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• d7afcb6578 Reformat Resolves/Depends lists into tables. Allow adding/deleting of parent tickets Georg Lehner 2024-06-06 00:28:36 +02:00
• 5b2441b994 Add list of 'parent' tickets to ticket description table Georg Lehner 2024-05-17 12:34:40 +02:00
• c77bb30035 Merge pull request #1182 from jorge-leon/graceful-datatable-errors Christopher Broderick 2024-05-15 09:08:07 +01:00
• 95755125fb Add datatables error message to error pop up Georg Lehner 2024-05-14 21:46:18 +02:00
• 25f338cfc5 Pop up a nice error message when an AJAX request fails. Georg Lehner 2024-05-11 16:41:01 +02:00
• d7b75087dc Merge pull request #1181 from django-helpdesk/fix-logout Christopher Broderick 2024-05-09 22:22:45 +01:00
• 306a01a8b4 add login again button and reformat logged_out.html Benbb96 2024-05-08 16:25:49 +02:00
• ef5a43a3e2 remove unused import Benbb96 2024-05-08 16:05:22 +02:00
• 7643e18acc Explain login/logout redirect settings in documentation Benbb96 2024-05-08 16:01:26 +02:00
• 485ac1294c remove next_page parameter and show how to set LOGOUT_REDIRECT_URL in settings Benbb96 2024-05-08 15:47:14 +02:00
• b1316214c7 replace hardcoded path ../ to reverse_lazy URL Benbb96 2024-05-07 15:50:51 +02:00
• 2d561d15c8 fix design on login/logout button when not staff Benbb96 2024-05-07 15:43:12 +02:00
• 6fe5f1681f fix logout in Django 5 with POST action instead of GET Benbb96 2024-05-07 14:54:05 +02:00
• ba9935e792 Merge pull request #1178 from ilikerobots/main Christopher Broderick 2024-05-06 15:42:12 +01:00
• 89ab173034 update raw parameter name to match view ilikerobots 2024-05-03 10:38:17 +03:00
• dce3c0c73f Merge pull request #1173 from django-helpdesk/new_release_1.2.0 v1.2.0 Christopher Broderick 2024-04-29 21:27:58 +01:00
• 6456a1f951 Merge pull request #1161 from timthelion/view_protectors Christopher Broderick 2024-04-29 21:26:57 +01:00
• a6bb99f1e8 Merge branch 'main' into view_protectors Christopher Broderick 2024-04-29 21:25:36 +01:00
• 83a8092399 Merge branch 'main' into new_release_1.2.0 Christopher Broderick 2024-04-24 20:53:43 +01:00
• 044cd4c50d Update release number for package creation Christopher Broderick 2024-04-24 19:05:07 +01:00
• dba8a889a3 Merge pull request #1172 from jorge-leon/fix-public-view-and-context-help-urls Christopher Broderick 2024-04-24 19:05:07 +01:00
• 1ddb2a271c Merge pull request #1169 from samsplunks/signal Christopher Broderick 2024-04-24 18:18:24 +01:00
• 8f9d385e10 Merge branch 'main' into view_protectors Timothy Hobbs 2024-04-23 21:29:38 +02:00
• ebbbcdb2aa Deprecate VALID_EXTENSIONS properly Timothy Hobbs 2024-04-22 18:33:58 +02:00
• c723873d83 FIX: replace hardcoded urls with Django generated ones. Georg Lehner 2024-04-17 21:17:41 +02:00
• 750b216d66 Update docs/webhooks.rst with django signals link Sam Splunks 2024-04-17 14:34:47 +02:00
• 361ba84295 Updated signals code Sam Splunks 2024-04-17 14:31:57 +02:00
• 16bb4d46f1 Update webhooks documentation Sam Splunks 2024-04-17 14:24:15 +02:00
• 2f26180451 Update webhooks documentation with signals info Sam Splunks 2024-04-17 12:20:27 +00:00
• 8541acd49d Updated comment Sam Splunks 2024-04-17 10:21:02 +00:00
• 2fc95d165a new_ticket_done signal emitted through email Sam Splunks 2024-04-17 10:19:50 +00:00
• 81f9226f7c Removed unused webhooks import Sam Splunks 2024-04-17 10:09:15 +00:00
• 9a6939b564 Attach send_new_ticket_webhook to the new_ticket_done signal Sam Splunks 2024-04-17 10:02:44 +00:00
• c6cad5f702 Removed unused webhooks import Sam Splunks 2024-04-16 08:52:22 +00:00
• c0ee8e0847 Use update_ticket mechanism in email.py Sam Splunks 2024-04-16 08:49:11 +00:00
• 79b7ce9650 notify_followup_webhooks used in email, so moving signal triggering code Sam Splunks 2024-04-16 08:42:03 +00:00
• 0e96909f43 Removed unused TichetChange import Sam Splunks 2024-04-16 08:36:29 +00:00
• 08ed2a5035 Adding receiver import Sam Splunks 2024-04-16 08:34:03 +00:00
• ebb9a4d50d Make update_ticket_done signal trigger notify_followup_webhooks Sam Splunks 2024-04-16 08:23:06 +00:00
• 2499f81d4d Add a signal when the ticket upate is done (every related instance created and updated) Sam Splunks 2024-04-16 08:04:01 +00:00
• 8fffae343c Update TicketChange creation code Sam Splunks 2024-04-16 07:58:33 +00:00
• 9f7c18e507 Merge pull request #1167 from samsplunks/followup_queue_change Benbb96 2024-04-12 15:07:26 +02:00
• a775622521 Create ticket change through instance relationship Sam Splunks 2024-04-12 10:44:56 +02:00
• 5b39c9aeeb Update forloop for queues with explicit variable names in ticket template Sam Splunks 2024-04-12 10:39:58 +02:00
• 62ef86a047 Settings assertion values in hours Sam Splunks 2024-04-09 13:45:41 +00:00
• aa5e2d0c67 Fixed test comment Sam Splunks 2024-04-09 13:33:20 +00:00
• d1af580483 Remove queues exclusion at the end of test Sam Splunks 2024-04-09 13:32:11 +00:00
• 6e845f6351 Adding test for multiple exclusion queues through follow-ups Sam Splunks 2024-04-09 13:27:42 +00:00
• f4ab7a5226 Refactored time_spent calculation queue exclusions to reflect queue changes over time Sam Splunks 2024-04-09 13:25:35 +00:00
• e372f4447b Adding test_update_ticket_queue test Sam Splunks 2024-04-09 12:18:43 +00:00
• e526c21aef Update ticket queue foreign key id Sam Splunks 2024-04-09 12:05:32 +00:00
• 33b3216d38 Merge branch 'django-helpdesk:main' into followup_queue_change Sam Splunks 2024-04-09 12:01:12 +02:00
• c893d9b7d7 Merge pull request #1166 from samsplunks/main Christopher Broderick 2024-04-08 20:49:57 +01:00
• bb4e05ba39 Removed unused Queue model import Sam Splunks 2024-04-08 12:43:11 +00:00
• 42be32b17b Allow to track queue change in follow-ups Sam Splunks 2024-04-08 12:33:23 +00:00
• e439acd626 Removed helpdesk_settings USE_TZ Sam Splunks 2024-04-08 08:41:27 +00:00
• 27bafa847c Removed old comment Sam Splunks 2024-04-08 08:39:27 +00:00
• 09f504fa3e Removing unnecessary followup saves Sam Splunks 2024-04-08 08:37:00 +00:00
• 210b7b13f8 Removing unused test Client Sam Splunks 2024-04-08 08:31:58 +00:00
• c9ca97516a Merge pull request #1164 from samsplunks/main Christopher Broderick 2024-03-29 15:26:23 +00:00
• b99514f585 Removed useless USE_TZ Sam Splunks 2024-03-27 16:27:32 +00:00
• f5bff3af4e Clearing some settings at the end of test Sam Splunks 2024-03-27 16:22:14 +00:00
• 57ad29f46b Removed useless setting Sam Splunks 2024-03-27 16:20:22 +00:00
• c16d189104 Testing queues exclusion Sam Splunks 2024-03-27 16:19:33 +00:00
• 5e0df47a4f Adding status exclusion test Sam Splunks 2024-03-27 16:15:15 +00:00
• e3a745f81a Testing holidays Sam Splunks 2024-03-27 16:04:30 +00:00
• acecc41ec8 Using MIDNIGHT constant instead of number Sam Splunks 2024-03-27 15:59:25 +00:00
• 1d8fc2ad42 Opening hours tests and bug fix Sam Splunks 2024-03-27 15:56:55 +00:00
• 3be5bbed44 Removed begining of next test Sam Splunks 2024-03-27 14:32:56 +00:00
• f0fb8039ef Adding USE_TZ = True to comply with 32bits tests Sam Splunks 2024-03-27 14:30:56 +00:00
• d6b37f1c11 Updating time_spent test with multiple follow-ups at multiple time intervals Sam Splunks 2024-03-27 14:20:34 +00:00
• f4bde19511 Fixing a bug to differentiate between 23:59:59 and 24:00:00 end times Sam Splunks 2024-03-27 14:19:15 +00:00
• cf81e0d452 Update simple follow-up time spent calculation Sam Splunks 2024-03-26 11:54:23 +00:00
• 0e718a696d Merge branch 'django-helpdesk:main' into main Sam Splunks 2024-03-26 12:49:46 +01:00
• b00afd368d Merge pull request #1165 from django-helpdesk/fix/make-demo-and-docs Christopher Broderick 2024-03-17 15:14:29 +00:00
• ed1fd8c1f1 docs: 📝 hamronize all docs files (fix indent, code blocks, links, and some wording) Benbb96 2024-03-12 12:40:51 +01:00
• 4b096a3010 docs: 📝 fix formatting errors in demo README.rst Benbb96 2024-03-12 12:36:18 +01:00
• cc74b82dee docs: 📝 Update README.rst with better explanations and formatting + fix broken link Benbb96 2024-03-11 17:09:10 +01:00
• ceb137eb97 chore: 🙈 add .venv folder to gitignore Benbb96 2024-03-11 17:06:33 +01:00
• 21799ba142 Revert "Set an absolute path to get the module recognized when running from root folder" Benbb96 2024-03-11 14:46:27 +01:00
• 128a465d44 Enabling filtering of tickets by status in API Timothy Hobbs 2024-03-02 00:28:00 +01:00
• 0be6282bfe Basic auto time_spent calculation test Sam Splunks 2024-02-27 14:49:18 +00:00
• 3bfa0cd8c8 Documen,ting testing a single file set of tests Sam Splunks 2024-02-27 09:58:15 +00:00
• ed321159fe Merge pull request #1159 from samsplunks/main Christopher Broderick 2024-02-27 03:18:24 +00:00
• 50b5069399 Add documentation for new redirect gates for views Timothy Hobbs 2024-02-26 20:31:37 +01:00
• 9a353bf4a5 You can now turn off file attachment filtering, fixes #1162 Timothy Hobbs 2024-02-20 22:57:39 +01:00
• 6724e29e28 Fixed holidays exclusion format in documentation Sam Splunks 2024-02-21 15:36:21 +01:00
• b1b83cd593 Add some convenient functions for protecting views in custom installations Timothy Hobbs 2024-02-18 10:04:01 +01:00
• 7a7a39d567 Extracting previous ticket status from latest follow-up with new_status set Sam Splunks 2024-02-15 16:16:24 +00:00
• 5482d7b6df Adding year to HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_HOLIDAYS dates Sam Splunks 2024-02-15 15:42:29 +00:00
• ae7c8c7aea Raise ImproperlyConfigured if HELPDESK_FOLLOWUP_TIME_SPENT_OPENING_HOURS is out of (0, 23.9999) boundary values Sam Splunks 2024-02-15 15:24:55 +00:00
• 02e333cf52 Precise selection of previous status Sam Splunks 2024-02-15 09:55:57 +00:00
• ae89d182a9 Removed duplicate format_time_spent function definition Sam Splunks 2024-02-15 09:30:02 +00:00
• cec1035c2d Return precisely 86400 seconds for a full day Sam Splunks 2024-02-15 09:18:36 +00:00
• 99b49e3f39 Refactoring earliest and latest follow-up time selection logic, also allows for time_spent recalculation if unset Sam Splunks 2024-02-15 09:08:25 +00:00
• b1759520d8 Merge exclusion conditions for time_spent calculation Sam Splunks 2024-02-14 14:52:23 +00:00
• b3cbfdbe09 Added HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_QUEUES setting Sam Splunks 2024-02-14 13:36:46 +00:00
• 7e65e3d367 Renamed setting to HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_STATUSES Sam Splunks 2024-02-14 13:23:15 +00:00
• 90666a47ba Adding HELPDESK_FOLLOWUP_TIME_CALCULATION_EXCLUDE_STATUSES setting Sam Splunks 2024-02-14 13:21:19 +00:00
• 220f6d56a8 Adding HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_HOLIDAYS setting Sam Splunks 2024-02-14 13:03:58 +00:00