Timothy Hobbs
405efcc33b
Delete emails immediately to prevent duplicate ticket problems
...
Right now if there is an exception in this loop due to a single messed up
email (perhapse an invalid email address), the loop will fail without deleting
the already processed emails. In a few hours you can end up with hundreds of
duplicate tickets. This way, the already processed emails will be deleted and
not processed again.
2023-10-14 18:48:02 +02:00
Christopher Broderick
27bb8f3fc5
Merge branch 'main' into Fix_File_Permission_777
2023-10-13 10:38:30 +01:00
Christopher Broderick
41b4263f1f
Merge branch 'main' into HELPDESK_USE_HTTPS_IN_EMAIL_LINK-default-value
2023-10-13 10:12:28 +01:00
fazledyn-or
11327e7469
Added the default permission in settings.py
2023-10-11 11:50:56 +06:00
Christopher Broderick
e90739a07a
Fix formatting issues
2023-10-10 14:08:57 +01:00
Christopher Broderick
104a849d9f
Fix flake8 issues
2023-10-10 14:08:47 +01:00
Christopher Broderick
276af1c03c
Fix inline with multipart message attachment test
2023-10-10 13:47:18 +01:00
Christopher Broderick
7e7a38cc3c
Fix to avoid using "hidden" variable as kwarg.
2023-10-10 13:42:40 +01:00
Christopher Broderick
8006826ddf
Process email content first then focus on attachments.
...
Use the EmailMessage class for enhanced processing.
2023-10-10 13:41:28 +01:00
fazledyn-or
90bcac954f
Fixed file permission(s) in models.py/attachment_path
2023-10-06 17:33:18 +06:00
Benbb96
8a6525e47c
Use SECURE_SSL_REDIRECT as a default value for HELPDESK_USE_HTTPS_IN_EMAIL_LINK setting
2023-09-03 01:07:43 +02:00
Christopher Broderick
49813051bc
Change method name to match refactored email.py
2023-07-23 06:44:05 +01:00
Christopher Broderick
0b9bfbcddd
Enhance tests for multiple parts in emails.
2023-07-23 06:43:08 +01:00
Christopher Broderick
9bbe1945b0
Fix format errors
2023-07-23 06:31:29 +01:00
Christopher Broderick
f7381d5b62
Fix some bugs and enhance some methods to support unit tests.
2023-07-23 06:13:24 +01:00
Christopher Broderick
2e5697c11a
Completely rework the email parsing.
...
Fixes a number of hacks that have accumulated and makes it is more
easily understood and easier to enhance in the future.
2023-07-23 06:12:32 +01:00
Christopher Broderick
fad11d53bb
Make query test less flaky
2023-07-18 01:35:13 +01:00
Christopher Broderick
07f6d5f6c8
Make test less dependent on template changes
2023-07-18 01:01:10 +01:00
Christopher Broderick
7b72a2cad2
Allow identifying what exactly is not asserted.
2023-07-17 23:33:56 +01:00
Christopher Broderick
707cc6761b
Implement a recursive multipart parser to cater for attachments that
...
have embedded attachments.
2023-07-16 14:55:18 +01:00
Benbb96
482772d3c6
Update French translations
2023-05-01 23:46:20 +02:00
Benbb96
770cdc77b8
Add more tests
2023-05-01 22:54:41 +02:00
Benbb96
3bb1c88210
Fix isort
2023-05-01 00:25:33 +02:00
Benbb96
2768c98fb9
Starting to implement some tests
2023-05-01 00:20:09 +02:00
Benbb96
3b55f37fb5
Fix isort issues
2023-04-30 04:13:50 +02:00
Benbb96
3235333873
Drag & drop on ticket checklist tasks edition page + Use an empty form in order to better generate new task row dynamically
2023-04-30 03:56:42 +02:00
Benbb96
ff61f85d59
Rename template_task_form_row.html
2023-04-30 03:24:12 +02:00
Benbb96
ef88a2ee8a
Better workflow for creating new ticket checklist, into a modal
2023-04-30 03:11:27 +02:00
Benbb96
11b2b36dd2
Allow updating task state when writing a ticket follow-up
2023-04-30 02:18:16 +02:00
Benbb96
308f69a03b
CRUD Checklist Template
2023-04-30 01:15:05 +02:00
Benbb96
af1ba5f205
Create a page to edit checklist name and tasks + another page for deletion
2023-04-29 00:24:06 +02:00
Benbb96
b8d06a0fb1
Show a form to create a new checklist, with the possibility to use a preset template
2023-04-23 00:36:10 +02:00
Benbb96
8be55fb7f2
Display checklists on ticket page
2023-04-22 23:56:23 +02:00
Benbb96
9e7b4ef9bf
Reformat file ticket_desc_table.html
2023-04-22 23:20:41 +02:00
Benbb96
9e9ebd45a7
Create models and admin for Checklist
2023-04-22 22:55:41 +02:00
bruce.gibbins
c23c8e5be6
Add user defined IMAP Debug Level and improved exception message
2023-04-19 20:07:43 +10:00
bruce.gibbins
a8fbeaa140
Fix OAuth tests
2023-04-19 15:22:35 +10:00
bruce.gibbins
012cc7041a
Fix OAuth tests
2023-04-19 15:12:13 +10:00
bruce.gibbins
af2683d44b
Corrected OAUTH Settings initialisation
2023-04-18 21:35:02 +10:00
bruce.gibbins
101326c987
Use settings instead of django_settings
2023-04-17 20:08:56 +10:00
bruce.gibbins
c29996df94
Resorted imports for pep8
2023-04-17 13:15:47 +10:00
bruce.gibbins
9192779889
Add IMAP OAUTH Mail Box Type
2023-04-15 22:11:41 +10:00
bruce.gibbins
d7ebc8e1c2
Revert "Add IMAP OAUTH Mail Box Type"
...
This reverts commit d57f11f40a
2023-04-15 21:56:05 +10:00
bruce.gibbins
d57f11f40a
Add IMAP OAUTH Mail Box Type
2023-04-15 21:52:44 +10:00
Christopher Broderick
b78f9d9034
Merge branch 'pypi_release' of https://uhurusurfa@github.com/django-helpdesk/django-helpdesk.git into pypi_release
2023-04-03 10:53:01 +01:00
Christopher Broderick
1b3d97e183
Fix incorrectly removed time import
2023-04-03 10:49:01 +01:00
Christopher Broderick
beb794b8db
Merge branch 'main' into pypi_release
2023-03-29 00:42:48 +01:00
Bruce
287024acd1
Use updated_submitter email template in send for updated ticket
2023-03-28 19:45:54 +10:00
Christopher Broderick
1bc1764c3f
Merge branch 'main' into pypi_release
2023-03-27 18:17:40 +01:00
Bruce
6f72db6760
Force URTF-8 Encoding on File Open
2023-03-27 21:36:24 +10:00
Christopher Broderick
b716e046b2
Merge branch 'main' into pypi_release
2023-03-26 00:56:00 +00:00
Christopher Broderick
7ff870ec88
Merge branch 'main' into #1075---add-options-for-date-and-datetime-input-in-ticket-view
2023-03-26 00:46:07 +00:00
Christopher Broderick
2c8c187e36
Remove six package and dependent code
2023-03-26 00:20:47 +00:00
Christopher Broderick
6c968626b6
Fix format failure
2023-03-25 13:28:13 +00:00
Christopher Broderick
8cb3d43311
Use simpler conversion to string
2023-03-25 13:25:22 +00:00
Christopher Broderick
4cd66d7e0c
Fix import format fail
2023-03-25 13:21:38 +00:00
Christopher Broderick
9e71fc8467
Remove redundant import
2023-03-25 13:21:27 +00:00
Christopher Broderick
85aeb8e79e
Allow specifiying the content for a multipart
2023-03-25 13:06:40 +00:00
Christopher Broderick
cdbd531931
Ensure multipart attachments are saved
2023-03-25 13:06:03 +00:00
Christopher Broderick
ae2f24b299
Add test to verify that attachments as multipart are stored.
2023-03-25 13:04:38 +00:00
finnertysea
21ccc83d69
#1075 - make view agnostic to format of incoming due date
2023-03-17 13:12:03 -07:00
Christopher Broderick
930fc71d8b
Merge branch 'main' into fix-warnings
2023-03-10 23:52:46 +00:00
Christopher Broderick
d147f8b1a0
Merge branch 'main' into main
2023-03-10 23:48:29 +00:00
Christopher Broderick
77350c26f3
Merge branch 'main' into #1069_urls_username_regex
2023-03-10 23:43:11 +00:00
Christopher Broderick
dc6db21368
Merge branch 'main' into stable
2023-03-10 23:39:40 +00:00
Christopher Broderick
7f8e996668
Fix missing param in call
2023-03-10 22:11:34 +00:00
Christopher Broderick
aad73a5d90
Fix format errors
2023-03-10 22:06:14 +00:00
finnertysea
66a83a0716
#1069 - make regex matching username more permissive for rss_user to match rss_user_queue
2023-01-27 12:33:33 -08:00
finnertysea
5279180221
Bug fix #1066 - modified import order to placate isort
2023-01-24 13:36:18 -05:00
finnertysea
71ff0aa6d5
Bug fix - detected due date change when no change was made
2023-01-20 10:53:35 -05:00
Rafael Reuber
2cca51085f
Removes unused function query_to_dict
2023-01-05 22:30:57 +00:00
Benbb96
64788938b4
Catch exception on an attachment individually in order to allow valid extension to be processed.
2022-10-10 21:57:56 +02:00
Benbb96
b3edba3fc5
Fix #1054
2022-10-09 23:05:16 +02:00
chrisbroderick
9e3a3abcf1
Fix import sorting
2022-09-08 23:40:49 +01:00
chrisbroderick
8d7ba415fa
Fix formatting per flake8
2022-09-08 22:11:24 +01:00
chrisbroderick
eca2255f56
Test for filename using diaretics
2022-09-08 10:05:09 +01:00
chrisbroderick
357241e269
Refactor to make the methods more generic and able to be used to build
...
any kind of email
2022-09-07 08:48:32 +01:00
chrisbroderick
572ffd5acf
Handle ignored emails explicitly using exceptions.
...
Support the flag on IgnoreEmail model to control deleting the email if
ignored.
2022-09-06 19:40:35 +01:00
chrisbroderick
23c3b72a43
Refactor object_from_message to make it more testable and fix some bugs.
...
Extract the from email using the email library instead of pre-decoding
which exposes the comma separator causing the email address to be
extracted incorrectly if the real name contains a comma.
Raise an exception when a message to be ignored is detected to process
ignored messages explicitly.
2022-09-04 22:01:32 +01:00
chrisbroderick
e1085cb370
Custom exception to handle ignored messages explicitly.
2022-09-04 21:53:08 +01:00
chrisbroderick
4e001c7f15
test utility methods to simplify more complex tests
2022-09-02 22:11:19 +01:00
Benbb96
238dd8d3d5
Fix import order
2022-08-15 20:21:19 +02:00
Benbb96
bc3d89b555
Fix PyCharm warnings in staff.py
2022-08-15 20:15:02 +02:00
Alex
3a13bbfeef
Fix. Add test markdown and rewrite for last markdown is working
2022-08-08 20:20:00 +07:00
Alex
cf5be66fae
Fix. Fix problem wich version package in requirements and add test markdown and rewrite for new markdown
2022-08-06 18:34:16 +07:00
Alex
a28569a984
Fix. Fix problem wich version package in requirements and add test markdown
2022-07-27 19:58:39 +07:00
Martin Whitehouse
72392a3f50
Add update_summary_tables helper function
...
Reduces complexity of 'run_report' and handles updating summary table in
own function
2022-07-25 04:44:46 +02:00
Martin Whitehouse
205c69b539
Add get_report_table_and_totals helper function
...
Extracts a large portion of run_report handling
2022-07-25 04:41:01 +02:00
Martin Whitehouse
b1bf2cab46
Add get_report_queryset_or_redirect helper
...
Gets required objects or redirects
2022-07-25 04:35:49 +02:00
Martin Whitehouse
50bd72ac7a
Move import to top
2022-07-25 04:31:17 +02:00
Martin Whitehouse
d858c40416
Add check_redirect_on_user_query helper function
...
Extract the checking for a redirect to reduce complexity
2022-07-25 04:29:43 +02:00
Martin Whitehouse
f89f5b91da
Reinstate changes, fixed missing update
2022-07-25 04:23:03 +02:00
Martin Whitehouse
40a243c23b
Revert changes, updating objects missed somewhere
2022-07-25 04:15:53 +02:00
Martin Whitehouse
a248181857
Add redirect_from_chosen_ticket helper function
...
Moves the whole handling to own block, reducing complexity greatly.
2022-07-25 04:08:16 +02:00
Martin Whitehouse
eb11c4fe0e
Rename ticket_attriubtes to upper, module level constant.
2022-07-25 04:03:12 +02:00
Martin Whitehouse
a783156b61
Add merge_ticket_values helper
...
Extract a large portion of code from `merge_tickets`
2022-07-25 04:01:27 +02:00
Martin Whitehouse
bed7f0e493
Add default value property to TicketCustomField
...
Property of the model, so add it there to keep consistency
2022-07-25 04:00:57 +02:00
Martin Whitehouse
46f8e9d21f
Clear error
...
Use.objects.get causes undefined variable when using get_user_model
2022-07-25 03:52:58 +02:00
Martin Whitehouse
1468982043
Remove unused variables, extract correct index
2022-07-25 03:50:49 +02:00
Martin Whitehouse
b326103d82
Fix spacing
2022-07-25 03:48:06 +02:00
