b5cdea2fab
* Fix a few indenting issues
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* Fix #11 : BUG Port number in POP3 isn't used
* Fix #11 : ENHANCEMENT Use SSL in POP3 and IMAP (requires database change)
2008-08-20 01:57:41 +00:00
5040d3d243
* Large change to clean up the codebase: Decrease excess whitespace at ends
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of lines; Increase line-wrapping of commands to limit code to 80 columns
wherever possible
* Re-built 'en' locale to match some new strings
* Clean up import statements somewhat
2008-08-19 08:50:38 +00:00
ef25b571db
Fixes #10 : BUG Script URL's hard-coded to http://media.jutda.com.au ; now
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uses MEDIA_URL. Thanks to David Clymer.
2008-08-18 21:37:48 +00:00
b824a53292
Fixed #9 BUG ugettext no longer automatically imported in trunk.
2008-08-18 21:34:41 +00:00
cea6394b70
Big bugfix release - addresses a number of issues introduced in recent Django
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updates, and other bugs in the codebase. Many thanks to David Clymer and
Chris Etcp for reporting these bugs and then providing fixes.
Tickets closed:
#3 : BUG E-Mail Script Incompatible with Python 2.5
#4 : BUG Failure on empty attachments
#5 : ENHANCEMENT Run scripts as command extensions [Backwards Compatible]
#7 : BUG Cannot view tickets when not logged in
#8 : BUG Overly broad error handling
Note that #5 is backwards-incompatible, as you need to change any CRON or
scheduler entries for the 'get_email.py', 'escalate_tickets.py' or
'create_escalation_exclusions.py' scripts. See the README file for the new
commands.
2008-08-18 21:29:31 +00:00
4583d1c7c8
* Added locale folder and English locale. Ready for more translations :)
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* Minor change to models.py to allow i18n.
2008-08-13 23:44:59 +00:00
4d6859ba42
* Fix inline models in Admin
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* Use signals correctly
(Thanks, David Clymer)
2008-08-13 21:42:57 +00:00
c762313e08
* Move to newforms-admin (compatible with Django 1.0 alphas)
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* Changes to a few translation blocks; this is still a WIP.
2008-08-11 23:24:18 +00:00
23084499c1
* Add localisation hooks
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* Add VERY basic knowledgebase functions
* Restructure views.py into views/*.py
2008-05-21 21:16:44 +00:00
dfb821336e
* Added i18n hooks, eg _() and {% trans %} tags around all helpdesk-generated
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text to assist with future translation efforts. I've no doubt missed a few.
Also we don't have a "Change Language" view in here, unsure if this should
be a helpdesk function or a function of the parent project.
* Updated svn:ignore to ignore .pyc files
* Added new function to replace cursor.dictfetchall() which is available in
psycopg1 but not psycopg2. New function should work across other database
systems, but is untested.
2008-05-07 09:04:18 +00:00
ad05df8dda
* Updates to bring into line with django trunk
2008-04-17 05:46:55 +00:00
18a8814a85
* Clean up API Help HTML
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* Add RSS feeds to base.html header
2008-04-02 01:07:58 +00:00
c34a1e0974
* Add API link to footer, next to RSS Feeds
2008-04-01 23:37:21 +00:00
bbcb579377
* Fixed typos in API document, added urlconf to allow easier API help access
2008-04-01 23:34:24 +00:00
7dfb38eab9
* Removed e-mail templates to the database
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* Added statistics views, making use of Google Charts
* Added initial data fixture, to automatically create e-mail templates
at install-time
2008-04-01 23:26:12 +00:00
47afa9b45b
* Added RSS Feed Functionality
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* RSS Feed Index (/rss/)
* Open tasks by User
* Open tasks by User / Queue
* Open tasks by Queue
* All activity (based on FollowUps for now)
2008-02-08 05:29:51 +00:00
d6196e540d
* Minor JS bugfix to allow uploading multiple files via the web interface
2008-02-08 00:48:23 +00:00
41a3199513
* Added ability to attach files
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* Via e-mail (and replies)
* Via web interface
* Updated README with attachment detail
* Other various bugfixes as they crop up
2008-02-08 00:19:58 +00:00
420e9073cf
* Remove reliance on a separate form instance for API ticket creation, now
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using the standard TicketForm
* Minor bugfixes in sending e-mails
2008-02-06 22:47:46 +00:00
2895891fb0
* Removed horrid license - moved to BSD.
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* Removed horrid file headers
* Added API - Mostly untested at this stage. Works via HTTP POST.
* Added API documentation
2008-02-06 04:36:07 +00:00
4a082e0bfb
* Add smart e-mail parsing - if subject contains a ticket ID, the new e-mail
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is added as a followup to that ticket.
* Add basic code to support Google Charts in a future revision
* Improved use of Queue "Update" CC.
2008-02-05 23:35:40 +00:00
224ad8722f
* Add templates for escalation
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* E-mail owner, Queue CC and submitter on escalation
2008-01-22 06:10:48 +00:00
274b9300f4
* Fixed svn:keywords
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* Added escalation system that allows certain days to be excluded from escalation
* New script to automatically create exclusions on user-defined days, eg easily add a years worth of saturdays & sundays to the exclusion system
2008-01-22 05:54:22 +00:00
0f3c979650
* Bugfix
2008-01-21 03:51:35 +00:00
259757f71d
* Updates to README, mainly concerning licensing and media locations.
2008-01-21 01:07:46 +00:00
6ef420427d
* Added support for e-maling a queue "CC" address (two options here, one for new tickets only, one for all queue activity)
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* Added support for e-mailing submitter when a ticket is closed
* Added facility to e-mail owner when someone else acts on their ticket
2008-01-21 01:02:12 +00:00
041272ce1b
* Added ability for tickets to be placed on hold
2008-01-20 23:31:27 +00:00
9c2fd9e87b
* Minor on-hold improvements
2008-01-16 05:00:58 +00:00
379f68ed4b
* Add ability to place a ticket on hold, stopping automatic escalation.
2008-01-16 04:52:30 +00:00
1524c37941
* Add queue-based automatic ticket escalation
2008-01-16 04:38:24 +00:00
d3571d2397
* Updated license to reflect nicEdit license.
2008-01-16 03:31:15 +00:00
eff97073fb
* Remove dependency on markdown
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* Use nicEditor in 'create ticket' screens to allow HTML entry.
2008-01-16 03:23:43 +00:00
2e2176547d
* Added logout link/template
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* Added ability for public to submit a ticket via the web if they aren't logged in
* Added ability for public to view ticket via web using ticket ID & e-mail address
* Added public ticket URL to e-mails
* Added manager to FollowUp class to
2008-01-16 00:26:24 +00:00
ab320c782b
* Fix properties and add header to get_email.py
2008-01-15 05:18:54 +00:00
d091ca7053
* Amended license to exclude jQuery, and included jQuery-specific license.
2008-01-15 05:12:39 +00:00
c626b22f4d
* Add interface for filtering mechanism - now only shows the filtering
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options that are being used, allowing users to add or remove more options
rather than just display the lot on screen.
* Break out filtering and row hover into separate javascript files (hover
is used in the ticket list & dashboard - same code was used in both
places. Anti-DRY)
2008-01-15 05:07:19 +00:00
14b2c59093
* Add ability to delete tickets completely
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* Add model for file attachments, although currently commented out.
2008-01-15 04:00:19 +00:00
038ea15877
* General clean-up, especially for Django admin - added help_text to more fields and defined other admin options to make life easier.
2008-01-15 00:20:00 +00:00
dce7731957
* Further form improvements, this time in the 'Edit Ticket' area.
2008-01-15 00:02:06 +00:00
3f7c918161
* Only e-mail users on ticket update if a comment or resolution was provided.
2008-01-14 23:40:51 +00:00
7932ace133
* Improve ticket submission form by adding help text and flagging optional fields as such
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* When submitting an e-mail, if a submitters e-mail is provided send them an e-mail
2008-01-14 23:39:43 +00:00
423b455fc1
Minor readme updates
2008-01-14 23:12:27 +00:00
d829b1aaf6
* Added priority icons for list views
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* Added nice buttons for Accept/Edit/Take/etc with template
2008-01-12 05:37:45 +00:00
ccb5b9fd97
* Updated license file
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* Added support for pre-written responses - uses Ajax to populate comment box.
2008-01-11 01:00:01 +00:00
ff7f718caf
* Allow priority selection on submission
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* Display coloured background on new Priority column in lists
* Allow sorting by priority in ticket list
2008-01-10 05:06:47 +00:00
8aae8564ba
* Add 'modified' field to tickets - updated when the ticket or a followup is saved
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* Added 'Priority' ot tickets along with update code.
2008-01-10 00:28:45 +00:00
5052d40876
* Add htdocs (including jquery & nicEdit; need to sort out licensing)
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* Update readme to reflect htdocs usage.
2008-01-08 00:02:52 +00:00
d146283259
* Only e-mail user on ticket change if there is a comment to send them.
2008-01-07 20:31:56 +00:00
977d0e0aca
* Improve e-mail sending when ticket is updated or resolved
2008-01-07 20:30:55 +00:00
10158056b6
* Add README and LICENSE files
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* Add e-mail templates for submitter-based emails
* Add send_multipart_email() to lib.py - sends HTML/plain emails
* Add 'Take' link to unassigned tickets on ticket detail view
* Add Description to ticket detail view
* When resolving ticket, copy comment into ticket resolution
* Display resolution and 'Accept & Close' link on ticket detail view
* Create scripts/ folder
* Added POP/IMAP details to Queue model
* Added get_email.py; polls POP/IMAP boxes & creates ticket
* Added keyword search functionality
2008-01-07 20:22:13 +00:00
