Christopher Broderick
8776fa4d93
Redo submitter notification logic with clearer understanding of
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implementation.
2025-07-27 12:03:43 +01:00
Christopher Broderick
850e348107
Change the setting name for submitter email notification control.
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Update the documentation.
2025-07-27 12:01:13 +01:00
Christopher Broderick
f696f95402
Avoid fetching a hard coded object for every instantiation of the
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method.
2025-07-27 10:38:06 +01:00
Christopher Broderick
daf6e89d8e
Remove restriction on Django max version
2025-07-27 00:44:54 +01:00
Christopher Broderick
6ebba91a6f
Fix formatting
2025-07-27 00:35:46 +01:00
Christopher Broderick
ac153518e3
Rationalise email notifications handling.
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Add support for non-public submitter notification
2025-07-27 00:29:14 +01:00
Christopher Broderick
c443d8f286
Add setting to control sending email to submitter when updating a
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non-public ticket
2025-07-27 00:28:16 +01:00
Christopher Broderick
f0ac0b62f3
Merge pull request #1288 from X-croot/main
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Turkish translation
2025-07-21 21:39:55 +02:00
Can Ünüvar
93c7fd91c3
Add files via upload
2025-07-21 22:22:52 +03:00
Can Ünüvar
d94759258f
Delete helpdesk/locale/tr_TR⁄LC_MESSAGES/django.mo
2025-07-21 22:21:42 +03:00
Can Ünüvar
741f12a24e
Delete helpdesk/locale/tr_TR⁄LC_MESSAGES/django.po
2025-07-21 22:21:30 +03:00
Can Ünüvar
711a34717b
Add files via upload
2025-07-21 22:20:16 +03:00
Can Ünüvar
3ed94d5dfb
Delete helpdesk/locale/tr_TR/LC_MESSAGES/django.po
2025-07-21 22:16:29 +03:00
Can Ünüvar
0bb29caee8
Delete helpdesk/locale/tr_TR/LC_MESSAGES/django.mo
2025-07-21 22:15:46 +03:00
David Vadnais
388b3aefd6
Merge pull request #1287 from django-helpdesk/fix_ticket_form_custom_fields_update
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Fix ticket form update when there are custom required fields
2025-07-17 16:32:45 +00:00
Christopher Broderick
69752ec558
Update version number for next release.
2025-07-17 11:37:08 +01:00
Christopher Broderick
c02c40f589
Make rundemo script repeatably executable
2025-07-17 00:19:49 +01:00
Christopher Broderick
32007bbc1b
Add unit test for custom fields
2025-07-17 00:19:10 +01:00
Christopher Broderick
507c472960
Force additional fields div to open before submit to show field errors.
2025-07-17 00:14:12 +01:00
Christopher Broderick
40e9867495
Merge pull request #1285 from ezra-varady/ezra/query-context
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Add custom sorting in get_datatable_context
2025-07-16 10:38:43 +02:00
Ezra Varady
17127db869
fix lint
2025-07-14 11:10:48 -10:00
Ezra Varady
dcd51adfd9
add argument to get_datatable_context to allow custom sorting
2025-07-08 09:50:23 -10:00
Christopher Broderick
8b4c2afc4b
Merge pull request #1284 from mdesco-crgl/issue#1279
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Issue #1279 : Fix Ticket ID matching across queues in email processor
2025-07-08 00:06:13 +02:00
Marc
a056e4d0a8
add unit test for get_ticket_id_from_slug and alt queue processing for get_email
2025-07-07 21:42:20 +00:00
rachitpoudel101
50fd6a07e8
Allow checking for ticket IDs in all queues regardless of email submission settings
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This change allows Django Helpdesk to locate existing tickets in any queue that
has email configured, even if that queue doesn't accept new ticket submissions.
2025-07-07 21:42:20 +00:00
rachitpoudel101
c4dfe9e536
Fix ticket ID matching across multiple queues
2025-07-07 21:42:20 +00:00
Christopher Broderick
16777aac4a
Merge pull request #1282 from mdesco-crgl/1281-take-due-date
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Fix due_date being overwritten by ticket update shortcuts
2025-06-20 10:35:46 +02:00
Marc
4e8a59d693
nullcheck due date passed to followup before replacing existing ticket.due_date
2025-06-19 18:30:03 +00:00
Christopher Broderick
680342efeb
Merge pull request #1278 from Leggendario12/main
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Fix the issue of the sidebar toggle not working on base.html
2025-06-12 10:42:22 +02:00
Daniel Montecillo
6ac40421f0
Update public_base.html to remove redundant JavaScript include and bump version to 1.6.1
2025-06-11 20:54:22 -06:00
Daniel Montecillo
e94289c8a2
Include sb-admin.js in base template to restore sidebar toggle for authenticated users
2025-06-10 22:03:29 -06:00
Christopher Broderick
0b9fe0cb76
Merge pull request #1277 from bhargav1002/feat/ticket-hold-followup-change-tracking
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Prevent Ticket.title being changed and instead add follow-up creation and change tracking on ticket hold status with the FollowUp.title reflecting the hold state.
2025-06-09 13:51:15 +02:00
Christopher Broderick
e0ac8e5486
Merge branch 'main' into feat/ticket-hold-followup-change-tracking
2025-06-09 13:42:53 +02:00
bhargav1002
81a7bfabe1
Bump version to 1.6.0
2025-06-09 07:39:36 +05:30
Christopher Broderick
b83844d8e5
Merge pull request #1276 from bhargav1002/ui/helpdesk-template-enhancements
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Enhance helpdesk UI: wrap saved query titles, group toolbar buttons, align filter labels
2025-06-08 15:17:37 +02:00
Christopher Broderick
a12ca9e155
Merge branch 'main' into ui/helpdesk-template-enhancements
2025-06-08 15:11:25 +02:00
Christopher Broderick
c21e55a90b
Merge pull request #1274 from bhargav1002/feat/manage-saved-queries-page
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feat: add saved queries list view page with run and delete support
2025-06-08 15:10:56 +02:00
Christopher Broderick
93edf8c3bf
Merge branch 'main' into feat/manage-saved-queries-page
2025-06-08 15:04:52 +02:00
Christopher Broderick
4032f7580d
Merge pull request #1275 from bhargav1002/feat/priority-filter-ticket-list
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Add priority filter to ticket list view and template
2025-06-08 15:03:53 +02:00
bhargav1002
d9e6d9515d
Add follow-up creation and change tracking on ticket hold status
2025-06-08 17:30:19 +05:30
bhargav1002
c46a05cd6f
Enhance helpdesk UI: wrap saved query titles, group toolbar buttons, align filter labels
2025-06-08 16:56:02 +05:30
bhargav1002
12fba9c68c
Add priority filter to ticket list view and template
2025-06-08 16:42:26 +05:30
bhargav1002
80bd72a171
feat: add saved queries list view page with run and delete support
2025-06-07 12:20:38 +05:30
Christopher Broderick
f5f02c28ba
Merge pull request #1273 from bhargav1002/fix_priority_display_setting
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Fix correct priority class mapping for semantic styling
2025-06-03 11:18:42 +01:00
bhargav1002
7ed661485d
Fix correct priority class mapping for semantic styling
2025-06-03 10:52:21 +05:30
Christopher Broderick
653a9f983d
Merge pull request #1270 from kennedydane/main
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Make title length in form consistent with title length in model.
2025-06-02 14:21:32 +01:00
Dane Kennedy
77b58ef241
format fixes
2025-06-02 14:48:17 +02:00
Dane Kennedy
aab7dfa78f
Add migration for updated TicketChange model (increase max_length to 200 from 100)
2025-06-02 11:57:50 +02:00
Dane Kennedy
13ca69c7b8
Update to version 1.5.1
2025-05-30 10:46:18 +02:00
Dane Kennedy
193ae98e82
Get length from model
2025-05-30 10:46:00 +02:00
