1531 Commits

Author	SHA1	Message	Date
Georg Lehner	c723873d83	FIX: replace hardcoded urls with Django generated ones. ... The My Tickets view generated ticket urls with a '/view' string prefix. This is replaced by proper Django URL resolution. The public and staff ticket view used a '../../' string prefix which brakes in the public ticket view. They are both replaced with proper Django URL resolution.	2024-04-17 21:17:41 +02:00
Sam Splunks	a775622521	Create ticket change through instance relationship ... Co-authored-by: Benbb96 <Benbb96@users.noreply.github.com>	2024-04-12 10:44:56 +02:00
Sam Splunks	5b39c9aeeb	Update forloop for queues with explicit variable names in ticket template ... Co-authored-by: Benbb96 <Benbb96@users.noreply.github.com>	2024-04-12 10:39:58 +02:00
Sam Splunks	62ef86a047	Settings assertion values in hours	2024-04-09 13:45:41 +00:00
Sam Splunks	aa5e2d0c67	Fixed test comment	2024-04-09 13:33:20 +00:00
Sam Splunks	d1af580483	Remove queues exclusion at the end of test	2024-04-09 13:32:11 +00:00
Sam Splunks	6e845f6351	Adding test for multiple exclusion queues through follow-ups	2024-04-09 13:27:42 +00:00
Sam Splunks	f4ab7a5226	Refactored time_spent calculation queue exclusions to reflect queue changes over time	2024-04-09 13:25:35 +00:00
Sam Splunks	e372f4447b	Adding test_update_ticket_queue test	2024-04-09 12:18:43 +00:00
Sam Splunks	e526c21aef	Update ticket queue foreign key id	2024-04-09 12:05:32 +00:00
Sam Splunks	33b3216d38	Merge branch 'django-helpdesk:main' into followup_queue_change	2024-04-09 12:01:12 +02:00
Sam Splunks	bb4e05ba39	Removed unused Queue model import	2024-04-08 12:43:11 +00:00
Sam Splunks	42be32b17b	Allow to track queue change in follow-ups	2024-04-08 12:33:23 +00:00
Sam Splunks	e439acd626	Removed helpdesk_settings USE_TZ	2024-04-08 08:41:27 +00:00
Sam Splunks	27bafa847c	Removed old comment	2024-04-08 08:39:27 +00:00
Sam Splunks	09f504fa3e	Removing unnecessary followup saves	2024-04-08 08:37:00 +00:00
Sam Splunks	210b7b13f8	Removing unused test Client	2024-04-08 08:31:58 +00:00
Sam Splunks	b99514f585	Removed useless USE_TZ	2024-03-27 16:27:32 +00:00
Sam Splunks	f5bff3af4e	Clearing some settings at the end of test	2024-03-27 16:22:14 +00:00
Sam Splunks	57ad29f46b	Removed useless setting	2024-03-27 16:20:22 +00:00
Sam Splunks	c16d189104	Testing queues exclusion	2024-03-27 16:19:33 +00:00
Sam Splunks	5e0df47a4f	Adding status exclusion test	2024-03-27 16:15:15 +00:00
Sam Splunks	e3a745f81a	Testing holidays	2024-03-27 16:04:30 +00:00
Sam Splunks	acecc41ec8	Using MIDNIGHT constant instead of number	2024-03-27 15:59:25 +00:00
Sam Splunks	1d8fc2ad42	Opening hours tests and bug fix	2024-03-27 15:56:55 +00:00
Sam Splunks	3be5bbed44	Removed begining of next test	2024-03-27 14:32:56 +00:00
Sam Splunks	f0fb8039ef	Adding USE_TZ = True to comply with 32bits tests	2024-03-27 14:30:56 +00:00
Sam Splunks	d6b37f1c11	Updating time_spent test with multiple follow-ups at multiple time intervals	2024-03-27 14:20:34 +00:00
Sam Splunks	f4bde19511	Fixing a bug to differentiate between 23:59:59 and 24:00:00 end times	2024-03-27 14:19:15 +00:00
Sam Splunks	cf81e0d452	Update simple follow-up time spent calculation	2024-03-26 11:54:23 +00:00
Sam Splunks	0be6282bfe	Basic auto time_spent calculation test	2024-02-27 14:49:18 +00:00
Sam Splunks	7a7a39d567	Extracting previous ticket status from latest follow-up with new_status set	2024-02-15 16:16:24 +00:00
Sam Splunks	5482d7b6df	Adding year to HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_HOLIDAYS dates	2024-02-15 15:42:29 +00:00
Sam Splunks	ae7c8c7aea	Raise ImproperlyConfigured if HELPDESK_FOLLOWUP_TIME_SPENT_OPENING_HOURS is out of (0, 23.9999) boundary values	2024-02-15 15:24:55 +00:00
Sam Splunks	02e333cf52	Precise selection of previous status	2024-02-15 09:55:57 +00:00
Sam Splunks	ae89d182a9	Removed duplicate format_time_spent function definition	2024-02-15 09:30:02 +00:00
Sam Splunks	cec1035c2d	Return precisely 86400 seconds for a full day	2024-02-15 09:18:36 +00:00
Sam Splunks	99b49e3f39	Refactoring earliest and latest follow-up time selection logic, also allows for time_spent recalculation if unset	2024-02-15 09:08:25 +00:00
Sam Splunks	b1759520d8	Merge exclusion conditions for time_spent calculation	2024-02-14 14:52:23 +00:00
Sam Splunks	b3cbfdbe09	Added HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_QUEUES setting	2024-02-14 13:36:46 +00:00
Sam Splunks	7e65e3d367	Renamed setting to HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_STATUSES	2024-02-14 13:23:15 +00:00
Sam Splunks	90666a47ba	Adding HELPDESK_FOLLOWUP_TIME_CALCULATION_EXCLUDE_STATUSES setting	2024-02-14 13:21:19 +00:00
Sam Splunks	220f6d56a8	Adding HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_HOLIDAYS setting	2024-02-14 13:03:58 +00:00
Sam Splunks	eb9d947dd6	Update comments	2024-02-14 12:33:20 +00:00
Sam Splunks	a671a9e8dc	Fixed undefined timedelta error	2024-02-14 10:23:31 +00:00
Sam Splunks	c3f6a1caa2	Adding second precision for float conversion	2024-02-14 10:21:34 +00:00
Sam Splunks	05dfde59cb	Include opening hours for follow-up time_spent calculation	2024-02-14 10:16:20 +00:00
Sam Splunks	ed6aa132f3	timedelta seconds property is limited to 86400	2024-02-13 10:31:06 +00:00
Sam Splunks	ab8bd7637d	Adding comment header according to documentation header	2024-02-13 09:30:21 +00:00
Sam Splunks	cd77ac7a9d	Update FollowUp time calculation method	2024-02-13 09:27:12 +00:00