2002-09-16 19:13:10 +02:00
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<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
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2003-02-22 21:15:15 +01:00
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2002-09-16 19:13:10 +02:00
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<meta http-equiv="Content-Language" content="en-us">
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2002-12-28 16:38:03 +01:00
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2003-02-22 21:15:15 +01:00
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2002-09-16 19:13:10 +02:00
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<meta http-equiv="Content-Type"
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content="text/html; charset=windows-1252">
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2003-02-22 21:15:15 +01:00
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2002-09-16 19:13:10 +02:00
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<meta name="GENERATOR" content="Microsoft FrontPage 5.0">
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2003-02-22 21:15:15 +01:00
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2002-09-16 19:13:10 +02:00
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<meta name="ProgId" content="FrontPage.Editor.Document">
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<title>Support</title>
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2002-12-28 16:38:03 +01:00
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2003-01-22 01:37:23 +01:00
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2003-02-22 21:15:15 +01:00
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2002-09-16 19:13:10 +02:00
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<meta name="Microsoft Theme" content="none">
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2002-08-13 22:45:21 +02:00
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</head>
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2002-09-16 19:13:10 +02:00
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<body>
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2003-02-20 00:21:55 +01:00
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2003-02-22 21:15:15 +01:00
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2002-09-16 19:13:10 +02:00
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<table border="0" cellpadding="0" cellspacing="0"
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style="border-collapse: collapse;" width="100%" id="AutoNumber1"
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bgcolor="#400169" height="90">
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<tbody>
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<tr>
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<td width="100%">
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2002-12-28 16:38:03 +01:00
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2003-01-14 18:18:42 +01:00
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2003-02-20 00:21:55 +01:00
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2003-02-22 21:15:15 +01:00
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2002-12-28 16:38:03 +01:00
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<h1 align="center"><font color="#ffffff">Shorewall Support<img
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src="images/obrasinf.gif" alt="" width="90" height="90" align="middle">
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2003-02-22 21:15:15 +01:00
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</font></h1>
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</td>
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</tr>
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</tbody>
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</table>
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2003-02-22 21:15:15 +01:00
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<p> <b><big><big><font color="#ff0000">While I don't answer Shorewall <20>questions
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emailed directly to me, I try to spend some time each day answering questions
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2003-02-20 00:21:55 +01:00
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on the Shorewall Users Mailing List.</font></big><span
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style="font-weight: 400;"></span></big></b></p>
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2003-01-14 18:18:42 +01:00
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<h2 align="center"><big><font color="#ff0000"><b>-Tom Eastep</b></font></big></h2>
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2003-02-22 21:15:15 +01:00
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2003-01-22 01:37:23 +01:00
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<h1>Before Reporting a Problem</h1>
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2003-02-22 21:15:15 +01:00
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<i>"Well at least you tried to read the documentation, which is a lot more
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than some people on this list appear to do.</i>"<br>
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<br>
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2003-02-08 21:46:02 +01:00
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<div align="center">- Wietse Venema - On the Postfix mailing list<br>
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2003-02-22 21:15:15 +01:00
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</div>
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<br>
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There are a number of sources for
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problem solution information. Please try these before you post.
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2003-02-20 00:21:55 +01:00
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2002-12-28 16:38:03 +01:00
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<h3> </h3>
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2002-12-28 16:38:03 +01:00
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<h3> </h3>
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<ul>
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<li>More than half of the questions posted on the support
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list have answers directly accessible from the <a
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href="shorewall_quickstart_guide.htm#Documentation">Documentation Index</a><br>
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<br>
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</li>
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<li> The <a href="FAQ.htm">FAQ</a>
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has solutions to more than 20 common problems. </li>
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2002-08-13 22:45:21 +02:00
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</ul>
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2003-02-22 21:15:15 +01:00
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2002-12-28 16:38:03 +01:00
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<h3> </h3>
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<ul>
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<li> The <a
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href="troubleshoot.htm">Troubleshooting</a> Information contains
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2003-02-20 00:21:55 +01:00
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a number of tips to help you solve common problems. </li>
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2003-02-22 21:15:15 +01:00
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2002-12-28 16:38:03 +01:00
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</ul>
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2003-02-22 21:15:15 +01:00
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2002-12-28 16:38:03 +01:00
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<h3> </h3>
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<ul>
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<li> The <a
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href="errata.htm"> Errata</a> has links to download updated
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components. </li>
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2002-12-28 16:38:03 +01:00
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</ul>
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2003-02-22 21:15:15 +01:00
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2002-12-28 16:38:03 +01:00
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<h3> </h3>
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2002-12-28 16:38:03 +01:00
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<ul>
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2003-02-22 21:15:15 +01:00
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<li> The Mailing List
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Archives search facility can locate posts about similar
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problems: </li>
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</ul>
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2003-02-22 21:15:15 +01:00
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<h2> </h2>
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<h2>Mailing List Archive Search</h2>
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<form method="post" action="http://lists.shorewall.net/cgi-bin/htsearch">
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<p> <font size="-1"> Match:
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2002-09-29 23:42:38 +02:00
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<select name="method">
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<option value="and">All </option>
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<option value="or">Any </option>
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<option value="boolean">Boolean </option>
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</select>
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Format:
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<select name="format">
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<option value="builtin-long">Long </option>
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<option value="builtin-short">Short </option>
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</select>
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Sort by:
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<select name="sort">
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<option value="score">Score </option>
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<option value="time">Time </option>
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<option value="title">Title </option>
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<option value="revscore">Reverse Score </option>
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<option value="revtime">Reverse Time </option>
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<option value="revtitle">Reverse Title </option>
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</select>
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</font> <input type="hidden"
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name="config" value="htdig"> <input type="hidden" name="restrict"
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value="[http://lists.shorewall.net/pipermail/.*]"> <input type="hidden"
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name="exclude" value=""> <br>
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Search: <input type="text" size="30"
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name="words" value=""> <input type="submit" value="Search"> </p>
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</form>
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2003-01-14 18:18:42 +01:00
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<h2>Problem Reporting Guidelines </h2>
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2003-02-22 21:15:15 +01:00
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<i>"Let me see if I can translate your message into a real-world
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example. It would be like saying that you have three rooms at home,
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and when you walk into one of the rooms, you detect this strange smell.
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Can anyone tell you what that strange smell is?<br>
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<br>
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Now, all of us could do some wonderful guessing as to the
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smell and even what's causing it. You would be absolutely amazed
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at the range and variety of smells we could come up with. Even more
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amazing is that all of the explanations for the smells would be completely
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plausible."<br>
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</i><br>
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2003-01-14 18:18:42 +01:00
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<div align="center"> - <i>Russell Mosemann</i> on the Postfix mailing list<br>
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2003-02-22 21:15:15 +01:00
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</div>
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<br>
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2003-02-08 21:46:02 +01:00
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2003-02-22 21:15:15 +01:00
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2002-12-28 16:38:03 +01:00
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<h3> </h3>
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2002-12-28 16:38:03 +01:00
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<ul>
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2003-02-22 21:15:15 +01:00
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<li>Please remember we only know what is posted in your message.
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Do not leave out any information that appears to be correct, or was
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mentioned in a previous post. There have been countless posts by people
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who were sure that some part of their configuration was correct when it
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actually contained a small error. We tend to be skeptics where detail
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is lacking.<br>
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<br>
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</li>
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<li>Please keep in mind that you're asking for <strong>free</strong>
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technical support. Any help we offer is an act of generosity, not an
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obligation. Try to make it easy for us to help you. Follow good, courteous
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practices in writing and formatting your e-mail. Provide details that
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we need if you expect good answers. <em>Exact quoting </em> of error messages,
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log entries, command output, and other output is better than a paraphrase
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or summary.<br>
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<br>
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</li>
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<li> Please don't describe
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your environment and then ask us to send you custom
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configuration files. We're here to answer your questions but we
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can't do your job for you.<br>
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<br>
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</li>
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<li>When reporting a problem, <strong>ALWAYS</strong> include
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this information:</li>
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2002-12-28 16:38:03 +01:00
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</ul>
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2002-12-28 16:38:03 +01:00
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<ul>
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2003-01-14 18:18:42 +01:00
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<ul>
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<li>the exact version of Shorewall you are running.<br>
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<br>
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<b><font color="#009900">shorewall version</font><br>
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</b> <br>
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</li>
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2003-01-14 18:18:42 +01:00
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</ul>
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2003-02-22 21:15:15 +01:00
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2003-01-14 18:18:42 +01:00
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<ul>
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<li>the exact kernel version you are running<br>
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<br>
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<font color="#009900"><b>uname -a<br>
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<br>
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</b></font></li>
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2003-01-14 18:18:42 +01:00
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</ul>
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2003-01-14 18:18:42 +01:00
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<ul>
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<li>the complete, exact output of<br>
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<br>
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<font color="#009900"><b>ip addr show<br>
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<br>
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</b></font></li>
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2003-01-14 18:18:42 +01:00
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</ul>
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2003-02-22 21:15:15 +01:00
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2003-01-14 18:18:42 +01:00
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<ul>
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<li>the complete, exact output of<br>
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<br>
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<font color="#009900"><b>ip route show<br>
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<br>
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</b></font></li>
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2003-01-14 18:18:42 +01:00
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</ul>
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2003-02-22 21:15:15 +01:00
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2003-01-14 18:18:42 +01:00
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<ul>
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2003-02-22 21:15:15 +01:00
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<li>If your kernel is modularized, the exact output from<br>
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<br>
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<font color="#009900"><b>lsmod</b></font><br>
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<br>
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</li>
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<li>the exact wording of any <code
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style="color: green; font-weight: bold;">ping</code> failure responses<br>
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<br>
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</li>
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<li>If you installed Shorewall using one of the QuickStart Guides,
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2003-02-20 00:21:55 +01:00
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please indicate which one. <br>
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2003-02-22 21:15:15 +01:00
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<br>
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</li>
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<li><b>If you are running Shorewall under Mandrake using the Mandrake
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2003-02-20 00:21:55 +01:00
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installation of Shorewall, please say so.</b><br>
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2003-02-22 21:15:15 +01:00
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<br>
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</li>
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2003-01-14 18:18:42 +01:00
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</ul>
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2003-02-22 21:15:15 +01:00
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2003-01-14 18:18:42 +01:00
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</ul>
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2003-02-22 21:15:15 +01:00
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2003-01-14 18:18:42 +01:00
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<ul>
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2003-02-22 21:15:15 +01:00
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<li><b>NEVER </b>include the output of "<b><font
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color="#009900">iptables -L</font></b>". Instead,<font
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color="#ff0000"><u><i><big> <b>if you are having connection problems of
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any kind then:</b></big></i></u></font><br>
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<br>
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1. <b><font color="#009900">/sbin/shorewall/reset</font></b><br>
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<br>
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2. Try the connection that is failing.<br>
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<br>
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3.<b><font color="#009900"> /sbin/shorewall status > /tmp/status.txt</font></b><br>
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<br>
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4. Post the /tmp/status.txt file as an attachment.<br>
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<br>
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</li>
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<li>As a general matter, please <strong>do not edit the diagnostic
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information</strong> in an attempt to conceal your IP address, netmask,
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nameserver addresses, domain name, etc. These aren't secrets, and concealing
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them often misleads us (and 80% of the time, a hacker could derive them
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2003-02-20 00:21:55 +01:00
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anyway from information contained in the SMTP headers of your post).<strong></strong></li>
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2003-02-22 21:15:15 +01:00
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2003-01-14 18:18:42 +01:00
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</ul>
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2003-02-22 21:15:15 +01:00
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2003-01-14 18:18:42 +01:00
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<ul>
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2003-02-22 21:15:15 +01:00
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2002-12-28 16:38:03 +01:00
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</ul>
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2003-02-22 21:15:15 +01:00
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2002-12-28 16:38:03 +01:00
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<h3> </h3>
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2003-02-22 21:15:15 +01:00
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2002-12-28 16:38:03 +01:00
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<ul>
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2003-02-22 21:15:15 +01:00
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2002-12-28 16:38:03 +01:00
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</ul>
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2003-02-22 21:15:15 +01:00
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2002-12-28 16:38:03 +01:00
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<h3> </h3>
|
2003-02-22 21:15:15 +01:00
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2002-12-28 16:38:03 +01:00
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<ul>
|
2003-02-22 21:15:15 +01:00
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<li> Do you see any
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"Shorewall" messages ("<b><font color="#009900">/sbin/shorewall show
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log</font></b>") when you exercise the function that is giving
|
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you problems? If so, include the message(s) in your post along with a
|
2003-02-20 00:21:55 +01:00
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copy of your /etc/shorewall/interfaces file.<br>
|
2003-02-22 21:15:15 +01:00
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<br>
|
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</li>
|
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<li>Please include any of the Shorewall configuration files
|
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(especially the /etc/shorewall/hosts file if you have modified
|
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that file) that you think are relevant. If you include /etc/shorewall/rules,
|
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please include /etc/shorewall/policy as well (rules are meaningless unless
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one also knows the policies). </li>
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|
2002-12-28 16:38:03 +01:00
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</ul>
|
2003-02-22 21:15:15 +01:00
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2002-12-28 16:38:03 +01:00
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<h3> </h3>
|
2003-02-22 21:15:15 +01:00
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2002-12-28 16:38:03 +01:00
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<ul>
|
2003-02-22 21:15:15 +01:00
|
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|
2003-02-08 21:46:02 +01:00
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</ul>
|
2003-02-22 21:15:15 +01:00
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2002-12-28 16:38:03 +01:00
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<h3> </h3>
|
2003-02-22 21:15:15 +01:00
|
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|
2002-12-28 16:38:03 +01:00
|
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|
<ul>
|
2003-02-22 21:15:15 +01:00
|
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|
<li> If an error occurs
|
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|
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|
|
when you try to "<font color="#009900"><b>shorewall start</b></font>",
|
|
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|
|
include a trace (See the <a href="troubleshoot.htm">Troubleshooting</a>
|
2003-02-20 00:21:55 +01:00
|
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|
|
section for instructions). </li>
|
2003-02-22 21:15:15 +01:00
|
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|
2002-12-28 16:38:03 +01:00
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|
</ul>
|
2003-02-22 21:15:15 +01:00
|
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|
2002-12-28 16:38:03 +01:00
|
|
|
|
<h3> </h3>
|
2003-02-22 21:15:15 +01:00
|
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|
|
2002-12-28 16:38:03 +01:00
|
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|
<ul>
|
2003-02-22 21:15:15 +01:00
|
|
|
|
<li>
|
|
|
|
|
|
|
|
|
|
|
|
<h3><b>The list server limits posts to 120kb so don't post GIFs of
|
|
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|
|
your network layout, etc. to the Mailing List -- your
|
|
|
|
|
|
post will be rejected.</b></h3>
|
|
|
|
|
|
</li>
|
2003-02-20 00:21:55 +01:00
|
|
|
|
|
2002-12-28 16:38:03 +01:00
|
|
|
|
</ul>
|
2003-02-22 21:15:15 +01:00
|
|
|
|
The author gratefully acknowleges that the above list was heavily
|
|
|
|
|
|
plagiarized from the excellent LEAF document by <i>Ray</i> <em>Olszewski</em>
|
|
|
|
|
|
found at <a
|
2003-01-22 01:37:23 +01:00
|
|
|
|
href="http://leaf-project.org/pub/doc/docmanager/docid_1891.html">http://leaf-project.org/pub/doc/docmanager/docid_1891.html</a>.<br>
|
2003-02-22 21:15:15 +01:00
|
|
|
|
|
2002-12-28 16:38:03 +01:00
|
|
|
|
<h2>Please post in plain text</h2>
|
2003-02-22 21:15:15 +01:00
|
|
|
|
|
2003-01-14 18:18:42 +01:00
|
|
|
|
<blockquote> </blockquote>
|
2003-02-22 21:15:15 +01:00
|
|
|
|
A growing number of MTAs serving list subscribers are rejecting
|
|
|
|
|
|
all HTML traffic. At least one MTA has gone so far as to blacklist
|
|
|
|
|
|
shorewall.net "for continuous abuse" because it has been my policy to
|
|
|
|
|
|
allow HTML in list posts!!<br>
|
|
|
|
|
|
<br>
|
|
|
|
|
|
I think that blocking all HTML is a Draconian way to control
|
|
|
|
|
|
spam and that the ultimate losers here are not the spammers but the
|
|
|
|
|
|
list subscribers whose MTAs are bouncing all shorewall.net mail. As
|
|
|
|
|
|
one list subscriber wrote to me privately "These e-mail admin's need
|
|
|
|
|
|
to get a <i>(expletive deleted)</i> life instead of trying to rid the
|
|
|
|
|
|
planet of HTML based e-mail". Nevertheless, to allow subscribers to receive
|
|
|
|
|
|
list posts as must as possible, I have now configured the list server
|
|
|
|
|
|
at shorewall.net to strip all HTML from outgoing posts.<br>
|
|
|
|
|
|
|
2002-12-28 16:38:03 +01:00
|
|
|
|
<h2>Where to Send your Problem Report or to Ask for Help</h2>
|
2003-02-22 21:15:15 +01:00
|
|
|
|
|
|
|
|
|
|
<blockquote>
|
2002-12-28 16:38:03 +01:00
|
|
|
|
<h4>If you run Shorewall under Bering -- <span
|
2003-02-22 21:15:15 +01:00
|
|
|
|
style="font-weight: 400;">please post your question or problem
|
|
|
|
|
|
to the <a href="mailto:leaf-user@lists.sourceforge.net">LEAF Users
|
|
|
|
|
|
mailing list</a>.</span></h4>
|
|
|
|
|
|
<b>If you run Shorewall under MandrakeSoft Multi Network
|
|
|
|
|
|
Firewall (MNF) and you have not purchased an MNF license from MandrakeSoft
|
|
|
|
|
|
then you can post non MNF-specific Shorewall questions to the </b><a
|
|
|
|
|
|
href="mailto:shorewall-users@lists.shorewall.net">Shorewall users mailing
|
|
|
|
|
|
list.</a> <b>Do not expect to get free MNF support on the list.</b><br>
|
|
|
|
|
|
|
2002-12-28 16:38:03 +01:00
|
|
|
|
<p>Otherwise, please post your question or problem to the <a
|
2003-02-22 21:15:15 +01:00
|
|
|
|
href="mailto:shorewall-users@lists.shorewall.net">Shorewall users mailing
|
|
|
|
|
|
list.</a></p>
|
|
|
|
|
|
</blockquote>
|
2002-12-28 16:38:03 +01:00
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
2003-02-22 21:15:15 +01:00
|
|
|
|
|
2002-09-16 19:13:10 +02:00
|
|
|
|
<p>To Subscribe to the mailing list go to <a
|
2003-02-22 21:15:15 +01:00
|
|
|
|
href="http://lists.shorewall.net/mailman/listinfo/shorewall-users">http://lists.shorewall.net/mailman/listinfo/shorewall-users</a>
|
2003-02-20 00:21:55 +01:00
|
|
|
|
.</p>
|
|
|
|
|
|
|
2003-02-22 21:15:15 +01:00
|
|
|
|
|
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|
|
|
|
<p align="left"><font size="2">Last Updated 2/22/2003 - Tom Eastep</font></p>
|
2002-12-28 16:38:03 +01:00
|
|
|
|
|
2003-02-22 21:15:15 +01:00
|
|
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|
2002-09-16 19:13:10 +02:00
|
|
|
|
<p align="left"><font face="Trebuchet MS"><a href="copyright.htm"> <font
|
2003-01-14 18:18:42 +01:00
|
|
|
|
size="2">Copyright</font> <20> <font size="2">2001, 2002, 2003 Thomas M. Eastep.</font></a></font><br>
|
2003-02-22 21:15:15 +01:00
|
|
|
|
</p>
|
|
|
|
|
|
<br>
|
|
|
|
|
|
<br>
|
|
|
|
|
|
<br>
|
|
|
|
|
|
<br>
|
2003-02-20 00:21:55 +01:00
|
|
|
|
<br>
|
2003-02-08 21:46:02 +01:00
|
|
|
|
<br>
|
|
|
|
|
|
<br>
|
2002-08-13 22:45:21 +02:00
|
|
|
|
</body>
|
2002-09-16 19:13:10 +02:00
|
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</html>
|
