extern/django-helpdesk
1
0
Fork 1
mirror of https://github.com/django-helpdesk/django-helpdesk.git synced 2024-12-13 18:31:10 +01:00
Code Issues Packages Projects Releases Wiki Activity
2,526 Commits 1 Branch 43 Tags 34 MiB
c6cad5f702
Commit Graph

1538 Commits

Author SHA1 Message Date
Sam Splunks
c6cad5f702 Removed unused webhooks import 2024-04-16 08:52:22 +00:00
Sam Splunks
c0ee8e0847 Use update_ticket mechanism in email.py 2024-04-16 08:49:11 +00:00
Sam Splunks
79b7ce9650 notify_followup_webhooks used in email, so moving signal triggering code 2024-04-16 08:42:03 +00:00
Sam Splunks
0e96909f43 Removed unused TichetChange import 2024-04-16 08:36:29 +00:00
Sam Splunks
08ed2a5035 Adding receiver import 2024-04-16 08:34:03 +00:00
Sam Splunks
ebb9a4d50d Make update_ticket_done signal trigger notify_followup_webhooks 2024-04-16 08:23:06 +00:00
Sam Splunks
2499f81d4d Add a signal when the ticket upate is done (every related instance created and updated) 2024-04-16 08:04:01 +00:00
Sam Splunks
8fffae343c Update TicketChange creation code 2024-04-16 07:58:33 +00:00
Sam Splunks
a775622521
Create ticket change through instance relationship 
Co-authored-by: Benbb96 <Benbb96@users.noreply.github.com>
 2024-04-12 10:44:56 +02:00
Sam Splunks
5b39c9aeeb
Update forloop for queues with explicit variable names in ticket template 
Co-authored-by: Benbb96 <Benbb96@users.noreply.github.com>
 2024-04-12 10:39:58 +02:00
Sam Splunks
62ef86a047 Settings assertion values in hours 2024-04-09 13:45:41 +00:00
Sam Splunks
aa5e2d0c67 Fixed test comment 2024-04-09 13:33:20 +00:00
Sam Splunks
d1af580483 Remove queues exclusion at the end of test 2024-04-09 13:32:11 +00:00
Sam Splunks
6e845f6351 Adding test for multiple exclusion queues through follow-ups 2024-04-09 13:27:42 +00:00
Sam Splunks
f4ab7a5226 Refactored time_spent calculation queue exclusions to reflect queue changes over time 2024-04-09 13:25:35 +00:00
Sam Splunks
e372f4447b Adding test_update_ticket_queue test 2024-04-09 12:18:43 +00:00
Sam Splunks
e526c21aef Update ticket queue foreign key id 2024-04-09 12:05:32 +00:00
Sam Splunks
33b3216d38
Merge branch 'django-helpdesk:main' into followup_queue_change 2024-04-09 12:01:12 +02:00
Sam Splunks
bb4e05ba39 Removed unused Queue model import 2024-04-08 12:43:11 +00:00
Sam Splunks
42be32b17b Allow to track queue change in follow-ups 2024-04-08 12:33:23 +00:00
Sam Splunks
e439acd626 Removed helpdesk_settings USE_TZ 2024-04-08 08:41:27 +00:00
Sam Splunks
27bafa847c Removed old comment 2024-04-08 08:39:27 +00:00
Sam Splunks
09f504fa3e Removing unnecessary followup saves 2024-04-08 08:37:00 +00:00
Sam Splunks
210b7b13f8 Removing unused test Client 2024-04-08 08:31:58 +00:00
Sam Splunks
b99514f585 Removed useless USE_TZ 2024-03-27 16:27:32 +00:00
Sam Splunks
f5bff3af4e Clearing some settings at the end of test 2024-03-27 16:22:14 +00:00
Sam Splunks
57ad29f46b Removed useless setting 2024-03-27 16:20:22 +00:00
Sam Splunks
c16d189104 Testing queues exclusion 2024-03-27 16:19:33 +00:00
Sam Splunks
5e0df47a4f Adding status exclusion test 2024-03-27 16:15:15 +00:00
Sam Splunks
e3a745f81a Testing holidays 2024-03-27 16:04:30 +00:00
Sam Splunks
acecc41ec8 Using MIDNIGHT constant instead of number 2024-03-27 15:59:25 +00:00
Sam Splunks
1d8fc2ad42 Opening hours tests and bug fix 2024-03-27 15:56:55 +00:00
Sam Splunks
3be5bbed44 Removed begining of next test 2024-03-27 14:32:56 +00:00
Sam Splunks
f0fb8039ef Adding USE_TZ = True to comply with 32bits tests 2024-03-27 14:30:56 +00:00
Sam Splunks
d6b37f1c11 Updating time_spent test with multiple follow-ups at multiple time intervals 2024-03-27 14:20:34 +00:00
Sam Splunks
f4bde19511 Fixing a bug to differentiate between 23:59:59 and 24:00:00 end times 2024-03-27 14:19:15 +00:00
Sam Splunks
cf81e0d452 Update simple follow-up time spent calculation 2024-03-26 11:54:23 +00:00
Sam Splunks
0be6282bfe Basic auto time_spent calculation test 2024-02-27 14:49:18 +00:00
Sam Splunks
7a7a39d567 Extracting previous ticket status from latest follow-up with new_status set 2024-02-15 16:16:24 +00:00
Sam Splunks
5482d7b6df Adding year to HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_HOLIDAYS dates 2024-02-15 15:42:29 +00:00
Sam Splunks
ae7c8c7aea Raise ImproperlyConfigured if HELPDESK_FOLLOWUP_TIME_SPENT_OPENING_HOURS is out of (0, 23.9999) boundary values 2024-02-15 15:24:55 +00:00
Sam Splunks
02e333cf52 Precise selection of previous status 2024-02-15 09:55:57 +00:00
Sam Splunks
ae89d182a9 Removed duplicate format_time_spent function definition 2024-02-15 09:30:02 +00:00
Sam Splunks
cec1035c2d Return precisely 86400 seconds for a full day 2024-02-15 09:18:36 +00:00
Sam Splunks
99b49e3f39 Refactoring earliest and latest follow-up time selection logic, also allows for time_spent recalculation if unset 2024-02-15 09:08:25 +00:00
Sam Splunks
b1759520d8 Merge exclusion conditions for time_spent calculation 2024-02-14 14:52:23 +00:00
Sam Splunks
b3cbfdbe09 Added HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_QUEUES setting 2024-02-14 13:36:46 +00:00
Sam Splunks
7e65e3d367 Renamed setting to HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_STATUSES 2024-02-14 13:23:15 +00:00
Sam Splunks
90666a47ba Adding HELPDESK_FOLLOWUP_TIME_CALCULATION_EXCLUDE_STATUSES setting 2024-02-14 13:21:19 +00:00
Sam Splunks
220f6d56a8 Adding HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_HOLIDAYS setting 2024-02-14 13:03:58 +00:00