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1195 Commits

Author SHA1 Message Date
typonaut
604306d738
Update kb_item.html 
Fixed a minor typo: space after colon in H2 heading
 2020-08-15 16:30:58 +01:00
typonaut
eef16be1a4
Update kb_category.html 
Fixed a minor typo: space after colon in H2 heading.
 2020-08-15 16:28:29 +01:00
Timothy Hobbs
ba321462c3
Attempted fix for #849 
Probably fixes #849
 2020-08-07 13:03:16 +02:00
Garret Wassermann
2f788f2597 Merge 0.2.22 bugfix release updates, update copyright year in license, specify python 3.6 or above in setup 2020-07-30 04:46:15 -04:00
Garret Wassermann
2a3fc0894d Rename and document the maximum email attachment size setting, to address #846 2020-07-30 02:54:03 -04:00
Garret Wassermann
981eb323c2 Try a real fix for #832, parse comma in email sender 2020-07-30 02:43:27 -04:00
Derek Chen
0c85a0d2a8 fix Chinese spell and add some messages 2020-07-30 12:00:09 +08:00
Garret Wassermann
6a73fd7cef Better handling of sender email 2020-07-27 21:47:32 -04:00
Garret Wassermann
03ab0eb438 Pycodestyle fixes 2020-07-27 20:49:31 -04:00
Garret Wassermann
7eae003e5d Use python getadddresses() function to better handle UTF-8, to address #832 2020-07-27 20:43:05 -04:00
Garret Wassermann
0a712381e0 Set default attachment permissions to 0700, to address #591 2020-07-27 19:50:25 -04:00
Arkadiy Korotaev
cf98b4a8e9
fix(public): Fix the public ticket creation by passing user or None to the form.save() method 2020-07-20 16:43:55 +02:00
Garret Wassermann
fcde14b82c Fix pycodestyle warnings 2020-07-20 08:10:10 -04:00
Garret Wassermann
46a5982184 ensure log handler is freed, #844 2020-07-20 08:05:35 -04:00
Garret Wassermann
c5226e983e
Merge pull request #844 from koriaf/dev-log-handler 
fix<process_email>: free the log file handler after it's not used anymore
 2020-07-20 07:58:05 -04:00
Garret Wassermann
ee4b32254f
Merge pull request #837 from Benbb96/patch-1 
Fix javascript buttons for bulk select all/none/inverse in ticket_list by using prop() instead of attr()
 2020-07-07 11:53:13 -04:00
Benbb96
95feded289
Update ticket_list.html 
Fix Keyword filter box which didn't show up even if it is in saved query.
 2020-07-07 11:04:31 +02:00
bbe
d961b2b692 Fix KnowledgeBase item score 2020-06-29 14:47:37 +02:00
Benbb96
1765eb7004
Update ticket_list.html 
Fix javascript buttons for bulk select all/none/inverse
 2020-06-19 10:05:29 +02:00
bbe
ff77aa0fe3 A ticket cannot depends on itself or on a ticket already depending on it 2020-06-12 15:34:39 +02:00
bbe
bec486817c Add "Shared" to translation 2020-06-10 11:35:45 +02:00
bbe
4cdea81ae7 Fix a bug with the field label in the ticket form creation. It was translated twice. 2020-06-09 17:31:31 +02:00
bbe
5775de5c4e Add "here" word in translations 2020-06-09 16:29:18 +02:00
bbe
220566caf3 Compile French Translations 2020-06-09 16:21:38 +02:00
bbe
25a2e5130b Update French Translations 2020-06-09 16:18:09 +02:00
bbe
812f711da7 Fix HTML format error in french templates. 
Change the date format.
Replace Unknown by Inconnu.
Remove extra whitespace.
Correct some french translations.

Correct an error in the "closed_cc" template for every languages.
 2020-06-05 11:26:41 +02:00
Tom Bernens
7dcbe69090 missing a couple " 2020-06-01 17:52:20 -07:00
Tom Bernens
041f707dba forgot end with 2020-06-01 17:50:42 -07:00
Tom Bernens
5f910a72e0 forgot an add 2020-06-01 17:49:50 -07:00
Tom Bernens
1ea2a9cba9 no message 2020-06-01 17:49:10 -07:00
Tom Bernens
9461705591 I was over thinking that 2020-06-01 17:47:54 -07:00
Tom Bernens
a85223e7a5 only create the control if the page number is in the paginator range 2020-06-01 17:20:11 -07:00
Tom Bernens
c854ff764a add -5? 2020-06-01 17:11:33 -07:00
Tom Bernens
b1914bad14 template language arithmatic 2020-06-01 17:08:30 -07:00
Tom Bernens
df6a8a3778 add first and last page controls 2020-06-01 17:06:44 -07:00
Tom Bernens
d9cb76d491 django template syntax (as instead of =) 2020-06-01 16:50:20 -07:00
Tom Bernens
050a65e6df reduce this to only ever show 11 pages (5 before and 5 after the current + the current)) 2020-06-01 16:49:13 -07:00
Tom Bernens
e1b9906fd0 forgot some '%' cause im a big 'ol dummy 2020-06-01 16:22:16 -07:00
Tom Bernens
e10ffce24a more safely get the user setting for tickets per page 2020-06-01 16:20:33 -07:00
Tom Bernens
03760a921e initial commit 
staff.py changes:
import django core paginator libs
get user setting for tickets per page
get http GET variables for page selection on three tables
use django paginator to get current page tickets only, and pass those to dashboard.html instead of all tickets

dashboard.html changes:
assign the correct HTTP GET argument to each table

tickets.html changes:
add pagination controls below table div, and pass HTTP GET args back to the URL when clicked
 2020-06-01 16:14:55 -07:00
Garret Wassermann
3ab599d141
Merge pull request #816 from kajala/feature/l10n-fi 
Finnish (fi) translation
 2020-04-22 07:08:44 -04:00
Jani Kajala
96f631f1c5 "Overview" not using trans in templates dashboard.html, kb_index.html, ticket_list.html 2020-04-21 16:25:26 -05:00
Jani Kajala
dcf5b8acf9 Finnish (fi) email templates to emailtemplate.json 2020-04-21 16:04:13 -05:00
Jani Kajala
272768d2c8 Finnish (fi) .po localization 2020-04-21 16:03:49 -05:00
Garret Wassermann
8a521d563b Fix pycodestyle error 2020-04-15 07:42:52 -04:00
Garret Wassermann
5ad0743722 Merge in 0.2.21 bugfix 2020-04-15 07:38:52 -04:00
Garret Wassermann
19895921a5
Merge pull request #805 from nitr0man/0.2.x 
Fill followup user field if authenticated user submits ticket
 2020-04-15 06:46:55 -04:00
Mike Hoolehan
266775dbf6
Update get_email.py 2020-03-18 09:11:48 +02:00
Garret Wassermann
0e9358e61b
Merge pull request #803 from auto-mat/teams 
Add Teams functionality, using pinax-teams
 2020-03-04 01:02:40 -05:00
Andrew Denisenko
2f4d91c22d Fill followup user field if authenticated user submits ticket 2020-03-03 23:39:02 +02:00
Petr Dlouhý
81f835b77b fix KBItem choose form 2020-02-27 11:54:04 +01:00
Petr Dlouhý
29e73158b4 make question stronger 2020-02-26 10:49:28 +01:00
Petr Dlouhý
782dd86680 add doctype to iframes 2020-02-26 10:49:28 +01:00
Petr Dlouhý
64db14148f add KBCategory.public in admin list_display 2020-02-26 10:49:28 +01:00
Petr Dlouhý
e448491bf1 more blocks to the KB_category_base template, HTML validity fixes 2020-02-26 10:23:11 +01:00
Petr Dlouhý
93e82f5469 allow KBItems to be disabled for users 2020-02-25 14:46:21 +01:00
Petr Dlouhý
d0aafd6135 add KBitem.order to allow ordering items 2020-02-25 14:43:10 +01:00
Petr Dlouhý
5a594b7436 add KBCategory.name, improve KBCategory admin 2020-02-25 14:36:18 +01:00
Petr Dlouhý
07d6ee7f87 fix typo 2020-02-25 14:36:18 +01:00
Petr Dlouhý
cdddc79998 make Knowledge Base templates more flexibly overidable 2020-02-25 14:36:11 +01:00
Arkadiy Korotaev
1643a45457
fix<process_email>: free the log file handler after it's not used anymore 2020-02-12 20:53:00 +01:00
Timothy Hobbs
28531144db Use default str for displaying kbitems in filter view 2020-02-11 17:11:41 +01:00
Timothy Hobbs
3d7860b5a3 pycodestyle fixes 2020-02-11 16:47:33 +01:00
Timothy Hobbs
bb9d886eea Fix query by uncatigorized 2020-02-11 16:44:18 +01:00
Timothy Hobbs
74450e900a Add team to kbitem admin table 2020-02-11 15:35:40 +01:00
Timothy Hobbs
2a3272914c Show kbitem categories in kbitem string representation 2020-02-11 15:20:16 +01:00
Arkadiy Korotaev
354debb618
fix<public>: Public ticket creation form improvements 
Update forms.py and views/public.py to physically delete form fields
instead of just hiding them if default values for queue, date and priority are provided.

+ some bugfixes
+ code and stale imports removal
+ fix pep8 errors
 2020-02-06 10:10:07 +01:00
Timothy Hobbs
f8c652d506 Better filtering + optional columns in ticket list view 2020-02-03 14:17:19 +01:00
Timothy Hobbs
5b0d44ec3a Assign KBItems to teams 
This allows you to only show on the dashboard those tickets which belong to a
given user's team.
 2020-01-27 19:45:15 +01:00
Timothy Hobbs
eea76a5eb7 Do not include resolved tickets in default ticket query 2020-01-27 17:56:49 +01:00
Timothy Hobbs
ecbb91b861 Private kb categories 2020-01-27 17:37:59 +01:00
Timothy Hobbs
0395f26d6c Don't show vote counts if there are no votes 2020-01-27 17:02:20 +01:00
Timothy Hobbs
9963a3fe5d Fix utf decoding bug in email parsing code 
For some reason mozilla thunderbird sometimes marks email parts as 8bit
even though they are utf-8. I guess the best way to work around this is
to add a try-catch block because this really cannot be predicted.
 2020-01-23 16:00:01 +01:00
Timothy Hobbs
2f8b4acf64 Fix pycodestyle errors 2020-01-20 14:17:23 +01:00
Timothy Hobbs
90621f575d Fix ironic ticket creation loop when submitter email == queue email 2020-01-20 13:23:32 +01:00
Timothy Hobbs
df94b56b07 Fix success view 2020-01-20 13:23:32 +01:00
Timothy Hobbs
cd019d1128 Improvements to iframe workflow 2020-01-20 13:23:32 +01:00
Timothy Hobbs
07a42e07f8 Made iframe ticket submit view CSRF exempt. Hopefully this is secure! 2020-01-20 13:23:31 +01:00
Timothy Hobbs
4c1fda5991 Fix iframe views so they actually can be displayed 2020-01-20 13:23:31 +01:00
Timothy Hobbs
5da7069dbd Add submitter email to ticket list 2020-01-20 13:23:31 +01:00
Timothy Hobbs
ebd876d0e2 Remove deprecated ticket_list_table.html file 2020-01-20 13:23:31 +01:00
Timothy Hobbs
aea091b30c Remove duplicate entries from django ticket query 2020-01-20 13:23:31 +01:00
Timothy Hobbs
a1b9d18557 Update Czech translation 2020-01-20 13:23:31 +01:00
Timothy Hobbs
0b50b14449 Add kb tests 2020-01-20 13:23:31 +01:00
Timothy Hobbs
b20f600db2 KB UX improvements 2020-01-20 13:23:31 +01:00
Timothy Hobbs
c254336c57 Fix to voting code, downvoted_by field should be readonly 2020-01-20 13:23:31 +01:00
Timothy Hobbs
05bd852799 Fix pycodestyle errors 2020-01-20 13:23:31 +01:00
Timothy Hobbs
6a8ebd56a0 Add iframe view of KB categories 2020-01-20 13:23:31 +01:00
Timothy Hobbs
6579ac0e6f Associate tickets with KB items 2020-01-20 13:23:31 +01:00
Timothy Hobbs
7fe6444f8f Redo KB categories as accordion view 2020-01-20 13:23:17 +01:00
Timothy Hobbs
c95b24780e Fix voting for logged in users. Voting still broken for anon users 2020-01-20 13:22:45 +01:00
Timothy Hobbs
5f29bb632e Associate queues with KB categories 2020-01-20 13:22:45 +01:00
Timothy Hobbs
606098d947 Fix field hiding and setting code for ticket submition qargs 2020-01-20 13:22:45 +01:00
Timothy Hobbs
133075f045 Fix #698 2020-01-20 13:22:45 +01:00
Timothy Hobbs
38cedca541 Can now hide custom fields using query param in public ticket form 2020-01-20 13:22:45 +01:00
Timothy Hobbs
fbae218281 Add ability to autoset custom fields in public ticket form 2020-01-20 13:22:45 +01:00
Timothy Hobbs
810184298f Include custom fields in public ticket form 2020-01-20 13:22:44 +01:00
Timothy Hobbs
aadfe08504 Add iframe supporting view for submitting tickets 2020-01-20 13:07:46 +01:00
Timothy Hobbs
24b8e45f66 Add ability to hide fields in public ticket submission form using kwargs 2020-01-20 13:07:45 +01:00
Timothy Hobbs
3b5a7fe49a Django <2 is no longer supported 2020-01-20 13:03:44 +01:00
Timothy Hobbs
d32d23e4e2 Add OR syntax to search 2020-01-20 13:03:44 +01:00
Timothy Hobbs
2fbd4818c1 filtering should not be mandatory 2020-01-20 13:03:44 +01:00
Timothy Hobbs
ef9c4c589a Fix linting errors 2020-01-20 13:03:44 +01:00
Timothy Hobbs
b96d725239 Refactor query code into customizable class 2020-01-20 13:03:44 +01:00
Timothy Hobbs
6eee6d196c Add timeline view for ticket queries 2020-01-20 13:03:44 +01:00
Timothy Hobbs
c4a1b9ed66 Move Query Results above Query Selection 2020-01-20 13:03:44 +01:00
Timothy Hobbs
627f2ba21b Add search button next to user emails 2020-01-20 13:03:44 +01:00
Timothy Hobbs
8985fc759d Remove hardcoded pk from test suit 2020-01-20 13:03:42 +01:00
Garret Wassermann
ebf765e10e
Merge pull request #794 from koriaf/master 
fix<tickets>: Force HELPDESK_PUBLIC_TICKET_QUEUE for anon tickets
 2020-01-11 16:47:16 -05:00
Arkadiy Korotaev
896307582a
fix<tickets>: Force HELPDESK_PUBLIC_TICKET_QUEUE for anon tickets 
Before: we set initial value for the widget and had it hidden. So user could still change the queue with some HTML knowledge.

Now: we drop the field at all and assign queue directly, utterly ignoring the POST request content for "queue" field.
 2020-01-07 13:47:36 +01:00
Alexander Skvortsov
377e1c3250 Added better support for custom user models by not requiring a first_name attribute 2020-01-06 22:18:48 -05:00
Alexander Skvortsov
84456aca23 Fixed syntax error 2020-01-06 20:23:35 -05:00
Arkadiy Korotaev
f72fbfa024
fix<ticket-search>: avoid exception of using function get_tickets_in_queues as property 2020-01-04 08:50:09 +01:00
Leonid
6ae7b60ef4 fix error format time_spent 2019-12-25 11:21:47 +03:00
Garret Wassermann
2d129d0e31 Backport patch that will hopefully address #781 2019-12-24 04:02:02 -05:00
Garret Wassermann
860a30486c Comments pass PEP-8 2019-12-17 22:38:03 -05:00
Garret Wassermann
103b762779 Disable broken test_autofill, unclear why it is giving integrity errors when it was working just fine not long ago, is this from a django change? 2019-12-17 22:35:32 -05:00
Arkadiy Korotaev
015b226766
fix<migrations>: correct import of b64decode in migration 0020 2019-12-17 19:25:45 +01:00
Garret Wassermann
b6e9a2cb80 Update to jQuery 3.4.1 2019-12-17 09:28:38 -05:00
Garret Wassermann
b356b867bf Update to DataTables 1.10.20 2019-12-17 09:24:52 -05:00
Garret Wassermann
3719cde63b Update to Font Awesome 5.12.0 2019-12-17 09:22:04 -05:00
Garret Wassermann
cec4536e61 Update to Bootstrap CSS 4.4.1 2019-12-17 09:19:05 -05:00
Garret Wassermann
7dbf1c3b68 Possibly fix test_autofill test case integrity fail 2019-12-17 09:11:37 -05:00
Garret Wassermann
1784d5cf60 Follow recommendation to use == instead of keyword is 2019-12-17 08:41:30 -05:00
Igor Mikeshin
407c00addd Fix ticket search, when there are multiple custom fields 2019-11-22 15:14:56 +08:00
Timothy Hobbs
61dd12abd9 Fix tests 2019-10-16 17:36:55 +02:00
Garret Wassermann
0573bc37f8 PEP-8 codestyle improvements to pass tests 2019-10-12 19:05:00 -04:00
Garret Wassermann
182d553356 Fix some renaming issues from most recent merge 2019-10-12 18:58:50 -04:00
Timothy Hobbs
8a57f72349 Further refactor datatables code 2019-10-11 17:12:39 +02:00
Timothy Hobbs
4ca6adbe39 Move query helper functions out of lib to special query file 2019-10-11 16:31:52 +02:00
Timothy Hobbs
0691bbabcd Refactor and fix datatables code to use cache safely 2019-10-11 15:50:35 +02:00
Timothy Hobbs
92ea5bc984 Fix: use helpdesk settings to for https config 2019-10-11 13:23:01 +02:00
Timothy Hobbs
03d1c66dd6 Refactor ticket list code 2019-10-11 13:10:35 +02:00
Timothy Hobbs
b862732512 Remove "classic" code path and always use datatables for ticket lists 2019-10-08 17:54:59 +02:00
Timothy Hobbs
f127b2c224 Refactor ticket list 2019-10-08 17:54:58 +02:00
Timothy Hobbs
b43e60875a Don't use file paths because they don't work on S3 
Fixes #721 on develop but not on master
 2019-09-23 16:52:17 +02:00
Garret Wassermann
7f27eb9428 Merge 0.2.17 release into develop 2019-08-27 21:53:25 -04:00
Garret Wassermann
4adec7c5b0
Merge pull request #769 from willstott101/patch-2 
Search custom field values.
 2019-08-27 21:14:07 -04:00
Janne Alatalo
e9fc53d461 Fix linter error 2019-08-27 14:36:58 +03:00
Janne Alatalo
042e766be1 Add a test that checks that LOGIN_URL can be a view name 
This test requires that the admin urls are added to the test
configuration.
 2019-08-27 13:04:00 +03:00
Janne Alatalo
0a43b9a160 Add support for custom login handler 
The custom login handler can be configured by setting the
settings.LOGIN_URL variable. If LOGIN_URL is None or 'helpdesk:login',
the app uses the default helpdesk login system. LOGIN_URL can be a view
name or raw url.
 2019-08-27 13:02:07 +03:00
Garret Wassermann
66ab507c15 Snyc with master to get patches for ru templates and custom User models 2019-08-05 19:40:38 -04:00
Alexander Skvortsov
62fbee205c Adjusted get_email management command to support custom User model 2019-08-05 18:41:31 -04:00
Will Stott
45854e44a7
Search custom field values. 2019-07-31 14:04:31 +01:00
Garret Wassermann
e1e05999eb #767, fix a misspelled urL in emailtemplate.json 2019-07-25 12:43:29 -04:00
Garret Wassermann
cd948a6701
Merge pull request #765 from OpenGeoLabs/gui_updates 
More gui updates
 2019-07-07 02:33:11 -04:00
Jachym Cepicky
e7465ab2fd more redminenish ticket filters 2019-07-06 22:36:59 +02:00
Jachym Cepicky
61d8df932c more redminenish ticket view 2019-07-06 22:36:58 +02:00
Jachym Cepicky
74bcb4fc4f updating font awesome 2019-07-06 22:36:58 +02:00
Jachym Cepicky
37c6905d46 cleaning time_spent formating 2019-07-06 22:36:58 +02:00