Christopher Broderick
a6bb99f1e8
Merge branch 'main' into view_protectors
2024-04-29 21:25:36 +01:00
Christopher Broderick
dba8a889a3
Merge pull request #1172 from jorge-leon/fix-public-view-and-context-help-urls
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FIX: replace hardcoded urls with Django generated ones. Fixes #1171
2024-04-24 19:05:07 +01:00
Timothy Hobbs
8f9d385e10
Merge branch 'main' into view_protectors
2024-04-23 21:29:38 +02:00
Timothy Hobbs
ebbbcdb2aa
Deprecate VALID_EXTENSIONS properly
2024-04-22 18:38:59 +02:00
Georg Lehner
c723873d83
FIX: replace hardcoded urls with Django generated ones.
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The My Tickets view generated ticket urls with a '/view' string prefix. This
is replaced by proper Django URL resolution.
The public and staff ticket view used a '../../' string prefix which brakes in
the public ticket view. They are both replaced with proper Django URL resolution.
2024-04-17 21:17:41 +02:00
Sam Splunks
8541acd49d
Updated comment
2024-04-17 10:21:02 +00:00
Sam Splunks
2fc95d165a
new_ticket_done signal emitted through email
2024-04-17 10:19:50 +00:00
Sam Splunks
81f9226f7c
Removed unused webhooks import
2024-04-17 10:09:15 +00:00
Sam Splunks
9a6939b564
Attach send_new_ticket_webhook to the new_ticket_done signal
2024-04-17 10:02:44 +00:00
Sam Splunks
c6cad5f702
Removed unused webhooks import
2024-04-16 08:52:22 +00:00
Sam Splunks
c0ee8e0847
Use update_ticket mechanism in email.py
2024-04-16 08:49:11 +00:00
Sam Splunks
79b7ce9650
notify_followup_webhooks used in email, so moving signal triggering code
2024-04-16 08:42:03 +00:00
Sam Splunks
0e96909f43
Removed unused TichetChange import
2024-04-16 08:36:29 +00:00
Sam Splunks
08ed2a5035
Adding receiver import
2024-04-16 08:34:03 +00:00
Sam Splunks
ebb9a4d50d
Make update_ticket_done signal trigger notify_followup_webhooks
2024-04-16 08:23:06 +00:00
Sam Splunks
2499f81d4d
Add a signal when the ticket upate is done (every related instance created and updated)
2024-04-16 08:04:01 +00:00
Sam Splunks
8fffae343c
Update TicketChange creation code
2024-04-16 07:58:33 +00:00
Sam Splunks
a775622521
Create ticket change through instance relationship
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Co-authored-by: Benbb96 <Benbb96@users.noreply.github.com>
2024-04-12 10:44:56 +02:00
Sam Splunks
5b39c9aeeb
Update forloop for queues with explicit variable names in ticket template
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Co-authored-by: Benbb96 <Benbb96@users.noreply.github.com>
2024-04-12 10:39:58 +02:00
Sam Splunks
62ef86a047
Settings assertion values in hours
2024-04-09 13:45:41 +00:00
Sam Splunks
aa5e2d0c67
Fixed test comment
2024-04-09 13:33:20 +00:00
Sam Splunks
d1af580483
Remove queues exclusion at the end of test
2024-04-09 13:32:11 +00:00
Sam Splunks
6e845f6351
Adding test for multiple exclusion queues through follow-ups
2024-04-09 13:27:42 +00:00
Sam Splunks
f4ab7a5226
Refactored time_spent calculation queue exclusions to reflect queue changes over time
2024-04-09 13:25:35 +00:00
Sam Splunks
e372f4447b
Adding test_update_ticket_queue test
2024-04-09 12:18:43 +00:00
Sam Splunks
e526c21aef
Update ticket queue foreign key id
2024-04-09 12:05:32 +00:00
Sam Splunks
33b3216d38
Merge branch 'django-helpdesk:main' into followup_queue_change
2024-04-09 12:01:12 +02:00
Sam Splunks
bb4e05ba39
Removed unused Queue model import
2024-04-08 12:43:11 +00:00
Sam Splunks
42be32b17b
Allow to track queue change in follow-ups
2024-04-08 12:33:23 +00:00
Sam Splunks
e439acd626
Removed helpdesk_settings USE_TZ
2024-04-08 08:41:27 +00:00
Sam Splunks
27bafa847c
Removed old comment
2024-04-08 08:39:27 +00:00
Sam Splunks
09f504fa3e
Removing unnecessary followup saves
2024-04-08 08:37:00 +00:00
Sam Splunks
210b7b13f8
Removing unused test Client
2024-04-08 08:31:58 +00:00
Sam Splunks
b99514f585
Removed useless USE_TZ
2024-03-27 16:27:32 +00:00
Sam Splunks
f5bff3af4e
Clearing some settings at the end of test
2024-03-27 16:22:14 +00:00
Sam Splunks
57ad29f46b
Removed useless setting
2024-03-27 16:20:22 +00:00
Sam Splunks
c16d189104
Testing queues exclusion
2024-03-27 16:19:33 +00:00
Sam Splunks
5e0df47a4f
Adding status exclusion test
2024-03-27 16:15:15 +00:00
Sam Splunks
e3a745f81a
Testing holidays
2024-03-27 16:04:30 +00:00
Sam Splunks
acecc41ec8
Using MIDNIGHT constant instead of number
2024-03-27 15:59:25 +00:00
Sam Splunks
1d8fc2ad42
Opening hours tests and bug fix
2024-03-27 15:56:55 +00:00
Sam Splunks
3be5bbed44
Removed begining of next test
2024-03-27 14:32:56 +00:00
Sam Splunks
f0fb8039ef
Adding USE_TZ = True to comply with 32bits tests
2024-03-27 14:30:56 +00:00
Sam Splunks
d6b37f1c11
Updating time_spent test with multiple follow-ups at multiple time intervals
2024-03-27 14:20:34 +00:00
Sam Splunks
f4bde19511
Fixing a bug to differentiate between 23:59:59 and 24:00:00 end times
2024-03-27 14:19:15 +00:00
Sam Splunks
cf81e0d452
Update simple follow-up time spent calculation
2024-03-26 11:54:23 +00:00
Timothy Hobbs
128a465d44
Enabling filtering of tickets by status in API
2024-03-02 00:28:00 +01:00
Sam Splunks
0be6282bfe
Basic auto time_spent calculation test
2024-02-27 14:49:18 +00:00
Timothy Hobbs
9a353bf4a5
You can now turn off file attachment filtering, fixes #1162
2024-02-26 19:34:35 +01:00
Timothy Hobbs
b1b83cd593
Add some convenient functions for protecting views in custom installations
2024-02-18 16:01:44 +01:00
Sam Splunks
7a7a39d567
Extracting previous ticket status from latest follow-up with new_status set
2024-02-15 16:16:24 +00:00
Sam Splunks
5482d7b6df
Adding year to HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_HOLIDAYS dates
2024-02-15 15:42:29 +00:00
Sam Splunks
ae7c8c7aea
Raise ImproperlyConfigured if HELPDESK_FOLLOWUP_TIME_SPENT_OPENING_HOURS is out of (0, 23.9999) boundary values
2024-02-15 15:24:55 +00:00
Sam Splunks
02e333cf52
Precise selection of previous status
2024-02-15 09:55:57 +00:00
Sam Splunks
ae89d182a9
Removed duplicate format_time_spent function definition
2024-02-15 09:30:02 +00:00
Sam Splunks
cec1035c2d
Return precisely 86400 seconds for a full day
2024-02-15 09:18:36 +00:00
Sam Splunks
99b49e3f39
Refactoring earliest and latest follow-up time selection logic, also allows for time_spent recalculation if unset
2024-02-15 09:08:25 +00:00
Sam Splunks
b1759520d8
Merge exclusion conditions for time_spent calculation
2024-02-14 14:52:23 +00:00
Sam Splunks
b3cbfdbe09
Added HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_QUEUES setting
2024-02-14 13:36:46 +00:00
Sam Splunks
7e65e3d367
Renamed setting to HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_STATUSES
2024-02-14 13:23:15 +00:00
Sam Splunks
90666a47ba
Adding HELPDESK_FOLLOWUP_TIME_CALCULATION_EXCLUDE_STATUSES setting
2024-02-14 13:21:19 +00:00
Sam Splunks
220f6d56a8
Adding HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_HOLIDAYS setting
2024-02-14 13:03:58 +00:00
Sam Splunks
eb9d947dd6
Update comments
2024-02-14 12:33:20 +00:00
Sam Splunks
a671a9e8dc
Fixed undefined timedelta error
2024-02-14 10:23:31 +00:00
Sam Splunks
c3f6a1caa2
Adding second precision for float conversion
2024-02-14 10:21:34 +00:00
Sam Splunks
05dfde59cb
Include opening hours for follow-up time_spent calculation
2024-02-14 10:16:20 +00:00
Sam Splunks
ed6aa132f3
timedelta seconds property is limited to 86400
2024-02-13 10:31:06 +00:00
Sam Splunks
ab8bd7637d
Adding comment header according to documentation header
2024-02-13 09:30:21 +00:00
Sam Splunks
cd77ac7a9d
Update FollowUp time calculation method
2024-02-13 09:27:12 +00:00
Sam Splunks
f7e3a2b8aa
Automatic absolute time_spent calculation for ticket FollowUp
2024-02-13 08:59:48 +00:00
Sam Splunks
40ef247844
Handle "no label" for status id case (shouldn't happen)
2024-02-05 11:39:45 +01:00
Sam Splunks
c7a9a1ab54
Removed ticket new status logic from templates
2024-02-05 11:34:56 +01:00
Sam Splunks
8b53ef9505
Passing ticket status flow logic to Ticket model
2024-02-05 10:58:42 +01:00
Sam Splunks
6498126b87
Forgot {% endif %} line while pasting code
2024-02-02 16:20:08 +01:00
Sam Splunks
302769e59c
Merge branch 'main' into main
2024-02-02 16:08:33 +01:00
Sam Splunks
827c0b7ed3
Update public ticket view with new settings statuses logic
2024-02-02 15:40:08 +01:00
Sam Splunks
71047e1fac
Allow new settings statuses in "Respond to this ticket" status changes
2024-02-02 15:32:12 +01:00
Sam Splunks
2ff266a612
Fixed pairing parenthesis
2024-02-01 16:28:26 +01:00
Sam Splunks
3e6e39fc39
Fixing missing capitalized Q_OPEN_STATUSES variable
2024-02-01 15:43:56 +01:00
Sam Splunks
ab2c2f79a4
Allow Tickets status choices customization
2024-02-01 15:38:02 +01:00
Ste-KNY
aaafe397c1
Implement Custom delete_queryset Method in QueueAdmin to Resolve Django 1062 Error
2024-01-31 14:13:25 +01:00
Sam Splunks
1bf92a82c4
Removed unused gettext import
2024-01-24 10:59:51 +01:00
Sam Splunks
3e791d98fa
Explicit property naming
2024-01-22 14:39:53 +00:00
Sam Splunks
3537ec7447
Customization of Ticket PRIORITY_CHOICES in project settings
2024-01-22 14:30:44 +00:00
Timothy Hobbs
c9f742227e
Include custom fields in user tickets api endpoint
2024-01-16 22:19:32 +00:00
Timothy Hobbs
b0977a44d0
Remove debug output code from tests
2024-01-04 00:16:47 +00:00
Timothy Hobbs
7aa7f0eca2
Fix custom field sending in new ticket webhook
2023-12-27 19:39:12 +00:00
Timothy Hobbs
7a4210df50
my_tickets.html: Trans tags
2023-12-04 23:42:49 +00:00
Timothy Hobbs
9b17dc3cbd
More formatting fixes on ticket view page
2023-12-04 23:38:28 +00:00
Timothy Hobbs
4432802562
Fix css for showing ticket followups
2023-12-04 23:38:28 +00:00
Timothy Hobbs
83994d07d7
Fix updating tickets when opened from my-tickets view
2023-12-04 23:38:28 +00:00
Timothy Hobbs
27f295098c
Improve webhook env var handling & docs
2023-12-04 23:37:31 +00:00
Christopher Broderick
c959c24b96
Merge branch 'main' into webhooks-2
2023-12-04 08:42:58 +00:00
Christopher Broderick
9db89e6714
Merge pull request #1145 from timthelion/webhooks-1
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API: Actually send out emails when creating followups via the API
2023-12-04 07:57:36 +00:00
Timothy Hobbs
04bbb27b24
Fix mistake in if chaining
2023-12-03 00:34:29 +00:00
Timothy Hobbs
e708281dcd
Implement webhooks. Fixes #264
2023-12-02 20:57:21 +00:00
Timothy Hobbs
9526ca9820
Do the full update ticket flow when followups are posted from the API
2023-11-30 11:40:11 +01:00
Timothy Hobbs
2360c2ed53
Add My Tickets view to staff menu as well
2023-11-27 11:18:31 +01:00
Timothy Hobbs
e00e19625a
Remove Due Date and Submitter columns from My Tickets view as these are not necessary
2023-11-27 11:14:10 +01:00
Timothy Hobbs
ffb7522e79
Use update_ticket method when placing ticket on hold
2023-11-26 16:40:52 +00:00
