1593 Commits

Author	SHA1	Message	Date
Sam Splunks	81f9226f7c	Removed unused webhooks import	2024-04-17 10:09:15 +00:00
Sam Splunks	9a6939b564	Attach send_new_ticket_webhook to the new_ticket_done signal	2024-04-17 10:02:44 +00:00
Sam Splunks	c6cad5f702	Removed unused webhooks import	2024-04-16 08:52:22 +00:00
Sam Splunks	c0ee8e0847	Use update_ticket mechanism in email.py	2024-04-16 08:49:11 +00:00
Sam Splunks	79b7ce9650	notify_followup_webhooks used in email, so moving signal triggering code	2024-04-16 08:42:03 +00:00
Sam Splunks	0e96909f43	Removed unused TichetChange import	2024-04-16 08:36:29 +00:00
Sam Splunks	08ed2a5035	Adding receiver import	2024-04-16 08:34:03 +00:00
Sam Splunks	ebb9a4d50d	Make update_ticket_done signal trigger notify_followup_webhooks	2024-04-16 08:23:06 +00:00
Sam Splunks	2499f81d4d	Add a signal when the ticket upate is done (every related instance created and updated)	2024-04-16 08:04:01 +00:00
Sam Splunks	8fffae343c	Update TicketChange creation code	2024-04-16 07:58:33 +00:00
Sam Splunks	a775622521	Create ticket change through instance relationship ... Co-authored-by: Benbb96 <Benbb96@users.noreply.github.com>	2024-04-12 10:44:56 +02:00
Sam Splunks	5b39c9aeeb	Update forloop for queues with explicit variable names in ticket template ... Co-authored-by: Benbb96 <Benbb96@users.noreply.github.com>	2024-04-12 10:39:58 +02:00
Sam Splunks	62ef86a047	Settings assertion values in hours	2024-04-09 13:45:41 +00:00
Sam Splunks	aa5e2d0c67	Fixed test comment	2024-04-09 13:33:20 +00:00
Sam Splunks	d1af580483	Remove queues exclusion at the end of test	2024-04-09 13:32:11 +00:00
Sam Splunks	6e845f6351	Adding test for multiple exclusion queues through follow-ups	2024-04-09 13:27:42 +00:00
Sam Splunks	f4ab7a5226	Refactored time_spent calculation queue exclusions to reflect queue changes over time	2024-04-09 13:25:35 +00:00
Sam Splunks	e372f4447b	Adding test_update_ticket_queue test	2024-04-09 12:18:43 +00:00
Sam Splunks	e526c21aef	Update ticket queue foreign key id	2024-04-09 12:05:32 +00:00
Sam Splunks	33b3216d38	Merge branch 'django-helpdesk:main' into followup_queue_change	2024-04-09 12:01:12 +02:00
Sam Splunks	bb4e05ba39	Removed unused Queue model import	2024-04-08 12:43:11 +00:00
Sam Splunks	42be32b17b	Allow to track queue change in follow-ups	2024-04-08 12:33:23 +00:00
Sam Splunks	e439acd626	Removed helpdesk_settings USE_TZ	2024-04-08 08:41:27 +00:00
Sam Splunks	27bafa847c	Removed old comment	2024-04-08 08:39:27 +00:00
Sam Splunks	09f504fa3e	Removing unnecessary followup saves	2024-04-08 08:37:00 +00:00
Sam Splunks	210b7b13f8	Removing unused test Client	2024-04-08 08:31:58 +00:00
Sam Splunks	b99514f585	Removed useless USE_TZ	2024-03-27 16:27:32 +00:00
Sam Splunks	f5bff3af4e	Clearing some settings at the end of test	2024-03-27 16:22:14 +00:00
Sam Splunks	57ad29f46b	Removed useless setting	2024-03-27 16:20:22 +00:00
Sam Splunks	c16d189104	Testing queues exclusion	2024-03-27 16:19:33 +00:00
Sam Splunks	5e0df47a4f	Adding status exclusion test	2024-03-27 16:15:15 +00:00
Sam Splunks	e3a745f81a	Testing holidays	2024-03-27 16:04:30 +00:00
Sam Splunks	acecc41ec8	Using MIDNIGHT constant instead of number	2024-03-27 15:59:25 +00:00
Sam Splunks	1d8fc2ad42	Opening hours tests and bug fix	2024-03-27 15:56:55 +00:00
Sam Splunks	3be5bbed44	Removed begining of next test	2024-03-27 14:32:56 +00:00
Sam Splunks	f0fb8039ef	Adding USE_TZ = True to comply with 32bits tests	2024-03-27 14:30:56 +00:00
Sam Splunks	d6b37f1c11	Updating time_spent test with multiple follow-ups at multiple time intervals	2024-03-27 14:20:34 +00:00
Sam Splunks	f4bde19511	Fixing a bug to differentiate between 23:59:59 and 24:00:00 end times	2024-03-27 14:19:15 +00:00
Sam Splunks	cf81e0d452	Update simple follow-up time spent calculation	2024-03-26 11:54:23 +00:00
Timothy Hobbs	128a465d44	Enabling filtering of tickets by status in API	2024-03-02 00:28:00 +01:00
Sam Splunks	0be6282bfe	Basic auto time_spent calculation test	2024-02-27 14:49:18 +00:00
Timothy Hobbs	9a353bf4a5	You can now turn off file attachment filtering, fixes #1162	2024-02-26 19:34:35 +01:00
Timothy Hobbs	b1b83cd593	Add some convenient functions for protecting views in custom installations	2024-02-18 16:01:44 +01:00
Sam Splunks	7a7a39d567	Extracting previous ticket status from latest follow-up with new_status set	2024-02-15 16:16:24 +00:00
Sam Splunks	5482d7b6df	Adding year to HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_HOLIDAYS dates	2024-02-15 15:42:29 +00:00
Sam Splunks	ae7c8c7aea	Raise ImproperlyConfigured if HELPDESK_FOLLOWUP_TIME_SPENT_OPENING_HOURS is out of (0, 23.9999) boundary values	2024-02-15 15:24:55 +00:00
Sam Splunks	02e333cf52	Precise selection of previous status	2024-02-15 09:55:57 +00:00
Sam Splunks	ae89d182a9	Removed duplicate format_time_spent function definition	2024-02-15 09:30:02 +00:00
Sam Splunks	cec1035c2d	Return precisely 86400 seconds for a full day	2024-02-15 09:18:36 +00:00
Sam Splunks	99b49e3f39	Refactoring earliest and latest follow-up time selection logic, also allows for time_spent recalculation if unset	2024-02-15 09:08:25 +00:00
Sam Splunks	b1759520d8	Merge exclusion conditions for time_spent calculation	2024-02-14 14:52:23 +00:00
Sam Splunks	b3cbfdbe09	Added HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_QUEUES setting	2024-02-14 13:36:46 +00:00
Sam Splunks	7e65e3d367	Renamed setting to HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_STATUSES	2024-02-14 13:23:15 +00:00
Sam Splunks	90666a47ba	Adding HELPDESK_FOLLOWUP_TIME_CALCULATION_EXCLUDE_STATUSES setting	2024-02-14 13:21:19 +00:00
Sam Splunks	220f6d56a8	Adding HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_HOLIDAYS setting	2024-02-14 13:03:58 +00:00
Sam Splunks	eb9d947dd6	Update comments	2024-02-14 12:33:20 +00:00
Sam Splunks	a671a9e8dc	Fixed undefined timedelta error	2024-02-14 10:23:31 +00:00
Sam Splunks	c3f6a1caa2	Adding second precision for float conversion	2024-02-14 10:21:34 +00:00
Sam Splunks	05dfde59cb	Include opening hours for follow-up time_spent calculation	2024-02-14 10:16:20 +00:00
Sam Splunks	ed6aa132f3	timedelta seconds property is limited to 86400	2024-02-13 10:31:06 +00:00
Sam Splunks	ab8bd7637d	Adding comment header according to documentation header	2024-02-13 09:30:21 +00:00
Sam Splunks	cd77ac7a9d	Update FollowUp time calculation method	2024-02-13 09:27:12 +00:00
Sam Splunks	f7e3a2b8aa	Automatic absolute time_spent calculation for ticket FollowUp	2024-02-13 08:59:48 +00:00
Sam Splunks	40ef247844	Handle "no label" for status id case (shouldn't happen)	2024-02-05 11:39:45 +01:00
Sam Splunks	c7a9a1ab54	Removed ticket new status logic from templates	2024-02-05 11:34:56 +01:00
Sam Splunks	8b53ef9505	Passing ticket status flow logic to Ticket model	2024-02-05 10:58:42 +01:00
Sam Splunks	6498126b87	Forgot {% endif %} line while pasting code	2024-02-02 16:20:08 +01:00
Sam Splunks	302769e59c	Merge branch 'main' into main	2024-02-02 16:08:33 +01:00
Sam Splunks	827c0b7ed3	Update public ticket view with new settings statuses logic	2024-02-02 15:40:08 +01:00
Sam Splunks	71047e1fac	Allow new settings statuses in "Respond to this ticket" status changes	2024-02-02 15:32:12 +01:00
Sam Splunks	2ff266a612	Fixed pairing parenthesis	2024-02-01 16:28:26 +01:00
Sam Splunks	3e6e39fc39	Fixing missing capitalized Q_OPEN_STATUSES variable	2024-02-01 15:43:56 +01:00
Sam Splunks	ab2c2f79a4	Allow Tickets status choices customization	2024-02-01 15:38:02 +01:00
Ste-KNY	aaafe397c1	Implement Custom delete_queryset Method in QueueAdmin to Resolve Django 1062 Error	2024-01-31 14:13:25 +01:00
Sam Splunks	1bf92a82c4	Removed unused gettext import	2024-01-24 10:59:51 +01:00
Sam Splunks	3e791d98fa	Explicit property naming	2024-01-22 14:39:53 +00:00
Sam Splunks	3537ec7447	Customization of Ticket PRIORITY_CHOICES in project settings	2024-01-22 14:30:44 +00:00
Timothy Hobbs	c9f742227e	Include custom fields in user tickets api endpoint	2024-01-16 22:19:32 +00:00
Timothy Hobbs	b0977a44d0	Remove debug output code from tests	2024-01-04 00:16:47 +00:00
Timothy Hobbs	7aa7f0eca2	Fix custom field sending in new ticket webhook	2023-12-27 19:39:12 +00:00
Timothy Hobbs	7a4210df50	my_tickets.html: Trans tags	2023-12-04 23:42:49 +00:00
Timothy Hobbs	9b17dc3cbd	More formatting fixes on ticket view page	2023-12-04 23:38:28 +00:00
Timothy Hobbs	4432802562	Fix css for showing ticket followups	2023-12-04 23:38:28 +00:00
Timothy Hobbs	83994d07d7	Fix updating tickets when opened from my-tickets view	2023-12-04 23:38:28 +00:00
Timothy Hobbs	27f295098c	Improve webhook env var handling & docs	2023-12-04 23:37:31 +00:00
Christopher Broderick	c959c24b96	Merge branch 'main' into webhooks-2	2023-12-04 08:42:58 +00:00
Christopher Broderick	9db89e6714	Merge pull request #1145 from timthelion/webhooks-1 ... API: Actually send out emails when creating followups via the API	2023-12-04 07:57:36 +00:00
Timothy Hobbs	04bbb27b24	Fix mistake in if chaining	2023-12-03 00:34:29 +00:00
Timothy Hobbs	e708281dcd	Implement webhooks. Fixes #264	2023-12-02 20:57:21 +00:00
Timothy Hobbs	9526ca9820	Do the full update ticket flow when followups are posted from the API	2023-11-30 11:40:11 +01:00
Timothy Hobbs	2360c2ed53	Add My Tickets view to staff menu as well	2023-11-27 11:18:31 +01:00
Timothy Hobbs	e00e19625a	Remove Due Date and Submitter columns from My Tickets view as these are not necessary	2023-11-27 11:14:10 +01:00
Timothy Hobbs	ffb7522e79	Use update_ticket method when placing ticket on hold	2023-11-26 16:40:52 +00:00
Timothy Hobbs	8f71bdac7a	Add tests for user_tickets api endpoint	2023-11-26 12:58:53 +00:00
Timothy Hobbs	5d190c30ab	re-protect public views	2023-11-23 22:52:45 +01:00
Timothy Hobbs	162a368b9d	Remove all mention of obsolute API deactivation switch. The helpdesk frontend ... now requires the API	2023-11-23 22:23:13 +01:00
Timothy Hobbs	3d4d58b5fd	Fixes #994	2023-11-23 21:58:02 +01:00
Timothy Hobbs	b92c83de39	Implement My Tickets view in public helpdesk ... Note: This is a breaking change as it forces pagination on the API endoints. This should have been done from the start as the API without pagination is useless when there are large numbers of tickets.	2023-11-23 21:50:44 +01:00
Timothy Hobbs	cec90aafdd	Show username in nav header	2023-11-23 20:59:58 +01:00
Timothy Hobbs	4481795c7f	search_for_ticket → class based view	2023-11-23 20:52:27 +01:00