Ross Poulton
4a082e0bfb
* Add smart e-mail parsing - if subject contains a ticket ID, the new e-mail
...
is added as a followup to that ticket.
* Add basic code to support Google Charts in a future revision
* Improved use of Queue "Update" CC.
2008-02-05 23:35:40 +00:00
Ross Poulton
6ef420427d
* Added support for e-maling a queue "CC" address (two options here, one for new tickets only, one for all queue activity)
...
* Added support for e-mailing submitter when a ticket is closed
* Added facility to e-mail owner when someone else acts on their ticket
2008-01-21 01:02:12 +00:00
Ross Poulton
2e2176547d
* Added logout link/template
...
* Added ability for public to submit a ticket via the web if they aren't logged in
* Added ability for public to view ticket via web using ticket ID & e-mail address
* Added public ticket URL to e-mails
* Added manager to FollowUp class to
2008-01-16 00:26:24 +00:00
Ross Poulton
dce7731957
* Further form improvements, this time in the 'Edit Ticket' area.
2008-01-15 00:02:06 +00:00
Ross Poulton
7932ace133
* Improve ticket submission form by adding help text and flagging optional fields as such
...
* When submitting an e-mail, if a submitters e-mail is provided send them an e-mail
2008-01-14 23:39:43 +00:00
Ross Poulton
ff7f718caf
* Allow priority selection on submission
...
* Display coloured background on new Priority column in lists
* Allow sorting by priority in ticket list
2008-01-10 05:06:47 +00:00
Ross Poulton
3fccc19af8
Fix bug where opening & assigning in one go didn't work.
2007-12-28 03:38:39 +00:00
Ross Poulton
aa343ecaa2
Fix model import
2007-12-28 03:33:33 +00:00
Ross Poulton
7ccda25867
Write a FollowUp when opening a ticket, which contains the user-submitted body of the ticket.
2007-12-28 03:29:45 +00:00
Ross Poulton
015a7dd166
Initial import of Python files & templates
2007-12-27 00:29:17 +00:00
