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1515 Commits

Author SHA1 Message Date
Brendan Wood
6a0b367171 fix: strip extraneous whitespace characters that are returned in the Message-ID and In-Reply-To fields from some email providers 2021-09-23 10:07:12 -03:00
Garret Wassermann
66ed61ee6a Set default autofield to be compatible for django 3.2 2021-09-17 10:09:20 -04:00
Timothy Hobbs
247fd2e26d Don't show kbitems on dashboard if there are no unassigned tickets in them 2021-09-14 21:59:25 +02:00
Timothy Hobbs
650665b21e Fix wording of iframe ticket creation buttons 2021-09-13 23:55:49 +02:00
Timothy Hobbs
92caf5f284 Change ; to & when separating query params 2021-09-13 23:42:03 +02:00
Garret Wassermann
1559333993 Fix some docs and migrations in prep for 0.3 release, see #878 2021-08-20 02:05:21 -04:00
Timothy Hobbs
a9e5cfa52d Fix hidden field query args 2021-08-19 22:00:18 +02:00
Timothy Hobbs
b708b786d4 Add failing test for hidden field query args 2021-08-19 22:00:06 +02:00
Timothy Hobbs
f4b7e899fa Change query arg delimiter from ; to & 2021-08-19 22:00:01 +02:00
Garret Wassermann
610460dfd6
Merge pull request #965 from auto-mat/large-desk-performance 
Fixes: performance and crash
 2021-08-19 14:04:26 -04:00
Garret Wassermann
9c6e8574cc
Merge pull request #964 from regiov/pinax-remove 
Remove hard dependency on pinax teams
 2021-08-05 14:16:14 -04:00
Renato
563b28ed14
Merge branch 'master' into pinax-remove 2021-08-04 11:19:14 -03:00
Arkadiy Korotaev
86c4ceb1a8
fix(emails): Avoid 'value too long for type character varying(200) ' error when incoming message has too long subject 2021-07-29 13:14:42 +02:00
Timothy Hobbs
63bb949d63 Don't use redis cache at all for ticket querysets as this breaks pagination 2021-07-07 20:40:34 +02:00
Timothy Hobbs
f840136e1e Don't crash if use email is None 2021-07-07 20:38:20 +02:00
Arkadiy Korotaev
3285d5e1a8 feat(emails): Do not auto-reply on auto-replies and add auto-reply header for auto-replies and fix headers propagation for our email messages 2021-04-20 12:44:27 +02:00
Garret Wassermann
fe9ff2fdc4
Merge pull request #950 from koriaf/dev-pep8-stuff 
chore(pep8): Fix bad imports, unused variables, pep8 warnings and some possible bugs
 2021-04-19 23:44:03 -04:00
Arkadiy Korotaev
2b4c82fd1b
fix(email): Add ability to attach full first email text to avoid losing forwards, and to save .eml files for any incoming mesages, plus fix tests and some minor bugs 2021-04-19 21:15:24 +02:00
Garret Wassermann
012ba4f42d
Update email.py 
Correct a typo so that imap code calls starttls() correctly.
 2021-03-26 03:48:10 -04:00
Brendan Wood
9f99eb5ee6 fix: prepend file attachments with 'part-%i_' to prevent name collisions when an email has attachments with the same filename 2021-03-08 13:57:07 -04:00
Arkadiy Korotaev
c90811418a
chore(pep8): Fix bad imports, unused variables, pep8 warnings and some possible bugs 2021-03-05 09:37:21 +01:00
Arkadiy Korotaev
1713a86870
feat(forms): Ability to provide custom public ticket form 2021-03-02 12:06:21 +01:00
Tom Weber
9e3466a069 String Check, replace Nonetype with empty string 2021-02-24 08:20:27 -07:00
Tom Weber
1271f00278 String Check, catch NoneType error 2021-02-24 07:19:37 -07:00
Tom Weber
d06626c0d6 Bug Fix test for string check 2021-02-10 18:09:46 -07:00
Tom Weber
90961897ec CustomField datetime type formats updated to fixed string formats enabling reformatting and consistency 2021-02-10 17:58:01 -07:00
Tom Weber
ae9109bad6 Bug Fix EditTicketForm unable to edit and add error display 2021-02-09 13:08:27 -07:00
Garret Wassermann
0d0cbacaa7
Merge pull request #941 from Benbb96/fix-938 
Disabled merged_to field in edit ticket + Fix datepicker
 2021-02-04 14:20:43 -05:00
bbe
2a03a5ecf7 Disabled merged_to field in edit ticket + reformat template (fix datepicker) and simplify view 2021-02-04 18:17:06 +01:00
Garret Wassermann
ce8a7dba1b
Merge pull request #932 from epineda/fix_celery_decorator_import 
Fix import of celery decorator "task" to work with celery 5
 2021-02-04 04:04:21 -05:00
Garret Wassermann
928b63b567
Merge pull request #939 from alligatorbait/datetime 
Template hard coded date filters replaced with Django DATETIME_FORMAT
 2021-02-04 04:03:20 -05:00
Garret Wassermann
88a401f7f8
Merge pull request #940 from alligatorbait/tool_tips 
Tool tips improved, KB Contact Human Button replaced
 2021-02-03 21:12:22 -05:00
Tom Weber
af8bbbbc3c Replace Knowledge Base "Contact a Human" button with "Create New Ticket" and Queue name with plus-circle icon 2021-02-03 18:36:02 -07:00
Tom Weber
aae12a4ab5 New tooltips added for some icons - assign, edit user, filter tickets by user, and add email to ignore list. 2021-02-03 18:15:17 -07:00
alligatorbait
c4c43b274f Template hard coded date filters replaced with Django DATETIME_FORMAT 2021-02-03 12:59:55 -07:00
Garret Wassermann
cd86edce8b
Merge pull request #937 from alligatorbait/datetime 
Formerly RFC 5322 "r" format changed to "DATETIME_FORMAT"
 2021-02-03 14:33:06 -05:00
Tom Weber
694b303ebc Formerly RFC 5322 "r" format changed to "DATETIME_FORMAT" 2021-02-03 11:03:45 -07:00
Tom Weber
a3cc363981 base_js.html moved to load before code using the resource. 2021-02-02 16:08:35 -07:00
alligatorbait
e9ba600554 Template hard coded date filters removed, use Django DATE_FORMAT for customization. 2021-02-01 13:05:39 -07:00
Edgard Pineda
76f697cad3 Fix import of celery decorator "task". 2021-01-31 22:27:37 -03:00
Benbb96
f9d000b953 Fix #926 2021-01-16 23:28:30 +01:00
Hugo DELVAL
bc1c5f6f17
email templates: small typos in french 2021-01-14 18:06:33 +01:00
Michael P. Jung
31a8a9dab4 Update German translation 2021-01-12 13:40:49 +01:00
Garret Wassermann
fcafc77b92
Merge pull request #919 from Benbb96/fix-double-translation 
Fix double translating in Create Ticket Form
 2021-01-04 15:55:01 -05:00
bbe
cdfc895bce Fix the login url by using view names in the demo settings instead of the hardcoded urls. 
Also remove a duplicate url for 'login'
 2021-01-04 20:02:25 +01:00
bbe
1eef8496bb Remove translation on the template (since it is already done in the form definition) 2021-01-04 19:58:43 +01:00
Garret Wassermann
03c6a5054a Merge remote-tracking branch 'upstream/master' 2020-12-14 00:39:52 -05:00
Garret Wassermann
662f571d2d Add accounts/login to urls.py to fix broken url in demo 2020-12-14 00:39:26 -05:00
Garret Wassermann
959fc0f9ba
Merge pull request #911 from koriaf/dev-configurable-file-log 
ifix(email): Create the log file only if required
 2020-12-04 11:08:43 -05:00
Evili del Rio
baa763c784 Add support for standard STARTTLS on port 143 (RFC 2595). 
Signed-off-by: Evili del Rio <evili.del.rio@gmail.com>
 2020-12-04 11:49:20 +01:00
Timothy Hobbs
2e867cba87 Remove hard dependency on pinax teams 2020-12-02 01:26:53 +01:00
Arkadiy Korotaev
d2a7bad576
ifix(email): Create the log file only if required 
+ update some translations
+ update some tests to correctly mock unlink as well
+ fix flake8 errors and sort the imports in email module
+ update some log messages to pass base message + parameters instead of rendered string (works better with Sentry)
 2020-11-25 10:31:40 +01:00
Arkadiy Korotaev
4955d983a2
fix(tests): Run tests without the socks components and document their usage 2020-11-24 11:21:51 +01:00
Tom Weber
040a0e8d9d Enable offline content for timeline3 usage 2020-11-14 12:54:10 -07:00
Tom Weber
f1a4b87dbd Enable offline content for timeline usage 2020-11-14 11:13:26 -07:00
Tom Weber
87ab8284e2 Allow users to edit tickets if HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE enabled 2020-11-12 11:32:12 -07:00
Tom Weber
54796e5c4b Allow users to edit tickets if HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE enabled 2020-11-12 07:59:23 -07:00
Arkadiy Korotaev
e9a2313d93
fix(migrations): Rename the migration back due to InconsistentMigrationHistory otherwise 2020-11-10 18:24:16 +01:00
Arkadiy Korotaev
6dd3b07dad
fix(migrations): Fix the 0034 migration for Postgres 2020-11-10 17:41:10 +01:00
bbe
bbdd1844f7 Fix translations 2020-11-05 17:17:11 +01:00
bbe
315cd34864 Create helpdesk-customize to remove 404 error in console. 2020-11-05 16:47:56 +01:00
bbe
ba5847b5bd Disable Date Range option in Filter Box if the to_date already provided 2020-11-05 16:47:32 +01:00
bbe
f68826496b Fix the filterBuilderRemove and update var keyword to let or const 2020-11-05 16:46:09 +01:00
bbe
77ab80672f Reformat ticket_list.html 2020-11-05 16:39:30 +01:00
Garret Wassermann
c9fa0c81c7
Merge pull request #895 from Benbb96/merging-tickets-feature 
New feature:  Merging tickets
 2020-11-01 13:54:03 -05:00
bbe
4c0b9b073b revert blocktrans indenting 2020-10-31 18:41:31 +01:00
bbe
1788f2fb84 Update ticketCC views and also reformat HTML files along with some improvements in form errors. 2020-10-31 18:33:41 +01:00
bbe
7564c5739b Add a clean method on TicketCC model in order to be sure not to add a user who doesn't have an email address. 2020-10-31 18:24:22 +01:00
bbe
177ba8f963 Add test for the add_email_to_ticketcc_if_not_in ticket function 2020-10-31 17:54:29 +01:00
bbe
391cc000b8 Better display for table heading 2020-10-31 00:59:28 +01:00
bbe
ad55d54f2d Update french translations 2020-10-31 00:15:51 +01:00
bbe
1b8a11f74b Create test for the merge view 2020-10-30 23:17:40 +01:00
bbe
b3bd23dbff Add assigned_to attribute to be merged 2020-10-30 23:12:09 +01:00
bbe
41b5715b7d Add comments and refactor variables names 2020-10-30 22:19:21 +01:00
bbe
00a18d8f54 Restrict possible tickets to merge to the ones that haven't been already merged. 
Also check that all selected tickets are within the same queue.
 2020-10-30 20:19:50 +01:00
bbe
da5028d51a Redirect e-mail for a merged ticket to the ticket it has been merged to 2020-10-30 19:59:16 +01:00
bbe
ffc51f5e8e Show line breaks in custom field values (when multi lines) 2020-10-30 19:58:01 +01:00
bbe
e8f6756750 Add newline in text part before the footer when sending mail 2020-10-30 19:57:23 +01:00
bbe
5fce1964de Add email template "merged" thanks to a migration and add merged_to field into the safe ticket context. 2020-10-30 19:56:38 +01:00
bbe
41c1e765c2 add default empty when a ticket custom field value is null 2020-10-29 23:33:22 +01:00
bbe
49735dbcda Reformat ticket page and show in which ticket it has been merged to 2020-10-29 23:32:51 +01:00
bbe
e1cd9d0f2e Implement ticket merge feature in ticket list. Create intermediate page to choose which data and custom field values to keep on the main ticket. 
Also add new template tag filter to use the dictionary get function in template.
 2020-10-29 23:32:02 +01:00
bbe
9795167d9b Add merged_to information to ticket 2020-10-29 23:29:16 +01:00
bbe
64a3b146d3 Merge branch 'master' of https://github.com/django-helpdesk/django-helpdesk into master 2020-10-23 16:40:13 +02:00
bbe
58a5387779 Show Due date on public view ticket if it is set. 
Also change default to empty string when a custom field value is None.
 2020-10-23 16:24:35 +02:00
bbe
4ee74e6667 Better public create ticket form with the initialization of the datepicker for due date as a media. 
Reformat code to improve readability.
Add an include to get an alert when there are errors in a form.
 2020-10-23 16:23:47 +02:00
bbe
dc503b0437 Fix #739 2020-10-23 14:51:53 +02:00
Garret Wassermann
ab5e07e295
Merge pull request #892 from Benbb96/master 
Display custom fields with bootstrap `form-control` css class
 2020-10-20 12:11:10 -04:00
bbe
ea558d71f3 Display custom fields with bootstrap form-control css class 2020-10-20 11:51:55 +02:00
Garret Wassermann
c0f1370974 Remove merge text accidentally left in, for #889 2020-10-15 14:35:33 -04:00
Garret Wassermann
46b7f78968 Update web dependencies: jquery, fontawesome, bootstrap 2020-10-14 23:41:43 -04:00
alligatorbait
eca0f16806 bug fix data may be referenced when not set 2020-10-14 16:58:37 -06:00
alligatorbait
628b734451 bug fix ak.baseurl set before ak initialized 2020-10-14 16:46:41 -06:00
Tom Weber
b33ee08d5d customizable navigation header template available for override 2020-10-13 20:12:09 -06:00
Tom Weber
14b53bb498 Updated references to functions being tested and corrected test named test_get_email_quiet_option 2020-10-13 18:30:01 -06:00
Thomas Weber
58a23fed13 Check user is authenticated and usersettings_helpdesk model is created before attempting to read a tickets_per_page, otherwise use default value 2020-10-13 13:01:18 -06:00
Thomas Weber
d3cb9fdf23 Corrected date_created field to current created field as it exists in models.py 2020-10-13 11:20:58 -06:00
Thomas Weber
39d810778a filter import updated to Django recommended syntax, changed to decorator, and only filter user field if authenticated 2020-10-13 11:20:09 -06:00
Garret Wassermann
df4024dbb3
Merge branch 'master' into master 2020-10-13 03:38:36 -04:00
Garret Wassermann
c9e0a51d78
Merge pull request #881 from Benbb96/fix-errors-on-master 
Fix errors on 0.3.x branch especially relating to django 3.x
 2020-10-13 03:35:42 -04:00
alligatorbait
937a048a9b Updated load static in templates to current syntax 2020-10-12 16:30:25 -06:00
alligatorbait
f9f975932b available_attrs was removed from Django as it was only used as a Python 2 bug workaround 2020-10-12 16:11:07 -06:00
alligatorbait
e50225a67c remove missing import and usage of apply_query 2020-10-12 15:57:00 -06:00
Garret Wassermann
6b335590e6 Merge bugfixes from 0.2.23-devel 2020-10-12 03:19:46 -04:00
Garret Wassermann
5d70fc167d
Merge pull request #882 from TurnrDev/hotfix/migrations 
Missing Migrations for 0.2.22 for boolean fields
 2020-10-11 13:22:35 -04:00
Jay Turner
306446b389
Fixes a missing migrations messages in 0.2.22 which is caused by the careless changing of strings in models 2020-10-10 13:28:27 +01:00
Benbb96
37713db32a Show username of ticket's owner in ticket_list if user has no full name nor email 2020-10-08 22:47:52 +02:00
Benbb96
5b44a3aca6 Fix an error when creating a ticket with a submitter email that is shared by multiple users 2020-10-08 22:34:45 +02:00
Benbb96
d7f4ca4137 Fix the call the user setting for tickets per page 2020-10-08 22:34:40 +02:00
Benbb96
d80c70735a Remove unused imports and fix errors like variables which were removed or renamed or call to function apply_query which doesn't exist anymore. 2020-10-08 22:07:49 +02:00
Garret Wassermann
720860fe54
Merge pull request #869 from alligatorbait/0.2.x 
Verify ticket.assigned_to is set before attempting to access id property
 2020-10-08 01:26:10 -04:00
Benbb96
ecc7dcdc17 Fix tests 2020-10-08 00:48:03 +02:00
bbe
bcec57dafe Display total row in report output. 2020-10-05 11:15:22 +02:00
Thomas Weber
b772c6097b Verify ticket.assigned_to is set before attempting to access id property 2020-08-25 16:11:50 -06:00
Garret Wassermann
0774692742
Merge pull request #862 from typonaut/patch-4 
Update kb_category.html, Standardises output between KB listing and KB items rating display (so that both are "n/10", where the listing was previously a float), and captures case where there may be no votes cast.
 2020-08-19 13:11:32 -04:00
typonaut
ff171e3c38
Update kb_item.html 
Standardises output between KB listing and KB item, captures problem where there may be no votes cast.
 2020-08-19 18:07:46 +01:00
typonaut
67bd484a35
Update kb_category.html 
Standardises output between KB listing and KB items rating display (so that both are "n/10", where the listing was previously a float), and captures case where there may be no votes cast.
 2020-08-19 18:02:20 +01:00
chris hellberg
c66d523f66 Added endblock statement to ticket_list.html 2020-08-18 11:55:45 -04:00
chris hellberg
e6847e916e added cancel changes button to edit ticket page 2020-08-16 14:49:30 -04:00
Garret Wassermann
41b9f38ab6
Merge pull request #854 from typonaut/patch-2 
Update kb_category.html - space after colon in H2 heading.
 2020-08-15 13:28:06 -04:00
typonaut
604306d738
Update kb_item.html 
Fixed a minor typo: space after colon in H2 heading
 2020-08-15 16:30:58 +01:00
typonaut
eef16be1a4
Update kb_category.html 
Fixed a minor typo: space after colon in H2 heading.
 2020-08-15 16:28:29 +01:00
Timothy Hobbs
ba321462c3
Attempted fix for #849 
Probably fixes #849
 2020-08-07 13:03:16 +02:00
Garret Wassermann
2f788f2597 Merge 0.2.22 bugfix release updates, update copyright year in license, specify python 3.6 or above in setup 2020-07-30 04:46:15 -04:00
Garret Wassermann
2a3fc0894d Rename and document the maximum email attachment size setting, to address #846 2020-07-30 02:54:03 -04:00
Garret Wassermann
981eb323c2 Try a real fix for #832, parse comma in email sender 2020-07-30 02:43:27 -04:00
Derek Chen
0c85a0d2a8 fix Chinese spell and add some messages 2020-07-30 12:00:09 +08:00
Garret Wassermann
6a73fd7cef Better handling of sender email 2020-07-27 21:47:32 -04:00
Garret Wassermann
03ab0eb438 Pycodestyle fixes 2020-07-27 20:49:31 -04:00
Garret Wassermann
7eae003e5d Use python getadddresses() function to better handle UTF-8, to address #832 2020-07-27 20:43:05 -04:00
Garret Wassermann
0a712381e0 Set default attachment permissions to 0700, to address #591 2020-07-27 19:50:25 -04:00
Arkadiy Korotaev
cf98b4a8e9
fix(public): Fix the public ticket creation by passing user or None to the form.save() method 2020-07-20 16:43:55 +02:00
Garret Wassermann
fcde14b82c Fix pycodestyle warnings 2020-07-20 08:10:10 -04:00
Garret Wassermann
46a5982184 ensure log handler is freed, #844 2020-07-20 08:05:35 -04:00
Garret Wassermann
c5226e983e
Merge pull request #844 from koriaf/dev-log-handler 
fix<process_email>: free the log file handler after it's not used anymore
 2020-07-20 07:58:05 -04:00
Garret Wassermann
ee4b32254f
Merge pull request #837 from Benbb96/patch-1 
Fix javascript buttons for bulk select all/none/inverse in ticket_list by using prop() instead of attr()
 2020-07-07 11:53:13 -04:00
Benbb96
95feded289
Update ticket_list.html 
Fix Keyword filter box which didn't show up even if it is in saved query.
 2020-07-07 11:04:31 +02:00
bbe
d961b2b692 Fix KnowledgeBase item score 2020-06-29 14:47:37 +02:00
Benbb96
1765eb7004
Update ticket_list.html 
Fix javascript buttons for bulk select all/none/inverse
 2020-06-19 10:05:29 +02:00
bbe
ff77aa0fe3 A ticket cannot depends on itself or on a ticket already depending on it 2020-06-12 15:34:39 +02:00
bbe
bec486817c Add "Shared" to translation 2020-06-10 11:35:45 +02:00
bbe
4cdea81ae7 Fix a bug with the field label in the ticket form creation. It was translated twice. 2020-06-09 17:31:31 +02:00
bbe
5775de5c4e Add "here" word in translations 2020-06-09 16:29:18 +02:00
bbe
220566caf3 Compile French Translations 2020-06-09 16:21:38 +02:00
bbe
25a2e5130b Update French Translations 2020-06-09 16:18:09 +02:00
bbe
812f711da7 Fix HTML format error in french templates. 
Change the date format.
Replace Unknown by Inconnu.
Remove extra whitespace.
Correct some french translations.

Correct an error in the "closed_cc" template for every languages.
 2020-06-05 11:26:41 +02:00
Tom Bernens
7dcbe69090 missing a couple " 2020-06-01 17:52:20 -07:00
Tom Bernens
041f707dba forgot end with 2020-06-01 17:50:42 -07:00
Tom Bernens
5f910a72e0 forgot an add 2020-06-01 17:49:50 -07:00
Tom Bernens
1ea2a9cba9 no message 2020-06-01 17:49:10 -07:00
Tom Bernens
9461705591 I was over thinking that 2020-06-01 17:47:54 -07:00
Tom Bernens
a85223e7a5 only create the control if the page number is in the paginator range 2020-06-01 17:20:11 -07:00
Tom Bernens
c854ff764a add -5? 2020-06-01 17:11:33 -07:00
Tom Bernens
b1914bad14 template language arithmatic 2020-06-01 17:08:30 -07:00
Tom Bernens
df6a8a3778 add first and last page controls 2020-06-01 17:06:44 -07:00
Tom Bernens
d9cb76d491 django template syntax (as instead of =) 2020-06-01 16:50:20 -07:00
Tom Bernens
050a65e6df reduce this to only ever show 11 pages (5 before and 5 after the current + the current)) 2020-06-01 16:49:13 -07:00
Tom Bernens
e1b9906fd0 forgot some '%' cause im a big 'ol dummy 2020-06-01 16:22:16 -07:00
Tom Bernens
e10ffce24a more safely get the user setting for tickets per page 2020-06-01 16:20:33 -07:00
Tom Bernens
03760a921e initial commit 
staff.py changes:
import django core paginator libs
get user setting for tickets per page
get http GET variables for page selection on three tables
use django paginator to get current page tickets only, and pass those to dashboard.html instead of all tickets

dashboard.html changes:
assign the correct HTTP GET argument to each table

tickets.html changes:
add pagination controls below table div, and pass HTTP GET args back to the URL when clicked
 2020-06-01 16:14:55 -07:00
Garret Wassermann
3ab599d141
Merge pull request #816 from kajala/feature/l10n-fi 
Finnish (fi) translation
 2020-04-22 07:08:44 -04:00
Jani Kajala
96f631f1c5 "Overview" not using trans in templates dashboard.html, kb_index.html, ticket_list.html 2020-04-21 16:25:26 -05:00
Jani Kajala
dcf5b8acf9 Finnish (fi) email templates to emailtemplate.json 2020-04-21 16:04:13 -05:00
Jani Kajala
272768d2c8 Finnish (fi) .po localization 2020-04-21 16:03:49 -05:00
Garret Wassermann
8a521d563b Fix pycodestyle error 2020-04-15 07:42:52 -04:00
Garret Wassermann
5ad0743722 Merge in 0.2.21 bugfix 2020-04-15 07:38:52 -04:00
Garret Wassermann
19895921a5
Merge pull request #805 from nitr0man/0.2.x 
Fill followup user field if authenticated user submits ticket
 2020-04-15 06:46:55 -04:00
Mike Hoolehan
266775dbf6
Update get_email.py 2020-03-18 09:11:48 +02:00
Garret Wassermann
0e9358e61b
Merge pull request #803 from auto-mat/teams 
Add Teams functionality, using pinax-teams
 2020-03-04 01:02:40 -05:00
Andrew Denisenko
2f4d91c22d Fill followup user field if authenticated user submits ticket 2020-03-03 23:39:02 +02:00
Petr Dlouhý
81f835b77b fix KBItem choose form 2020-02-27 11:54:04 +01:00
Petr Dlouhý
29e73158b4 make question stronger 2020-02-26 10:49:28 +01:00
Petr Dlouhý
782dd86680 add doctype to iframes 2020-02-26 10:49:28 +01:00
Petr Dlouhý
64db14148f add KBCategory.public in admin list_display 2020-02-26 10:49:28 +01:00
Petr Dlouhý
e448491bf1 more blocks to the KB_category_base template, HTML validity fixes 2020-02-26 10:23:11 +01:00
Petr Dlouhý
93e82f5469 allow KBItems to be disabled for users 2020-02-25 14:46:21 +01:00
Petr Dlouhý
d0aafd6135 add KBitem.order to allow ordering items 2020-02-25 14:43:10 +01:00
Petr Dlouhý
5a594b7436 add KBCategory.name, improve KBCategory admin 2020-02-25 14:36:18 +01:00
Petr Dlouhý
07d6ee7f87 fix typo 2020-02-25 14:36:18 +01:00
Petr Dlouhý
cdddc79998 make Knowledge Base templates more flexibly overidable 2020-02-25 14:36:11 +01:00
Arkadiy Korotaev
1643a45457
fix<process_email>: free the log file handler after it's not used anymore 2020-02-12 20:53:00 +01:00
Timothy Hobbs
28531144db Use default str for displaying kbitems in filter view 2020-02-11 17:11:41 +01:00
Timothy Hobbs
3d7860b5a3 pycodestyle fixes 2020-02-11 16:47:33 +01:00
Timothy Hobbs
bb9d886eea Fix query by uncatigorized 2020-02-11 16:44:18 +01:00
Timothy Hobbs
74450e900a Add team to kbitem admin table 2020-02-11 15:35:40 +01:00
Timothy Hobbs
2a3272914c Show kbitem categories in kbitem string representation 2020-02-11 15:20:16 +01:00
Arkadiy Korotaev
354debb618
fix<public>: Public ticket creation form improvements 
Update forms.py and views/public.py to physically delete form fields
instead of just hiding them if default values for queue, date and priority are provided.

+ some bugfixes
+ code and stale imports removal
+ fix pep8 errors
 2020-02-06 10:10:07 +01:00
Timothy Hobbs
f8c652d506 Better filtering + optional columns in ticket list view 2020-02-03 14:17:19 +01:00
Timothy Hobbs
5b0d44ec3a Assign KBItems to teams 
This allows you to only show on the dashboard those tickets which belong to a
given user's team.
 2020-01-27 19:45:15 +01:00
Timothy Hobbs
eea76a5eb7 Do not include resolved tickets in default ticket query 2020-01-27 17:56:49 +01:00
Timothy Hobbs
ecbb91b861 Private kb categories 2020-01-27 17:37:59 +01:00
Timothy Hobbs
0395f26d6c Don't show vote counts if there are no votes 2020-01-27 17:02:20 +01:00
Timothy Hobbs
9963a3fe5d Fix utf decoding bug in email parsing code 
For some reason mozilla thunderbird sometimes marks email parts as 8bit
even though they are utf-8. I guess the best way to work around this is
to add a try-catch block because this really cannot be predicted.
 2020-01-23 16:00:01 +01:00
Timothy Hobbs
2f8b4acf64 Fix pycodestyle errors 2020-01-20 14:17:23 +01:00
Timothy Hobbs
90621f575d Fix ironic ticket creation loop when submitter email == queue email 2020-01-20 13:23:32 +01:00
Timothy Hobbs
df94b56b07 Fix success view 2020-01-20 13:23:32 +01:00
Timothy Hobbs
cd019d1128 Improvements to iframe workflow 2020-01-20 13:23:32 +01:00
Timothy Hobbs
07a42e07f8 Made iframe ticket submit view CSRF exempt. Hopefully this is secure! 2020-01-20 13:23:31 +01:00
Timothy Hobbs
4c1fda5991 Fix iframe views so they actually can be displayed 2020-01-20 13:23:31 +01:00
Timothy Hobbs
5da7069dbd Add submitter email to ticket list 2020-01-20 13:23:31 +01:00
Timothy Hobbs
ebd876d0e2 Remove deprecated ticket_list_table.html file 2020-01-20 13:23:31 +01:00
Timothy Hobbs
aea091b30c Remove duplicate entries from django ticket query 2020-01-20 13:23:31 +01:00
Timothy Hobbs
a1b9d18557 Update Czech translation 2020-01-20 13:23:31 +01:00
Timothy Hobbs
0b50b14449 Add kb tests 2020-01-20 13:23:31 +01:00
Timothy Hobbs
b20f600db2 KB UX improvements 2020-01-20 13:23:31 +01:00
Timothy Hobbs
c254336c57 Fix to voting code, downvoted_by field should be readonly 2020-01-20 13:23:31 +01:00
Timothy Hobbs
05bd852799 Fix pycodestyle errors 2020-01-20 13:23:31 +01:00
Timothy Hobbs
6a8ebd56a0 Add iframe view of KB categories 2020-01-20 13:23:31 +01:00
Timothy Hobbs
6579ac0e6f Associate tickets with KB items 2020-01-20 13:23:31 +01:00
Timothy Hobbs
7fe6444f8f Redo KB categories as accordion view 2020-01-20 13:23:17 +01:00
Timothy Hobbs
c95b24780e Fix voting for logged in users. Voting still broken for anon users 2020-01-20 13:22:45 +01:00
Timothy Hobbs
5f29bb632e Associate queues with KB categories 2020-01-20 13:22:45 +01:00
Timothy Hobbs
606098d947 Fix field hiding and setting code for ticket submition qargs 2020-01-20 13:22:45 +01:00
Timothy Hobbs
133075f045 Fix #698 2020-01-20 13:22:45 +01:00
Timothy Hobbs
38cedca541 Can now hide custom fields using query param in public ticket form 2020-01-20 13:22:45 +01:00
Timothy Hobbs
fbae218281 Add ability to autoset custom fields in public ticket form 2020-01-20 13:22:45 +01:00
Timothy Hobbs
810184298f Include custom fields in public ticket form 2020-01-20 13:22:44 +01:00
Timothy Hobbs
aadfe08504 Add iframe supporting view for submitting tickets 2020-01-20 13:07:46 +01:00
Timothy Hobbs
24b8e45f66 Add ability to hide fields in public ticket submission form using kwargs 2020-01-20 13:07:45 +01:00
Timothy Hobbs
3b5a7fe49a Django <2 is no longer supported 2020-01-20 13:03:44 +01:00
Timothy Hobbs
d32d23e4e2 Add OR syntax to search 2020-01-20 13:03:44 +01:00
Timothy Hobbs
2fbd4818c1 filtering should not be mandatory 2020-01-20 13:03:44 +01:00
Timothy Hobbs
ef9c4c589a Fix linting errors 2020-01-20 13:03:44 +01:00
Timothy Hobbs
b96d725239 Refactor query code into customizable class 2020-01-20 13:03:44 +01:00
Timothy Hobbs
6eee6d196c Add timeline view for ticket queries 2020-01-20 13:03:44 +01:00
Timothy Hobbs
c4a1b9ed66 Move Query Results above Query Selection 2020-01-20 13:03:44 +01:00
Timothy Hobbs
627f2ba21b Add search button next to user emails 2020-01-20 13:03:44 +01:00
Timothy Hobbs
8985fc759d Remove hardcoded pk from test suit 2020-01-20 13:03:42 +01:00
Garret Wassermann
ebf765e10e
Merge pull request #794 from koriaf/master 
fix<tickets>: Force HELPDESK_PUBLIC_TICKET_QUEUE for anon tickets
 2020-01-11 16:47:16 -05:00
Arkadiy Korotaev
896307582a
fix<tickets>: Force HELPDESK_PUBLIC_TICKET_QUEUE for anon tickets 
Before: we set initial value for the widget and had it hidden. So user could still change the queue with some HTML knowledge.

Now: we drop the field at all and assign queue directly, utterly ignoring the POST request content for "queue" field.
 2020-01-07 13:47:36 +01:00
Alexander Skvortsov
377e1c3250 Added better support for custom user models by not requiring a first_name attribute 2020-01-06 22:18:48 -05:00
Alexander Skvortsov
84456aca23 Fixed syntax error 2020-01-06 20:23:35 -05:00
Arkadiy Korotaev
f72fbfa024
fix<ticket-search>: avoid exception of using function get_tickets_in_queues as property 2020-01-04 08:50:09 +01:00
Leonid
6ae7b60ef4 fix error format time_spent 2019-12-25 11:21:47 +03:00
Garret Wassermann
2d129d0e31 Backport patch that will hopefully address #781 2019-12-24 04:02:02 -05:00
Garret Wassermann
860a30486c Comments pass PEP-8 2019-12-17 22:38:03 -05:00
Garret Wassermann
103b762779 Disable broken test_autofill, unclear why it is giving integrity errors when it was working just fine not long ago, is this from a django change? 2019-12-17 22:35:32 -05:00
Arkadiy Korotaev
015b226766
fix<migrations>: correct import of b64decode in migration 0020 2019-12-17 19:25:45 +01:00
Garret Wassermann
b6e9a2cb80 Update to jQuery 3.4.1 2019-12-17 09:28:38 -05:00
Garret Wassermann
b356b867bf Update to DataTables 1.10.20 2019-12-17 09:24:52 -05:00
Garret Wassermann
3719cde63b Update to Font Awesome 5.12.0 2019-12-17 09:22:04 -05:00
Garret Wassermann
cec4536e61 Update to Bootstrap CSS 4.4.1 2019-12-17 09:19:05 -05:00
Garret Wassermann
7dbf1c3b68 Possibly fix test_autofill test case integrity fail 2019-12-17 09:11:37 -05:00
Garret Wassermann
1784d5cf60 Follow recommendation to use == instead of keyword is 2019-12-17 08:41:30 -05:00
Igor Mikeshin
407c00addd Fix ticket search, when there are multiple custom fields 2019-11-22 15:14:56 +08:00
Timothy Hobbs
61dd12abd9 Fix tests 2019-10-16 17:36:55 +02:00
Garret Wassermann
0573bc37f8 PEP-8 codestyle improvements to pass tests 2019-10-12 19:05:00 -04:00
Garret Wassermann
182d553356 Fix some renaming issues from most recent merge 2019-10-12 18:58:50 -04:00
Timothy Hobbs
8a57f72349 Further refactor datatables code 2019-10-11 17:12:39 +02:00
Timothy Hobbs
4ca6adbe39 Move query helper functions out of lib to special query file 2019-10-11 16:31:52 +02:00
Timothy Hobbs
0691bbabcd Refactor and fix datatables code to use cache safely 2019-10-11 15:50:35 +02:00
Timothy Hobbs
92ea5bc984 Fix: use helpdesk settings to for https config 2019-10-11 13:23:01 +02:00
Timothy Hobbs
03d1c66dd6 Refactor ticket list code 2019-10-11 13:10:35 +02:00
Timothy Hobbs
b862732512 Remove "classic" code path and always use datatables for ticket lists 2019-10-08 17:54:59 +02:00
Timothy Hobbs
f127b2c224 Refactor ticket list 2019-10-08 17:54:58 +02:00
Timothy Hobbs
b43e60875a Don't use file paths because they don't work on S3 
Fixes #721 on develop but not on master
 2019-09-23 16:52:17 +02:00
Garret Wassermann
7f27eb9428 Merge 0.2.17 release into develop 2019-08-27 21:53:25 -04:00
Garret Wassermann
4adec7c5b0
Merge pull request #769 from willstott101/patch-2 
Search custom field values.
 2019-08-27 21:14:07 -04:00
Janne Alatalo
e9fc53d461 Fix linter error 2019-08-27 14:36:58 +03:00
Janne Alatalo
042e766be1 Add a test that checks that LOGIN_URL can be a view name 
This test requires that the admin urls are added to the test
configuration.
 2019-08-27 13:04:00 +03:00
Janne Alatalo
0a43b9a160 Add support for custom login handler 
The custom login handler can be configured by setting the
settings.LOGIN_URL variable. If LOGIN_URL is None or 'helpdesk:login',
the app uses the default helpdesk login system. LOGIN_URL can be a view
name or raw url.
 2019-08-27 13:02:07 +03:00
Garret Wassermann
66ab507c15 Snyc with master to get patches for ru templates and custom User models 2019-08-05 19:40:38 -04:00
Alexander Skvortsov
62fbee205c Adjusted get_email management command to support custom User model 2019-08-05 18:41:31 -04:00
Will Stott
45854e44a7
Search custom field values. 2019-07-31 14:04:31 +01:00
Garret Wassermann
e1e05999eb #767, fix a misspelled urL in emailtemplate.json 2019-07-25 12:43:29 -04:00
Garret Wassermann
cd948a6701
Merge pull request #765 from OpenGeoLabs/gui_updates 
More gui updates
 2019-07-07 02:33:11 -04:00
Jachym Cepicky
e7465ab2fd more redminenish ticket filters 2019-07-06 22:36:59 +02:00
Jachym Cepicky
61d8df932c more redminenish ticket view 2019-07-06 22:36:58 +02:00
Jachym Cepicky
74bcb4fc4f updating font awesome 2019-07-06 22:36:58 +02:00
Jachym Cepicky
37c6905d46 cleaning time_spent formating 2019-07-06 22:36:58 +02:00
Andrea M
c969577161 Add setting for HTTPS in email links 2019-07-04 10:32:49 +02:00
Garret Wassermann
0de263280f Merged 0.2.16 bugfixes 2019-05-25 01:25:39 -04:00
Garret Wassermann
ae26216435 PEP-8 fixes for get_email 2019-05-25 01:04:05 -04:00
Garret Wassermann
ce018d2ce5 Copy emails to CC list when processing with get_email, for #744 2019-05-25 01:01:02 -04:00
Garret Wassermann
e20f441992 PEP-8 fixes 2019-05-24 13:27:48 -04:00
Garret Wassermann
b61c0c71fd
Merge pull request #757 from OpenGeoLabs/145_due_date 
fix issue with setting due date format, for the issue #145
 2019-05-24 13:23:52 -04:00
Garret Wassermann
d9ca94145f
Merge pull request #759 from OpenGeoLabs/758_public_ticket_editing 
fixes #758 : enables adding comments to public tickets
 2019-05-24 11:52:47 -04:00
Garret Wassermann
04f6b3efdd
Merge pull request #761 from OpenGeoLabs/760_attachments 
fix for ticket #760 displaying followup attachments again
 2019-05-24 11:49:17 -04:00
Jachym Cepicky
e5eea3bb43 display time spent only when user is_staff 2019-05-23 17:31:00 +02:00
Jachym Cepicky
416494c7dc fix for ticket #760 displaying followup attachments again 2019-05-23 17:18:57 +02:00
Jachym Cepicky
2e58798fe1 fixes #758 : enables adding comments to public tickets 2019-05-23 09:55:08 +02:00
Jachym Cepicky
611e6de928 fix for the issue #145 2019-05-22 11:20:01 +02:00
Garret Wassermann
94eab853af Fix email test, example didn't update the email subject 2019-04-01 22:17:32 -04:00
Garret Wassermann
9ca7f9fb46 Merge remote-tracking branch 'upstream/develop' into develop 2019-04-01 21:29:18 -04:00
Garret Wassermann
e3aa39220f
Merge pull request #751 from OpenGeoLabs/template_fix 
add space to heading of kb item
 2019-04-01 15:54:41 -04:00
Jachym Cepicky
af7cc184e9 add space to heading of kb item 2019-04-01 21:52:48 +02:00
Jachym Cepicky
ef63a1186b fix markdown bug 2019-03-29 15:17:10 +01:00
Garret Wassermann
eb60b967c8
Merge pull request #748 from auto-mat/resolved 
Don't show resolved tickets in unassigned tickets list
 2019-03-27 14:57:46 -04:00
Timothy Hobbs
89be7a0fde Don't show resolved tickets in unassigned tickets list 
Fixes #741
 2019-03-27 17:16:33 +01:00
Garret Wassermann
d8a5159c37
Merge pull request #738 from OpenGeoLabs/design_cleaning 
adding some boostrap styles
 2019-03-26 12:37:19 -04:00
Timothy Hobbs
71d4662c7b Fix #732 encoding of 8bit utf emails 2019-03-26 14:50:45 +01:00
Timothy Hobbs
6886a7920e Specify encoding of html email bodies explicitly 2019-03-26 13:59:01 +01:00
Timothy Hobbs
f3ffebc261 Fix test regression from pr #731 
https://github.com/django-helpdesk/django-helpdesk/pull/731/files#diff-dc9aca3bb03b3531dc114813db32f3c7R56
 2019-03-25 17:13:10 +01:00
Cedric Carrard
9c85b8e8c1 fix redirect loop 2019-03-20 16:12:19 +01:00
Cedric Carrard
e4d6a54659 fix public homepage with kb_category but without kb disabled 2019-03-15 14:10:43 +01:00
Jachym Cepicky
579c9db3fc adding some boostrap tyles 2019-03-10 12:43:41 +01:00
Garret Wassermann
6ce11266af Fix broken test with blank body and attachment 2019-03-10 00:04:41 -05:00
Garret Wassermann
4d9a5f2c55 Merge remote-tracking branch 'upstream/develop' into develop 2019-03-09 19:02:24 -05:00
Garret Wassermann
ff74a8c21b Sync with upstream merges 2019-03-09 19:01:51 -05:00
Garret Wassermann
519236c288 Merge 0.2.15 bugfixes 2019-03-09 19:00:06 -05:00
Garret Wassermann
c314d515c1 Fix PEP8 in url.py changes 2019-03-09 18:42:10 -05:00
Garret Wassermann
d42fc23e08 Fix password change URLs and add basic templates, to address #734 2019-03-09 18:38:24 -05:00
Jachym Cepicky
ba8f3f3cbb style fix 2019-03-09 23:51:26 +01:00
Jachym Cepicky
ce82ddb9f9
Merge branch 'develop' into images_for_kb 2019-03-09 23:46:26 +01:00
Jachym Cepicky
db0f286989 adding support for images as knowledgebase attachment 2019-03-09 23:41:26 +01:00
Garret Wassermann
27cf481c0b
Merge pull request #733 from auto-mat/utf 
Add test for #732, unicode characters in description
 2019-03-09 14:51:29 -05:00
Jachym Cepicky
9127275557 adding support for images as knowledgebase attachment 2019-03-09 18:14:11 +01:00
Timothy Hobbs
5e9fed2d46 Add failing test for #732 2019-03-09 00:00:32 +01:00
Jachym Cepicky
ffef07eef9
Resize too big images 
Some too big images, if they are animated GIF's and overflow the page size, are not animated any more.

We use animated GIFs for the demonstration how to do things in the knowledge base. This fix makes the GIFs move, even if they are big.
 2019-03-07 11:23:37 +01:00
Garret Wassermann
37be1346cd
Merge pull request #729 from auto-mat/quoted-printable 
Decode quoted-printable html bodies when getting email
 2019-03-06 11:27:10 -05:00
Jachym Cepicky
57018e1aa0 adding tests 2019-03-06 15:03:47 +01:00
Jachym Cepicky
d4f1f85b29 Markdown for Knowledge base, ticket and comments. 
Removed markdown-deux
 2019-03-06 14:42:57 +01:00
Timothy Hobbs
2c3ce8903f Decode quoted-printable html bodies when getting email 
Fixes #719
 2019-03-06 14:21:30 +01:00
Garret Wassermann
4fb6c40c4e
Merge pull request #717 from OpenGeoLabs/time_tracking 
Basic support for tracking time spent on tickets and follow-ups
 2019-02-24 15:18:01 -05:00
Jachym Cepicky
4bd54e8bf3 adding tests 2019-02-24 20:46:48 +01:00
Jachym Cepicky
2093bf7faf adding dedicated_time attribute to Queue model 2019-02-24 20:46:30 +01:00
Garret Wassermann
344dd75a1c Address multipart mime ending up in description, for #700 2019-02-16 02:18:07 -05:00
Garret Wassermann
f6fe5a7834 Merge remote-tracking branch 'upstream/develop' into develop 2019-02-15 19:45:18 -05:00
Garret Wassermann
c97483deff Merge 0.2.14 bugfixes 2019-02-15 19:44:41 -05:00
Garret Wassermann
64414141f7 Update ticket_cc_add template for bootstrap4 2019-02-15 19:37:46 -05:00
Garret Wassermann
a7505a1ecd
Merge pull request #720 from auto-mat/issue-700-fail 
Add failing test case for issue-700 emails without bodies
 2019-02-15 17:01:38 -05:00
Timothy Hobbs
4e35082475 Add failing test case for issue-700 emails without bodies 2019-02-15 15:11:06 +01:00
Jachym Cepicky
d5aaea022a czech translation 2019-02-06 22:07:12 +01:00
Jachym Cepicky
6ceb89a5cb basic support for time spend of tikets and follow-ups 2019-02-06 21:55:53 +01:00
Jachym Cepicky
d02c8c818b czech e-mail templates added 2019-02-06 11:58:32 +01:00
Jachym Cepicky
8cc0ca47f8 display list of queues only for users with right permissions 2019-02-05 15:44:06 +01:00
Jachym Cepicky
305d669e71 adding e-mail templates for czech language 2019-02-05 14:43:50 +01:00
Garret Wassermann
d9ccaacee5 Fix typo in __setattr__ in migrations, for #712 2019-02-04 11:29:17 -05:00
Garret Wassermann
e9137cce73
Merge pull request #711 from OpenGeoLabs/fix_date_picker 
set date picker format to yy-mm-dd
 2019-02-04 11:18:50 -05:00
Jachym Cepicky
d4dc1c9abe fix date picker format 2019-02-04 17:00:16 +01:00
Jay Turner
72d35232a1
Fix key errors 
KeyError: 'verboseescalation' comes up if the key isn't defined.
 2019-02-03 18:03:27 +00:00
Jay Turner
d3c4d14a40
AttributeError: 'Command' object has no attribute 'option_list' 
There is a bug in the command in which option_list doesn't exist and thus, cannot be added to.
 2019-02-03 17:59:17 +00:00
Timothy Hobbs
c33d6d24d0
Add pencil buttons to ticket view for easier assignment and priority setting 2019-02-02 20:40:46 +01:00
Timothy Hobbs
782aec649d
Fix links to tickets in datatables ticket list 2019-01-30 15:24:05 +01:00
Timothy Hobbs
bd070f3bec
Set voted_by to read only in knowledge base admin 2019-01-22 18:29:32 +01:00
Garret Wassermann
d7a8cb0de7 Merge 0.2.13 polish email templates 2019-01-17 09:17:54 -05:00
Wojciech Szymała
88a3b0502a Adding Polish translation for notification templates sending by email 2019-01-17 09:25:12 +01:00
Garret Wassermann
e1f9fc03ce PEP-8 fixes for lib.py 2019-01-02 20:08:55 -05:00
Garret Wassermann
6cfc1ca75c Fix API changes to python-akismet, #687 2019-01-02 19:17:19 -05:00
Garret Wassermann
760c9d64dd Remove bundled akismet in favor of pypi package dependency, for #687 2019-01-01 19:55:08 -05:00
Garret Wassermann
a5a679512c Merge Polish translations from 0.2.11 2018-12-31 04:01:18 -05:00
Garret Wassermann
f0ca645261 Update Polish (pl) translation 2018-12-31 03:55:44 -05:00
Garret Wassermann
43ed3ac773 PEP-8 fixes for mail threading merge 2018-12-28 11:32:49 -05:00
Garret Wassermann
5f0d22a692 Merge brunotikami/master for user and email threading, for #385 and #375 2018-12-28 10:53:28 -05:00
Garret Wassermann
7dbede6c28 More bootstrap css updates for ticket pages 2018-12-28 04:53:09 -05:00
Garret Wassermann
e9d2b5ced3 Remove duplicate buttons from nav header, use sidebar instead 2018-12-28 03:50:30 -05:00
Garret Wassermann
96e37b9730 Use small font in sidebar saved query list 2018-12-28 03:29:42 -05:00
Garret Wassermann
4e1257c68e Split sidebar button into All Tickets and Saved Queries 2018-12-28 03:28:20 -05:00
Garret Wassermann
696d10db12 Remove old python2/six code 2018-12-28 03:13:52 -05:00
Garret Wassermann
41d71e9062 Missing breadcrumps on settings and rss pages 2018-12-28 02:41:31 -05:00