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Commit Graph

60 Commits

Author SHA1 Message Date
Sam Splunks
b3cbfdbe09 Added HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_QUEUES setting 2024-02-14 13:36:46 +00:00
Sam Splunks
7e65e3d367 Renamed setting to HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_STATUSES 2024-02-14 13:23:15 +00:00
Sam Splunks
90666a47ba Adding HELPDESK_FOLLOWUP_TIME_CALCULATION_EXCLUDE_STATUSES setting 2024-02-14 13:21:19 +00:00
Sam Splunks
220f6d56a8 Adding HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_HOLIDAYS setting 2024-02-14 13:03:58 +00:00
Sam Splunks
05dfde59cb Include opening hours for follow-up time_spent calculation 2024-02-14 10:16:20 +00:00
Sam Splunks
13e42f1956 Document HELPDESK_FOLLOWUP_TIME_SPENT_AUTO setting 2024-02-13 09:06:58 +00:00
Sam Splunks
bfb58a1ccf
Documenting HELPDESK_TICKET_STATUS_CHOICES_FLOW setting 2024-02-05 11:54:25 +01:00
Sam Splunks
ec49ac07bb
Update settings.rst with explicit settings for STATUS_CHOICES 2024-02-02 12:11:17 +01:00
Sam Splunks
c9628e3234
Documentation text editing 2024-02-01 16:23:18 +01:00
Sam Splunks
06dab282b9
Documentation for STATUS_CHOICES customization 2024-02-01 16:16:39 +01:00
Sam Splunks
d0cb8a8165
Update docs/settings.rst with matching priority ids 
Co-authored-by: Benbb96 <Benbb96@users.noreply.github.com>
 2024-01-24 11:41:47 +01:00
Sam Splunks
229a73a8c1
Update settings.rst with example for Ticket priority choices 2024-01-24 11:14:05 +01:00
Sam Splunks
7501e7fcd7
Update settings documentation for Ticket PRIORITY_CHOICES customization 2024-01-24 10:58:41 +01:00
Timothy Hobbs
162a368b9d Remove all mention of obsolute API deactivation switch. The helpdesk frontend 
now requires the API
 2023-11-23 22:23:13 +01:00
Christopher Broderick
3f8c718d71 Document the default attachment extensions supported 2023-07-23 07:28:42 +01:00
Garret Wassermann
fcab3506b0
Merge branch 'stable' into new-option-fields 2022-04-22 06:32:32 -04:00
Daniele Scasciafratte
de9c5a709e feat(fields): no time spent 2022-04-20 16:36:37 +02:00
Daniele Scasciafratte
041308d074 feat(docs): updated 2022-04-20 15:47:36 +02:00
Daniele Scasciafratte
479451ccac feat(docs): updated 2022-04-20 15:39:27 +02:00
Benbb96
dc60d8a7f9 Add setting HELPDESK_ACTIVATE_API_ENDPOINT and document it 2022-04-15 00:05:51 +02:00
Arkadiy Korotaev
2b4c82fd1b
fix(email): Add ability to attach full first email text to avoid losing forwards, and to save .eml files for any incoming mesages, plus fix tests and some minor bugs 2021-04-19 21:15:24 +02:00
Arkadiy Korotaev
1713a86870
feat(forms): Ability to provide custom public ticket form 2021-03-02 12:06:21 +01:00
Garret Wassermann
2f788f2597 Merge 0.2.22 bugfix release updates, update copyright year in license, specify python 3.6 or above in setup 2020-07-30 04:46:15 -04:00
Garret Wassermann
2a3fc0894d Rename and document the maximum email attachment size setting, to address #846 2020-07-30 02:54:03 -04:00
Timothy Hobbs
b862732512 Remove "classic" code path and always use datatables for ticket lists 2019-10-08 17:54:59 +02:00
Garret Wassermann
625a8e85f0 Rename USE_SERVERSIDE_PROCESSING to HELPDESK_USE_SERVERSIDE_PROCESSING for consistency, correctly include local project override, and add documentation 2018-12-21 16:30:43 -05:00
Garret Wassermann
dff14d40d3 Merge 0.2.8 bugfixes 2018-07-03 00:59:33 -04:00
Garret Wassermann
fbe725a22f Correct old documentation for HELPDESK_ENABLE_PER_QUEUE_PERMISSION to HELPDESK_ENABLE_PER_QUEUE_STAFF_PERMISSION, for #611 2018-06-27 02:49:55 -04:00
Garret Wassermann
54a6b1d21b Merge 0.2.7 bugfixes 2018-03-04 04:01:48 -05:00
Garret Wassermann
1406c2a719 Update docs for typo in HELPDESK_ENABLE_PER_QUEUE_STAFF_PERMISSION setting, for #597 2018-02-28 16:23:01 -05:00
Arne Brutschy
1b7214a797 Added documentation for public form defaults 2018-01-10 18:44:15 +01:00
Garret Wassermann
142c291afb Merge 0.2.4 bugfixes 2017-12-18 00:45:36 -05:00
Garret Wassermann
5502333a4c Add warning about changing the email subject template, to address issue brought up in #577 2017-12-17 23:41:53 -05:00
Garret Wassermann
3a1bd76e75 Merge custom staff filter, PR #239 2017-10-30 03:17:40 -04:00
Garret Wassermann
8ba2614a96 Add documentation for new HELPDESK_ANON_ACCESS_RAISES_404 setting 2017-10-24 01:20:15 -04:00
Garret Wassermann
8a49babfe5 Add documentation for new QUEUE_EMAIL_BOX_UPDATE_ONLY setting, to address #530 2017-07-16 19:30:59 -04:00
Garret Wassermann
a69cf25c71 Rework README and CONTRIBUTING to remove redundancy. Some README statements moved to install docs instead. 2017-03-20 03:19:53 -04:00
Alex Barcelo
53ed0d3a2c Remove all the deprecated API related files and references 2016-10-29 08:50:13 +02:00
Alex Barcelo
c1330bc0c7 Updating documentation for Django 1.10 support and settings 2016-10-20 08:26:31 +02:00
meomap
96f4fecb71 add setting for fallback locale 2016-10-14 15:04:28 +07:00
Alex Seeholzer
a5c05cff74 added HELPDESK_ENABLE_PER_QUEUE_MEMBERSHIP to discontinued settings; 2015-12-21 13:58:28 +01:00
Alex Barcelo
830fcbe796 updating documentation regarding membership/permission 2015-12-16 22:27:06 +01:00
Alex Seeholzer
42f478b98c Merge squashed fixes from flinz/per-queue-staff-membership: 
-renamed migration 0005 to 0004 and referenced 0003 instead of 0004 from it.
-Corrected spelling and rephrased docs for queue membership feature.
 2015-06-12 17:41:15 +07:00
Jonathan Barratt
bfcd8fc024 Add ability to restrict users' access by queue if so configured, and migration and tests for same. 2015-06-12 12:23:39 +07:00
Ross Poulton
fdd715795f Remove unused tickets (part of #200); closes #253 2014-09-10 09:02:14 +10:00
Stefano Brentegani
4ed8f11754 merge HELPDESK_CUSTOM_STAFF_FILTER_CALLBACK into HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE 2014-08-01 07:20:43 +02:00
Stefano Brentegani
b1b89d1d6f replace all explicit uses of HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE in helpdesk.views.staff 2014-07-30 06:58:57 +02:00
Stefano Brentegani
97c317f83d add tests, example 2014-07-28 06:47:19 +02:00
Stefano Brentegani
fb6b35a724 Merge branch 'master' into custom-staff-filter 
Conflicts:
	docs/settings.rst
	helpdesk/views/staff.py
 2014-07-22 06:47:50 +02:00
Stefano Brentegani
11a3533dea Update settings.rst: fix formatting 2014-07-20 10:43:50 +02:00