Ross Poulton
4a082e0bfb
* Add smart e-mail parsing - if subject contains a ticket ID, the new e-mail
...
is added as a followup to that ticket.
* Add basic code to support Google Charts in a future revision
* Improved use of Queue "Update" CC.
2008-02-05 23:35:40 +00:00
Ross Poulton
224ad8722f
* Add templates for escalation
...
* E-mail owner, Queue CC and submitter on escalation
2008-01-22 06:10:48 +00:00
Ross Poulton
274b9300f4
* Fixed svn:keywords
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* Added escalation system that allows certain days to be excluded from escalation
* New script to automatically create exclusions on user-defined days, eg easily add a years worth of saturdays & sundays to the exclusion system
2008-01-22 05:54:22 +00:00
Ross Poulton
0f3c979650
* Bugfix
2008-01-21 03:51:35 +00:00
Ross Poulton
259757f71d
* Updates to README, mainly concerning licensing and media locations.
2008-01-21 01:07:46 +00:00
Ross Poulton
6ef420427d
* Added support for e-maling a queue "CC" address (two options here, one for new tickets only, one for all queue activity)
...
* Added support for e-mailing submitter when a ticket is closed
* Added facility to e-mail owner when someone else acts on their ticket
2008-01-21 01:02:12 +00:00
Ross Poulton
041272ce1b
* Added ability for tickets to be placed on hold
2008-01-20 23:31:27 +00:00
Ross Poulton
9c2fd9e87b
* Minor on-hold improvements
2008-01-16 05:00:58 +00:00
Ross Poulton
379f68ed4b
* Add ability to place a ticket on hold, stopping automatic escalation.
2008-01-16 04:52:30 +00:00
Ross Poulton
1524c37941
* Add queue-based automatic ticket escalation
2008-01-16 04:38:24 +00:00
Ross Poulton
d3571d2397
* Updated license to reflect nicEdit license.
2008-01-16 03:31:15 +00:00
Ross Poulton
eff97073fb
* Remove dependency on markdown
...
* Use nicEditor in 'create ticket' screens to allow HTML entry.
2008-01-16 03:23:43 +00:00
Ross Poulton
2e2176547d
* Added logout link/template
...
* Added ability for public to submit a ticket via the web if they aren't logged in
* Added ability for public to view ticket via web using ticket ID & e-mail address
* Added public ticket URL to e-mails
* Added manager to FollowUp class to
2008-01-16 00:26:24 +00:00
Ross Poulton
ab320c782b
* Fix properties and add header to get_email.py
2008-01-15 05:18:54 +00:00
Ross Poulton
d091ca7053
* Amended license to exclude jQuery, and included jQuery-specific license.
2008-01-15 05:12:39 +00:00
Ross Poulton
c626b22f4d
* Add interface for filtering mechanism - now only shows the filtering
...
options that are being used, allowing users to add or remove more options
rather than just display the lot on screen.
* Break out filtering and row hover into separate javascript files (hover
is used in the ticket list & dashboard - same code was used in both
places. Anti-DRY)
2008-01-15 05:07:19 +00:00
Ross Poulton
14b2c59093
* Add ability to delete tickets completely
...
* Add model for file attachments, although currently commented out.
2008-01-15 04:00:19 +00:00
Ross Poulton
038ea15877
* General clean-up, especially for Django admin - added help_text to more fields and defined other admin options to make life easier.
2008-01-15 00:20:00 +00:00
Ross Poulton
dce7731957
* Further form improvements, this time in the 'Edit Ticket' area.
2008-01-15 00:02:06 +00:00
Ross Poulton
3f7c918161
* Only e-mail users on ticket update if a comment or resolution was provided.
2008-01-14 23:40:51 +00:00
Ross Poulton
7932ace133
* Improve ticket submission form by adding help text and flagging optional fields as such
...
* When submitting an e-mail, if a submitters e-mail is provided send them an e-mail
2008-01-14 23:39:43 +00:00
Ross Poulton
423b455fc1
Minor readme updates
2008-01-14 23:12:27 +00:00
Ross Poulton
d829b1aaf6
* Added priority icons for list views
...
* Added nice buttons for Accept/Edit/Take/etc with template
2008-01-12 05:37:45 +00:00
Ross Poulton
ccb5b9fd97
* Updated license file
...
* Added support for pre-written responses - uses Ajax to populate comment box.
2008-01-11 01:00:01 +00:00
Ross Poulton
ff7f718caf
* Allow priority selection on submission
...
* Display coloured background on new Priority column in lists
* Allow sorting by priority in ticket list
2008-01-10 05:06:47 +00:00
Ross Poulton
8aae8564ba
* Add 'modified' field to tickets - updated when the ticket or a followup is saved
...
* Added 'Priority' ot tickets along with update code.
2008-01-10 00:28:45 +00:00
Ross Poulton
5052d40876
* Add htdocs (including jquery & nicEdit; need to sort out licensing)
...
* Update readme to reflect htdocs usage.
2008-01-08 00:02:52 +00:00
Ross Poulton
d146283259
* Only e-mail user on ticket change if there is a comment to send them.
2008-01-07 20:31:56 +00:00
Ross Poulton
977d0e0aca
* Improve e-mail sending when ticket is updated or resolved
2008-01-07 20:30:55 +00:00
Ross Poulton
10158056b6
* Add README and LICENSE files
...
* Add e-mail templates for submitter-based emails
* Add send_multipart_email() to lib.py - sends HTML/plain emails
* Add 'Take' link to unassigned tickets on ticket detail view
* Add Description to ticket detail view
* When resolving ticket, copy comment into ticket resolution
* Display resolution and 'Accept & Close' link on ticket detail view
* Create scripts/ folder
* Added POP/IMAP details to Queue model
* Added get_email.py; polls POP/IMAP boxes & creates ticket
* Added keyword search functionality
2008-01-07 20:22:13 +00:00
Ross Poulton
3fccc19af8
Fix bug where opening & assigning in one go didn't work.
2007-12-28 03:38:39 +00:00
Ross Poulton
20ede72e59
Utilise markdown on ticket body descriptions. Note: Needs django.contrib.markup in the parent projects' settings.py file.
2007-12-28 03:35:28 +00:00
Ross Poulton
aa343ecaa2
Fix model import
2007-12-28 03:33:33 +00:00
Ross Poulton
7ccda25867
Write a FollowUp when opening a ticket, which contains the user-submitted body of the ticket.
2007-12-28 03:29:45 +00:00
Ross Poulton
ab77356cd7
* Expanded existing docstrings, added new ones
...
* Added __unicode__ method for TicketChange.
2007-12-27 01:35:34 +00:00
Ross Poulton
5873258db4
Propset Id
2007-12-27 00:33:06 +00:00
Ross Poulton
015a7dd166
Initial import of Python files & templates
2007-12-27 00:29:17 +00:00
