2002-09-16 19:13:10 +02:00
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<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
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<html>
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2002-12-28 16:38:03 +01:00
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2003-01-14 18:18:42 +01:00
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2002-09-16 19:13:10 +02:00
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<meta http-equiv="Content-Language" content="en-us">
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2002-12-28 16:38:03 +01:00
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2003-01-14 18:18:42 +01:00
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2002-09-16 19:13:10 +02:00
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<meta http-equiv="Content-Type"
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content="text/html; charset=windows-1252">
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2003-01-14 18:18:42 +01:00
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2002-09-16 19:13:10 +02:00
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<meta name="GENERATOR" content="Microsoft FrontPage 5.0">
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2003-01-14 18:18:42 +01:00
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2002-09-16 19:13:10 +02:00
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<meta name="ProgId" content="FrontPage.Editor.Document">
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<title>Support</title>
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2003-01-14 18:18:42 +01:00
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<meta name="Microsoft Theme" content="none">
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2002-08-13 22:45:21 +02:00
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</head>
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<body>
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2002-09-16 19:13:10 +02:00
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<table border="0" cellpadding="0" cellspacing="0"
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style="border-collapse: collapse;" width="100%" id="AutoNumber1"
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bgcolor="#400169" height="90">
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<tbody>
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<tr>
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<td width="100%">
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2003-01-14 18:18:42 +01:00
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2002-12-28 16:38:03 +01:00
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<h1 align="center"><font color="#ffffff">Shorewall Support<img
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src="images/obrasinf.gif" alt="" width="90" height="90" align="middle">
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2003-01-14 18:18:42 +01:00
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</font></h1>
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</td>
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</tr>
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2003-01-14 18:18:42 +01:00
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</tbody>
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</table>
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<p> <b><big><big><font color="#ff0000">Due to "Shorewall burnout", I am currently
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not involved in either Shorewall development or Shorewall support. Nevertheless,
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the mailing list is being ably manned by other Shorewall users.</font></big><span
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style="font-weight: 400;"></span></big></b></p>
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<h2 align="center"><big><font color="#ff0000"><b>-Tom Eastep</b></font></big></h2>
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2002-12-28 16:38:03 +01:00
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<h2>Before Reporting a Problem</h2>
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There are a number of sources for problem
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solution information. Please try these before you post.
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2002-12-28 16:38:03 +01:00
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<h3> </h3>
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<h3> </h3>
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<ul>
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<li>More than half of the questions posted on the support list
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have answers directly accessible from the <a
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href="shorewall_quickstart_guide.htm#Documentation">Documentation Index</a><br>
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<br>
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</li>
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<li> The <a href="FAQ.htm">FAQ</a>
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has solutions to more than 20 common problems. </li>
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2002-08-13 22:45:21 +02:00
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</ul>
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<h3> </h3>
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<ul>
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<li> The <a
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href="troubleshoot.htm">Troubleshooting</a> Information contains
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a number of tips to help you solve common problems. </li>
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</ul>
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<h3> </h3>
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<ul>
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<li> The <a
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href="errata.htm"> Errata</a> has links to download updated
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components. </li>
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2002-12-28 16:38:03 +01:00
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</ul>
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<h3> </h3>
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2003-01-14 18:18:42 +01:00
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<ul>
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2003-01-14 18:18:42 +01:00
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<li> The Mailing List Archives
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search facility can locate posts about similar problems:
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2002-12-29 19:23:07 +01:00
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</li>
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</ul>
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2003-01-14 18:18:42 +01:00
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2002-12-28 16:38:03 +01:00
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<h2> </h2>
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2002-12-28 16:38:03 +01:00
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<h2>Mailing List Archive Search</h2>
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2002-11-24 21:08:19 +01:00
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<form method="post" action="http://www.shorewall.net/cgi-bin/htsearch">
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2002-12-28 16:38:03 +01:00
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<p> <font size="-1"> Match:
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<select name="method">
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<option value="and">All </option>
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<option value="or">Any </option>
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<option value="boolean">Boolean </option>
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</select>
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Format:
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<select name="format">
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<option value="builtin-long">Long </option>
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<option value="builtin-short">Short </option>
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</select>
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Sort by:
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<select name="sort">
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<option value="score">Score </option>
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<option value="time">Time </option>
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<option value="title">Title </option>
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<option value="revscore">Reverse Score </option>
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<option value="revtime">Reverse Time </option>
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<option value="revtitle">Reverse Title </option>
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</select>
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</font> <input type="hidden" name="config"
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value="htdig"> <input type="hidden" name="restrict"
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value="[http://mail.shorewall.net/pipermail/.*]"> <input type="hidden"
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name="exclude" value=""> <br>
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Search: <input type="text" size="30"
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name="words" value=""> <input type="submit" value="Search"> </p>
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</form>
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<h2>Problem Reporting Guidelines </h2>
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<i>"Let me see if I can translate your message into a real-world
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example. It would be like saying that you have three rooms at home,
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and when you walk into one of the rooms, you detect this strange smell.
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Can anyone tell you what that strange smell is?<br>
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<br>
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Now, all of us could do some wonderful guessing as to the smell
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and even what's causing it. You would be absolutely amazed at the range
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and variety of smells we could come up with. Even more amazing is that
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all of the explanations for the smells would be completely plausible."<br>
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</i><br>
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<div align="center"> - <i>Russell Mosemann</i> on the Postfix mailing list<br>
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</div>
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<br>
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<h3> </h3>
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<ul>
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2003-01-14 18:18:42 +01:00
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<li>Please remember we only know what is posted in your message. Do
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not leave out any information that appears to be correct, or was mentioned
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in a previous post. There have been countless posts by people who were
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sure that some part of their configuration was correct when it actually
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contained a small error. We tend to be skeptics where detail is lacking.<br>
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<br>
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</li>
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<li>Please keep in mind that you're asking for <strong>free</strong>
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technical support. Any help we offer is an act of generosity, not an obligation.
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Try to make it easy for us to help you. Follow good, courteous practices
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in writing and formatting your e-mail. Provide details that we need if
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you expect good answers. <em>Exact quoting </em> of error messages, log
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entries, command output, and other output is better than a paraphrase or
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summary.<br>
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<br>
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</li>
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<li> Please don't describe your environment
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and then ask us to send you custom configuration files.
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We're here to answer your questions but we can't do your
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job for you.<br>
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<br>
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</li>
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<li>When reporting a problem, <strong>ALWAYS</strong> include this
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information:</li>
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2002-12-28 16:38:03 +01:00
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</ul>
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2002-12-28 16:38:03 +01:00
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<ul>
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<ul>
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<li>the exact version of Shorewall you are running.<br>
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<br>
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<b><font color="#009900">shorewall version</font><br>
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</b> <br>
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</li>
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</ul>
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<ul>
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<li>the exact kernel version you are running<br>
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<br>
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<font color="#009900"><b>uname -a<br>
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<br>
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</b></font></li>
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</ul>
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<ul>
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<li>the complete, exact output of<br>
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<br>
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<font color="#009900"><b>ip addr show<br>
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<br>
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</b></font></li>
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</ul>
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<ul>
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<li>the complete, exact output of<br>
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<br>
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<font color="#009900"><b>ip route show<br>
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<br>
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</b></font></li>
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</ul>
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<ul>
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<li>If your kernel is modularized, the exact output from<br>
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<br>
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<font color="#009900"><b>lsmod</b></font><br>
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<br>
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</li>
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<li>the exact wording of any <code
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style="color: green; font-weight: bold;">ping</code> failure responses.<br>
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<br>
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</li>
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</ul>
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</ul>
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<ul>
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<li><b>NEVER </b>include the output of "<b><font color="#009900">iptables
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-L</font></b>". Instead, please post the exact output of<br>
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<br>
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<b><font color="#009900">/sbin/shorewall status<br>
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<br>
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</font></b>Since that command generates a lot of output, we suggest
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that you redirect the output to a file and attach the file to your post<br>
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<br>
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<b><font color="#009900">/sbin/shorewall status > /tmp/status.txt</font></b><br>
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<br>
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</li>
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<li>As a general matter, please <strong>do not edit the diagnostic
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information</strong> in an attempt to conceal your IP address, netmask,
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nameserver addresses, domain name, etc. These aren't secrets, and concealing
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them often misleads us (and 80% of the time, a hacker could derive them
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anyway from information contained in the SMTP headers of your post).<strong></strong></li>
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</ul>
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<ul>
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2002-12-28 16:38:03 +01:00
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</ul>
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2003-01-14 18:18:42 +01:00
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2002-12-28 16:38:03 +01:00
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<h3> </h3>
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2003-01-14 18:18:42 +01:00
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2002-12-28 16:38:03 +01:00
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<ul>
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2003-01-14 18:18:42 +01:00
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2002-12-28 16:38:03 +01:00
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</ul>
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2003-01-14 18:18:42 +01:00
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<h3> </h3>
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2002-12-28 16:38:03 +01:00
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<ul>
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2003-01-14 18:18:42 +01:00
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<li> Do you see any "Shorewall"
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messages ("<b><font color="#009900">/sbin/shorewall show log</font></b>")
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when you exercise the function that is giving you problems? If
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so, include the message(s) in your post along with a copy of your /etc/shorewall/interfaces
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file.<br>
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<br>
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</li>
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<li>Please include any of the Shorewall configuration files (especially
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the /etc/shorewall/hosts file if you have modified that file)
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that you think are relevant. If you include /etc/shorewall/rules,
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please include /etc/shorewall/policy as well (rules are meaningless unless
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one also knows the policies). </li>
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2002-12-28 16:38:03 +01:00
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</ul>
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2003-01-14 18:18:42 +01:00
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2002-12-28 16:38:03 +01:00
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<h3> </h3>
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2003-01-14 18:18:42 +01:00
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2002-12-28 16:38:03 +01:00
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<ul>
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2003-01-14 18:18:42 +01:00
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2002-12-28 16:38:03 +01:00
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</ul>
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2003-01-14 18:18:42 +01:00
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2002-12-28 16:38:03 +01:00
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<h3> </h3>
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2003-01-14 18:18:42 +01:00
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2002-12-28 16:38:03 +01:00
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<ul>
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2003-01-14 18:18:42 +01:00
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<li> If an error occurs when
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you try to "<font color="#009900"><b>shorewall start</b></font>",
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include a trace (See the <a href="troubleshoot.htm">Troubleshooting</a>
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section for instructions). </li>
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2002-12-28 16:38:03 +01:00
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</ul>
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2003-01-14 18:18:42 +01:00
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2002-12-28 16:38:03 +01:00
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<h3> </h3>
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2003-01-14 18:18:42 +01:00
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2002-12-28 16:38:03 +01:00
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<ul>
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2003-01-14 18:18:42 +01:00
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<li>
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2002-12-28 16:38:03 +01:00
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<h3><b>The list server limits posts to 120kb so don't post GIFs of
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2003-01-14 18:18:42 +01:00
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your network layout, etc. to the Mailing List -- your
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post will be rejected.</b></h3>
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</li>
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2002-12-28 16:38:03 +01:00
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</ul>
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2003-01-14 18:18:42 +01:00
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The author gratefully acknowleges that the above list was heavily plagiarized
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from the excellent LEAF document by <i>Ray</i> <em>Olszewski</em> found
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at <a href="http://leaf-project.org/pub/doc/docmanager/docid_1891.html">http://leaf-project.org/pub/doc/docmanager/docid_1891.html</a>.<br>
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2002-12-28 16:38:03 +01:00
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<h2>Please post in plain text</h2>
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2003-01-14 18:18:42 +01:00
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<blockquote> </blockquote>
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A growing number of MTAs serving list subscribers are rejecting all
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HTML traffic. At least one MTA has gone so far as to blacklist shorewall.net
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"for continuous abuse" because it has been my policy to allow HTML in list
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posts!!<br>
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<br>
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I think that blocking all HTML is a Draconian way to control spam
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and that the ultimate losers here are not the spammers but the list subscribers
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whose MTAs are bouncing all shorewall.net mail. As one list subscriber
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wrote to me privately "These e-mail admin's need to get a <i>(expletive
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deleted)</i> life instead of trying to rid the planet of HTML based e-mail".
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Nevertheless, to allow subscribers to receive list posts as must as possible,
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I have now configured the list server at shorewall.net to strip all HTML
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from outgoing posts.<br>
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2002-12-28 16:38:03 +01:00
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<h2>Where to Send your Problem Report or to Ask for Help</h2>
|
2003-01-14 18:18:42 +01:00
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<blockquote>
|
2002-12-28 16:38:03 +01:00
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<h4>If you run Shorewall under Bering -- <span
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style="font-weight: 400;">please post your question or problem
|
2003-01-14 18:18:42 +01:00
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to the <a href="mailto:leaf-user@lists.sourceforge.net">LEAF Users mailing
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list</a>.</span></h4>
|
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<b>If you run Shorewall under MandrakeSoft Multi Network Firewall
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(MNF) and you have not purchased an MNF license from MandrakeSoft then
|
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you can post non MNF-specific Shorewall questions to the </b><a
|
2002-12-29 19:23:07 +01:00
|
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|
|
href="mailto:shorewall-users@shorewall.net">Shorewall users mailing list.</a>
|
2003-01-14 18:18:42 +01:00
|
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|
<b>Do not expect to get free MNF support on the list.</b><br>
|
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|
2002-12-28 16:38:03 +01:00
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<p>Otherwise, please post your question or problem to the <a
|
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|
href="mailto:shorewall-users@shorewall.net">Shorewall users mailing list.</a></p>
|
2003-01-14 18:18:42 +01:00
|
|
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|
</blockquote>
|
2002-12-28 16:38:03 +01:00
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2003-01-14 18:18:42 +01:00
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2002-09-16 19:13:10 +02:00
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|
<p>To Subscribe to the mailing list go to <a
|
2002-12-29 19:23:07 +01:00
|
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|
href="http://mail.shorewall.net/mailman/listinfo/shorewall-users">http://mail.shorewall.net/mailman/listinfo/shorewall-users</a>
|
2003-01-14 18:18:42 +01:00
|
|
|
|
.</p>
|
2002-12-28 16:38:03 +01:00
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|
2003-01-14 18:18:42 +01:00
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<p align="left"><font size="2">Last Updated 1/9/2002 - Tom Eastep</font></p>
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2002-09-16 19:13:10 +02:00
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<p align="left"><font face="Trebuchet MS"><a href="copyright.htm"> <font
|
2003-01-14 18:18:42 +01:00
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|
size="2">Copyright</font> <20> <font size="2">2001, 2002, 2003 Thomas M. Eastep.</font></a></font><br>
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</p>
|
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<br>
|
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|
|
2002-08-13 22:45:21 +02:00
|
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</body>
|
2002-09-16 19:13:10 +02:00
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</html>
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