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191 Commits

Author SHA1 Message Date
Georg Lehner
a2f944b475 Enable attachments by default 
In order to not break existing django-helpdesk installations
upon upgrade.
 2024-06-07 17:58:41 +02:00
Georg Lehner
d3553d9335 Add warning about new default to HELPDESK_ENABLE_ATTACHEMENTS 2024-06-06 16:55:53 +02:00
Georg Lehner
2d5c350f00 Add documentation for the HELPDESK_ENABLE_ATTACHMENTS setting 2024-06-06 16:42:13 +02:00
Benbb96
7643e18acc
Explain login/logout redirect settings in documentation 2024-05-08 16:01:26 +02:00
Christopher Broderick
a6bb99f1e8
Merge branch 'main' into view_protectors 2024-04-29 21:25:36 +01:00
Timothy Hobbs
8f9d385e10
Merge branch 'main' into view_protectors 2024-04-23 21:29:38 +02:00
Timothy Hobbs
ebbbcdb2aa Deprecate VALID_EXTENSIONS properly 2024-04-22 18:38:59 +02:00
Sam Splunks
750b216d66
Update docs/webhooks.rst with django signals link 
Co-authored-by: Benbb96 <Benbb96@users.noreply.github.com>
 2024-04-17 14:34:47 +02:00
Sam Splunks
361ba84295
Updated signals code 2024-04-17 14:31:57 +02:00
Sam Splunks
16bb4d46f1
Update webhooks documentation 2024-04-17 14:24:15 +02:00
Sam Splunks
2f26180451 Update webhooks documentation with signals info 2024-04-17 12:20:27 +00:00
Benbb96
ed1fd8c1f1
docs: 📝 hamronize all docs files (fix indent, code blocks, links, and some wording) 2024-03-12 12:50:16 +01:00
Timothy Hobbs
50b5069399 Add documentation for new redirect gates for views 2024-02-26 20:31:37 +01:00
Timothy Hobbs
9a353bf4a5 You can now turn off file attachment filtering, fixes #1162 2024-02-26 19:34:35 +01:00
Sam Splunks
6724e29e28
Fixed holidays exclusion format in documentation 2024-02-21 15:36:21 +01:00
Sam Splunks
5482d7b6df Adding year to HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_HOLIDAYS dates 2024-02-15 15:42:29 +00:00
Sam Splunks
b3cbfdbe09 Added HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_QUEUES setting 2024-02-14 13:36:46 +00:00
Sam Splunks
7e65e3d367 Renamed setting to HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_STATUSES 2024-02-14 13:23:15 +00:00
Sam Splunks
90666a47ba Adding HELPDESK_FOLLOWUP_TIME_CALCULATION_EXCLUDE_STATUSES setting 2024-02-14 13:21:19 +00:00
Sam Splunks
220f6d56a8 Adding HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_HOLIDAYS setting 2024-02-14 13:03:58 +00:00
Sam Splunks
05dfde59cb Include opening hours for follow-up time_spent calculation 2024-02-14 10:16:20 +00:00
Sam Splunks
13e42f1956 Document HELPDESK_FOLLOWUP_TIME_SPENT_AUTO setting 2024-02-13 09:06:58 +00:00
Sam Splunks
bfb58a1ccf
Documenting HELPDESK_TICKET_STATUS_CHOICES_FLOW setting 2024-02-05 11:54:25 +01:00
Sam Splunks
ec49ac07bb
Update settings.rst with explicit settings for STATUS_CHOICES 2024-02-02 12:11:17 +01:00
Sam Splunks
c9628e3234
Documentation text editing 2024-02-01 16:23:18 +01:00
Sam Splunks
06dab282b9
Documentation for STATUS_CHOICES customization 2024-02-01 16:16:39 +01:00
Sam Splunks
d0cb8a8165
Update docs/settings.rst with matching priority ids 
Co-authored-by: Benbb96 <Benbb96@users.noreply.github.com>
 2024-01-24 11:41:47 +01:00
Sam Splunks
229a73a8c1
Update settings.rst with example for Ticket priority choices 2024-01-24 11:14:05 +01:00
Sam Splunks
7501e7fcd7
Update settings documentation for Ticket PRIORITY_CHOICES customization 2024-01-24 10:58:41 +01:00
Timothy Hobbs
27f295098c Improve webhook env var handling & docs 2023-12-04 23:37:31 +00:00
Timothy Hobbs
e708281dcd Implement webhooks. Fixes #264 2023-12-02 20:57:21 +00:00
Timothy Hobbs
5e1fb838cb Do the full update ticket flow when followups are posted from the API 2023-12-02 18:10:41 +00:00
Timothy Hobbs
9526ca9820 Do the full update ticket flow when followups are posted from the API 2023-11-30 11:40:11 +01:00
Timothy Hobbs
162a368b9d Remove all mention of obsolute API deactivation switch. The helpdesk frontend 
now requires the API
 2023-11-23 22:23:13 +01:00
Christopher Broderick
2880f4d5db
Update docs/teams.rst 
Co-authored-by: Benbb96 <Benbb96@users.noreply.github.com>
 2023-11-16 09:02:55 +00:00
Christopher Broderick
94250cab15
Update docs/teams.rst 
Co-authored-by: Benbb96 <Benbb96@users.noreply.github.com>
 2023-11-16 09:02:44 +00:00
Christopher Broderick
03d6220d3d
Update docs/teams.rst 
Co-authored-by: Benbb96 <Benbb96@users.noreply.github.com>
 2023-11-16 09:00:49 +00:00
Christopher Broderick
245f4285a4
Update docs/install.rst 
Co-authored-by: Benbb96 <Benbb96@users.noreply.github.com>
 2023-11-16 09:00:38 +00:00
Christopher Broderick
af10f472a7
Update docs/teams.rst 
Co-authored-by: Benbb96 <Benbb96@users.noreply.github.com>
 2023-11-15 11:32:37 +00:00
Christopher Broderick
4c0c6b7fca Documentation for chnges teams enable/disable. 2023-11-15 00:41:15 +00:00
Christopher Broderick
db3a176611
Merge branch 'main' into catch_exceptions_on_precess_email_loop 2023-10-24 14:10:37 +01:00
Christopher Broderick
79150c74d2 Enhance documentation for get_email command 2023-10-24 13:48:38 +01:00
Timothy Hobbs
327782b845 Add docs for using s3 for attachments 2023-10-23 12:52:18 +02:00
Timothy Hobbs
90c9b3311e Reverse order of local_settings loading in order to allow adding new installed apps 2023-10-23 12:52:18 +02:00
Christopher Broderick
1c419b87b1 Minor updates that have no real influence on the documentation 2023-10-17 15:12:14 +01:00
Christopher Broderick
9eb71f58e6 Space above indented text block 2023-10-16 08:24:46 +01:00
Christopher Broderick
6b16ce3e90 Spacing and grammar correction 2023-10-16 08:14:26 +01:00
Christopher Broderick
a2e39d1cb4 Fix grammar 2023-10-15 15:12:54 +01:00
Christopher Broderick
bcccb39a87 Enhance documentation around teams. 
Provide a simple directive to disable teams.
 2023-10-15 15:10:12 +01:00
Timothy Hobbs
cbb5dcdef9 Document standalone install 2023-10-14 18:48:53 +02:00