Ross Poulton
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14b2c59093
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* Add ability to delete tickets completely
* Add model for file attachments, although currently commented out.
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2008-01-15 04:00:19 +00:00 |
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Ross Poulton
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038ea15877
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* General clean-up, especially for Django admin - added help_text to more fields and defined other admin options to make life easier.
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2008-01-15 00:20:00 +00:00 |
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Ross Poulton
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dce7731957
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* Further form improvements, this time in the 'Edit Ticket' area.
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2008-01-15 00:02:06 +00:00 |
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Ross Poulton
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3f7c918161
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* Only e-mail users on ticket update if a comment or resolution was provided.
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2008-01-14 23:40:51 +00:00 |
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Ross Poulton
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7932ace133
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* Improve ticket submission form by adding help text and flagging optional fields as such
* When submitting an e-mail, if a submitters e-mail is provided send them an e-mail
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2008-01-14 23:39:43 +00:00 |
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Ross Poulton
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423b455fc1
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Minor readme updates
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2008-01-14 23:12:27 +00:00 |
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Ross Poulton
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d829b1aaf6
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* Added priority icons for list views
* Added nice buttons for Accept/Edit/Take/etc with template
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2008-01-12 05:37:45 +00:00 |
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Ross Poulton
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ccb5b9fd97
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* Updated license file
* Added support for pre-written responses - uses Ajax to populate comment box.
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2008-01-11 01:00:01 +00:00 |
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Ross Poulton
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ff7f718caf
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* Allow priority selection on submission
* Display coloured background on new Priority column in lists
* Allow sorting by priority in ticket list
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2008-01-10 05:06:47 +00:00 |
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Ross Poulton
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8aae8564ba
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* Add 'modified' field to tickets - updated when the ticket or a followup is saved
* Added 'Priority' ot tickets along with update code.
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2008-01-10 00:28:45 +00:00 |
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Ross Poulton
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5052d40876
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* Add htdocs (including jquery & nicEdit; need to sort out licensing)
* Update readme to reflect htdocs usage.
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2008-01-08 00:02:52 +00:00 |
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Ross Poulton
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d146283259
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* Only e-mail user on ticket change if there is a comment to send them.
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2008-01-07 20:31:56 +00:00 |
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Ross Poulton
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977d0e0aca
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* Improve e-mail sending when ticket is updated or resolved
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2008-01-07 20:30:55 +00:00 |
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Ross Poulton
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10158056b6
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* Add README and LICENSE files
* Add e-mail templates for submitter-based emails
* Add send_multipart_email() to lib.py - sends HTML/plain emails
* Add 'Take' link to unassigned tickets on ticket detail view
* Add Description to ticket detail view
* When resolving ticket, copy comment into ticket resolution
* Display resolution and 'Accept & Close' link on ticket detail view
* Create scripts/ folder
* Added POP/IMAP details to Queue model
* Added get_email.py; polls POP/IMAP boxes & creates ticket
* Added keyword search functionality
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2008-01-07 20:22:13 +00:00 |
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Ross Poulton
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3fccc19af8
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Fix bug where opening & assigning in one go didn't work.
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2007-12-28 03:38:39 +00:00 |
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Ross Poulton
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20ede72e59
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Utilise markdown on ticket body descriptions. Note: Needs django.contrib.markup in the parent projects' settings.py file.
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2007-12-28 03:35:28 +00:00 |
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Ross Poulton
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aa343ecaa2
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Fix model import
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2007-12-28 03:33:33 +00:00 |
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Ross Poulton
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7ccda25867
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Write a FollowUp when opening a ticket, which contains the user-submitted body of the ticket.
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2007-12-28 03:29:45 +00:00 |
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Ross Poulton
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ab77356cd7
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* Expanded existing docstrings, added new ones
* Added __unicode__ method for TicketChange.
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2007-12-27 01:35:34 +00:00 |
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Ross Poulton
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5873258db4
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Propset Id
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2007-12-27 00:33:06 +00:00 |
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Ross Poulton
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015a7dd166
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Initial import of Python files & templates
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2007-12-27 00:29:17 +00:00 |
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