Georg Lehner
d7afcb6578
Reformat Resolves/Depends lists into tables. Allow adding/deleting of parent tickets
2024-06-06 00:28:36 +02:00
Georg Lehner
5b2441b994
Add list of 'parent' tickets to ticket description table
...
'parent' tickets are all tickets on which the current ticket depends.
The parent tickets can only be resolved if the current tickets is closed.
This patch splits the current |Dependencies|Total time spent| table row
in two rows. The table layout is now
|Status |Total time spent|
|Depends|Resolves |
Status and Total time only have one line. Status was chosen as filler
field, because I believe it should be moved out of the title to reduce
visual distraction.
Depends and Resolve will have a variable number of lines and are closely
related.
Depends was chosen instead of "Dependencies", to indicate directly what
the listed tickets do and because it is shorter.
The commit also simplifies the wording of the tooltips and harmonizes with
the other tooltips in the same table: It indicates directly what happens
when the button is clicked (or touched!).
Notes:
- The complete row could be omitted if now Depends or Resolves exists for
a ticket. This would reduce visual distraction but was not implemented
because it could lead to misled expectations.
- No button for removing/adding parent tickets was added. If considered
important this can be added any time. Currently a user has to go to
the parent ticket and delete the dependency (easy) or remember the ticket
id/title, search for the parent and add the ticket as dependency (difficult)
2024-05-17 12:34:40 +02:00
Georg Lehner
95755125fb
Add datatables error message to error pop up
2024-05-14 21:46:18 +02:00
Georg Lehner
25f338cfc5
Pop up a nice error message when an AJAX request fails.
2024-05-11 16:41:01 +02:00
Benbb96
306a01a8b4
add login again button and reformat logged_out.html
2024-05-08 16:25:49 +02:00
Benbb96
ef5a43a3e2
remove unused import
2024-05-08 16:05:22 +02:00
Benbb96
485ac1294c
remove next_page parameter and show how to set LOGOUT_REDIRECT_URL in settings
2024-05-08 15:47:14 +02:00
Benbb96
b1316214c7
replace hardcoded path ../ to reverse_lazy URL
2024-05-07 15:50:51 +02:00
Benbb96
2d561d15c8
fix design on login/logout button when not staff
2024-05-07 15:43:12 +02:00
Benbb96
6fe5f1681f
fix logout in Django 5 with POST action instead of GET
2024-05-07 14:54:05 +02:00
ilikerobots
89ab173034
update raw parameter name to match view
2024-05-03 10:38:17 +03:00
Christopher Broderick
a6bb99f1e8
Merge branch 'main' into view_protectors
2024-04-29 21:25:36 +01:00
Christopher Broderick
dba8a889a3
Merge pull request #1172 from jorge-leon/fix-public-view-and-context-help-urls
...
FIX: replace hardcoded urls with Django generated ones. Fixes #1171
2024-04-24 19:05:07 +01:00
Timothy Hobbs
8f9d385e10
Merge branch 'main' into view_protectors
2024-04-23 21:29:38 +02:00
Timothy Hobbs
ebbbcdb2aa
Deprecate VALID_EXTENSIONS properly
2024-04-22 18:38:59 +02:00
Georg Lehner
c723873d83
FIX: replace hardcoded urls with Django generated ones.
...
The My Tickets view generated ticket urls with a '/view' string prefix. This
is replaced by proper Django URL resolution.
The public and staff ticket view used a '../../' string prefix which brakes in
the public ticket view. They are both replaced with proper Django URL resolution.
2024-04-17 21:17:41 +02:00
Sam Splunks
8541acd49d
Updated comment
2024-04-17 10:21:02 +00:00
Sam Splunks
2fc95d165a
new_ticket_done signal emitted through email
2024-04-17 10:19:50 +00:00
Sam Splunks
81f9226f7c
Removed unused webhooks import
2024-04-17 10:09:15 +00:00
Sam Splunks
9a6939b564
Attach send_new_ticket_webhook to the new_ticket_done signal
2024-04-17 10:02:44 +00:00
Sam Splunks
c6cad5f702
Removed unused webhooks import
2024-04-16 08:52:22 +00:00
Sam Splunks
c0ee8e0847
Use update_ticket mechanism in email.py
2024-04-16 08:49:11 +00:00
Sam Splunks
79b7ce9650
notify_followup_webhooks used in email, so moving signal triggering code
2024-04-16 08:42:03 +00:00
Sam Splunks
0e96909f43
Removed unused TichetChange import
2024-04-16 08:36:29 +00:00
Sam Splunks
08ed2a5035
Adding receiver import
2024-04-16 08:34:03 +00:00
Sam Splunks
ebb9a4d50d
Make update_ticket_done signal trigger notify_followup_webhooks
2024-04-16 08:23:06 +00:00
Sam Splunks
2499f81d4d
Add a signal when the ticket upate is done (every related instance created and updated)
2024-04-16 08:04:01 +00:00
Sam Splunks
8fffae343c
Update TicketChange creation code
2024-04-16 07:58:33 +00:00
Sam Splunks
a775622521
Create ticket change through instance relationship
...
Co-authored-by: Benbb96 <Benbb96@users.noreply.github.com>
2024-04-12 10:44:56 +02:00
Sam Splunks
5b39c9aeeb
Update forloop for queues with explicit variable names in ticket template
...
Co-authored-by: Benbb96 <Benbb96@users.noreply.github.com>
2024-04-12 10:39:58 +02:00
Sam Splunks
62ef86a047
Settings assertion values in hours
2024-04-09 13:45:41 +00:00
Sam Splunks
aa5e2d0c67
Fixed test comment
2024-04-09 13:33:20 +00:00
Sam Splunks
d1af580483
Remove queues exclusion at the end of test
2024-04-09 13:32:11 +00:00
Sam Splunks
6e845f6351
Adding test for multiple exclusion queues through follow-ups
2024-04-09 13:27:42 +00:00
Sam Splunks
f4ab7a5226
Refactored time_spent calculation queue exclusions to reflect queue changes over time
2024-04-09 13:25:35 +00:00
Sam Splunks
e372f4447b
Adding test_update_ticket_queue test
2024-04-09 12:18:43 +00:00
Sam Splunks
e526c21aef
Update ticket queue foreign key id
2024-04-09 12:05:32 +00:00
Sam Splunks
33b3216d38
Merge branch 'django-helpdesk:main' into followup_queue_change
2024-04-09 12:01:12 +02:00
Sam Splunks
bb4e05ba39
Removed unused Queue model import
2024-04-08 12:43:11 +00:00
Sam Splunks
42be32b17b
Allow to track queue change in follow-ups
2024-04-08 12:33:23 +00:00
Sam Splunks
e439acd626
Removed helpdesk_settings USE_TZ
2024-04-08 08:41:27 +00:00
Sam Splunks
27bafa847c
Removed old comment
2024-04-08 08:39:27 +00:00
Sam Splunks
09f504fa3e
Removing unnecessary followup saves
2024-04-08 08:37:00 +00:00
Sam Splunks
210b7b13f8
Removing unused test Client
2024-04-08 08:31:58 +00:00
Sam Splunks
b99514f585
Removed useless USE_TZ
2024-03-27 16:27:32 +00:00
Sam Splunks
f5bff3af4e
Clearing some settings at the end of test
2024-03-27 16:22:14 +00:00
Sam Splunks
57ad29f46b
Removed useless setting
2024-03-27 16:20:22 +00:00
Sam Splunks
c16d189104
Testing queues exclusion
2024-03-27 16:19:33 +00:00
Sam Splunks
5e0df47a4f
Adding status exclusion test
2024-03-27 16:15:15 +00:00
Sam Splunks
e3a745f81a
Testing holidays
2024-03-27 16:04:30 +00:00
