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173 Commits

Author SHA1 Message Date
Daniele Scasciafratte
479451ccac feat(docs): updated 2022-04-20 15:39:27 +02:00
Benbb96
dc60d8a7f9 Add setting HELPDESK_ACTIVATE_API_ENDPOINT and document it 2022-04-15 00:05:51 +02:00
Benbb96
7e5ff05b02 Update documentation 2022-04-11 00:23:22 +02:00
Benbb96
25b1e1e5bd Add a sentence about custom fields 2022-04-07 00:48:50 +02:00
Benbb96
b8451eef16 Add an API section in documentation + fix small things 2022-04-07 00:43:00 +02:00
Garret Wassermann
5ca1f39c23 Update versions and copyrights to begin the 0.4 release dev cycle 2021-10-18 01:16:39 -04:00
Garret Wassermann
122d8f7b6a Update documentation for 0.3.0 release, restrict support to python 3.8+ because earlier pythons are no longer supported upstream anyway 2021-10-17 23:49:16 -04:00
Garret Wassermann
00edddbaad Update docs to recommend using django 3.2 LTS 2021-08-20 02:12:55 -04:00
Garret Wassermann
1559333993 Fix some docs and migrations in prep for 0.3 release, see #878 2021-08-20 02:05:21 -04:00
Timothy Hobbs
f4b7e899fa Change query arg delimiter from ; to & 2021-08-19 22:00:01 +02:00
Renato
563b28ed14
Merge branch 'master' into pinax-remove 2021-08-04 11:19:14 -03:00
Arkadiy Korotaev
2b4c82fd1b
fix(email): Add ability to attach full first email text to avoid losing forwards, and to save .eml files for any incoming mesages, plus fix tests and some minor bugs 2021-04-19 21:15:24 +02:00
Arkadiy Korotaev
1713a86870
feat(forms): Ability to provide custom public ticket form 2021-03-02 12:06:21 +01:00
Timothy Hobbs
2e867cba87 Remove hard dependency on pinax teams 2020-12-02 01:26:53 +01:00
alligatorbait
16c70d38cd Update Django versions supported and one format error in file 2020-10-14 15:06:56 -06:00
Tom Weber
d21faf77af customizable navigation header documentation 2020-10-13 21:00:24 -06:00
Tom Weber
e03bbe3f65 customizable navigation header documentation 2020-10-13 20:53:31 -06:00
Garret Wassermann
6b335590e6 Merge bugfixes from 0.2.23-devel 2020-10-12 03:19:46 -04:00
typonaut
3e91f35986
Update configuration.rst, again 
Improved documentation on e-mail check interval, added documentation on locale.
 2020-10-08 16:12:35 +01:00
typonaut
e83b00674f
Update configuration.rst 
Adds documentation as to the function of "E-Mail Check Interval" and its interaction with a crontab.
 2020-10-08 03:18:50 +01:00
Garret Wassermann
22d3a59390 Apply patch for #853 2020-08-30 06:59:48 -04:00
typonaut
5d80a689d9
Update configuration.rst 
Added a couple of sentences to explain that creation of a queue is a prerequisite for automatically creating tickets from e-mail.
 2020-08-15 16:16:30 +01:00
Garret Wassermann
2f788f2597 Merge 0.2.22 bugfix release updates, update copyright year in license, specify python 3.6 or above in setup 2020-07-30 04:46:15 -04:00
Garret Wassermann
2a3fc0894d Rename and document the maximum email attachment size setting, to address #846 2020-07-30 02:54:03 -04:00
Garret Wassermann
0a712381e0 Set default attachment permissions to 0700, to address #591 2020-07-27 19:50:25 -04:00
Devon Findlay
eb38c7dee4
Fixing type in install.rst 
pinax.inviations -> pinax.invitations

Small typo fixed
 2020-05-07 20:17:16 +01:00
Timothy Hobbs
cd0af7e0f5 Document new teams code 2020-01-27 20:01:57 +01:00
Timothy Hobbs
ecbb91b861 Private kb categories 2020-01-27 17:37:59 +01:00
Timothy Hobbs
8f59bfcc3c Update integration docs with info about iframe 2020-01-20 13:22:45 +01:00
Timothy Hobbs
b862732512 Remove "classic" code path and always use datatables for ticket lists 2019-10-08 17:54:59 +02:00
Garret Wassermann
7f27eb9428 Merge 0.2.17 release into develop 2019-08-27 21:53:25 -04:00
Garret Wassermann
073ebaba80 Update documentation for custom field search 2019-08-27 21:37:39 -04:00
Jachym Cepicky
d4f1f85b29 Markdown for Knowledge base, ticket and comments. 
Removed markdown-deux
 2019-03-06 14:42:57 +01:00
Garret Wassermann
9c44375626 Update copyright and version info for docs/conf.py 2019-01-31 04:43:19 -05:00
Garret Wassermann
1af01b275f Update docs for bootstrap4form for #682 2018-12-27 17:26:03 -05:00
Timothy Hobbs
1c24d88680
Enable better ticket form pre-filling 2018-12-27 16:39:31 +01:00
Garret Wassermann
625a8e85f0 Rename USE_SERVERSIDE_PROCESSING to HELPDESK_USE_SERVERSIDE_PROCESSING for consistency, correctly include local project override, and add documentation 2018-12-21 16:30:43 -05:00
Garret Wassermann
28996c05b7 Merge upstream develop 2018-12-15 13:38:54 -05:00
Timothy Hobbs
e96f1559e7
Add celery task for get_email 
Allows you to get_email even without cron, thus enabling the use of django-helpdesk of cronless PaaS services.
 2018-11-08 14:39:37 +01:00
Garret Wassermann
107805defd Added some documentation about the new helpdesk-customize.css override, to address #610 2018-09-09 00:03:34 -04:00
Garret Wassermann
dff14d40d3 Merge 0.2.8 bugfixes 2018-07-03 00:59:33 -04:00
Garret Wassermann
fbe725a22f Correct old documentation for HELPDESK_ENABLE_PER_QUEUE_PERMISSION to HELPDESK_ENABLE_PER_QUEUE_STAFF_PERMISSION, for #611 2018-06-27 02:49:55 -04:00
Garret Wassermann
54a6b1d21b Merge 0.2.7 bugfixes 2018-03-04 04:01:48 -05:00
Garret Wassermann
1406c2a719 Update docs for typo in HELPDESK_ENABLE_PER_QUEUE_STAFF_PERMISSION setting, for #597 2018-02-28 16:23:01 -05:00
ssboy
56d287cecd
line 74 ... - run syncdb + run migrate 
i think syncdb is obsolete from 1.9 ... or not?
 2018-02-10 09:43:26 +01:00
Arne Brutschy
1b7214a797 Added documentation for public form defaults 2018-01-10 18:44:15 +01:00
Garret Wassermann
142c291afb Merge 0.2.4 bugfixes 2017-12-18 00:45:36 -05:00
Garret Wassermann
5502333a4c Add warning about changing the email subject template, to address issue brought up in #577 2017-12-17 23:41:53 -05:00
Garret Wassermann
92b43ef495 Merge master 0.2.3 bugfixes into develop 2017-12-09 23:02:12 -05:00
Garret Wassermann
47c1a7b1c3 Merge branch 'upstream/0.2.x', to merge #566 2017-11-03 01:15:21 -04:00
nicoamaro
d7fbcf02d9
Update install.rst 2017-11-02 15:55:51 -03:00
Garret Wassermann
3a1bd76e75 Merge custom staff filter, PR #239 2017-10-30 03:17:40 -04:00
Garret Wassermann
8ba2614a96 Add documentation for new HELPDESK_ANON_ACCESS_RAISES_404 setting 2017-10-24 01:20:15 -04:00
Garret Wassermann
56f32022af Add dependency info and explicit warning of dropping py2 support to the install docs 2017-09-14 00:37:00 -04:00
Garret Wassermann
f5aec2d385 Update docs for minimum of Django 1.11, set release version to 0.2.0 and change primary maintainer to gwasser 2017-08-30 15:54:19 -04:00
Garret Wassermann
8a49babfe5 Add documentation for new QUEUE_EMAIL_BOX_UPDATE_ONLY setting, to address #530 2017-07-16 19:30:59 -04:00
Garret Wassermann
03b5e41b42 #184: provide more explicit install documentation for using MySQL with UTF-8 collation 2017-04-16 03:31:45 -04:00
Garret Wassermann
a69cf25c71 Rework README and CONTRIBUTING to remove redundancy. Some README statements moved to install docs instead. 2017-03-20 03:19:53 -04:00
Garret Wassermann
64076237ee Remove last line of LICENSE to see if GitHub will detect it automatically and display it site; updated README and docs/license.rst to more clearly spell out license and 3rd-party licenses 2017-03-20 03:17:26 -04:00
Garret Wassermann
4eb70841e8 Merge pull request #486 from gwasser/449_contributing_docs 
Update CONTRIBUTING for Testing Requirements, and update supported Python/Django combinations in docs index.rst
 2017-02-15 20:06:23 -05:00
Garret Wassermann
492e25c77b Update docs to say Python 3.4+ since that's what we current do testing against 2017-02-15 20:03:08 -05:00
Garret Wassermann
ea30d1845e Moved contributing.rst to CONTRIBUTING in the top-level directory, added language on required tests for new pull requests, for #449 2017-02-10 23:20:59 -05:00
Garret Wassermann
1c5f525b58 Update doc index to say Django 1.8+ required, instead of 1.7+ 2017-02-10 16:42:40 -05:00
Garret Wassermann
3740cd5ddc Update docs to add SITE_ID, to address #481 2017-02-10 16:17:16 -05:00
Jonathan Barratt
b5feeb7ee9
Make SOCKS-proxy support global for all queues under Py3 
Python 2 retains per-queue SOCKS-proxy support, but this is simplest fix until someone needs it for Python 3.
 2017-01-14 01:25:17 +07:00
Garret Wassermann
97a24fbe22
Ensure that local files are deleted after processing, and add some information about it to the install.rst documentation 2016-11-12 11:32:04 +07:00
Alex Barcelo
53ed0d3a2c Remove all the deprecated API related files and references 2016-10-29 08:50:13 +02:00
Alex Barcelo
89a6ae01b8 Fixing style (according to branch 'autocodestyle') + quicktest 2016-10-24 08:04:31 +02:00
Alex Barcelo
c1330bc0c7 Updating documentation for Django 1.10 support and settings 2016-10-20 08:26:31 +02:00
Alex Barcelo
afd6ebad74 Merge current 'master' state into urls_app_name 2016-10-19 15:26:04 +02:00
meomap
96f4fecb71 add setting for fallback locale 2016-10-14 15:04:28 +07:00
Ross Poulton
138904bf8b Update project URLs per #424 2016-10-12 11:14:10 +11:00
Jan Henrik Hasselberg
4e9bfb6335 django.contrib.sites is an requirement 
Documentation example should point out django.contrib.sites is a requirement. I thought "sites" was optional looking at example first time.
 2016-06-23 06:58:27 +02:00
Mitchel Humpherys
fe261a1e54 install.rst: Fix typo 
setnd => send
 2016-05-15 00:55:59 -07:00
Alex Barcelo
f5ecb67b22 fixing documentation for Django 1.8 and its namespace behaviour 2015-12-22 10:29:48 +01:00
Ross Poulton
ca1690becb Deprecate custom API (see #198) 2015-12-22 11:28:00 +11:00
Alex Seeholzer
a5c05cff74 added HELPDESK_ENABLE_PER_QUEUE_MEMBERSHIP to discontinued settings; 2015-12-21 13:58:28 +01:00
Alex Barcelo
830fcbe796 updating documentation regarding membership/permission 2015-12-16 22:27:06 +01:00
Ross Poulton
9c249a818b Update docs & tests for Python 2.7/3.3+ and Django 1.7+ 2015-12-16 10:35:00 +11:00
Francisco Capdevila
3bc7ed64ee Fix typo 2015-09-14 09:47:40 -03:00
Alex Seeholzer
42f478b98c Merge squashed fixes from flinz/per-queue-staff-membership: 
-renamed migration 0005 to 0004 and referenced 0003 instead of 0004 from it.
-Corrected spelling and rephrased docs for queue membership feature.
 2015-06-12 17:41:15 +07:00
Jonathan Barratt
bfcd8fc024 Add ability to restrict users' access by queue if so configured, and migration and tests for same. 2015-06-12 12:23:39 +07:00
Jonathan Barratt
caa1ec242a Update install.rst 
Change example urls.py URL patterns from raw tuples to url(...) calls, for Django 1.8 (and possibly 1.5+) compatibility.
 2015-06-03 13:04:46 +07:00
Ross Poulton
5e0ee1e37c Add bootstrapform to install docs. Closes #307. 2015-02-23 14:24:53 +11:00
Ross Poulton
ae146c2e7f Remove reference to django.contrib.markup in install docs. (#255) 2015-02-23 14:22:28 +11:00
Ross Poulton
afe6335995 Add install instructions for email templates. Fixes #294. 2015-02-14 11:10:20 +11:00
TreeNode
aea8ff35a6 PySocks removed from requirements and doc update 2014-12-11 01:43:54 +02:00
Ross Poulton
68cc1b1e8e Fix esclation description 
Escalation is based on days a ticket has been active, not hours. Fixed config, closes #280. Thanks @J-A-M
 2014-11-21 13:00:37 +11:00
Ross Poulton
fdd715795f Remove unused tickets (part of #200); closes #253 2014-09-10 09:02:14 +10:00
Stefano Brentegani
4ed8f11754 merge HELPDESK_CUSTOM_STAFF_FILTER_CALLBACK into HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE 2014-08-01 07:20:43 +02:00
Stefano Brentegani
b1b89d1d6f replace all explicit uses of HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE in helpdesk.views.staff 2014-07-30 06:58:57 +02:00
Stefano Brentegani
97c317f83d add tests, example 2014-07-28 06:47:19 +02:00
Stefano Brentegani
8666bf57e5 Merge branch 'master' into custom-staff-filter 2014-07-26 14:10:07 +02:00
Stefano Brentegani
fb6b35a724 Merge branch 'master' into custom-staff-filter 
Conflicts:
	docs/settings.rst
	helpdesk/views/staff.py
 2014-07-22 06:47:50 +02:00
Stefano Brentegani
fd0ab29dfc use naturaltime for elapsed times (resolves #229) 2014-07-21 10:21:33 +02:00
Stefano Brentegani
11a3533dea Update settings.rst: fix formatting 2014-07-20 10:43:50 +02:00
Stefano Brentegani
13830a84e5 Custom logic for determining if the user is considered helpdesk staff. 2014-07-20 10:36:24 +02:00
Stefano Brentegani
a300dffffd Update settings.rst: sorted discontinued settings 2014-07-20 07:33:11 +02:00
Stefano Brentegani
8f7ec60fd8 Update settings.rst (discontinued settings) 
See #200
 2014-07-19 15:54:33 +02:00
Issac Kelly
19c1913268 Allow Templated Subjects. 2014-07-15 15:48:42 -07:00