Bruno Tikami
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19f04aa1f5
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CLEANUP: Removing necessary code from feature 2
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2016-02-20 17:49:37 -02:00 |
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Bruno Tikami
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0f346924fb
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UPDATED: Moving TicketCC notifications to the end of the process so there's no need to add / subtract recipients lists (queue cc account etc).
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2016-02-20 17:35:17 -02:00 |
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Bruno Tikami
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75a5556317
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UPDATED: after processing an email message, if there's any TicketCC instance linked to the Ticket being handled, mail them all.
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2016-02-20 12:39:16 -02:00 |
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Bruno Tikami
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32ee4de50b
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UPDATED: Better validation before creating a duplicated TicketCC
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2016-02-19 13:01:39 -02:00 |
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Bruno Tikami
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57f58c34b7
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UPDATED: Aesthetics
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2016-02-16 17:21:46 -02:00 |
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Bruno Tikami
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fc02aa7cbb
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UPDATED: Better exception handling + aestetics
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2016-02-16 17:17:58 -02:00 |
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Bruno Tikami
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be07fdff6c
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UPDATED: Finished moving Message-Id field from <Ticket> to <FollowUp> model.
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2016-02-16 17:10:13 -02:00 |
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Bruno Tikami
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5f738a3214
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Too much in one commit !
Splitting responsibilities when parsing email messages so we can decide when to create a Ticket and when to create a FollowUp.
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2016-02-16 15:49:40 -02:00 |
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Bruno Tikami
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d091a16002
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UPDATED: when creating new Ticket instances from email messages, also save their "Message-Id" field.
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2016-02-15 16:16:28 -02:00 |
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Alex Barcelo
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3b547d2cf9
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creation of Permission-per-Queue is done always
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2015-12-18 14:35:50 +01:00 |
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Alex Barcelo
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1ea70ad1be
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adding management command for batch-creation of Queue permission
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2015-12-16 22:27:06 +01:00 |
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pahpa@orange.fr
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060266e93a
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Modify make_option with dest variable 'escalate-verbosely'
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2015-06-17 16:22:44 +02:00 |
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TreeNode
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54dd376b9c
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Check for sock lib has installed
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2014-12-11 01:44:47 +02:00 |
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TreeNode
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50b80b2a08
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Socks proxy support
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2014-12-10 23:37:34 +02:00 |
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Gabriel Pichot
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27217edf4a
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Changed references from auth.User to get_user_model (views, forms & commands)
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2014-06-18 16:21:37 +02:00 |
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Ross Poulton
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452a34ad72
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Smart email parsing (closes #203): Use email-reply-parser to ignore cruft in incoming emails
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2014-01-29 23:08:33 +11:00 |
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root
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306d8bf4d3
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Changed regex for email subjects to use queue slug to tell internal ticket id from external ones.
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2013-02-27 16:14:16 +01:00 |
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Ross Poulton
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53273e3794
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Fix datetime/timezone handling in Django <1.4; update management commands to be timezone-aware
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2013-01-23 11:35:18 +11:00 |
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Ross Poulton
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e3ef1e4f20
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Closes #163 - ignore automatic email replies
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2013-01-20 14:39:07 +11:00 |
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Ross Poulton
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6f38470146
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Merge pull request #159 from satyans24/master
fix unicode decode error
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2012-10-10 02:29:58 -07:00 |
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satyans24
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43658abad9
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Update helpdesk/management/commands/get_email.py
ignore when some characters can't be decoded to avoid unicode decode error.
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2012-10-09 21:04:20 +05:30 |
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digitalpbk
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88fa35cf29
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import settings from helpdesk instead of django
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2012-10-07 14:20:26 +05:30 |
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Evan Borgstrom
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1f00eef6d0
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[GH-93] re-applying changes...
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2012-01-24 23:19:07 -05:00 |
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tschmidt
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eb74f807d8
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added QUEUE_EMAIL_BOX_SSL
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2012-01-16 17:36:24 -08:00 |
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tschmidt
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164a9f44bb
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added global queue default email settings
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2012-01-16 17:01:47 -08:00 |
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Alex Garel
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ab84017dd5
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more fixes on templated mail and safe context
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2011-11-09 16:37:37 +01:00 |
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Ross Poulton
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090685b6d9
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Clean up comments in create_usersettings, and fix copyright in escalate_tickets.
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2011-04-19 23:02:33 +00:00 |
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Bruno Clermont
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590b5a20d9
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add command to create UserSettings for user who do not have one yet
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2011-04-15 17:38:12 -04:00 |
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Ross Poulton
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ad58b4dcbb
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fixed missing bracket in string. thanks to jezdez for catching this during translation.
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2011-02-07 10:23:06 +00:00 |
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Ross Poulton
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ef1fdbc399
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Fix an issue with decoding of some unicode subjects. THanks to pistolero for reviewing the previous patch and providing a fix.
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2011-02-02 08:02:39 +00:00 |
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Ross Poulton
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8435a665b1
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Fix to issue #16: escalate_tickets fails with an error due to conflicting command-line arguments
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2011-02-02 07:49:44 +00:00 |
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Ross Poulton
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2d7d3c489d
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Correct handling of e-mail attachments where the name is encoded in rfc2231. Thanks to Sergey Kirillov for the patch, which closes Google Code issue #154 and Github issue #11.
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2011-01-29 06:25:53 +00:00 |
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Ross Poulton
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8f15febe23
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Fix decoding of plain text emails in non-utf8 encodings such as koi8-r. Thanks to Sergey Kirillov for the patch, which fixes Github issue #9 and Google Code issue #150.
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2011-01-29 06:22:18 +00:00 |
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Ross Poulton
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46d8e6284e
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Fix to prevent tickets being escalated too soon. Thanks to Walter Doekes for the patch. (Google Code #148; Github #8)
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2011-01-29 05:52:24 +00:00 |
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Ross Poulton
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53327eb66a
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Moved all project files under a "helpdesk" directory. Should make it easier to use setup.py / pypi / whatever in the future.
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2011-01-25 23:02:00 +00:00 |
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