Sam Splunks
79b7ce9650
notify_followup_webhooks used in email, so moving signal triggering code
2024-04-16 08:42:03 +00:00
Sam Splunks
0e96909f43
Removed unused TichetChange import
2024-04-16 08:36:29 +00:00
Sam Splunks
08ed2a5035
Adding receiver import
2024-04-16 08:34:03 +00:00
Sam Splunks
ebb9a4d50d
Make update_ticket_done signal trigger notify_followup_webhooks
2024-04-16 08:23:06 +00:00
Sam Splunks
2499f81d4d
Add a signal when the ticket upate is done (every related instance created and updated)
2024-04-16 08:04:01 +00:00
Sam Splunks
8fffae343c
Update TicketChange creation code
2024-04-16 07:58:33 +00:00
Sam Splunks
a775622521
Create ticket change through instance relationship
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Co-authored-by: Benbb96 <Benbb96@users.noreply.github.com>
2024-04-12 10:44:56 +02:00
Sam Splunks
5b39c9aeeb
Update forloop for queues with explicit variable names in ticket template
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Co-authored-by: Benbb96 <Benbb96@users.noreply.github.com>
2024-04-12 10:39:58 +02:00
Sam Splunks
62ef86a047
Settings assertion values in hours
2024-04-09 13:45:41 +00:00
Sam Splunks
aa5e2d0c67
Fixed test comment
2024-04-09 13:33:20 +00:00
Sam Splunks
d1af580483
Remove queues exclusion at the end of test
2024-04-09 13:32:11 +00:00
Sam Splunks
6e845f6351
Adding test for multiple exclusion queues through follow-ups
2024-04-09 13:27:42 +00:00
Sam Splunks
f4ab7a5226
Refactored time_spent calculation queue exclusions to reflect queue changes over time
2024-04-09 13:25:35 +00:00
Sam Splunks
e372f4447b
Adding test_update_ticket_queue test
2024-04-09 12:18:43 +00:00
Sam Splunks
e526c21aef
Update ticket queue foreign key id
2024-04-09 12:05:32 +00:00
Sam Splunks
33b3216d38
Merge branch 'django-helpdesk:main' into followup_queue_change
2024-04-09 12:01:12 +02:00
Sam Splunks
bb4e05ba39
Removed unused Queue model import
2024-04-08 12:43:11 +00:00
Sam Splunks
42be32b17b
Allow to track queue change in follow-ups
2024-04-08 12:33:23 +00:00
Sam Splunks
e439acd626
Removed helpdesk_settings USE_TZ
2024-04-08 08:41:27 +00:00
Sam Splunks
27bafa847c
Removed old comment
2024-04-08 08:39:27 +00:00
Sam Splunks
09f504fa3e
Removing unnecessary followup saves
2024-04-08 08:37:00 +00:00
Sam Splunks
210b7b13f8
Removing unused test Client
2024-04-08 08:31:58 +00:00
Sam Splunks
b99514f585
Removed useless USE_TZ
2024-03-27 16:27:32 +00:00
Sam Splunks
f5bff3af4e
Clearing some settings at the end of test
2024-03-27 16:22:14 +00:00
Sam Splunks
57ad29f46b
Removed useless setting
2024-03-27 16:20:22 +00:00
Sam Splunks
c16d189104
Testing queues exclusion
2024-03-27 16:19:33 +00:00
Sam Splunks
5e0df47a4f
Adding status exclusion test
2024-03-27 16:15:15 +00:00
Sam Splunks
e3a745f81a
Testing holidays
2024-03-27 16:04:30 +00:00
Sam Splunks
acecc41ec8
Using MIDNIGHT constant instead of number
2024-03-27 15:59:25 +00:00
Sam Splunks
1d8fc2ad42
Opening hours tests and bug fix
2024-03-27 15:56:55 +00:00
Sam Splunks
3be5bbed44
Removed begining of next test
2024-03-27 14:32:56 +00:00
Sam Splunks
f0fb8039ef
Adding USE_TZ = True to comply with 32bits tests
2024-03-27 14:30:56 +00:00
Sam Splunks
d6b37f1c11
Updating time_spent test with multiple follow-ups at multiple time intervals
2024-03-27 14:20:34 +00:00
Sam Splunks
f4bde19511
Fixing a bug to differentiate between 23:59:59 and 24:00:00 end times
2024-03-27 14:19:15 +00:00
Sam Splunks
cf81e0d452
Update simple follow-up time spent calculation
2024-03-26 11:54:23 +00:00
Timothy Hobbs
128a465d44
Enabling filtering of tickets by status in API
2024-03-02 00:28:00 +01:00
Sam Splunks
0be6282bfe
Basic auto time_spent calculation test
2024-02-27 14:49:18 +00:00
Timothy Hobbs
9a353bf4a5
You can now turn off file attachment filtering, fixes #1162
2024-02-26 19:34:35 +01:00
Timothy Hobbs
b1b83cd593
Add some convenient functions for protecting views in custom installations
2024-02-18 16:01:44 +01:00
Sam Splunks
7a7a39d567
Extracting previous ticket status from latest follow-up with new_status set
2024-02-15 16:16:24 +00:00
Sam Splunks
5482d7b6df
Adding year to HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_HOLIDAYS dates
2024-02-15 15:42:29 +00:00
Sam Splunks
ae7c8c7aea
Raise ImproperlyConfigured if HELPDESK_FOLLOWUP_TIME_SPENT_OPENING_HOURS is out of (0, 23.9999) boundary values
2024-02-15 15:24:55 +00:00
Sam Splunks
02e333cf52
Precise selection of previous status
2024-02-15 09:55:57 +00:00
Sam Splunks
ae89d182a9
Removed duplicate format_time_spent function definition
2024-02-15 09:30:02 +00:00
Sam Splunks
cec1035c2d
Return precisely 86400 seconds for a full day
2024-02-15 09:18:36 +00:00
Sam Splunks
99b49e3f39
Refactoring earliest and latest follow-up time selection logic, also allows for time_spent recalculation if unset
2024-02-15 09:08:25 +00:00
Sam Splunks
b1759520d8
Merge exclusion conditions for time_spent calculation
2024-02-14 14:52:23 +00:00
Sam Splunks
b3cbfdbe09
Added HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_QUEUES setting
2024-02-14 13:36:46 +00:00
Sam Splunks
7e65e3d367
Renamed setting to HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_STATUSES
2024-02-14 13:23:15 +00:00
Sam Splunks
90666a47ba
Adding HELPDESK_FOLLOWUP_TIME_CALCULATION_EXCLUDE_STATUSES setting
2024-02-14 13:21:19 +00:00
Sam Splunks
220f6d56a8
Adding HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_HOLIDAYS setting
2024-02-14 13:03:58 +00:00
Sam Splunks
eb9d947dd6
Update comments
2024-02-14 12:33:20 +00:00
Sam Splunks
a671a9e8dc
Fixed undefined timedelta error
2024-02-14 10:23:31 +00:00
Sam Splunks
c3f6a1caa2
Adding second precision for float conversion
2024-02-14 10:21:34 +00:00
Sam Splunks
05dfde59cb
Include opening hours for follow-up time_spent calculation
2024-02-14 10:16:20 +00:00
Sam Splunks
ed6aa132f3
timedelta seconds property is limited to 86400
2024-02-13 10:31:06 +00:00
Sam Splunks
ab8bd7637d
Adding comment header according to documentation header
2024-02-13 09:30:21 +00:00
Sam Splunks
cd77ac7a9d
Update FollowUp time calculation method
2024-02-13 09:27:12 +00:00
Sam Splunks
f7e3a2b8aa
Automatic absolute time_spent calculation for ticket FollowUp
2024-02-13 08:59:48 +00:00
Sam Splunks
40ef247844
Handle "no label" for status id case (shouldn't happen)
2024-02-05 11:39:45 +01:00
Sam Splunks
c7a9a1ab54
Removed ticket new status logic from templates
2024-02-05 11:34:56 +01:00
Sam Splunks
8b53ef9505
Passing ticket status flow logic to Ticket model
2024-02-05 10:58:42 +01:00
Sam Splunks
6498126b87
Forgot {% endif %} line while pasting code
2024-02-02 16:20:08 +01:00
Sam Splunks
302769e59c
Merge branch 'main' into main
2024-02-02 16:08:33 +01:00
Sam Splunks
827c0b7ed3
Update public ticket view with new settings statuses logic
2024-02-02 15:40:08 +01:00
Sam Splunks
71047e1fac
Allow new settings statuses in "Respond to this ticket" status changes
2024-02-02 15:32:12 +01:00
Sam Splunks
2ff266a612
Fixed pairing parenthesis
2024-02-01 16:28:26 +01:00
Sam Splunks
3e6e39fc39
Fixing missing capitalized Q_OPEN_STATUSES variable
2024-02-01 15:43:56 +01:00
Sam Splunks
ab2c2f79a4
Allow Tickets status choices customization
2024-02-01 15:38:02 +01:00
Ste-KNY
aaafe397c1
Implement Custom delete_queryset Method in QueueAdmin to Resolve Django 1062 Error
2024-01-31 14:13:25 +01:00
Sam Splunks
1bf92a82c4
Removed unused gettext import
2024-01-24 10:59:51 +01:00
Sam Splunks
3e791d98fa
Explicit property naming
2024-01-22 14:39:53 +00:00
Sam Splunks
3537ec7447
Customization of Ticket PRIORITY_CHOICES in project settings
2024-01-22 14:30:44 +00:00
Timothy Hobbs
c9f742227e
Include custom fields in user tickets api endpoint
2024-01-16 22:19:32 +00:00
Timothy Hobbs
b0977a44d0
Remove debug output code from tests
2024-01-04 00:16:47 +00:00
Timothy Hobbs
7aa7f0eca2
Fix custom field sending in new ticket webhook
2023-12-27 19:39:12 +00:00
Timothy Hobbs
7a4210df50
my_tickets.html: Trans tags
2023-12-04 23:42:49 +00:00
Timothy Hobbs
9b17dc3cbd
More formatting fixes on ticket view page
2023-12-04 23:38:28 +00:00
Timothy Hobbs
4432802562
Fix css for showing ticket followups
2023-12-04 23:38:28 +00:00
Timothy Hobbs
83994d07d7
Fix updating tickets when opened from my-tickets view
2023-12-04 23:38:28 +00:00
Timothy Hobbs
27f295098c
Improve webhook env var handling & docs
2023-12-04 23:37:31 +00:00
Christopher Broderick
c959c24b96
Merge branch 'main' into webhooks-2
2023-12-04 08:42:58 +00:00
Christopher Broderick
9db89e6714
Merge pull request #1145 from timthelion/webhooks-1
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API: Actually send out emails when creating followups via the API
2023-12-04 07:57:36 +00:00
Timothy Hobbs
04bbb27b24
Fix mistake in if chaining
2023-12-03 00:34:29 +00:00
Timothy Hobbs
e708281dcd
Implement webhooks. Fixes #264
2023-12-02 20:57:21 +00:00
Timothy Hobbs
9526ca9820
Do the full update ticket flow when followups are posted from the API
2023-11-30 11:40:11 +01:00
Timothy Hobbs
2360c2ed53
Add My Tickets view to staff menu as well
2023-11-27 11:18:31 +01:00
Timothy Hobbs
e00e19625a
Remove Due Date and Submitter columns from My Tickets view as these are not necessary
2023-11-27 11:14:10 +01:00
Timothy Hobbs
ffb7522e79
Use update_ticket method when placing ticket on hold
2023-11-26 16:40:52 +00:00
Timothy Hobbs
8f71bdac7a
Add tests for user_tickets api endpoint
2023-11-26 12:58:53 +00:00
Timothy Hobbs
5d190c30ab
re-protect public views
2023-11-23 22:52:45 +01:00
Timothy Hobbs
162a368b9d
Remove all mention of obsolute API deactivation switch. The helpdesk frontend
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now requires the API
2023-11-23 22:23:13 +01:00
Timothy Hobbs
3d4d58b5fd
Fixes #994
2023-11-23 21:58:02 +01:00
Timothy Hobbs
b92c83de39
Implement My Tickets view in public helpdesk
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Note: This is a breaking change as it forces pagination on the API endoints.
This should have been done from the start as the API without pagination is
useless when there are large numbers of tickets.
2023-11-23 21:50:44 +01:00
Timothy Hobbs
cec90aafdd
Show username in nav header
2023-11-23 20:59:58 +01:00
Timothy Hobbs
4481795c7f
search_for_ticket → class based view
2023-11-23 20:52:27 +01:00
Timothy Hobbs
e128cc0d5c
view_ticket → class based view
2023-11-23 20:48:50 +01:00
Christopher Broderick
da00cf67b3
Update helpdesk/settings.py
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Co-authored-by: Benbb96 <Benbb96@users.noreply.github.com>
2023-11-15 11:31:45 +00:00
Christopher Broderick
6cba903827
Merge remote-tracking branch 'origin/main' into fix_unassigned_kbitems_not_visible_when_teams_not_active
2023-11-15 01:06:07 +00:00
Christopher Broderick
d65b103cc4
Merge pull request #1139 from timthelion/webhooks
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Refactor update tickets view
2023-11-15 00:54:32 +00:00
