Sam Splunks
7e65e3d367
Renamed setting to HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_STATUSES
2024-02-14 13:23:15 +00:00
Sam Splunks
90666a47ba
Adding HELPDESK_FOLLOWUP_TIME_CALCULATION_EXCLUDE_STATUSES setting
2024-02-14 13:21:19 +00:00
Sam Splunks
220f6d56a8
Adding HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_HOLIDAYS setting
2024-02-14 13:03:58 +00:00
Sam Splunks
eb9d947dd6
Update comments
2024-02-14 12:33:20 +00:00
Sam Splunks
a671a9e8dc
Fixed undefined timedelta error
2024-02-14 10:23:31 +00:00
Sam Splunks
c3f6a1caa2
Adding second precision for float conversion
2024-02-14 10:21:34 +00:00
Sam Splunks
05dfde59cb
Include opening hours for follow-up time_spent calculation
2024-02-14 10:16:20 +00:00
Sam Splunks
ed6aa132f3
timedelta seconds property is limited to 86400
2024-02-13 10:31:06 +00:00
Sam Splunks
ab8bd7637d
Adding comment header according to documentation header
2024-02-13 09:30:21 +00:00
Sam Splunks
cd77ac7a9d
Update FollowUp time calculation method
2024-02-13 09:27:12 +00:00
Sam Splunks
f7e3a2b8aa
Automatic absolute time_spent calculation for ticket FollowUp
2024-02-13 08:59:48 +00:00
Sam Splunks
40ef247844
Handle "no label" for status id case (shouldn't happen)
2024-02-05 11:39:45 +01:00
Sam Splunks
c7a9a1ab54
Removed ticket new status logic from templates
2024-02-05 11:34:56 +01:00
Sam Splunks
8b53ef9505
Passing ticket status flow logic to Ticket model
2024-02-05 10:58:42 +01:00
Sam Splunks
6498126b87
Forgot {% endif %} line while pasting code
2024-02-02 16:20:08 +01:00
Sam Splunks
302769e59c
Merge branch 'main' into main
2024-02-02 16:08:33 +01:00
Sam Splunks
827c0b7ed3
Update public ticket view with new settings statuses logic
2024-02-02 15:40:08 +01:00
Sam Splunks
71047e1fac
Allow new settings statuses in "Respond to this ticket" status changes
2024-02-02 15:32:12 +01:00
Sam Splunks
2ff266a612
Fixed pairing parenthesis
2024-02-01 16:28:26 +01:00
Sam Splunks
3e6e39fc39
Fixing missing capitalized Q_OPEN_STATUSES variable
2024-02-01 15:43:56 +01:00
Sam Splunks
ab2c2f79a4
Allow Tickets status choices customization
2024-02-01 15:38:02 +01:00
Ste-KNY
aaafe397c1
Implement Custom delete_queryset Method in QueueAdmin to Resolve Django 1062 Error
2024-01-31 14:13:25 +01:00
Sam Splunks
1bf92a82c4
Removed unused gettext import
2024-01-24 10:59:51 +01:00
Sam Splunks
3e791d98fa
Explicit property naming
2024-01-22 14:39:53 +00:00
Sam Splunks
3537ec7447
Customization of Ticket PRIORITY_CHOICES in project settings
2024-01-22 14:30:44 +00:00
Timothy Hobbs
c9f742227e
Include custom fields in user tickets api endpoint
2024-01-16 22:19:32 +00:00
Timothy Hobbs
b0977a44d0
Remove debug output code from tests
2024-01-04 00:16:47 +00:00
Timothy Hobbs
7aa7f0eca2
Fix custom field sending in new ticket webhook
2023-12-27 19:39:12 +00:00
Timothy Hobbs
7a4210df50
my_tickets.html: Trans tags
2023-12-04 23:42:49 +00:00
Timothy Hobbs
9b17dc3cbd
More formatting fixes on ticket view page
2023-12-04 23:38:28 +00:00
Timothy Hobbs
4432802562
Fix css for showing ticket followups
2023-12-04 23:38:28 +00:00
Timothy Hobbs
83994d07d7
Fix updating tickets when opened from my-tickets view
2023-12-04 23:38:28 +00:00
Timothy Hobbs
27f295098c
Improve webhook env var handling & docs
2023-12-04 23:37:31 +00:00
Christopher Broderick
c959c24b96
Merge branch 'main' into webhooks-2
2023-12-04 08:42:58 +00:00
Christopher Broderick
9db89e6714
Merge pull request #1145 from timthelion/webhooks-1
...
API: Actually send out emails when creating followups via the API
2023-12-04 07:57:36 +00:00
Timothy Hobbs
04bbb27b24
Fix mistake in if chaining
2023-12-03 00:34:29 +00:00
Timothy Hobbs
e708281dcd
Implement webhooks. Fixes #264
2023-12-02 20:57:21 +00:00
Timothy Hobbs
9526ca9820
Do the full update ticket flow when followups are posted from the API
2023-11-30 11:40:11 +01:00
Timothy Hobbs
2360c2ed53
Add My Tickets view to staff menu as well
2023-11-27 11:18:31 +01:00
Timothy Hobbs
e00e19625a
Remove Due Date and Submitter columns from My Tickets view as these are not necessary
2023-11-27 11:14:10 +01:00
Timothy Hobbs
ffb7522e79
Use update_ticket method when placing ticket on hold
2023-11-26 16:40:52 +00:00
Timothy Hobbs
8f71bdac7a
Add tests for user_tickets api endpoint
2023-11-26 12:58:53 +00:00
Timothy Hobbs
5d190c30ab
re-protect public views
2023-11-23 22:52:45 +01:00
Timothy Hobbs
162a368b9d
Remove all mention of obsolute API deactivation switch. The helpdesk frontend
...
now requires the API
2023-11-23 22:23:13 +01:00
Timothy Hobbs
3d4d58b5fd
Fixes #994
2023-11-23 21:58:02 +01:00
Timothy Hobbs
b92c83de39
Implement My Tickets view in public helpdesk
...
Note: This is a breaking change as it forces pagination on the API endoints.
This should have been done from the start as the API without pagination is
useless when there are large numbers of tickets.
2023-11-23 21:50:44 +01:00
Timothy Hobbs
cec90aafdd
Show username in nav header
2023-11-23 20:59:58 +01:00
Timothy Hobbs
4481795c7f
search_for_ticket → class based view
2023-11-23 20:52:27 +01:00
Timothy Hobbs
e128cc0d5c
view_ticket → class based view
2023-11-23 20:48:50 +01:00
Christopher Broderick
da00cf67b3
Update helpdesk/settings.py
...
Co-authored-by: Benbb96 <Benbb96@users.noreply.github.com>
2023-11-15 11:31:45 +00:00
Christopher Broderick
6cba903827
Merge remote-tracking branch 'origin/main' into fix_unassigned_kbitems_not_visible_when_teams_not_active
2023-11-15 01:06:07 +00:00
Christopher Broderick
d65b103cc4
Merge pull request #1139 from timthelion/webhooks
...
Refactor update tickets view
2023-11-15 00:54:32 +00:00
Christopher Broderick
9195e4b738
Unassigned tickets lookup foix when teams is disabled.
2023-11-15 00:42:51 +00:00
Christopher Broderick
9147cb16d5
Changed settings to support simple enable/disable of teams.
2023-11-15 00:41:56 +00:00
Christopher Broderick
9c234494c4
Additional email unit test for alternate multipart without related
...
multipart.
2023-11-15 00:40:43 +00:00
Timothy Hobbs
b0ef6a5484
Fix #1138 by calling update_ticket directly from non-update views
2023-11-14 21:47:12 +01:00
Timothy Hobbs
ade4c3115e
Move update ticket logic out of staff.py
2023-11-14 21:17:37 +01:00
Timothy Hobbs
6cd5522099
Move to ruff, its faster & catches more
2023-11-14 20:37:05 +01:00
Timothy Hobbs
21513d4524
Fix security problem with update_ticket view
...
@martin-marty Introduced a security flaw in this commit.
ecefd5e407
2023-11-11 22:26:19 +01:00
tecbr
f1d530db2a
Fix 0034_create_email_template_for_merged.py
2023-11-09 21:22:56 -03:00
tecbr
5df7b8ff85
Fix 0009_migrate_queuemembership.py
2023-11-09 21:22:13 -03:00
Naggafin
60aae680dd
changed UserSerializer to utilize custom user classes (didn't work with them before)
2023-11-09 13:07:26 -05:00
Christopher Broderick
2c197fb2bf
Fix ordering of imports
2023-10-26 21:54:15 +01:00
Christopher Broderick
8a2ee78661
Add unit tests for get_mail task.
2023-10-26 21:32:32 +01:00
Christopher Broderick
e4da2797b9
Fix missing f-string operator.
...
Add queue name to info log.
2023-10-26 21:31:53 +01:00
Christopher Broderick
e040bcac77
Add missing capture of exception to variable.
2023-10-25 17:15:45 +01:00
Christopher Broderick
bc7e189a5c
Remove check for info being enabled
2023-10-24 14:24:10 +01:00
Christopher Broderick
2c9e251113
Fix order of imports
2023-10-24 14:20:09 +01:00
Christopher Broderick
a7863b5f27
Fix formatting
2023-10-24 14:08:40 +01:00
Christopher Broderick
8849943d33
Add logging to stdout when enabled to facilitate debugging issues.
2023-10-24 13:50:23 +01:00
Timothy Hobbs
cbb5dcdef9
Document standalone install
2023-10-14 18:48:53 +02:00
Timothy Hobbs
405efcc33b
Delete emails immediately to prevent duplicate ticket problems
...
Right now if there is an exception in this loop due to a single messed up
email (perhapse an invalid email address), the loop will fail without deleting
the already processed emails. In a few hours you can end up with hundreds of
duplicate tickets. This way, the already processed emails will be deleted and
not processed again.
2023-10-14 18:48:02 +02:00
Christopher Broderick
27bb8f3fc5
Merge branch 'main' into Fix_File_Permission_777
2023-10-13 10:38:30 +01:00
Christopher Broderick
41b4263f1f
Merge branch 'main' into HELPDESK_USE_HTTPS_IN_EMAIL_LINK-default-value
2023-10-13 10:12:28 +01:00
fazledyn-or
11327e7469
Added the default permission in settings.py
2023-10-11 11:50:56 +06:00
Christopher Broderick
e90739a07a
Fix formatting issues
2023-10-10 14:08:57 +01:00
Christopher Broderick
104a849d9f
Fix flake8 issues
2023-10-10 14:08:47 +01:00
Christopher Broderick
276af1c03c
Fix inline with multipart message attachment test
2023-10-10 13:47:18 +01:00
Christopher Broderick
7e7a38cc3c
Fix to avoid using "hidden" variable as kwarg.
2023-10-10 13:42:40 +01:00
Christopher Broderick
8006826ddf
Process email content first then focus on attachments.
...
Use the EmailMessage class for enhanced processing.
2023-10-10 13:41:28 +01:00
fazledyn-or
90bcac954f
Fixed file permission(s) in models.py/attachment_path
2023-10-06 17:33:18 +06:00
Benbb96
8a6525e47c
Use SECURE_SSL_REDIRECT as a default value for HELPDESK_USE_HTTPS_IN_EMAIL_LINK setting
2023-09-03 01:07:43 +02:00
Christopher Broderick
49813051bc
Change method name to match refactored email.py
2023-07-23 06:44:05 +01:00
Christopher Broderick
0b9bfbcddd
Enhance tests for multiple parts in emails.
2023-07-23 06:43:08 +01:00
Christopher Broderick
9bbe1945b0
Fix format errors
2023-07-23 06:31:29 +01:00
Christopher Broderick
f7381d5b62
Fix some bugs and enhance some methods to support unit tests.
2023-07-23 06:13:24 +01:00
Christopher Broderick
2e5697c11a
Completely rework the email parsing.
...
Fixes a number of hacks that have accumulated and makes it is more
easily understood and easier to enhance in the future.
2023-07-23 06:12:32 +01:00
Christopher Broderick
fad11d53bb
Make query test less flaky
2023-07-18 01:35:13 +01:00
Christopher Broderick
07f6d5f6c8
Make test less dependent on template changes
2023-07-18 01:01:10 +01:00
Christopher Broderick
7b72a2cad2
Allow identifying what exactly is not asserted.
2023-07-17 23:33:56 +01:00
Christopher Broderick
707cc6761b
Implement a recursive multipart parser to cater for attachments that
...
have embedded attachments.
2023-07-16 14:55:18 +01:00
Benbb96
482772d3c6
Update French translations
2023-05-01 23:46:20 +02:00
Benbb96
770cdc77b8
Add more tests
2023-05-01 22:54:41 +02:00
Benbb96
3bb1c88210
Fix isort
2023-05-01 00:25:33 +02:00
Benbb96
2768c98fb9
Starting to implement some tests
2023-05-01 00:20:09 +02:00
Benbb96
3b55f37fb5
Fix isort issues
2023-04-30 04:13:50 +02:00
Benbb96
3235333873
Drag & drop on ticket checklist tasks edition page + Use an empty form in order to better generate new task row dynamically
2023-04-30 03:56:42 +02:00
Benbb96
ff61f85d59
Rename template_task_form_row.html
2023-04-30 03:24:12 +02:00
Benbb96
ef88a2ee8a
Better workflow for creating new ticket checklist, into a modal
2023-04-30 03:11:27 +02:00
Benbb96
11b2b36dd2
Allow updating task state when writing a ticket follow-up
2023-04-30 02:18:16 +02:00
