Georg Lehner
80ae20d1ac
Fix: Saving tickets with attachments disabled raises error
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Exclude code where followups add their attachments to a new ticket.
Make helper function _attach_files_to_follow_up() more robust.
2024-06-12 14:58:00 +02:00
Georg Lehner
20cd08fe28
Do not show attachments in public tickets if not enabled, fix attachment upload if enabled
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Attachments in followups were still shown (if they existed) even if
HELPDESK_ENABLE_ATTACHMENT was set to False.
If attachments were enabled it was not possible to upload them because
the JavaScript code for uploading attachments to public was not loaded
in the template.
2024-06-10 12:47:13 +02:00
Georg Lehner
78cf89ca9b
Exclude related JavaScript function from staff Ticket view when attachments are not enabled
2024-06-10 11:24:00 +02:00
Georg Lehner
3dcbdad638
Fix: helpdesk settings are imported as settings
2024-06-07 18:04:05 +02:00
Georg Lehner
a2f944b475
Enable attachments by default
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In order to not break existing django-helpdesk installations
upon upgrade.
2024-06-07 17:58:41 +02:00
Georg Lehner
cc1b125d53
Disable email attachment processing and email saving if attachments are not enabled.
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Caution: untested
2024-06-06 15:58:27 +02:00
Georg Lehner
dd4c04945a
Add HELPDESK_ENABLE_ATTACHMENTS setting and make it show/hide attachment related UI
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Default setting is false. This is not backward compatible.
The rationale is: attachments contain most likely sensitive information.
By default they are served without access control. Currently there is
no simple feature to configure access control. To avoid unintentional
disclosure attachments should be an opt in: you have been warned.
2024-06-06 15:47:50 +02:00
Georg Lehner
95755125fb
Add datatables error message to error pop up
2024-05-14 21:46:18 +02:00
Georg Lehner
25f338cfc5
Pop up a nice error message when an AJAX request fails.
2024-05-11 16:41:01 +02:00
Benbb96
306a01a8b4
add login again button and reformat logged_out.html
2024-05-08 16:25:49 +02:00
Benbb96
ef5a43a3e2
remove unused import
2024-05-08 16:05:22 +02:00
Benbb96
485ac1294c
remove next_page parameter and show how to set LOGOUT_REDIRECT_URL in settings
2024-05-08 15:47:14 +02:00
Benbb96
b1316214c7
replace hardcoded path ../ to reverse_lazy URL
2024-05-07 15:50:51 +02:00
Benbb96
2d561d15c8
fix design on login/logout button when not staff
2024-05-07 15:43:12 +02:00
Benbb96
6fe5f1681f
fix logout in Django 5 with POST action instead of GET
2024-05-07 14:54:05 +02:00
ilikerobots
89ab173034
update raw parameter name to match view
2024-05-03 10:38:17 +03:00
Christopher Broderick
a6bb99f1e8
Merge branch 'main' into view_protectors
2024-04-29 21:25:36 +01:00
Christopher Broderick
dba8a889a3
Merge pull request #1172 from jorge-leon/fix-public-view-and-context-help-urls
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FIX: replace hardcoded urls with Django generated ones. Fixes #1171
2024-04-24 19:05:07 +01:00
Timothy Hobbs
8f9d385e10
Merge branch 'main' into view_protectors
2024-04-23 21:29:38 +02:00
Timothy Hobbs
ebbbcdb2aa
Deprecate VALID_EXTENSIONS properly
2024-04-22 18:38:59 +02:00
Georg Lehner
c723873d83
FIX: replace hardcoded urls with Django generated ones.
...
The My Tickets view generated ticket urls with a '/view' string prefix. This
is replaced by proper Django URL resolution.
The public and staff ticket view used a '../../' string prefix which brakes in
the public ticket view. They are both replaced with proper Django URL resolution.
2024-04-17 21:17:41 +02:00
Sam Splunks
8541acd49d
Updated comment
2024-04-17 10:21:02 +00:00
Sam Splunks
2fc95d165a
new_ticket_done signal emitted through email
2024-04-17 10:19:50 +00:00
Sam Splunks
81f9226f7c
Removed unused webhooks import
2024-04-17 10:09:15 +00:00
Sam Splunks
9a6939b564
Attach send_new_ticket_webhook to the new_ticket_done signal
2024-04-17 10:02:44 +00:00
Sam Splunks
c6cad5f702
Removed unused webhooks import
2024-04-16 08:52:22 +00:00
Sam Splunks
c0ee8e0847
Use update_ticket mechanism in email.py
2024-04-16 08:49:11 +00:00
Sam Splunks
79b7ce9650
notify_followup_webhooks used in email, so moving signal triggering code
2024-04-16 08:42:03 +00:00
Sam Splunks
0e96909f43
Removed unused TichetChange import
2024-04-16 08:36:29 +00:00
Sam Splunks
08ed2a5035
Adding receiver import
2024-04-16 08:34:03 +00:00
Sam Splunks
ebb9a4d50d
Make update_ticket_done signal trigger notify_followup_webhooks
2024-04-16 08:23:06 +00:00
Sam Splunks
2499f81d4d
Add a signal when the ticket upate is done (every related instance created and updated)
2024-04-16 08:04:01 +00:00
Sam Splunks
8fffae343c
Update TicketChange creation code
2024-04-16 07:58:33 +00:00
Sam Splunks
a775622521
Create ticket change through instance relationship
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Co-authored-by: Benbb96 <Benbb96@users.noreply.github.com>
2024-04-12 10:44:56 +02:00
Sam Splunks
5b39c9aeeb
Update forloop for queues with explicit variable names in ticket template
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Co-authored-by: Benbb96 <Benbb96@users.noreply.github.com>
2024-04-12 10:39:58 +02:00
Sam Splunks
62ef86a047
Settings assertion values in hours
2024-04-09 13:45:41 +00:00
Sam Splunks
aa5e2d0c67
Fixed test comment
2024-04-09 13:33:20 +00:00
Sam Splunks
d1af580483
Remove queues exclusion at the end of test
2024-04-09 13:32:11 +00:00
Sam Splunks
6e845f6351
Adding test for multiple exclusion queues through follow-ups
2024-04-09 13:27:42 +00:00
Sam Splunks
f4ab7a5226
Refactored time_spent calculation queue exclusions to reflect queue changes over time
2024-04-09 13:25:35 +00:00
Sam Splunks
e372f4447b
Adding test_update_ticket_queue test
2024-04-09 12:18:43 +00:00
Sam Splunks
e526c21aef
Update ticket queue foreign key id
2024-04-09 12:05:32 +00:00
Sam Splunks
33b3216d38
Merge branch 'django-helpdesk:main' into followup_queue_change
2024-04-09 12:01:12 +02:00
Sam Splunks
bb4e05ba39
Removed unused Queue model import
2024-04-08 12:43:11 +00:00
Sam Splunks
42be32b17b
Allow to track queue change in follow-ups
2024-04-08 12:33:23 +00:00
Sam Splunks
e439acd626
Removed helpdesk_settings USE_TZ
2024-04-08 08:41:27 +00:00
Sam Splunks
27bafa847c
Removed old comment
2024-04-08 08:39:27 +00:00
Sam Splunks
09f504fa3e
Removing unnecessary followup saves
2024-04-08 08:37:00 +00:00
Sam Splunks
210b7b13f8
Removing unused test Client
2024-04-08 08:31:58 +00:00
Sam Splunks
b99514f585
Removed useless USE_TZ
2024-03-27 16:27:32 +00:00
