Add rudimentary CC: functionality on tickets, controlled by staff users. CC's
can be e-mail addresses or users, who will receive copies of all emails sent
to the Submitter. This is a work in progress.
compatible with Windows. This patch is a much cleaner way of checking the
path before creating it, rather than relying on an exception which we were
previously doing.
Thanks to 'rukeba' for the patch.
by those queues are in languages that differ from the installation
langugage.
To utilise this, call your templates 'zz:templatename' where 'zz' is the
language code and 'templatename' is the name used by the Helpdesk when
sending e-mails.
Thanks to Paul Boehm for the submission.
versions of Python used a different name for base64 functions, so
a wrapper has been added to lib.py to enable both old- and new-
style functions to be used.
* Added superuser 'System settings' page with links to admin
* Added ability to ignore e-mail addresses (using wildcards) from the e-mail parser
* Added link to ignore email address from ticket details page (for superusers only)
* Cleaned up report output by styling text & labels in the same way as tables in other views
* Cleaned up dashboard lists to show text in place of tickets if no tickets are found
* Added ability to sort in reverse order
NOTE: REQUIRES A 'syncdb' TO CREATE THE EMAIL-IGNORE TABLES. No other DB changes were made.
* Added 'UserSettings' model to provide a user profile system independent of existing Django user profiles, for two reasons: 1) Avoids users having to update settings.py and 2) Allows jutda-helpdesk to integrate with websites who already use a User Profile
* Settings added in this revision allow a user to control e-mail alerts, and to determine whether they see the dashboard or ticket list at login.
* New 'Settings' link in page footer for signed-in users
* Logout now takes you to the Helpdesk homepage
* Fixed file attachment bug in management/commands/get_email.py which seemed to have been un-done (fixes issue # 4.
Jutda-helpdesk is now compatible with Django 1.0!
* Updated jQuery to 1.2.6
* Add jQuery UI 1.6b for interface effects as needed
* 'Smoothness' theme from ThemeRoller.com added.
* Clean up 'Filter' dialog on Ticket List, long way to go still.
* Uses tabs to save a query or load a saved query
* Lots of misuse of space here, can be cleaned up somewhat still.
* Add ability for users to save filters/queries
* Saved queries can be shared, so other users can use them
* Users can run saved queries instead of re-filtering
* Filter mechanism in Ticket List had to be reworked significantly
* Merged 3rd party licenses into LICENSE.3RDPARTY
* Updated messages files for EN locale
To update, ensure you run './manage.py syncdb' to add the SavedSearch
table.
of lines; Increase line-wrapping of commands to limit code to 80 columns
wherever possible
* Re-built 'en' locale to match some new strings
* Clean up import statements somewhat
text to assist with future translation efforts. I've no doubt missed a few.
Also we don't have a "Change Language" view in here, unsure if this should
be a helpdesk function or a function of the parent project.
* Updated svn:ignore to ignore .pyc files
* Added new function to replace cursor.dictfetchall() which is available in
psycopg1 but not psycopg2. New function should work across other database
systems, but is untested.
* Added escalation system that allows certain days to be excluded from escalation
* New script to automatically create exclusions on user-defined days, eg easily add a years worth of saturdays & sundays to the exclusion system
* Added ability for public to submit a ticket via the web if they aren't logged in
* Added ability for public to view ticket via web using ticket ID & e-mail address
* Added public ticket URL to e-mails
* Added manager to FollowUp class to
