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• e691708e73 temporary fix for bug https://github.com/rossp/django-helpdesk/issues/#issue/22 Andreas Kotowicz 2011-02-08 22:19:17 +0100
• c69efa1587 fix for bug https://github.com/rossp/django-helpdesk/issues#issue/37 Andreas Kotowicz 2011-02-08 12:17:05 +0100
• 52289dc0db Update doco to show how to put somewhere than /helpdesk/. Ross Poulton 2011-02-08 07:45:42 +0000
• 18e3d11006 Update locale files to pick up new / updated strings for translation. Ross Poulton 2011-02-07 10:34:23 +0000
• ad58b4dcbb fixed missing bracket in string. thanks to jezdez for catching this during translation. Ross Poulton 2011-02-07 10:23:06 +0000
• ecd4f2ce42 Remove Transifex image from README as GitHub can't show it due to https usage. Ross Poulton 2011-02-07 07:54:11 +0000
• 6d1df855d7 Add link to Transifex translation project Ross Poulton 2011-02-07 07:50:47 +0000
• 6527ad0d55 Add author info to English language file Ross Poulton 2011-02-07 07:42:37 +0000
• 6262bec02f Remove un-minimised flot JavaScript Ross Poulton 2011-02-07 07:40:18 +0000
• f8c175204d Add 'flot' charting library, ready to migrate charts from Google to a locally-hosted javascript implementation Ross Poulton 2011-02-07 07:37:25 +0000
• 37de73b2a2 Rename categories to kb_categories Bruno Clermont 2011-02-06 17:51:25 -0500
• 000f53ad4c Merge remote branch 'upstream/master' Bruno Clermont 2011-02-06 17:49:36 -0500
• 594be07b26 check if queue id is given for new ticket. this is useful if you want to provide a link for the appropriate queue. Andreas Kotowicz 2011-02-06 19:17:55 +0100
• 2d302ceba6 sort list of users by username in helpdesk/tickets/X/cc/add/ Andreas Kotowicz 2011-02-06 18:49:07 +0100
• 8ed7debbdf quickfix for bug https://github.com/rossp/django-helpdesk/issues#issue/33 we need to figure out why in this particular case, 'request' is a string. Andreas Kotowicz 2011-02-06 13:30:04 +0100
• b40d4511a3 dropdown menu for saved queries - removes previously used div. Andreas Kotowicz 2011-02-05 22:31:12 +0100
• 613b2fc132 Rebuilt HTML documentation Ross Poulton 2011-02-05 05:11:34 +0000
• a15c8e0e23 Add license to documentation Ross Poulton 2011-02-05 05:09:19 +0000
• 7704f5cc15 Remove TOC from README Ross Poulton 2011-02-05 05:01:09 +0000
• 36399ff392 Update README Ross Poulton 2011-02-05 04:59:24 +0000
• d1f1b63352 Migrate README to reStructuredText Ross Poulton 2011-02-05 04:54:37 +0000
• ad93e7c884 Update README Ross Poulton 2011-02-05 04:51:34 +0000
• 9d4a715804 Fix links in spam.rst Ross Poulton 2011-02-05 04:37:23 +0000
• 6649d998e0 Update formatting in documents Ross Poulton 2011-02-05 04:29:50 +0000
• ac37198e3f Add first round of proper documentation. Mostly taken from the README at this stage. Ross Poulton 2011-02-04 23:13:37 +0000
• 7e84935853 Fix issue when user does not have yet settings Bruno Clermont 2011-02-03 19:40:15 -0500
• 5b47370ec6 Add default value for KBItem vote and positive vote Bruno Clermont 2011-02-03 17:15:03 -0500
• d6602e96d7 keep new lines in html emails Andreas Kotowicz 2011-02-03 14:02:14 +0100
• 2577d3704a introduce status DUPLICATE. This is somethimes useful. The number of the original bug can written inside the 'comment / resolution' field. Andreas Kotowicz 2011-02-03 12:42:51 +0100
• a780f51466 sort list of users by username - makes it easier to find the person you are looking for. Andreas Kotowicz 2011-02-03 12:21:01 +0100
• 99183ce6a5 Merge branch 'kotowicz-master' Ross Poulton 2011-02-03 10:19:33 +0000
• af3b1f1c75 templatetag for saved queries: I'm using user_saved_queries_ in base.html so that we can distinguish it from 'user_saved_queries' in 'views.staff.ticket_list' Andreas Kotowicz 2011-02-03 11:19:46 +0100
• 6a2ab522c0 Increment version number for updated pypi package Ross Poulton 2011-02-03 10:12:27 +0000
• f5fc4f2139 Upgraded to jQuery 1.5 and jQuery UI 1.8.9. Ross Poulton 2011-02-03 10:10:00 +0000
• 2b1be97197 Merge branch 'master' of https://github.com/kotowicz/django-helpdesk into kotowicz-master Ross Poulton 2011-02-03 09:28:40 +0000
• e9667109ab Fix issue with public ticket form when using custom textarea fields. Ross Poulton 2011-02-02 20:40:46 +0000
• 0694fe1e2c first take on bug https://github.com/rossp/django-helpdesk/issues#issue/19: add div to hold list of queries show 'load saved query' in header if 'user_saved_queries' is present modified 'dashboard' and 'view_ticket' so that they return 'user_saved_queries' Andreas Kotowicz 2011-02-02 13:50:03 +0100
• 208abd41f3 Fix example cron task for create_escalation_exclusions Ross Poulton 2011-02-02 11:59:43 +0000
• af3bf1889a Ticket display fixes: fix cycling of odd/even rows; float edit/delete to right to allow the ticket name to span across two columns. Ross Poulton 2011-02-02 11:54:30 +0000
• 3ef9f7c7aa Document custom fields in README, and add AUTHORS file listing contributors I could remember. Ross Poulton 2011-02-02 11:40:40 +0000
• 9f68c8ef99 Custom fields: help_text doesn't need to be mandatory. Ross Poulton 2011-02-02 11:37:38 +0000
• ebe0382725 Initial shot at custom fields on Ticket model. Manage these fields via Django admin. Ross Poulton 2011-02-02 11:22:46 +0000
• 723b4f1881 Remove further references to Jutda Helpdesk, changing them to django-helpdesk. Ross Poulton 2011-02-02 10:25:32 +0000
• e322f0644d Continue previous fix and apply carriage returns to end of all text templates Ross Poulton 2011-02-02 09:43:42 +0000
• 4241770c65 Update updated_submitter email in initial_data.json (existing users need to update the DB) to add more carriage returns after the final URL as it was running into the footer and became unclickable. Thanks to kotowicz for the heads-up (Issue #21) Ross Poulton 2011-02-02 09:35:54 +0000
• adfee38439 Push the description, resolution, and followup text through urlizetrunc to turn urls into hyperlinks. Ross Poulton 2011-02-02 08:31:51 +0000
• b3c53f1bc8 Addresses issue 20: when creating a new user, the signal that creates a UserSettings entry now creates some default settings. These are driven by settings.py so can be overridden per-install. Ross Poulton 2011-02-02 08:15:49 +0000
• 107ec742b1 Reword footer to refer to django-helpdesk rather than Jutda Helpdesk Ross Poulton 2011-02-02 08:10:29 +0000
• 1aba9e2475 Moved login/logout templates into templates/helpdesk/registration/ rather than templates/registration/, so the helpdesk templates don't overwrite site-specific ones. Thanks to kotiwicz for the patch to issue #13. Ross Poulton 2011-02-02 08:05:33 +0000
• ef1fdbc399 Fix an issue with decoding of some unicode subjects. THanks to pistolero for reviewing the previous patch and providing a fix. Ross Poulton 2011-02-02 08:02:39 +0000
• 8435a665b1 Fix to issue #16: escalate_tickets fails with an error due to conflicting command-line arguments Ross Poulton 2011-02-02 07:49:44 +0000
• c3dd8e8be0 Add .gitignore to ignore .pyc files Ross Poulton 2011-02-02 07:18:49 +0000
• 341871d963 Show error message if login fails. Thanks to nakagumahissao for the patch which closes Google Code #151 and Github #10. Ross Poulton 2011-01-29 06:27:49 +0000
• 2d7d3c489d Correct handling of e-mail attachments where the name is encoded in rfc2231. Thanks to Sergey Kirillov for the patch, which closes Google Code issue #154 and Github issue #11. Ross Poulton 2011-01-29 06:25:53 +0000
• 8f15febe23 Fix decoding of plain text emails in non-utf8 encodings such as koi8-r. Thanks to Sergey Kirillov for the patch, which fixes Github issue #9 and Google Code issue #150. Ross Poulton 2011-01-29 06:22:18 +0000
• b68bd73d07 Fix IE hang when addint multiple files to a ticket. Fixes Google Code issue #133; Github issue #7. Thanks to Google Code user 'dswoods' for the patch. Ross Poulton 2011-01-29 06:12:38 +0000
• bd89c1c7de i18n: add the "verbose_name" option to ForeignKey fields, enabling them to be translated. Fixes issue #156 on google Code, #12 on GitHub. Thanks to the Google Code contributor for the patch. Ross Poulton 2011-01-29 06:10:12 +0000
• 0d4ceb477a Add 'attachments' folder as expected from the documentation. Ross Poulton 2011-01-29 06:06:21 +0000
• 97886abc76 Add ability for FollowUp records to be edited by staff. Closes Google Code issue #131; Github issue #5. Thanks to Google user 'alecs.box' for the patch. Ross Poulton 2011-01-29 06:02:03 +0000
• 4cb84ed4fb Add Spanish translation. Fixes Google code issue #134 & github issue #4. Thanks to Google user 'rodpin'. Ross Poulton 2011-01-29 05:56:21 +0000
• 46d8e6284e Fix to prevent tickets being escalated too soon. Thanks to Walter Doekes for the patch. (Google Code #148; Github #8) Ross Poulton 2011-01-29 05:52:24 +0000
• e49ba97b8c Add MANIFEST.in to cause templates & media to be included in package. Ross Poulton 2011-01-29 05:43:50 +0000
• f6d522017c Add note re: using pip to download & install Ross Poulton 2011-01-26 00:37:52 +0000
• cb367fc601 Simple shell script to build django-helpdesk and send to pypi. Ross Poulton 2011-01-26 00:35:01 +0000
• ef01618177 Add setup.py to enable project to be installed with distutils et al Ross Poulton 2011-01-26 00:04:19 +0000
• 3801d86238 Add blurb re: renaming from Jutda Helpdesk Ross Poulton 2011-01-25 23:10:30 +0000
• 7654de9d28 Change references to Jutda Helpdesk to django-helpdesk as that should be the real name for this project IMHO. Ross Poulton 2011-01-25 23:08:41 +0000
• 53327eb66a Moved all project files under a "helpdesk" directory. Should make it easier to use setup.py / pypi / whatever in the future. Ross Poulton 2011-01-25 23:02:00 +0000
• af7c9cb797 Issue #146: Wrong jQuery filename in public templates. Thanks, bruno.braga. git-svn Ross Poulton 2010-09-04 06:59:28 +0000
• 514f37bcb8 Fix issue #145: syntax errors in translation commands in deletion templates. Thanks to william88 for the bug report. Ross Poulton 2010-09-04 06:57:28 +0000
• 305bd2769a Fix issue #135: Error when updating multiple tickets. Ross Poulton 2010-09-04 06:47:55 +0000
• 1db70b2804 CSRF updates for Django 1.1+. Thanks to 'litchfield4' for the patch. Ross Poulton 2010-07-16 07:53:43 +0000
• 8fb32a33bc Fixes Issue #142 - invalid pagination URLs. Thanks to Walter Doekes for the patch. Ross Poulton 2010-07-16 07:51:33 +0000
• f51eabeae8 Fixes issue #141 - infinite loop for IMAP after certain return codes. Thanks to Walter Doekes for the patch. Ross Poulton 2010-07-16 07:50:08 +0000
• c892699744 Fix bug caused by issue #129 - ticket followup titles being set incorrectly. Thanks to Lukeman for the fix. Closes Issue #130. Ross Poulton 2010-01-31 02:13:44 +0000
• d77d962332 Issue #102 - couldn't delete TicketCC's. Thanks to Lukeman for the patch. Ross Poulton 2010-01-26 00:01:22 +0000
• 776f125542 Fix issue #129 - can not 'unassign' tickets. Thanks to lukeman for the patch. Ross Poulton 2010-01-25 23:59:16 +0000
• dfc2a2f768 Fix indentationerror caused by the fix for Issue #126. Ross Poulton 2010-01-20 20:00:16 +0000
• f3d0bed5a6 Issue #128: If queue name has a dash in it, email imported failed. Thanks to enix.org for the patch. Ross Poulton 2010-01-20 07:59:47 +0000
• f990da3a56 Issue #127: Add German Translation. Thank you to openinformation.org for providing this translation. Note that the Russian & English language files have also had minor updates by the 'makemessages' & 'compilemessages' commands. Ross Poulton 2010-01-20 07:49:27 +0000
• a02f398dca Issue #126 reported by Kestutis Gustaitis - reports didn't run with translation applied. Ross Poulton 2010-01-20 07:42:32 +0000
• 2a67f37577 Issue #125: If you have no tickets, the reports throw a 500 server error. This patch removes the report links when there's no tickets in the system. Ross Poulton 2009-12-23 11:47:50 +0000
• e15a2e3316 Issue #119 Update Russian translation with patch from Alex Yakovlev. English file was also out of date which has been updated by the 'makemessages' command. Ross Poulton 2009-12-16 09:28:19 +0000
• acc3f691b5 Issue #121: Formatting fix for e-mail subject. Thanks to Andreas Kotowicz for the report. Ross Poulton 2009-12-16 08:43:40 +0000
• 2db9b0f432 Issue #123: Charts don't show when there's a large volume of data due to Google constraints. Ross Poulton 2009-12-16 08:33:22 +0000
• 4d5713cd11 Fixes Issue #122 - infinite loop when most recent ticket was opened in December. Thanks to Chris Vigelius for the bug report. Ross Poulton 2009-12-16 08:30:50 +0000
• b535acbb8f Issue #113: When clicking a queue name on the dashboard, show only open tickets by default. Thanks to Andreas Kotowicz for the suggestion. Ross Poulton 2009-10-13 10:32:02 +0000
• 2705880f82 Fixes Issue #117 thanks to hgeerts. Corrects usage of blocktrans tag, and properly concatenates strings together in models.py Ross Poulton 2009-10-13 10:28:42 +0000
• ea1610e837 Issue #118: Incorrect handling of Locales on e-mail templates Ross Poulton 2009-10-13 10:25:24 +0000
• f418e97efc Issue #13 Add Tags to tickets Patch courtesy of david@zettazebra.com, adds the ability to add tags to tickets if django-tagging is installed and in use. If django-tagging isn't being used, no change is visible to the user. Ross Poulton 2009-09-09 09:11:05 +0000
• f419d8e2d0 Issue #102 Add rudimentary CC: functionality on tickets, controlled by staff users. CC's can be e-mail addresses or users, who will receive copies of all emails sent to the Submitter. This is a work in progress. Ross Poulton 2009-09-09 08:47:48 +0000
• a9d5bb67a3 Issue #104: Add CHANGELOG file Ross Poulton 2009-09-09 08:42:50 +0000
• 78cd9c1878 Fixes issue #105: Email template issues. Ross Poulton 2009-08-27 10:23:44 +0000
• 1e7125fb8d Implement suggestion from Issue #103: Show SVN revision in the footer for logged-in users. Thanks to Andreas Kotowicz for the suggestion. Ross Poulton 2009-08-25 22:40:42 +0000
• c866af467a Upgrade to jQuery 1.3.2 and jQuery UI 1.7.2. Thank you to @lukeman for this update. Ross Poulton 2009-08-25 22:28:31 +0000
• 2c723e85bb Fixes issue #100: Non-ASCII characters in HTML email caused an exception to be thrown when importing emails. Ross Poulton 2009-08-22 06:30:09 +0000
• dc5ea4306a Fix issue #98: If a user hadn't set their "Tickets per Page", pagination caused issues. Ross Poulton 2009-08-22 06:29:30 +0000
• 3bf161800c Issue #99: E-mail templates are inconsistent. Ross Poulton 2009-08-22 06:27:53 +0000
• 81591fdb40 Fix issue #97 and issue #79: Ross Poulton 2009-08-18 12:12:35 +0000
• b492bd5bd2 Issue #90: Users can receive multiple e-mails. If an e-mail address is used in the 'Queue CC' set up and then that e-mail address is used as a submitter for a ticket, they received two emails. Worse, if that user was ALSO the 'assigned to' person for that ticket, they got THREE emails! This fix will ensure a particular email goes to an address only once. Thanks to Andreas Kotowicz for this patch. Ross Poulton 2009-08-11 09:02:48 +0000