Andreas Kotowicz
45620f96d0
new setting: HELPDESK_PREPEND_ORG_NAME
...
customize helpdesk name on a few pages, i.e., your organization, so that users
know that they came to the right page.
2011-11-23 20:12:27 +01:00
Andreas Kotowicz
1eb0760f32
redirect user to 'helpdesk_home' from /helpdesk/login/ page, if user is already authenticated.
2011-11-23 19:57:11 +01:00
Andreas Kotowicz
4b0b628724
hide "log in" button on '/helpdesk/login/' page.
...
modify "log in" redirect if possbible, so that user lands on same ticket (instead of dashboard) after login.
2011-11-23 19:56:36 +01:00
Andreas Kotowicz
f897d5bcb4
add option to override default look of followups - this is work in progress.
2011-11-21 20:04:05 +01:00
Andreas Kotowicz
2cee519d1c
translate code changes:
...
- change js code, so that 'click' and not 'change' will trigger the translation.
- do not assume that English is the source language - the comments might be in a different language.
2011-11-21 19:15:43 +01:00
Andreas Kotowicz
d5164e96c4
add possibility to translate ticket comments using jquery & google translate.
2011-11-21 17:39:13 +01:00
Andreas Kotowicz
cb34b1933a
make django-helpdesk more customizable + bug fixes:
...
- look at settings.py for all new options regarding customization.
- settings can be accessed inside the templates via the new
templatetag 'load_helpdesk_settings'
- allow editing of personal followups, but only if followup does not
contain any ticketchanges - otherwise this information is lost after
the editing.
- add 'delete' link to attachments
- link to list of closed tickets in queue overview
- add 'closed & resolved' section to dashboard
- hide 'pre-set reply' box if no pre-set replies are found.
- use 'SelectDateWidget' for custom DateField
- fix how we update followups so that attachments don't get deleted
- fix bug where resolution emails contained the solution 'None'
- fix stats crashing bug
- fix locale bug
2011-11-19 09:34:07 +01:00
Ross Poulton
6e33408a7d
Merge branch 'master' of github.com:rossp/django-helpdesk
2011-11-08 18:01:00 +11:00
Ross Poulton
3d4c46704a
Incrememtn version number & rebuild for PyPi
2011-11-08 18:00:22 +11:00
Ross Poulton
dd61932294
Allow users to define the display order of custom fields. Closes GH-75.
...
Thanks to Andreas K for the suggestion!
2011-11-08 17:59:34 +11:00
Ross Poulton
78f515d594
Add Italian translation, thanks to Stefano Brentegani.
2011-11-06 00:05:58 +00:00
Ross Poulton
acbcfebef5
Update urlconf to recognise KB category slugs that include numbers. Closes #68 .
2011-11-05 01:23:35 +00:00
Ross Poulton
2aaaf57504
Pull in changes from bclermont to fix content-type handling on queues when processing incoming e-mail. Closes GH-70.
2011-11-05 00:56:53 +00:00
Ross Poulton
d44fba380d
Update all translations. Closes #71 .
2011-11-05 00:47:29 +00:00
Ross Poulton
dc11480474
Merge pull request #69 from maccesch/master
...
Multiple small fixes including get_email issues, add German e-mail templates to initial data, add more transalation strings.
2011-09-06 02:34:57 -07:00
maccesch
85bf169025
fixed the "take" link when viewing a ticket to create a proper follow up
2011-09-05 20:40:53 +02:00
maccesch
70a2cd9271
fixed email sending when no locale is specified in queue
2011-09-05 19:16:22 +02:00
maccesch
c4fa11719f
fixed get_email management command
2011-09-05 18:42:41 +02:00
maccesch
652f847c3b
fixed email locale detection
2011-09-01 17:23:31 +02:00
maccesch
c8be4b03e2
added german email templates
2011-09-01 17:16:55 +02:00
maccesch
4c47c34b37
translation fixes
2011-09-01 13:29:02 +02:00
maccesch
dcec449939
small fixes and translation
2011-09-01 13:01:03 +02:00
Ross Poulton
e2407151ab
Add note about database collation needing to be UTF-8 for MySQL. Closes GH-65.
2011-07-01 18:34:24 +10:00
Ross Poulton
3c567bf6fb
Merge branch 'master' of github.com:rossp/django-helpdesk
2011-07-01 18:15:19 +10:00
Ross Poulton
5a64c1bbad
Fix UnicodeEncodeException errors when submitting tickets with non-ASCII characters. Thanks to gjedeer for the patch!
2011-07-01 18:13:01 +10:00
Ross Poulton
3b43cec5cf
Merge pull request #64 from joshuajonah/master
...
Added flexibility to disable the knowledgebase by using settings.HELPDESK_KB_ENABLED = False.
2011-06-15 01:20:26 -07:00
Ross Poulton
01405d489a
Update translations to latest data from Transifex.
2011-06-15 07:52:51 +00:00
Joshua Jonah
b546b0b879
Added attribution to public_base.html.
...
Added missing i18n tag to attribution.html.
2011-06-10 08:22:40 -04:00
Joshua Jonah
7daf3a7552
Consolidated attribution in footer to a single file for easier override without having to subclass more than one template.
2011-06-09 11:41:32 -04:00
Joshua Jonah
e73f45e4f6
Added ability to turn of KB (my business doesn't need it)
2011-06-09 11:24:33 -04:00
Ross Poulton
9cad876f71
Update translations
2011-05-17 20:16:00 +10:00
Ross Poulton
cc4ea9a4f8
Add filtering by Date range. Allow users to filter stats screens by saved queries (closes GH-58)
2011-05-13 08:02:59 +10:00
Ross Poulton
04ad20d42f
Remove SVN lookup at bottom of staff pages - not required now we're on Git.
2011-05-12 09:08:32 +10:00
Ross Poulton
afea90b2d2
Bugfix - typo in views/staff.py
2011-05-12 09:01:35 +10:00
Ross Poulton
0afbf85b3f
Update translations
2011-05-11 20:09:04 +10:00
Ross Poulton
ac95f9d893
Overhaul reporting: remove custom SQL commands for compatibility reasons. Code is MUCh simpler now. Also allows user to specify a saved search query via GET paramater - need to add links to this, as it lets them filter charts - very useful\!
2011-05-11 20:07:46 +10:00
Ross Poulton
eea960f9b9
Update spanish translation
2011-05-10 19:27:34 +10:00
Ross Poulton
8b6fbd8965
Add ticket dependency so you can't resolve a ticket until it's dependents are resolved. Addresses GH-43
2011-05-10 19:27:11 +10:00
Ross Poulton
50e1e1ea23
Update version number ready to push to PyPI
2011-05-09 21:50:49 +00:00
Ross Poulton
40dead831e
Update spanish translation from Transifex
2011-05-10 08:01:48 +10:00
Ross Poulton
2a7b76661e
URL custom fields are now hyperlinked when viewing tickets.
2011-05-10 07:55:06 +10:00
Ross Poulton
f4864ef34d
Show custom fields when editing tickets. Closes GH-24.
2011-05-10 07:54:44 +10:00
Ross Poulton
3143347543
Change MEDIA_URL to STATIC_URL in report output.
2011-05-06 17:04:39 +10:00
Ross Poulton
5e7f98dbb6
Formatting fixes for README
2011-05-06 17:02:36 +10:00
Ross Poulton
c3a4c4c8ba
Add capability for users to delete their saved queries.
2011-05-06 16:55:52 +10:00
Ross Poulton
953dab3978
Fix a few formatting errors introduced in last commit.
2011-05-06 16:55:42 +10:00
Ross Poulton
8f466966f5
Merge branch 'master' of git@github.com:rossp/django-helpdesk
2011-05-06 15:59:25 +10:00
Andreas Kotowicz
312951dad0
add missing commands
2011-05-06 15:58:13 +10:00
Andreas Kotowicz
31a1462b1d
clarify how to change existing django 1.2.x installation so that
...
static files that come with the latest django-helpdesk work.
2011-05-06 15:57:50 +10:00
Ross Poulton
0f45891404
Add Spanish (Mexican) and French translations, thanks to @albertogaona and @kolin22. Updated Spanish (Castilian), also thanks to Alberto.
2011-05-02 23:12:40 +00:00
