Sam Splunks
f7ca446bc9
Fixed url pattern
2024-12-06 10:03:57 +00:00
Sam Splunks
af2fac038c
Update votes with POST method and CSRF token
2024-12-06 09:19:06 +00:00
Sam Splunks
8d2b09bb11
Update kb vote function
2024-12-05 09:47:23 +00:00
Sam Splunks
f710c07927
Escape html entities for followup title in ticket view
2024-12-05 09:35:26 +00:00
Sam Splunks
e0a04b5040
Javascript escape of html entities in ticket title for the My Tickets view
2024-12-05 09:33:17 +00:00
Christopher Broderick
b02e8d4162
Merge pull request #1213 from Benbb96/fix-commands
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Refactor custom commands with modern syntax
2024-10-20 15:18:12 +01:00
Benbb96
2c24fa9cae
Improve help texts
2024-10-19 16:50:17 +02:00
Benbb96
0a1e73918d
Refactor custom commands with modern syntax
2024-10-19 00:57:44 +02:00
Christopher Broderick
2686c46dbf
Merge pull request #1207 from buoncri/main
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DUPLICATE_STATUS Tickets moved to closed & resolved ones
2024-09-16 12:47:27 +01:00
Luca Buoncristiani
a7b3177944
DUPLICATE_STATUS Tickets moved to closed & resolved ones
2024-09-16 10:26:58 +02:00
Christopher Broderick
6c8a6eaee1
Merge pull request #1203 from buoncri/buoncri-patch-1
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Update upgrade.rst
2024-09-06 13:15:06 +01:00
Luca Buoncristiani
bc98c1ac8d
Update upgrade.rst
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Deleted bootstrap5form dependance and 0.3 -> 0.4 upgrade paragraph.
2024-09-06 12:13:29 +02:00
Christopher Broderick
8c13c1dc42
Merge pull request #1198 from samsplunks/main
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Adding custom fields modifications in follow-ups
2024-08-16 12:18:59 +01:00
Sam Splunks
2ec9f01f00
Cleaned EditTicketCustomFieldForm
2024-07-26 11:12:10 +00:00
Sam Splunks
6a9703fba2
Add setting documentation
2024-07-26 11:08:47 +00:00
Sam Splunks
f31f3eb233
Filter custom fields according to settings list
2024-07-26 11:04:54 +00:00
Sam Splunks
8eb883e19e
Adding HELPDESK_SHOW_CUSTOM_FIELDS_FOLLOW_UP_LIST to settings
2024-07-26 10:49:36 +00:00
Sam Splunks
c7b60267eb
Handle case where update_ticket doesn't handle customfields_form
2024-07-26 10:31:22 +00:00
Sam Splunks
9ee0207c3c
Save custom fields in a followup
2024-07-26 10:02:05 +00:00
Sam Splunks
8901086a80
If title cannot be retrieved from POST, default should be ticket.title
2024-07-26 09:08:10 +00:00
Sam Splunks
f8cccbcf0a
Display custom fields in Follow-up form
2024-07-26 08:46:26 +00:00
Christopher Broderick
4adcc7f3d3
Merge pull request #1194 from samsplunks/time_spent
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Moving python time_spent calculation to database aggregation
2024-07-22 22:31:56 +01:00
Christopher Broderick
0a2ceca8dd
Merge branch 'main' into time_spent
2024-07-22 11:01:52 +01:00
Christopher Broderick
dbecf0f9c2
Merge pull request #1193 from samsplunks/main
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delete_query view should be catching a "pk" field
2024-07-22 11:01:21 +01:00
Christopher Broderick
116e685a65
Merge branch 'main' into main
2024-07-22 10:56:22 +01:00
Christopher Broderick
c6463f2551
Merge pull request #1197 from django-helpdesk/fix-rust-calling
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Try to fix CI with new rust check
2024-07-22 10:55:50 +01:00
Benbb96
2d3e7eac13
fix(ci): rust check
2024-07-18 00:06:41 +02:00
Sam Splunks
df46695bb1
Moving python time_spent calculation to database aggregation
2024-07-10 10:54:17 +00:00
Sam Splunks
f7c697ade5
delete_query view is expecting a pk field
2024-07-09 14:04:28 +00:00
Christopher Broderick
f883868361
Merge pull request #1189 from jorge-leon/attachment-enable-setting
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Attachment enable setting
2024-06-15 14:32:51 +01:00
Georg Lehner
66ba2d076a
Merge branch 'django-helpdesk:main' into attachment-enable-setting
2024-06-14 18:33:19 +02:00
Christopher Broderick
437287edbc
Merge pull request #1185 from jorge-leon/reverse-dependencies
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Add list of 'parent' tickets to ticket description table, solves #1184
2024-06-14 17:29:02 +01:00
Georg Lehner
9228c7fbd0
Fix Fix: correct variable name and test
2024-06-12 15:04:23 +02:00
Georg Lehner
80ae20d1ac
Fix: Saving tickets with attachments disabled raises error
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Exclude code where followups add their attachments to a new ticket.
Make helper function _attach_files_to_follow_up() more robust.
2024-06-12 14:58:00 +02:00
Georg Lehner
665e4008e7
Cleanup Dependency/Resolves form code
2024-06-10 17:33:08 +02:00
Georg Lehner
0b38f1d5bd
Remove superfluous use of Value() in When clause
2024-06-10 17:27:43 +02:00
Georg Lehner
20cd08fe28
Do not show attachments in public tickets if not enabled, fix attachment upload if enabled
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Attachments in followups were still shown (if they existed) even if
HELPDESK_ENABLE_ATTACHMENT was set to False.
If attachments were enabled it was not possible to upload them because
the JavaScript code for uploading attachments to public was not loaded
in the template.
2024-06-10 12:47:13 +02:00
Georg Lehner
78cf89ca9b
Exclude related JavaScript function from staff Ticket view when attachments are not enabled
2024-06-10 11:24:00 +02:00
Georg Lehner
54864b2c1e
Rewrite dependency tickets ordering, using Case annotation
2024-06-10 10:08:07 +02:00
Georg Lehner
ec603347c7
Improve code quality
2024-06-08 22:32:05 +02:00
Georg Lehner
2cb9d382cb
Only show open ticket as dependency/parent candidates
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It makes no sense to make a ticket depend on an already closed
ticket, or to make a closed ticket depend on another.
The only case I can think of is to create such a relationship in
hindsight for documentation purposes. This can be implemented by
adding an admin interface or giving the administrator more choices.
2024-06-08 18:49:53 +02:00
Georg Lehner
7bf21685b3
Fix: remove unused and undefined context variable
2024-06-08 12:52:10 +02:00
Georg Lehner
bc764b50c1
Fix: itertools are superseded by NotIn ORM operator
2024-06-08 12:12:56 +02:00
Georg Lehner
25c36a6f5c
Restrict ticket selection for dependencies and parents
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When adding a dependent or parent ticket, the choice field in the
ticket selection form excludes:
- All existing dependencies of the current ticket.
- All existing parent tickets of the current ticket.
- The current ticket itself.
The first two prevent immediate circular references: A dependency
cannot be a parent and vice versa. Deeper circular references are
not covered by this: a ticket can still be its own grandchild.
They also prevent current behavior of throwing an `IntegrityException`
when selecting a dependency or parent.
The third one prevents also a quirky behavior: until now, specifying the
ticket itself as parent or dependency just does not save the
dependency and does not issue a warning either.
2024-06-08 12:11:01 +02:00
Georg Lehner
b52ab69c42
Order dependend ticket with NotIn ORM operator instead of itertools
2024-06-08 12:00:43 +02:00
Georg Lehner
3dcbdad638
Fix: helpdesk settings are imported as settings
2024-06-07 18:04:05 +02:00
Georg Lehner
a2f944b475
Enable attachments by default
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In order to not break existing django-helpdesk installations
upon upgrade.
2024-06-07 17:58:41 +02:00
Georg Lehner
d3553d9335
Add warning about new default to HELPDESK_ENABLE_ATTACHEMENTS
2024-06-06 16:55:53 +02:00
Georg Lehner
2d5c350f00
Add documentation for the HELPDESK_ENABLE_ATTACHMENTS setting
2024-06-06 16:42:13 +02:00
Georg Lehner
cc1b125d53
Disable email attachment processing and email saving if attachments are not enabled.
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Caution: untested
2024-06-06 15:58:27 +02:00
