123 Commits

Author	SHA1	Message	Date
Timothy Hobbs	24b8e45f66	Add ability to hide fields in public ticket submission form using kwargs	2020-01-20 13:07:45 +01:00
Arkadiy Korotaev	896307582a	fix<tickets>: Force HELPDESK_PUBLIC_TICKET_QUEUE for anon tickets ... Before: we set initial value for the widget and had it hidden. So user could still change the queue with some HTML knowledge. Now: we drop the field at all and assign queue directly, utterly ignoring the POST request content for "queue" field.	2020-01-07 13:47:36 +01:00
Garret Wassermann	e20f441992	PEP-8 fixes	2019-05-24 13:27:48 -04:00
Jachym Cepicky	611e6de928	fix for the issue #145	2019-05-22 11:20:01 +02:00
Jachym Cepicky	9127275557	adding support for images as knowledgebase attachment	2019-03-09 18:14:11 +01:00
Jachym Cepicky	8cc0ca47f8	display list of queues only for users with right permissions	2019-02-05 15:44:06 +01:00
Garret Wassermann	696d10db12	Remove old python2/six code	2018-12-28 03:13:52 -05:00
Garret Wassermann	bb4178b477	Merge develop branch into bootstrap4	2018-11-03 22:40:03 -04:00
Timothy Hobbs	6c37d73d4e	DRY out email sending code and normalize behavior ... This refactor removes duplicated logic for deciding whom the messages get sent to. It also normalizes behavior ensuring that all CCed addresses are sent to in all cases that CCed individuals should be notified.	2018-11-01 14:56:17 +01:00
Timothy Hobbs	3f6ae1aefe	Transform UserSettings into a normal django model	2018-10-25 17:54:37 +02:00
Garret Wassermann	fd5c356820	Merge branch 'develop' into bootstrap4	2018-09-08 22:30:18 -04:00
Timothy Hobbs	ffc97338c9	Submit ticket link should work for non-logged in users	2018-09-07 19:10:57 +02:00
Garret Wassermann	eabf32d91b	Navigation is Bootstrap 4 and SB Admin 5.0 now	2018-09-02 04:36:16 -04:00
Garret Wassermann	ed0596e430	Merge branch 'master' into feature-public-ticket-defaults	2018-01-10 13:18:29 -05:00
Arne Brutschy	f3e52a2f12	Adds pre-defined values for public tickets ... This commit adds three new settings that allow the operator to pre-define the `queue`, `priority` and `due_date` fields for public tickets. If one of these settings are present the corresponding input field is hidden from the form. The settings are the following: HELPDESK_PUBLIC_TICKET_QUEUE = 'website' HELPDESK_PUBLIC_TICKET_PRIORITY = 2 HELPDESK_PUBLIC_TICKET_DUE_DATE = '' If the due date is set to the empty string, no due date is saved in the ticket (analogously to the form). The other settings should be self-explanatory.	2018-01-09 14:53:05 +01:00
Garret Wassermann	d18ce1f1d5	Bump version to 0.2.6 to fix remaining Django 2.0 warnings	2017-12-28 09:11:34 -05:00
Alex Seeholzer	4e018db5a6	Added unique related_name “usersetttings_helpdesk” for the one-to-one relation to User in UserSettings.	2017-01-13 15:22:41 +01:00
Jonathan Barratt	5acd891c68	refactor all handling of attached files ... Extract attachment processing from forms, views.staff, and management.command.get_email modules, and consolidate it into a unified lib module function. Also refactor the affected components, most notably lib.send_templated_email, to make it easier (IMO) to reason about changes to them. Add unit tests for attachments with UTF-8 filenames, and functional tests for submission of same, as well as ASCII versions, through the public ticket-form. Remove unused Attachment method "get_upload_to".	2016-12-08 19:47:20 +07:00
Jonathan Barratt	7738bba2ab	remove special-case imports for legacy versions ... standardise use, or avoidance, of timezone, template from_string, and Context	2016-11-21 10:16:03 +07:00
Will Stott	f34696df8d	Use Django's six module for StringIO imports.	2016-11-17 11:25:46 +00:00
Garret Wassermann	194641613c	Sync with upstream, merged in AbstractForm with bootstrap class	2016-10-31 01:38:49 -04:00
Alex Barcelo	abd6fdcebe	simplifying if-case branches on CustomFieldMixin	2016-10-30 20:53:18 +01:00
Alex Barcelo	cce12181f0	refactoring single-letter variables into better names	2016-10-30 20:43:05 +01:00
Alex Barcelo	681a1893bd	missed a refactoring	2016-10-30 08:42:05 +01:00
Alex Barcelo	d8d10fae90	DRY in *TicketForm --by adding an Abstrat~ one	2016-10-30 08:39:17 +01:00
Alex Barcelo	bea6fbf75a	fixing a deprecated usage, and adding a minor branch control	2016-10-30 08:38:49 +01:00
Garret Wassermann	dc25164304	More PEP8 changes (hopefully last)	2016-10-29 04:27:29 -04:00
Garret Wassermann	4cf46156f1	More PEP8 changes	2016-10-29 04:20:16 -04:00
Garret Wassermann	d791700582	Fix PEP8 errors	2016-10-29 04:08:57 -04:00
Garret Wassermann	cad174468b	Sync with namespace and other v0.2 changes	2016-10-29 03:47:15 -04:00
Alex Barcelo	53ed0d3a2c	Remove all the deprecated API related files and references	2016-10-29 08:50:13 +02:00
Alex Barcelo	30e3aa55aa	almost auto-fix on misc files	2016-10-23 22:09:17 +02:00
Alex Barcelo	24d88be8d9	Initial general clean-up of stuff	2016-10-21 17:14:12 +02:00
Jerome Flesch	74668f30d5	forms.py : To get the translations for the fields' labels, use ugettext_lazy() instead for ugettext(). ... ugettext() loads the translations at the same time the module is loaded (--> always in english). ugettext_lazy() loads them when they are needed (--> when the user makes a query --> we known the language the user wants based on the header of their HTTP request) Signed-off-by: Jerome Flesch <jflesch@gmail.com>	2016-10-18 15:37:57 +02:00
Jerome Flesch	0ad110ec7f	forms.py: cleanup whitespaces ... Signed-off-by: Jerome Flesch <jflesch@gmail.com>	2016-10-18 15:35:41 +02:00
Garret Wassermann	414f7e7c03	Make Knowledgebase categories nicer; include jQuery UI for DatePicker on new ticket form	2016-09-27 13:16:28 -04:00
Garret Wassermann	00cdbcf43b	Finish CSS template changes for Ticket page and related properties; includes responsive Ticket list table; styled file input buttons but need to find way to update text for beyond the first input box; added a ticket_attachment_del page to confirm removal of attachment and styled it	2016-09-12 02:11:55 -04:00
imbashamba	191ce3c53c	Nullable "default_owner" field added to Queue model ... If default_owner is specified, tickets from public form will be assigned to him and he'll be notified by email	2016-02-17 11:40:08 +03:00
Ross Poulton	70c57f9096	Merge	2015-04-28 09:13:54 +10:00
Ross Poulton	19ec7bee96	Extend attachment filefield max length in upload form. Fixes #301.	2015-02-14 11:02:58 +11:00
Ross Poulton	0d9446480e	Merge pull request #273 from vladyslav2/master ... Fix replace function for custom fields	2014-10-27 11:17:53 +11:00
Vladyslav T	f1147f695a	Fix replace function for custom fields	2014-10-25 22:53:56 +03:00
Tom Graham	d2ac8af6c0	Improved support for custom user models ... Support for custom user models with a non-standard username field	2014-10-22 16:18:04 +11:00
Ross Poulton	1a157ed097	Django 1.7 compat update. Fixes #255, thanks @danie1k	2014-09-11 17:37:51 +10:00
Ross Poulton	4c901880bc	Allow file attachments in storages other than local files (eg S3). Fixes GH-249.	2014-09-02 18:36:00 +10:00
Gabriel Pichot	27217edf4a	Changed references from auth.User to get_user_model (views, forms & commands)	2014-06-18 16:21:37 +02:00
Matt Molyneaux	4caa54f84d	Move CustomField to field class code to a mixin	2014-06-05 09:51:19 +01:00
Ross Poulton	d340446feb	Remove django-tagging support, as that library is unmaintained. Closes #194.	2014-01-29 22:00:00 +11:00
Tony Zhu	b6339cc016	Fix the bug of handling attachments when Django DEFAULT_FILE_STORAGE is not FileSystemStorage	2013-11-19 21:24:52 +00:00
Ross Poulton	556cf5d302	fix tpyo - importError vs ImportError	2013-01-23 11:55:36 +11:00
Ross Poulton	53273e3794	Fix datetime/timezone handling in Django <1.4; update management commands to be timezone-aware	2013-01-23 11:35:18 +11:00
Ross Poulton	341a40b9ae	Make datetime handline offset-aware. Now requires pytz. Fixes #142.	2013-01-23 10:59:12 +11:00
digitalpbk	7716eb69a9	assigned_to.usersettings.settings is a dictionary ... t.assigned_to.usersettings.settings is a dictionary, so getattr does not work	2012-10-07 14:16:57 +05:30
yekibud	3e8d6edfc7	commented out some unimplemented test code	2012-01-20 16:47:41 -08:00
tschmidt	1a4c6520a6	added due_date migration and added to edit ticket form	2012-01-20 15:03:07 -08:00
tschmidt	01b0adc733	adding due_date form and model field	2012-01-20 12:48:38 -08:00
tschmidt	0f38b688a1	fixed other instances of custom field list without blank default	2012-01-18 11:38:56 -08:00
tschmidt	9aa32cc4f6	fixed custom field list without blank default	2012-01-18 11:20:22 -08:00
tschmidt	949179ec2e	adding HELPDESK_STAFF_ONLY_TICKET_OWNERS and HELPDESK_STAFF_ONLY_TICKET_CC settings	2012-01-17 13:40:44 -08:00
Ross Poulton	533fdc8c2a	Merge branch 'kotowicz-master', manually merging conflicts in these files: ... helpdesk/lib.py helpdesk/templates/helpdesk/ticket_desc_table.html helpdesk/views/staff.py	2012-01-11 09:18:05 +00:00
Andreas Kotowicz	71d69278bc	custom fields: add option which forces user to make an active choice. ... in forms.py we prepend a 0 entry to the list of choices.	2011-12-01 20:48:37 +01:00
Andreas Kotowicz	90721b0746	create_ticket form modifications: make 'title', 'submitter_email' and 'body' fields wider.	2011-11-28 16:06:36 +01:00
Andreas Kotowicz	cb34b1933a	make django-helpdesk more customizable + bug fixes: ... - look at settings.py for all new options regarding customization. - settings can be accessed inside the templates via the new templatetag 'load_helpdesk_settings' - allow editing of personal followups, but only if followup does not contain any ticketchanges - otherwise this information is lost after the editing. - add 'delete' link to attachments - link to list of closed tickets in queue overview - add 'closed & resolved' section to dashboard - hide 'pre-set reply' box if no pre-set replies are found. - use 'SelectDateWidget' for custom DateField - fix how we update followups so that attachments don't get deleted - fix bug where resolution emails contained the solution 'None' - fix stats crashing bug - fix locale bug	2011-11-19 09:34:07 +01:00
Alex Garel	23463c902e	Using safe_template_context to build templated email context forms.py ... Without this send_templated_mail does not work (Exception on context['queue'].get('locale', 'en')	2011-11-08 17:31:05 +01:00
Ross Poulton	8b6fbd8965	Add ticket dependency so you can't resolve a ticket until it's dependents are resolved. Addresses GH-43	2011-05-10 19:27:11 +10:00
Ross Poulton	f4864ef34d	Show custom fields when editing tickets. Closes GH-24.	2011-05-10 07:54:44 +10:00
Ross Poulton	b42026ec33	Allow selection of all items on custom "list" fields. Fixes GH-23.	2011-05-02 22:32:15 +00:00
Andreas Kotowicz	2d302ceba6	sort list of users by username in helpdesk/tickets/X/cc/add/	2011-02-06 18:49:07 +01:00
Ross Poulton	e9667109ab	Fix issue with public ticket form when using custom textarea fields.	2011-02-02 20:40:46 +00:00
Ross Poulton	ebe0382725	Initial shot at custom fields on Ticket model. Manage these fields via Django admin.	2011-02-02 11:22:46 +00:00
Ross Poulton	97886abc76	Add ability for FollowUp records to be edited by staff. Closes Google Code issue #131; Github issue #5. Thanks to Google user 'alecs.box' for the patch.	2011-01-29 06:02:03 +00:00
Ross Poulton	7654de9d28	Change references to Jutda Helpdesk to django-helpdesk as that should ... be the real name for this project IMHO.	2011-01-25 23:08:41 +00:00
Ross Poulton	53327eb66a	Moved all project files under a "helpdesk" directory. Should make it easier to use setup.py / pypi / whatever in the future.	2011-01-25 23:02:00 +00:00