Georg Lehner
3dcbdad638
Fix: helpdesk settings are imported as settings
2024-06-07 18:04:05 +02:00
Georg Lehner
cc1b125d53
Disable email attachment processing and email saving if attachments are not enabled.
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Caution: untested
2024-06-06 15:58:27 +02:00
Sam Splunks
8541acd49d
Updated comment
2024-04-17 10:21:02 +00:00
Sam Splunks
2fc95d165a
new_ticket_done signal emitted through email
2024-04-17 10:19:50 +00:00
Sam Splunks
c6cad5f702
Removed unused webhooks import
2024-04-16 08:52:22 +00:00
Sam Splunks
c0ee8e0847
Use update_ticket mechanism in email.py
2024-04-16 08:49:11 +00:00
Timothy Hobbs
e708281dcd
Implement webhooks. Fixes #264
2023-12-02 20:57:21 +00:00
Christopher Broderick
e4da2797b9
Fix missing f-string operator.
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Add queue name to info log.
2023-10-26 21:31:53 +01:00
Christopher Broderick
e040bcac77
Add missing capture of exception to variable.
2023-10-25 17:15:45 +01:00
Christopher Broderick
bc7e189a5c
Remove check for info being enabled
2023-10-24 14:24:10 +01:00
Christopher Broderick
2c9e251113
Fix order of imports
2023-10-24 14:20:09 +01:00
Christopher Broderick
a7863b5f27
Fix formatting
2023-10-24 14:08:40 +01:00
Christopher Broderick
8849943d33
Add logging to stdout when enabled to facilitate debugging issues.
2023-10-24 13:50:23 +01:00
Timothy Hobbs
405efcc33b
Delete emails immediately to prevent duplicate ticket problems
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Right now if there is an exception in this loop due to a single messed up
email (perhapse an invalid email address), the loop will fail without deleting
the already processed emails. In a few hours you can end up with hundreds of
duplicate tickets. This way, the already processed emails will be deleted and
not processed again.
2023-10-14 18:48:02 +02:00
Christopher Broderick
e90739a07a
Fix formatting issues
2023-10-10 14:08:57 +01:00
Christopher Broderick
8006826ddf
Process email content first then focus on attachments.
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Use the EmailMessage class for enhanced processing.
2023-10-10 13:41:28 +01:00
Christopher Broderick
9bbe1945b0
Fix format errors
2023-07-23 06:31:29 +01:00
Christopher Broderick
2e5697c11a
Completely rework the email parsing.
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Fixes a number of hacks that have accumulated and makes it is more
easily understood and easier to enhance in the future.
2023-07-23 06:12:32 +01:00
Christopher Broderick
707cc6761b
Implement a recursive multipart parser to cater for attachments that
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have embedded attachments.
2023-07-16 14:55:18 +01:00
bruce.gibbins
c23c8e5be6
Add user defined IMAP Debug Level and improved exception message
2023-04-19 20:07:43 +10:00
bruce.gibbins
a8fbeaa140
Fix OAuth tests
2023-04-19 15:22:35 +10:00
bruce.gibbins
012cc7041a
Fix OAuth tests
2023-04-19 15:12:13 +10:00
bruce.gibbins
101326c987
Use settings instead of django_settings
2023-04-17 20:08:56 +10:00
bruce.gibbins
c29996df94
Resorted imports for pep8
2023-04-17 13:15:47 +10:00
bruce.gibbins
9192779889
Add IMAP OAUTH Mail Box Type
2023-04-15 22:11:41 +10:00
bruce.gibbins
d7ebc8e1c2
Revert "Add IMAP OAUTH Mail Box Type"
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This reverts commit d57f11f40a
2023-04-15 21:56:05 +10:00
bruce.gibbins
d57f11f40a
Add IMAP OAUTH Mail Box Type
2023-04-15 21:52:44 +10:00
Bruce
287024acd1
Use updated_submitter email template in send for updated ticket
2023-03-28 19:45:54 +10:00
Christopher Broderick
8cb3d43311
Use simpler conversion to string
2023-03-25 13:25:22 +00:00
Christopher Broderick
4cd66d7e0c
Fix import format fail
2023-03-25 13:21:38 +00:00
Christopher Broderick
cdbd531931
Ensure multipart attachments are saved
2023-03-25 13:06:03 +00:00
Christopher Broderick
7f8e996668
Fix missing param in call
2023-03-10 22:11:34 +00:00
Christopher Broderick
aad73a5d90
Fix format errors
2023-03-10 22:06:14 +00:00
Benbb96
b3edba3fc5
Fix #1054
2022-10-09 23:05:16 +02:00
chrisbroderick
9e3a3abcf1
Fix import sorting
2022-09-08 23:40:49 +01:00
chrisbroderick
8d7ba415fa
Fix formatting per flake8
2022-09-08 22:11:24 +01:00
chrisbroderick
eca2255f56
Test for filename using diaretics
2022-09-08 10:05:09 +01:00
chrisbroderick
572ffd5acf
Handle ignored emails explicitly using exceptions.
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Support the flag on IgnoreEmail model to control deleting the email if
ignored.
2022-09-06 19:40:35 +01:00
chrisbroderick
23c3b72a43
Refactor object_from_message to make it more testable and fix some bugs.
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Extract the from email using the email library instead of pre-decoding
which exposes the comma separator causing the email address to be
extracted incorrectly if the real name contains a comma.
Raise an exception when a message to be ignored is detected to process
ignored messages explicitly.
2022-09-04 22:01:32 +01:00
Martin Whitehouse
46f8e9d21f
Clear error
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Use.objects.get causes undefined variable when using get_user_model
2022-07-25 03:52:58 +02:00
Martin Whitehouse
1468982043
Remove unused variables, extract correct index
2022-07-25 03:50:49 +02:00
Martin Whitehouse
57cd2f1471
Remove annoation for py3.8
2022-07-25 03:47:57 +02:00
Martin Whitehouse
8d63d65a7d
Removed encoding to 'utf-8', breaks tests.
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This needs to be looked into further.
2022-07-25 02:41:40 +02:00
Martin Whitehouse
4e2b7deefb
Reduces complexity of object_from_message
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Helper functions created to help break up the flow
2022-07-25 02:22:32 +02:00
Martin Whitehouse
a5e74d6449
Extract getting ticket_id from subject to helper function
2022-07-25 01:56:13 +02:00
Martin Whitehouse
283f052c0e
Annotate function signature
2022-07-25 01:47:00 +02:00
Martin Whitehouse
80f4152301
Simplify return statement
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Rename `ticket` to `ticket_id` for clarity
2022-07-25 01:43:43 +02:00
Martin Whitehouse
0b1de1eead
Removed unused import
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Result of previous code removal
2022-07-25 01:23:12 +02:00
Martin Whitehouse
fe28c2f540
Merge branch 'unstable' of git@github.com:martin-marty/django-helpdesk.git into 1039-complexity-reduction
2022-07-25 01:22:11 +02:00
Martin Whitehouse
1ac78955c0
Removed notifications_to_be_sent list
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The whole loop appeared to be doing nothing other than appending email
addresses to a list, which was never used.
2022-07-25 01:22:05 +02:00
