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<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
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<html>
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<head>
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<meta http-equiv="Content-Language" content="en-us">
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2002-09-16 19:02:45 +02:00
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<meta http-equiv="Content-Type"
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content="text/html; charset=windows-1252">
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<title>Shorewall Support Guide</title>
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</head>
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<body>
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2002-09-16 19:02:45 +02:00
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<table border="0" cellpadding="0" cellspacing="0"
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style="border-collapse: collapse;" width="100%" id="AutoNumber1"
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bgcolor="#400169" height="90">
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<tbody>
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<tr>
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<td
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width="100%">
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2003-03-08 16:48:57 +01:00
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<h1 align="center"><font color="#ffffff">Shorewall Support Guide<img
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src="images/obrasinf.gif" alt="" width="90" height="90" align="middle">
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</font></h1>
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</td>
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</tr>
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</tbody>
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2002-08-22 23:33:54 +02:00
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</table>
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2003-03-18 16:16:33 +01:00
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<h2>Before Reporting a Problem or Asking a Question<br>
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</h2>
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There
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are a number of sources of Shorewall information. Please try these
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before you post.
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<ul>
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<li>Shorewall versions earlier
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that 1.3.0 are no longer supported.<br>
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</li>
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<li>More than half of the questions posted on the support
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list have answers directly accessible from the <a
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href="http://www.shorewall.net/shorewall_quickstart_guide.htm#Documentation">Documentation
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Index</a><br>
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</li>
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<li>
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The <a href="http://www.shorewall.net/FAQ.htm">FAQ</a> has
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solutions to more than 20 common problems. </li>
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<li> The
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<a href="http://www.shorewall.net/troubleshoot.htm">Troubleshooting</a>
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Information contains a number of tips to help
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you solve common problems. </li>
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<li> The
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<a href="http://www.shorewall.net/errata.htm"> Errata</a> has links
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to download updated components. </li>
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<li> The
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Site and Mailing List Archives search facility can locate
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documents and posts about similar problems: </li>
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</ul>
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<h2>Site and Mailing List Archive Search</h2>
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<blockquote>
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<form method="post"
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action="http://lists.shorewall.net/cgi-bin/htsearch"> <font size="-1"> Match:
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<select name="method">
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<option value="and">All </option>
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<option value="or">Any </option>
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<option value="boolean">Boolean </option>
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</select>
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Format:
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<select name="format">
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<option value="builtin-long">Long </option>
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<option value="builtin-short">Short </option>
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</select>
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Sort by:
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<select name="sort">
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<option value="score">Score </option>
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<option value="time">Time </option>
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<option value="title">Title </option>
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<option value="revscore">Reverse Score </option>
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<option value="revtime">Reverse Time </option>
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<option value="revtitle">Reverse Title </option>
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</select>
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</font><input type="hidden" name="config"
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value="htdig"><input type="hidden" name="restrict" value=""><font
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size="-1"> Include Mailing List Archives:
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<select size="1" name="exclude">
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<option value="">Yes</option>
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<option value="[http://lists.shorewall.net/pipermail/.*]">No</option>
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</select>
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</font><br>
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Search: <input type="text" size="30" name="words"
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value=""> <input type="submit" value="Search"><br>
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</form>
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</blockquote>
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2003-03-18 16:16:33 +01:00
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<h2>Problem Reporting Guidelines<br>
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</h2>
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2002-11-24 21:12:22 +01:00
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<ul>
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<li>Please remember we only know what
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is posted in your message. Do not leave out any information
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that appears to be correct, or was mentioned in a previous
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post. There have been countless posts by people who were sure
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that some part of their configuration was correct when it actually
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contained a small error. We tend to be skeptics where detail
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is lacking.<br>
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<br>
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</li>
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<li>Please keep in mind that you're
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asking for <strong>free</strong> technical support.
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Any help we offer is an act of generosity, not an obligation.
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Try to make it easy for us to help you. Follow good, courteous
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practices in writing and formatting your e-mail. Provide details that
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we need if you expect good answers. <em>Exact quoting </em> of
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error messages, log entries, command output, and other output is better
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than a paraphrase or summary.<br>
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<br>
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</li>
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<li>
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Please don't describe your environment and then ask
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us to send you custom configuration files. We're
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here to answer your questions but we can't do
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your job for you.<br>
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<br>
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</li>
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<li>When reporting a problem, <strong>ALWAYS</strong>
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include this information:</li>
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2002-08-22 23:33:54 +02:00
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</ul>
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2002-12-28 16:38:03 +01:00
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<ul>
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2003-01-14 21:32:45 +01:00
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<ul>
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<li>the exact version of Shorewall
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you are running.<br>
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<br>
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<b><font color="#009900">shorewall
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version</font><br>
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</b> <br>
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</li>
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2003-01-14 21:32:45 +01:00
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</ul>
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2003-01-14 21:32:45 +01:00
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<ul>
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<li>the exact kernel version you
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are running<br>
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<br>
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<font color="#009900"><b>uname
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-a<br>
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<br>
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</b></font></li>
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2003-01-14 21:32:45 +01:00
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</ul>
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2003-01-14 21:32:45 +01:00
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<ul>
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<li>the complete, exact output of<br>
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<br>
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<font color="#009900"><b>ip addr
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show<br>
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<br>
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</b></font></li>
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2003-01-14 21:32:45 +01:00
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</ul>
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2003-01-14 21:32:45 +01:00
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<ul>
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<li>the complete, exact output of<br>
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<br>
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<font color="#009900"><b>ip route
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show<br>
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<br>
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</b></font></li>
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2003-01-14 21:32:45 +01:00
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</ul>
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2003-01-14 21:32:45 +01:00
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<ul>
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<li>If your kernel is modularized,
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the exact output from<br>
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<br>
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<font color="#009900"><b>lsmod</b></font><br>
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</li>
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2003-05-29 16:48:09 +02:00
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</ul>
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2002-12-28 16:38:03 +01:00
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</ul>
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2003-01-14 21:32:45 +01:00
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<ul>
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2003-03-23 19:47:54 +01:00
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<ul>
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<li><font color="#ff0000"><u><i><big><b>If you are having
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connection problems of any kind then:</b></big></i></u></font><br>
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<br>
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1. <b><font color="#009900">/sbin/shorewall reset</font></b><br>
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<br>
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2. Try the connection that is failing.<br>
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<br>
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3.<b><font color="#009900"> /sbin/shorewall status
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> /tmp/status.txt</font></b><br>
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<br>
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4. Post the /tmp/status.txt file as an attachment.<br>
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<br>
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</li>
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<li>the exact wording of any <code
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style="color: green; font-weight: bold;">ping</code> failure responses<br>
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<br>
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</li>
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<li>If you installed Shorewall using one of the QuickStart
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Guides, please indicate which one. <br>
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<br>
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</li>
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<li><b>If you are running Shorewall under Mandrake using
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the Mandrake installation of Shorewall, please say so.<br>
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<br>
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</b></li>
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2003-05-18 20:38:34 +02:00
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</ul>
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<li>As
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a general matter, please <strong>do not edit the diagnostic
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information</strong> in an attempt to conceal your IP address,
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netmask, nameserver addresses, domain name, etc. These aren't
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secrets, and concealing them often misleads us (and 80% of the time,
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a hacker could derive them anyway from information contained in
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the SMTP headers of your post).<br>
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<br>
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<strong></strong></li>
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<li>Do you see any "Shorewall" messages ("<b><font
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color="#009900">/sbin/shorewall show log</font></b>") when
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you exercise the function that is giving you problems? If so,
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include the message(s) in your post along with a copy of your /etc/shorewall/interfaces
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file.<br>
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<br>
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</li>
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<li>Please include any of the Shorewall configuration
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files (especially the /etc/shorewall/hosts file
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if you have modified that file) that you think are
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relevant. If you include /etc/shorewall/rules, please include
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/etc/shorewall/policy as well (rules are meaningless unless one
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also knows the policies).<br>
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<br>
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</li>
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<li>If an error occurs when you try to "<font
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color="#009900"><b>shorewall start</b></font>", include a trace
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(See the <a href="http://www.shorewall.net/troubleshoot.htm">Troubleshooting</a>
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section for instructions).<br>
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<br>
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</li>
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<li><b>The list server limits posts to 120kb so don't
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post GIFs of your network layout, etc.
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2003-05-28 21:20:23 +02:00
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to the Mailing List -- your post will be rejected.</b></li>
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2003-05-29 16:48:09 +02:00
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2002-12-28 16:38:03 +01:00
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</ul>
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2003-05-29 16:48:09 +02:00
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<blockquote> The author gratefully acknowleges that the above list was
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heavily plagiarized from the excellent LEAF document by <i>Ray</i>
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<em>Olszewski</em> found at <a
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2003-02-08 21:48:47 +01:00
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href="http://leaf-project.org/pub/doc/docmanager/docid_1891.html">http://leaf-project.org/pub/doc/docmanager/docid_1891.html</a>.<br>
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2003-05-28 21:20:23 +02:00
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</blockquote>
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2003-05-29 16:48:09 +02:00
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<h2>When using the mailing list, please post in plain text</h2>
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<blockquote> A growing number of MTAs serving list subscribers are
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rejecting all HTML traffic. At least one MTA has gone so far as to
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blacklist shorewall.net "for continuous abuse" because it has been
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my policy to allow HTML in list posts!!<br>
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<br>
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I think that blocking all HTML
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is a Draconian way to control spam and that the ultimate
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losers here are not the spammers but the list subscribers
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whose MTAs are bouncing all shorewall.net mail. As one list subscriber
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wrote to me privately "These e-mail admin's need to get a <i>(expletive
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deleted)</i> life instead of trying to rid the planet of HTML based
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e-mail". Nevertheless, to allow subscribers to receive list posts
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as must as possible, I have now configured the list server at
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shorewall.net to strip all HTML from outgoing posts.<br>
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</blockquote>
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2002-12-28 16:38:03 +01:00
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<h2>Where to Send your Problem Report or to Ask for Help</h2>
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2003-05-29 16:48:09 +02:00
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<blockquote>
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2002-12-28 16:38:03 +01:00
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<h4>If you run Shorewall under Bering -- <span
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2003-05-29 16:48:09 +02:00
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style="font-weight: 400;">please post your question or problem
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2003-05-28 21:20:23 +02:00
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to the <a
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2003-05-29 16:48:09 +02:00
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href="mailto:leaf-user@lists.sourceforge.net">LEAF Users mailing
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2003-05-28 21:20:23 +02:00
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list</a>.</span></h4>
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2003-05-29 16:48:09 +02:00
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<b>If you run Shorewall under MandrakeSoft
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Multi Network Firewall (MNF) and you have not purchased
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an MNF license from MandrakeSoft then you can post non MNF-specific
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2003-05-28 21:20:23 +02:00
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Shorewall questions to the </b><a
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2003-05-29 16:48:09 +02:00
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href="mailto:shorewall-users@lists.shorewall.net">Shorewall users mailing
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2003-05-28 21:20:23 +02:00
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list</a>. <b>Do not expect to get free MNF support on the list.</b><br>
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2003-05-29 16:48:09 +02:00
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2002-12-28 16:38:03 +01:00
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<p>Otherwise, please post your question or problem to the <a
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2003-05-29 16:48:09 +02:00
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href="mailto:shorewall-users@lists.shorewall.net">Shorewall users mailing
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2003-05-28 21:20:23 +02:00
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list</a> .</p>
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2003-05-29 16:48:09 +02:00
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2003-05-18 20:38:34 +02:00
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<p> To Subscribe to the mailing list go to <a
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2003-05-29 16:48:09 +02:00
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href="http://lists.shorewall.net/mailman/listinfo/shorewall-users">http://lists.shorewall.net/mailman/listinfo/shorewall-users</a>
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2003-05-28 21:20:23 +02:00
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.<br>
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2003-05-29 16:48:09 +02:00
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</p>
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</blockquote>
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2003-03-18 16:16:33 +01:00
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<p>For information on other Shorewall mailing lists, go to <a
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2003-05-18 20:38:34 +02:00
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href="http://lists.shorewall.net">http://lists.shorewall.net</a><br>
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2003-05-29 16:48:09 +02:00
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</p>
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<p align="left"><font size="2">Last Updated 5/28/2003 - Tom Eastep</font></p>
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2002-09-16 19:02:45 +02:00
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<p align="left"><font face="Trebuchet MS"><a href="copyright.htm"> <font
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2003-01-14 21:32:45 +01:00
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size="2">Copyright</font> <20> <font size="2">2001, 2002, 2003 Thomas M. Eastep.</font></a></font><br>
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2003-05-29 16:48:09 +02:00
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</p>
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<br>
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2002-08-22 23:33:54 +02:00
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</body>
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2002-09-16 19:02:45 +02:00
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</html>
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