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328 Commits

Author SHA1 Message Date
Andreas Kotowicz
c79ba8de01 uncomment previously commented code which takes care of unassiging a ticket. 2011-11-28 14:49:37 +01:00
Andreas Kotowicz
eaf78115d2 send user back to the same page before changing the display language. 2011-11-27 09:43:51 +01:00
Andreas Kotowicz
5a92dafbdc new option: 'HELPDESK_FOOTER_SHOW_CHANGE_LANGUAGE_LINK' 
If activated, a 'change language' link will be shown in the footer.
You need to add this line to your 'urlpatterns' variable in your
urls.py file:

(r'^i18n/', include('django.conf.urls.i18n'))
 2011-11-27 09:26:56 +01:00
Andreas Kotowicz
d27e4a0178 change search box padding, otherwise the bottom of the searchbox will not be aligned with the buttons on the left. 2011-11-24 15:25:48 +01:00
Andreas Kotowicz
ab67f1397a added toolips to 'Copies to' and 'Dependencies' links, explaining what these links are for. 
added a.tooltip class to css file.
 2011-11-24 14:26:15 +01:00
Andreas Kotowicz
1c3a7a8a7b add option 'HELPDESK_SHOW_CHANGE_PASSWORD' so that local users find a link to change their password. 
(needs django-registration https://bitbucket.org/ubernostrum/django-registration/).
 2011-11-24 13:30:45 +01:00
Andreas Kotowicz
d876c1be13 css fix for followup_mod being too wide. 2011-11-24 13:29:54 +01:00
Andreas Kotowicz
45620f96d0 new setting: HELPDESK_PREPEND_ORG_NAME 
customize helpdesk name on a few pages, i.e., your organization, so that users
know that they came to the right page.
 2011-11-23 20:12:27 +01:00
Andreas Kotowicz
1eb0760f32 redirect user to 'helpdesk_home' from /helpdesk/login/ page, if user is already authenticated. 2011-11-23 19:57:11 +01:00
Andreas Kotowicz
4b0b628724 hide "log in" button on '/helpdesk/login/' page. 
modify "log in" redirect if possbible, so that user lands on same ticket (instead of dashboard) after login.
 2011-11-23 19:56:36 +01:00
Andreas Kotowicz
f897d5bcb4 add option to override default look of followups - this is work in progress. 2011-11-21 20:04:05 +01:00
Andreas Kotowicz
2cee519d1c translate code changes: 
- change js code, so that 'click' and not 'change' will trigger the translation.
 - do not assume that English is the source language - the comments might be in a different language.
 2011-11-21 19:15:43 +01:00
Andreas Kotowicz
d5164e96c4 add possibility to translate ticket comments using jquery & google translate. 2011-11-21 17:39:13 +01:00
Andreas Kotowicz
cb34b1933a make django-helpdesk more customizable + bug fixes: 
- look at settings.py for all new options regarding customization.
- settings can be accessed inside the templates via the new
  templatetag 'load_helpdesk_settings'

- allow editing of personal followups, but only if followup does not
  contain any ticketchanges - otherwise this information is lost after
  the editing.
- add 'delete' link to attachments
- link to list of closed tickets in queue overview
- add 'closed & resolved' section to dashboard
- hide 'pre-set reply' box if no pre-set replies are found.
- use 'SelectDateWidget' for custom DateField

- fix how we update followups so that attachments don't get deleted
- fix bug where resolution emails contained the solution 'None'
- fix stats crashing bug
- fix locale bug
 2011-11-19 09:34:07 +01:00
Alex Garel
a6f7bd8a25 added css class on ticket actions in ticket_desc_table 2011-11-10 18:10:17 +01:00
Alex Garel
5000413bf0 fixes in french mail templates (passed all through tidy) 2011-11-10 17:36:58 +01:00
Alex Garel
7b594cfdc0 Added a warning if no message notification template found in database 2011-11-10 12:19:57 +01:00
Alex Garel
89cc11cb8e French translations for notifications and headers / footers 2011-11-10 12:18:16 +01:00
Alex Garel
ab84017dd5 more fixes on templated mail and safe context 2011-11-09 16:37:37 +01:00
Alex Garel
08efeb1fc9 fixing month index error in reports 
month has to span from 0 to 11 not 1 to 12
 2011-11-08 17:57:26 +01:00
Alex Garel
23463c902e Using safe_template_context to build templated email context forms.py 
Without this send_templated_mail does not work (Exception on
context['queue'].get('locale', 'en')
 2011-11-08 17:31:05 +01:00
Ross Poulton
6e33408a7d Merge branch 'master' of github.com:rossp/django-helpdesk 2011-11-08 18:01:00 +11:00
Ross Poulton
dd61932294 Allow users to define the display order of custom fields. Closes GH-75. 
Thanks to Andreas K for the suggestion!
 2011-11-08 17:59:34 +11:00
Ross Poulton
78f515d594 Add Italian translation, thanks to Stefano Brentegani. 2011-11-06 00:05:58 +00:00
Ross Poulton
acbcfebef5 Update urlconf to recognise KB category slugs that include numbers. Closes #68. 2011-11-05 01:23:35 +00:00
Ross Poulton
2aaaf57504 Pull in changes from bclermont to fix content-type handling on queues when processing incoming e-mail. Closes GH-70. 2011-11-05 00:56:53 +00:00
Ross Poulton
d44fba380d Update all translations. Closes #71. 2011-11-05 00:47:29 +00:00
maccesch
85bf169025 fixed the "take" link when viewing a ticket to create a proper follow up 2011-09-05 20:40:53 +02:00
maccesch
70a2cd9271 fixed email sending when no locale is specified in queue 2011-09-05 19:16:22 +02:00
maccesch
c4fa11719f fixed get_email management command 2011-09-05 18:42:41 +02:00
maccesch
652f847c3b fixed email locale detection 2011-09-01 17:23:31 +02:00
maccesch
c8be4b03e2 added german email templates 2011-09-01 17:16:55 +02:00
maccesch
4c47c34b37 translation fixes 2011-09-01 13:29:02 +02:00
maccesch
dcec449939 small fixes and translation 2011-09-01 13:01:03 +02:00
Ross Poulton
3c567bf6fb Merge branch 'master' of github.com:rossp/django-helpdesk 2011-07-01 18:15:19 +10:00
Ross Poulton
5a64c1bbad Fix UnicodeEncodeException errors when submitting tickets with non-ASCII characters. Thanks to gjedeer for the patch! 2011-07-01 18:13:01 +10:00
Ross Poulton
3b43cec5cf Merge pull request #64 from joshuajonah/master 
Added flexibility to disable the knowledgebase by using settings.HELPDESK_KB_ENABLED = False.
 2011-06-15 01:20:26 -07:00
Ross Poulton
01405d489a Update translations to latest data from Transifex. 2011-06-15 07:52:51 +00:00
Joshua Jonah
b546b0b879 Added attribution to public_base.html. 
Added missing i18n tag to attribution.html.
 2011-06-10 08:22:40 -04:00
Joshua Jonah
7daf3a7552 Consolidated attribution in footer to a single file for easier override without having to subclass more than one template. 2011-06-09 11:41:32 -04:00
Joshua Jonah
e73f45e4f6 Added ability to turn of KB (my business doesn't need it) 2011-06-09 11:24:33 -04:00
Ross Poulton
9cad876f71 Update translations 2011-05-17 20:16:00 +10:00
Ross Poulton
cc4ea9a4f8 Add filtering by Date range. Allow users to filter stats screens by saved queries (closes GH-58) 2011-05-13 08:02:59 +10:00
Ross Poulton
04ad20d42f Remove SVN lookup at bottom of staff pages - not required now we're on Git. 2011-05-12 09:08:32 +10:00
Ross Poulton
afea90b2d2 Bugfix - typo in views/staff.py 2011-05-12 09:01:35 +10:00
Ross Poulton
0afbf85b3f Update translations 2011-05-11 20:09:04 +10:00
Ross Poulton
ac95f9d893 Overhaul reporting: remove custom SQL commands for compatibility reasons. Code is MUCh simpler now. Also allows user to specify a saved search query via GET paramater - need to add links to this, as it lets them filter charts - very useful\! 2011-05-11 20:07:46 +10:00
Ross Poulton
eea960f9b9 Update spanish translation 2011-05-10 19:27:34 +10:00
Ross Poulton
8b6fbd8965 Add ticket dependency so you can't resolve a ticket until it's dependents are resolved. Addresses GH-43 2011-05-10 19:27:11 +10:00
Ross Poulton
40dead831e Update spanish translation from Transifex 2011-05-10 08:01:48 +10:00
Ross Poulton
2a7b76661e URL custom fields are now hyperlinked when viewing tickets. 2011-05-10 07:55:06 +10:00
Ross Poulton
f4864ef34d Show custom fields when editing tickets. Closes GH-24. 2011-05-10 07:54:44 +10:00
Ross Poulton
3143347543 Change MEDIA_URL to STATIC_URL in report output. 2011-05-06 17:04:39 +10:00
Ross Poulton
c3a4c4c8ba Add capability for users to delete their saved queries. 2011-05-06 16:55:52 +10:00
Ross Poulton
0f45891404 Add Spanish (Mexican) and French translations, thanks to @albertogaona and @kolin22. Updated Spanish (Castilian), also thanks to Alberto. 2011-05-02 23:12:40 +00:00
Ross Poulton
9175203fb1 Migrate charts to jqPlot. Needs a bit of clean-up, especially separating out date & non-date reports. 2011-05-02 22:32:51 +00:00
Ross Poulton
b42026ec33 Allow selection of all items on custom "list" fields. Fixes GH-23. 2011-05-02 22:32:15 +00:00
Ross Poulton
c9e68a05a7 When a logged-in user hits the public ticket view, redirect them to the staff view. 2011-05-02 22:31:30 +00:00
Ross Poulton
f3bd5da906 Push navigation into a single place, so that the navigation experience is consistent regardless of which views (public vs staff) the user lands on. Closes GH-52, thanks to kotowicz. 2011-04-28 21:00:11 +10:00
Ross Poulton
592ec09916 If a ticket hasn't been resolved, ensure that public users can still resolve it. Fixes GH-51, thanks to kotowicz. 2011-04-28 20:23:16 +10:00
Ross Poulton
b4ffb91b9c Ensure queue locale is included in safe_template_context as reported by vvarp. This should close GH-56 without further issues - please reopen if required.. 2011-04-28 20:19:42 +10:00
Ross Poulton
f8684e7b3f Merged pull request #53 from issackelly/master. 
Django 1.3 staticfiles
 2011-04-28 03:10:23 -07:00
Ross Poulton
ebc4b7d24c Add proper database migrations support using South. Updated documentation to match. Closes GH-50. 2011-04-27 19:57:03 +10:00
Ross Poulton
090685b6d9 Clean up comments in create_usersettings, and fix copyright in escalate_tickets. 2011-04-19 23:02:33 +00:00
Ross Poulton
b108e5147c Merge branch 'bclermont-master' 2011-04-19 22:59:49 +00:00
Ross Poulton
5278634a76 Fixes GH-54: Stats crash without open tickets. This should have already been caught, so this patch fixes it and adds another sanity check at report runtime. 2011-04-19 21:36:20 +00:00
Ross Poulton
701d742840 Update Spanish & Polish translations, thanks to Transifex users erik_river (es) and mpasternak (pl) 2011-04-18 08:39:16 +00:00
Bruno Clermont
590b5a20d9 add command to create UserSettings for user who do not have one yet 2011-04-15 17:38:12 -04:00
Issac Kelly
021a48c843 Fix the fixture, and update for django 1.3, add dist and egg-info to gitignore 2011-03-25 18:03:18 -04:00
Ross Poulton
eca88be838 Add support for multi-locale email templates. Also added Russian templates (closes GH-1). REQUIRES SCHEMA CHANGE: SEE FILE UPGRADE. 2011-03-11 22:30:59 +00:00
Ross Poulton
b5da29dcfe Allow multiple e-mails to be entered for the queue CC email addresses. Separate with a comma. Closes GH-49. 2011-03-05 03:29:01 +00:00
Ross Poulton
7666ad668d Merge branch 'bclermont-master' 2011-02-27 23:45:49 +00:00
Ross Poulton
b61a1b1af7 Updated translations from Transifex. Big thanks to mpasternak for some great work on the Polish translation which is now at 61%. 2011-02-25 22:50:00 +00:00
Bruno Clermont
0431865824 Do not close <select> at the begining. 
<select/>...</select> is invalid
 2011-02-19 14:17:14 -05:00
Ross Poulton
b801b184e4 Move from 'flot' to jqPlot for the upcoming reporting changes. Not able to do multi-series bar charts with flot easily enough so switched to jqPlot. Actual reporting changes still a work in progress. 2011-02-14 22:07:24 +00:00
Ross Poulton
a0af56d27e Updated Spanish translation (via Transifex) 2011-02-14 22:06:20 +00:00
Ross Poulton
3f418a5303 Remove invalid .gitignore 2011-02-14 22:05:45 +00:00
Ross Poulton
f165587112 Update translations from Transifex (incl add transifex config to project) and add Polish translation (currently approx 26% translated) 2011-02-12 02:22:55 +00:00
Ross Poulton
856b6a46aa Make sure 'Close' link on public ticket view always works (Issue #41) 2011-02-12 01:56:56 +00:00
Ross Poulton
8920824a7b Fix link to jQuery in public templates 2011-02-12 01:13:30 +00:00
Andreas Kotowicz
e691708e73 temporary fix for bug https://github.com/rossp/django-helpdesk/issues/#issue/22 2011-02-08 22:19:17 +01:00
Andreas Kotowicz
c69efa1587 fix for bug https://github.com/rossp/django-helpdesk/issues#issue/37 2011-02-08 12:17:05 +01:00
Ross Poulton
18e3d11006 Update locale files to pick up new / updated strings for translation. 2011-02-07 10:34:23 +00:00
Ross Poulton
ad58b4dcbb fixed missing bracket in string. thanks to jezdez for catching this during translation. 2011-02-07 10:23:06 +00:00
Ross Poulton
6527ad0d55 Add author info to English language file 2011-02-07 07:42:37 +00:00
Ross Poulton
6262bec02f Remove un-minimised flot JavaScript 2011-02-07 07:40:18 +00:00
Ross Poulton
f8c175204d Add 'flot' charting library, ready to migrate charts from Google to a locally-hosted javascript implementation 2011-02-07 07:37:25 +00:00
Bruno Clermont
37de73b2a2 Rename categories to kb_categories 2011-02-06 17:51:25 -05:00
Bruno Clermont
000f53ad4c Merge remote branch 'upstream/master' 2011-02-06 17:49:36 -05:00
Andreas Kotowicz
594be07b26 check if queue id is given for new ticket. this is useful if 
you want to provide a link for the appropriate queue.
 2011-02-06 19:17:55 +01:00
Andreas Kotowicz
2d302ceba6 sort list of users by username in helpdesk/tickets/X/cc/add/ 2011-02-06 18:49:07 +01:00
Andreas Kotowicz
8ed7debbdf quickfix for bug https://github.com/rossp/django-helpdesk/issues#issue/33 
we need to figure out why in this particular case, 'request' is a string.
 2011-02-06 13:30:04 +01:00
Andreas Kotowicz
b40d4511a3 dropdown menu for saved queries - removes previously used div. 2011-02-05 22:31:12 +01:00
Bruno Clermont
7e84935853 Fix issue when user does not have yet settings 2011-02-03 19:40:15 -05:00
Bruno Clermont
5b47370ec6 Add default value for KBItem vote and positive vote 2011-02-03 17:15:03 -05:00
Andreas Kotowicz
d6602e96d7 keep new lines in html emails 2011-02-03 14:02:14 +01:00
Andreas Kotowicz
2577d3704a introduce status DUPLICATE. This is somethimes useful. 
The number of the original bug can written inside the
'comment / resolution' field.
 2011-02-03 12:42:51 +01:00
Andreas Kotowicz
a780f51466 sort list of users by username - makes it easier to find the person you 
are looking for.
 2011-02-03 12:21:01 +01:00
Ross Poulton
99183ce6a5 Merge branch 'kotowicz-master' 2011-02-03 10:19:33 +00:00
Andreas Kotowicz
af3b1f1c75 templatetag for saved queries: 
I'm using user_saved_queries_ in base.html so that we can distinguish it
 from 'user_saved_queries' in 'views.staff.ticket_list'
 2011-02-03 11:19:46 +01:00
Ross Poulton
f5fc4f2139 Upgraded to jQuery 1.5 and jQuery UI 1.8.9. 2011-02-03 10:10:00 +00:00
Ross Poulton
2b1be97197 Merge branch 'master' of https://github.com/kotowicz/django-helpdesk into kotowicz-master 2011-02-03 09:28:40 +00:00
Ross Poulton
e9667109ab Fix issue with public ticket form when using custom textarea fields. 2011-02-02 20:40:46 +00:00
Andreas Kotowicz
0694fe1e2c first take on bug https://github.com/rossp/django-helpdesk/issues#issue/19: 
add div to hold list of queries
 show 'load saved query' in header if 'user_saved_queries' is present
 modified 'dashboard' and 'view_ticket' so that they return 'user_saved_queries'
 2011-02-02 13:50:03 +01:00
Ross Poulton
af3bf1889a Ticket display fixes: fix cycling of odd/even rows; float edit/delete to right to allow the ticket name to span across two columns. 2011-02-02 11:54:30 +00:00
Ross Poulton
9f68c8ef99 Custom fields: help_text doesn't need to be mandatory. 2011-02-02 11:37:38 +00:00
Ross Poulton
ebe0382725 Initial shot at custom fields on Ticket model. Manage these fields via Django admin. 2011-02-02 11:22:46 +00:00
Ross Poulton
723b4f1881 Remove further references to Jutda Helpdesk, changing them to django-helpdesk. 2011-02-02 10:25:32 +00:00
Ross Poulton
e322f0644d Continue previous fix and apply carriage returns to end of all text templates 2011-02-02 09:43:42 +00:00
Ross Poulton
4241770c65 Update updated_submitter email in initial_data.json (existing users need to update the DB) to add more carriage returns after the final URL as it was running into the footer and became unclickable. Thanks to kotowicz for the heads-up (Issue #21) 2011-02-02 09:35:54 +00:00
Ross Poulton
adfee38439 Push the description, resolution, and followup text through urlizetrunc to turn urls into hyperlinks. 2011-02-02 08:31:51 +00:00
Ross Poulton
b3c53f1bc8 Addresses issue 20: when creating a new user, the signal that creates a UserSettings entry now creates some default settings. These are driven by settings.py so can be overridden per-install. 2011-02-02 08:15:49 +00:00
Ross Poulton
107ec742b1 Reword footer to refer to django-helpdesk rather than Jutda Helpdesk 2011-02-02 08:10:29 +00:00
Ross Poulton
1aba9e2475 Moved login/logout templates into templates/helpdesk/registration/ rather than templates/registration/, so the helpdesk templates don't overwrite site-specific ones. Thanks to kotiwicz for the patch to issue #13. 2011-02-02 08:05:33 +00:00
Ross Poulton
ef1fdbc399 Fix an issue with decoding of some unicode subjects. THanks to pistolero for reviewing the previous patch and providing a fix. 2011-02-02 08:02:39 +00:00
Ross Poulton
8435a665b1 Fix to issue #16: escalate_tickets fails with an error due to conflicting command-line arguments 2011-02-02 07:49:44 +00:00
Ross Poulton
c3dd8e8be0 Add .gitignore to ignore .pyc files 2011-02-02 07:18:49 +00:00
Ross Poulton
341871d963 Show error message if login fails. Thanks to nakagumahissao for the patch which closes Google Code #151 and Github #10. 2011-01-29 06:27:49 +00:00
Ross Poulton
2d7d3c489d Correct handling of e-mail attachments where the name is encoded in rfc2231. Thanks to Sergey Kirillov for the patch, which closes Google Code issue #154 and Github issue #11. 2011-01-29 06:25:53 +00:00
Ross Poulton
8f15febe23 Fix decoding of plain text emails in non-utf8 encodings such as koi8-r. Thanks to Sergey Kirillov for the patch, which fixes Github issue #9 and Google Code issue #150. 2011-01-29 06:22:18 +00:00
Ross Poulton
b68bd73d07 Fix IE hang when addint multiple files to a ticket. Fixes Google Code issue #133; Github issue #7. Thanks to Google Code user 'dswoods' for the patch. 2011-01-29 06:12:38 +00:00
Ross Poulton
bd89c1c7de i18n: add the "verbose_name" option to ForeignKey fields, enabling them to be translated. Fixes issue #156 on google Code, #12 on GitHub. Thanks to the Google Code contributor for the patch. 2011-01-29 06:10:12 +00:00
Ross Poulton
0d4ceb477a Add 'attachments' folder as expected from the documentation. 2011-01-29 06:06:21 +00:00
Ross Poulton
97886abc76 Add ability for FollowUp records to be edited by staff. Closes Google Code issue #131; Github issue #5. Thanks to Google user 'alecs.box' for the patch. 2011-01-29 06:02:03 +00:00
Ross Poulton
4cb84ed4fb Add Spanish translation. Fixes Google code issue #134 & github issue #4. Thanks to Google user 'rodpin'. 2011-01-29 05:56:21 +00:00
Ross Poulton
46d8e6284e Fix to prevent tickets being escalated too soon. Thanks to Walter Doekes for the patch. (Google Code #148; Github #8) 2011-01-29 05:52:24 +00:00
Ross Poulton
7654de9d28 Change references to Jutda Helpdesk to django-helpdesk as that should 
be the real name for this project IMHO.
 2011-01-25 23:08:41 +00:00
Ross Poulton
53327eb66a Moved all project files under a "helpdesk" directory. Should make it easier to use setup.py / pypi / whatever in the future. 2011-01-25 23:02:00 +00:00