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87 Commits

Author SHA1 Message Date
Ivan Giuliani
23a7f399d1 Save resolution when closing the ticket 2012-01-12 18:21:25 +01:00
Ross Poulton
533fdc8c2a Merge branch 'kotowicz-master', manually merging conflicts in these files: 
helpdesk/lib.py
	helpdesk/templates/helpdesk/ticket_desc_table.html
	helpdesk/views/staff.py
 2012-01-11 09:18:05 +00:00
Andreas Kotowicz
b79bb6ac10 fix /reports/usermonth/ & /reports/queuemonth/ errors 
- indexing was wrong
- wrong first month label was used.
 2011-12-08 16:49:17 +01:00
Andreas Kotowicz
1e6fa7a92d add option to 'hide empty queues' in dashboard overview. 
code to show empty queue is from b7df9b9495
 2011-12-02 12:54:06 +01:00
Andreas Kotowicz
505a171b61 working on dashboard: 
- clarify what the individual dashboard ticket lists mean.
- add 'tickets submitted by you' list.
- add possiblity for custom welcome message (HELPDESK_CUSTOM_WELCOME).
 2011-11-29 14:08:08 +01:00
Andreas Kotowicz
b73d7df064 add option 'HELPDESK_CREATE_TICKET_HIDE_ASSIGNED_TO' to hide the 'case owner' on create_view if necessary. 2011-11-28 15:17:54 +01:00
Andreas Kotowicz
c79ba8de01 uncomment previously commented code which takes care of unassiging a ticket. 2011-11-28 14:49:37 +01:00
Andreas Kotowicz
eaf78115d2 send user back to the same page before changing the display language. 2011-11-27 09:43:51 +01:00
Andreas Kotowicz
5a92dafbdc new option: 'HELPDESK_FOOTER_SHOW_CHANGE_LANGUAGE_LINK' 
If activated, a 'change language' link will be shown in the footer.
You need to add this line to your 'urlpatterns' variable in your
urls.py file:

(r'^i18n/', include('django.conf.urls.i18n'))
 2011-11-27 09:26:56 +01:00
Andreas Kotowicz
1c3a7a8a7b add option 'HELPDESK_SHOW_CHANGE_PASSWORD' so that local users find a link to change their password. 
(needs django-registration https://bitbucket.org/ubernostrum/django-registration/).
 2011-11-24 13:30:45 +01:00
Andreas Kotowicz
4b0b628724 hide "log in" button on '/helpdesk/login/' page. 
modify "log in" redirect if possbible, so that user lands on same ticket (instead of dashboard) after login.
 2011-11-23 19:56:36 +01:00
Andreas Kotowicz
cb34b1933a make django-helpdesk more customizable + bug fixes: 
- look at settings.py for all new options regarding customization.
- settings can be accessed inside the templates via the new
  templatetag 'load_helpdesk_settings'

- allow editing of personal followups, but only if followup does not
  contain any ticketchanges - otherwise this information is lost after
  the editing.
- add 'delete' link to attachments
- link to list of closed tickets in queue overview
- add 'closed & resolved' section to dashboard
- hide 'pre-set reply' box if no pre-set replies are found.
- use 'SelectDateWidget' for custom DateField

- fix how we update followups so that attachments don't get deleted
- fix bug where resolution emails contained the solution 'None'
- fix stats crashing bug
- fix locale bug
 2011-11-19 09:34:07 +01:00
Alex Garel
ab84017dd5 more fixes on templated mail and safe context 2011-11-09 16:37:37 +01:00
Alex Garel
08efeb1fc9 fixing month index error in reports 
month has to span from 0 to 11 not 1 to 12
 2011-11-08 17:57:26 +01:00
maccesch
85bf169025 fixed the "take" link when viewing a ticket to create a proper follow up 2011-09-05 20:40:53 +02:00
maccesch
dcec449939 small fixes and translation 2011-09-01 13:01:03 +02:00
Joshua Jonah
e73f45e4f6 Added ability to turn of KB (my business doesn't need it) 2011-06-09 11:24:33 -04:00
Ross Poulton
cc4ea9a4f8 Add filtering by Date range. Allow users to filter stats screens by saved queries (closes GH-58) 2011-05-13 08:02:59 +10:00
Ross Poulton
afea90b2d2 Bugfix - typo in views/staff.py 2011-05-12 09:01:35 +10:00
Ross Poulton
ac95f9d893 Overhaul reporting: remove custom SQL commands for compatibility reasons. Code is MUCh simpler now. Also allows user to specify a saved search query via GET paramater - need to add links to this, as it lets them filter charts - very useful\! 2011-05-11 20:07:46 +10:00
Ross Poulton
8b6fbd8965 Add ticket dependency so you can't resolve a ticket until it's dependents are resolved. Addresses GH-43 2011-05-10 19:27:11 +10:00
Ross Poulton
c3a4c4c8ba Add capability for users to delete their saved queries. 2011-05-06 16:55:52 +10:00
Ross Poulton
9175203fb1 Migrate charts to jqPlot. Needs a bit of clean-up, especially separating out date & non-date reports. 2011-05-02 22:32:51 +00:00
Ross Poulton
c9e68a05a7 When a logged-in user hits the public ticket view, redirect them to the staff view. 2011-05-02 22:31:30 +00:00
Ross Poulton
592ec09916 If a ticket hasn't been resolved, ensure that public users can still resolve it. Fixes GH-51, thanks to kotowicz. 2011-04-28 20:23:16 +10:00
Ross Poulton
5278634a76 Fixes GH-54: Stats crash without open tickets. This should have already been caught, so this patch fixes it and adds another sanity check at report runtime. 2011-04-19 21:36:20 +00:00
Andreas Kotowicz
e691708e73 temporary fix for bug https://github.com/rossp/django-helpdesk/issues/#issue/22 2011-02-08 22:19:17 +01:00
Bruno Clermont
37de73b2a2 Rename categories to kb_categories 2011-02-06 17:51:25 -05:00
Bruno Clermont
000f53ad4c Merge remote branch 'upstream/master' 2011-02-06 17:49:36 -05:00
Andreas Kotowicz
594be07b26 check if queue id is given for new ticket. this is useful if 
you want to provide a link for the appropriate queue.
 2011-02-06 19:17:55 +01:00
Bruno Clermont
7e84935853 Fix issue when user does not have yet settings 2011-02-03 19:40:15 -05:00
Andreas Kotowicz
a780f51466 sort list of users by username - makes it easier to find the person you 
are looking for.
 2011-02-03 12:21:01 +01:00
Andreas Kotowicz
af3b1f1c75 templatetag for saved queries: 
I'm using user_saved_queries_ in base.html so that we can distinguish it
 from 'user_saved_queries' in 'views.staff.ticket_list'
 2011-02-03 11:19:46 +01:00
Andreas Kotowicz
0694fe1e2c first take on bug https://github.com/rossp/django-helpdesk/issues#issue/19: 
add div to hold list of queries
 show 'load saved query' in header if 'user_saved_queries' is present
 modified 'dashboard' and 'view_ticket' so that they return 'user_saved_queries'
 2011-02-02 13:50:03 +01:00
Ross Poulton
97886abc76 Add ability for FollowUp records to be edited by staff. Closes Google Code issue #131; Github issue #5. Thanks to Google user 'alecs.box' for the patch. 2011-01-29 06:02:03 +00:00
Ross Poulton
7654de9d28 Change references to Jutda Helpdesk to django-helpdesk as that should 
be the real name for this project IMHO.
 2011-01-25 23:08:41 +00:00
Ross Poulton
53327eb66a Moved all project files under a "helpdesk" directory. Should make it easier to use setup.py / pypi / whatever in the future. 2011-01-25 23:02:00 +00:00