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936 Commits

Author SHA1 Message Date
Garret Wassermann
cad174468b Sync with namespace and other v0.2 changes 2016-10-29 03:47:15 -04:00
Jonathan Barratt
26c0f2e59f Merge pull request #441 from alexbarcelo/api-prune 
Remove all the deprecated API related files and references
 2016-10-29 14:12:31 +07:00
Alex Barcelo
53ed0d3a2c Remove all the deprecated API related files and references 2016-10-29 08:50:13 +02:00
Jonathan Barratt
43c067dd4f
merge changes from updated master 2016-10-29 13:35:03 +07:00
Jonathan Barratt
790f1fc003 Merge pull request #374 from alexbarcelo/urls_app_name 
Set app_name as 'helpdesk' at the urls.py, and droping url prefixes
 2016-10-28 15:59:29 +07:00
Alex Barcelo
6761ad6c10 fixing RST syntax for docstring on akismet.py 2016-10-26 10:22:15 +02:00
Alex Barcelo
f017adea63 fixing those two python files 2016-10-24 10:05:41 +02:00
Alex Barcelo
89a6ae01b8 Fixing style (according to branch 'autocodestyle') + quicktest 2016-10-24 08:04:31 +02:00
Alex Barcelo
179ceb2f82 fixing style on tests 2016-10-23 22:10:32 +02:00
Alex Barcelo
30e3aa55aa almost auto-fix on misc files 2016-10-23 22:09:17 +02:00
Alex Barcelo
3c35473265 fixing views.py (except deprecated api) 2016-10-23 22:02:02 +02:00
Alex Barcelo
24d88be8d9 Initial general clean-up of stuff 2016-10-21 17:14:12 +02:00
Garret Wassermann
d7875587b7 Revert previous change 2016-10-20 12:05:28 -04:00
Garret Wassermann
884662dd21 Ensure binary data is returns so Django can decode it 2016-10-20 11:46:09 -04:00
Garret Wassermann
dfb7987ebb Remove emails from queue in test_get_email 2016-10-20 11:17:51 -04:00
Garret Wassermann
197fad99d2 Remove mail templates since we're not testing them here; might be good to include a test for this elsewhere 2016-10-20 02:48:14 -04:00
Garret Wassermann
5e93297787 Fix call_command options for correct format to work with Django 1.7+ 2016-10-20 02:29:23 -04:00
Garret Wassermann
6418194b85 Fix command line arg for Django 1.7 and make Python 2 and 3 compatible test 2016-10-20 02:21:43 -04:00
Garret Wassermann
9606201200 Fix mock tests for get_email (hopefully for good this time) 2016-10-20 02:09:05 -04:00
Garret Wassermann
b7ef83f7d2 Check that folder is a dir before checking for mail using get_email; fix unit test for --quiet 2016-10-20 01:39:24 -04:00
Garret Wassermann
e3c9e04feb Fix python module naming in get_email test 2016-10-20 01:25:16 -04:00
Jonathan Barratt
af893bdcc8 Merge pull request #428 from jflesch/master 
Fix form translations
 2016-10-20 12:16:31 +07:00
Daryl
3b181e87ef
Fix inconsistent indentation 2016-10-20 11:43:22 +07:00
Garret Wassermann
c9c7642724 New unit test for get_email command 2016-10-19 21:37:23 -04:00
Garret Wassermann
f61d180e5d use django.utils.six instead of plain six 2016-10-19 20:02:12 -04:00
Alex Barcelo
91afbb9755 fixing some additional reverse stuff 2016-10-19 15:30:37 +02:00
Alex Barcelo
afd6ebad74 Merge current 'master' state into urls_app_name 2016-10-19 15:26:04 +02:00
Jerome Flesch
74668f30d5 forms.py : To get the translations for the fields' labels, use ugettext_lazy() instead for ugettext(). 
ugettext() loads the translations at the same time the module is loaded (--> always in english).
ugettext_lazy() loads them when they are needed (--> when the user makes a query --> we known the language the user wants based on the header of their HTTP request)

Signed-off-by: Jerome Flesch <jflesch@gmail.com>
 2016-10-18 15:37:57 +02:00
Jerome Flesch
0ad110ec7f forms.py: cleanup whitespaces 
Signed-off-by: Jerome Flesch <jflesch@gmail.com>
 2016-10-18 15:35:41 +02:00
meomap
96f4fecb71 add setting for fallback locale 2016-10-14 15:04:28 +07:00
Ross Poulton
138904bf8b Update project URLs per #424 2016-10-12 11:14:10 +11:00
Ross Poulton
1f4ca64ef4 Update translations (part of #424) 2016-10-12 10:54:24 +11:00
Antoine Nguyen
50955cb8f6 Fixed Meta class definition for TicketCustomFieldValue. 2016-10-07 11:00:25 +02:00
Garret Wassermann
3f620e83a2 Update style of Ticket FollowUp list to be a timeline 2016-09-27 17:29:59 -04:00
Garret Wassermann
929ec49fa8 Apply styling to KB pages. Minor tweak to dashboard. 2016-09-27 14:36:52 -04:00
Garret Wassermann
414f7e7c03 Make Knowledgebase categories nicer; include jQuery UI for DatePicker on new ticket form 2016-09-27 13:16:28 -04:00
Garret Wassermann
186b4ad8e2 Some of CSS changes were not included due to a conflict in the gitignore file. Updated gitignore and added missing CSS directory. 2016-09-27 10:57:21 -04:00
Garret Wassermann
f313b5c374 Added more logging statements, cleaned up a few others 2016-09-16 00:28:13 -04:00
Garret Wassermann
a4ad602f39 Remove unnecessary imports, clean up python3 handling code to use native str() 2016-09-15 22:51:00 -04:00
Garret Wassermann
e5c3c4a435 Used six to add python3 compatibility along side existing python2, and replaced print statements with logging features. Can now poll a local directory for mail too, not just remote POP3/IMAP. 2016-09-14 20:35:18 -04:00
Garret Wassermann
6a86a0106a Updated report_index() to remove the context= so it matches the syntax of dashboard() function. 2016-09-13 00:31:56 -04:00
Garret Wassermann
bf55ab7f8c Oops, forgot to change one more URL from dashboard to report_index 2016-09-13 00:13:52 -04:00
Garret Wassermann
fe54d81022 Update unit test for backend changes to dashboard and statistics pages 2016-09-13 00:06:38 -04:00
Garret Wassermann
4203f352d9 Completely resolved jQuery issue with multiple file attachment submission on a single FollowUp due to CSS styling of file input buttons. It's really ridiculous you have to do this, but whatever. It works as expected. 2016-09-12 23:18:01 -04:00
Garret Wassermann
3002cf689c Fix CSS styling of Status radio buttons on Ticket Comment form 2016-09-12 22:54:51 -04:00
Garret Wassermann
76241b8661 Fix jQuery error with adding multiple attachments to a single FollowUp. It work when adding files one at a time but gets a little funny when adding more than one input field at a time. Also, moved RSS Feeds link to user menu to be more accessible. 2016-09-12 22:37:48 -04:00
Garret Wassermann
00cdbcf43b Finish CSS template changes for Ticket page and related properties; includes responsive Ticket list table; styled file input buttons but need to find way to update text for beyond the first input box; added a ticket_attachment_del page to confirm removal of attachment and styled it 2016-09-12 02:11:55 -04:00
Garret Wassermann
a9cb54ce7e Remove older static files, update User Settings 2016-09-11 12:30:48 -04:00
Garret Wassermann
e0875b212b Updated CSS for Ticket list and Ticket editing pages, added Font Awesome's LICENSE to list 2016-09-10 04:00:22 -04:00
Garret Wassermann
67f81ac252 Continue CSS cleanup for Ticket description, remove unneeded priority and button images and associated functions 2016-09-09 04:03:32 -04:00
Garret Wassermann
d66259efdc Update dashboard and reports to new style, add more CDN support for new javascript libraries 2016-09-09 02:45:12 -04:00
Garret Wassermann
4c89da89b5 Updated navbar, base, public_base and login page to use new StartBootstrap SB Admin v2 theme 2016-09-07 02:50:16 -04:00
Jan Beran
8341ad217c Syntax correction for Python 3.4 and 3.5 2016-08-17 22:01:09 +02:00
Garret Wassermann
1c09f4a3c3 Moved Buttons and Priorities images back to main static folder 2016-08-05 00:50:40 -04:00
Garret Wassermann
014af24d2d Added a HELPDESK_USE_CDN setting, off by default, to select between using public CDNs as before, and an up-to-date static copy 2016-08-05 00:38:17 -04:00
Garret Wassermann
d9480c9cf0 Update static jQuery and other js/css, disable CDN usage 2016-08-04 23:57:35 -04:00
Ross Poulton
f2e497c3c6 Merge pull request #415 from mhannig/fix-broken-keyword-search 
JSON Serialization broke Keyword-Searches
 2016-07-05 08:48:10 +10:00
Matthias Hannig
a37f7145ec Serializing the query using JSON for SavedSearches unfortunately broke 
Keyword-Searches.

Now, only the search string is serialized for saving and
the "qset" is moved from "other_filters" to apply_query.
 2016-07-04 17:47:53 +02:00
Ross Poulton
03b3a70975 Merge pull request #410 from mrkiwi-nz/fix_savequery 
Fix savequery
 2016-06-30 10:36:41 +10:00
Ross Poulton
da5a4dc40f Merge pull request #411 from mrkiwi-nz/issue_408_fix 
fix #408 : Bug in test_per_queue_staff_permission.py
 2016-06-30 10:36:20 +10:00
Daryl
44bbcd31e5 Bug in test_per_queue_staff_permission.py 
Using the django auth backend allows integers to be passed as a password
Using Peter Sagerson's ldap auth backend there is an error thrown because
some code tries to do a len() on the password.
You could argue that the ldap auth backend should str(password), but
you could also argue that passing an int as a password is bad practice

This PR ensures that a string is sent to the auth module.
 2016-06-30 12:07:33 +12:00
Daryl
0ac7183875 Add test for saving a query, fix shared checkbox issue 
My browser sends 'on' when a checkbox is ticked, django ORM only
recognises '1', 'true' or 't' as valid 'True' responses.
This throws an error
ValidationError at /helpdesk/save_query/
[u"'on' value must be either True or False."]

This could be fixed with " value='1'" in the template, but testing that is harder
My fix is to add a check in the view. 2 more lines, but easier to unittest.
Core devs need to make a call as to which solution is best.

D
 2016-06-30 11:36:21 +12:00
Matthias Hannig
5f0191957f fixed python3 compat issue 2016-06-28 18:44:54 +02:00
Matthias Hannig
895a65fdb9 Fixed remote code execution through unpickling untrusted code. 2016-06-28 18:04:39 +02:00
Ross Poulton
d65c32487c Merge pull request #406 from mrkiwi-nz/master 
Fix Issue #404: Refactor converting query string into queue:id
 2016-06-26 19:28:48 +10:00
Daryl
afbfd01fab Fix Issue #404: Refactor converting query string into queue:id 2016-06-26 12:45:55 +12:00
Ross Poulton
ecd870663d Merge pull request #405 from mrkiwi-nz/master 
Ignore queue name when doing lookups for tickets (means URLs don't break when moving ticket between queues)
 2016-06-25 21:55:40 +10:00
Daryl
e5a6686c6d Ticket #403 - This code changes the behaviour of lookups for tickets and 
ignores the queue name. This means that queue changes on a ticket dont
break the email links which have already been sent out.
The queue name still exists in the link/url, but is not used in the
lookup
 2016-06-24 13:46:37 +12:00
Ross Poulton
e4dc3e51eb Merge pull request #399 from mrkiwi-nz/master 
Changed render_to_response() to render()
 2016-06-22 11:05:21 +10:00
Daryl
8a7fe5fcbf Changed the way the context is passed to render() - this was required 
to enable django 1.7 to work (otherwise 1.8, 1.9 pass all tests, but 1.7 fails)
 2016-06-21 20:56:43 +12:00
Daryl
558f140bfb Changed render_to_response() to render() - this should work for django1.9.4 plus django1.10 
Without this change, django1.10 is missing the 'user' object from the context, which results in
a very hard to track down bug manifesting in ;
"NoReverseMatch: Reverse for 'helpdesk_rss_user' with arguments '('',)' and keyword arguments '{}' not found."
At first glance users may think this is the dots-in-usernames bug, but the username is totally missing.
 2016-06-21 17:18:06 +12:00
Gleber Diniz
f8044faf28 Fix import error on python 3 
"from email.utils import parseaddr, collapse_rfc2231_value" works both for python 2.7 and python 3
 2016-06-14 17:10:23 -03:00
mrkiwi-nz
7dd4aa11d7 Update ticket_cc_list.html 2016-06-09 12:41:12 +12:00
mrkiwi-nz
57d341f89f Update report_output.html 2016-06-09 12:40:48 +12:00
mrkiwi-nz
783aa2481c Update email_ignore_list.html 2016-06-09 12:40:08 +12:00
mrkiwi-nz
d86b82e689 Update debug.html 2016-06-09 12:39:24 +12:00
Bruno Tikami
c5101a2873 UP: When multiple emails are used on the "To" field, subscribe them as well. 2016-03-23 13:16:49 -03:00
Bruno Tikami
5933d2a59b UPDATED: Strip inputed emails before creating TicketCC instances 2016-03-17 01:39:17 -03:00
Bruno Tikami
9e64354d8a Merge branch 'master' into feature/2__mail_threading 
* master:
  UPDATED: When notifying users about creation / updates on tickets, notify everybody using a single email message.
 2016-03-17 01:21:34 -03:00
Bruno Tikami
978e6d5c9b UPDATED: When notifying users about creation / updates on tickets, notify everybody using a single email message. 2016-03-17 01:12:42 -03:00
Bruno Tikami
11f28d175b Merge branch 'master' into feature/2__mail_threading 
* master:
  BUGFIX: Capture invalid email exceptions and ignore those inputs.
  ADDED: Test cases for the new enable_notifications_on_email_events flag
 2016-03-15 14:16:34 -03:00
Bruno Tikami
99ae4bb801 BUGFIX: Capture invalid email exceptions and ignore those inputs. 2016-03-15 14:13:19 -03:00
Darren Riedlinger
ac8ead52c8 getattr on usersettings.setting dict always returns False. Use settings.get() instead 2016-03-06 12:46:36 -08:00
Bruno Tikami
4124677f10 ADDED: Test cases for the new enable_notifications_on_email_events flag 2016-03-03 13:47:15 -03:00
Ross Poulton
e52ae206c6 Merge pull request #388 from pawelmarkowski/master 
dashboard error queues are null
 2016-03-02 10:38:08 +11:00
Pawel M
2b6c23db9f (1064, "You have an error in your SQL syntax; check the manual that corresponds to your MariaDB server version for the right syntax to use near ')\n GROUP BY queue, name\n ORDER BY q.id' at line 9") helpdesk/views/staff.py in dashboard 149 solved. When queues is null do not add to sql q.id in () 2016-03-01 22:53:33 +01:00
Bruno Tikami
4e4f481428 Merge branch 'hotfix/make_print_statements_3x_compatible' into feature/2__mail_threading 
* hotfix/make_print_statements_3x_compatible:
  UPDATED: print statements to be Python 3.x compatible
 2016-03-01 17:09:28 -03:00
Bruno Tikami
2efe8255c5 UPDATED: print statements to be Python 3.x compatible 2016-03-01 17:01:58 -03:00
Bruno Tikami
26fc6cb1de ADDED: Flag to enable notifications on every interaction that occurs over email. 2016-03-01 16:49:34 -03:00
Bruno Tikami
1511e0e72c UPDATED: Better separation of HTTP and e-mail test cases 2016-02-28 15:19:08 -03:00
Bruno Tikami
45fbd605e5 UPDATED: Separate HTTP and e-mail TestCases 2016-02-28 15:00:15 -03:00
Bruno Tikami
5058790995 BUGFIX: Fixing migration merge conflict. 2016-02-24 10:42:14 -03:00
Bruno Tikami
a9f073cc48 Merge branch 'master' of https://github.com/rossp/django-helpdesk 2016-02-24 10:25:57 -03:00
Bruno Tikami
b55eaabebd UPDATED: Renaming methods after reading through the pull request 2016-02-22 10:17:28 -03:00
Bruno Tikami
0c480b4abd UPDATE: Removed an unnecessary migration created by mistake. 2016-02-22 10:00:29 -03:00
Bruno Tikami
19f04aa1f5 CLEANUP: Removing necessary code from feature 2 2016-02-20 17:49:37 -02:00
Bruno Tikami
56b7f53c51 CLEANUP: Removing necessary code from feature 2 2016-02-20 17:46:03 -02:00
Bruno Tikami
4e32e879a8 BUGFIX: new TicketCC instances must be returned after subscribed to Ticket updates. 2016-02-20 17:36:24 -02:00
Bruno Tikami
0f346924fb UPDATED: Moving TicketCC notifications to the end of the process so there's no need to add / subtract recipients lists (queue cc account etc). 2016-02-20 17:35:17 -02:00
Bruno Tikami
75a5556317 UPDATED: after processing an email message, if there's any TicketCC instance linked to the Ticket being handled, mail them all. 2016-02-20 12:39:16 -02:00
Bruno Tikami
5ed6e8c2ce BUGFIX: assert statements against email count were doing the wrong math. Also, trying to explain get easier to understand comments 2016-02-20 12:38:06 -02:00
Bruno Tikami
32ee4de50b UPDATED: Better validation before creating a duplicated TicketCC 2016-02-19 13:01:39 -02:00
Bruno Tikami
6d890509a3 ADDED: docstrings 2016-02-19 12:40:18 -02:00
Bruno Tikami
f911f92892 BUGFIX: Don't create duplicated TicketCCs when processing email messages. 2016-02-19 12:25:14 -02:00
Bruno Tikami
380723a972 UPDATED: Use <forms.TicketCCForm> when subscribing to a ticket followups. 2016-02-19 11:09:03 -02:00
Bruno Tikami
e4337cef1d ADDED: <TicketCCForm.clean> to validate if either a valid user or a valid email is provided when saving <TicketCC> instances 2016-02-19 11:00:35 -02:00
Bruno Tikami
99bfc340f9 ADDED: <tests.test_ticket_submission.test_create_ticket_from_email_without_message_id> 2016-02-17 21:43:33 -02:00
imbashamba
191ce3c53c Nullable "default_owner" field added to Queue model 
If default_owner is specified, tickets from public form will be assigned to him and he'll be notified by email
 2016-02-17 11:40:08 +03:00
Bruno Tikami
57f58c34b7 UPDATED: Aesthetics 2016-02-16 17:21:46 -02:00
Bruno Tikami
fc02aa7cbb UPDATED: Better exception handling + aestetics 2016-02-16 17:17:58 -02:00
Bruno Tikami
be07fdff6c UPDATED: Finished moving Message-Id field from <Ticket> to <FollowUp> model. 2016-02-16 17:10:13 -02:00
Bruno Tikami
c2e9ee26af UPDATED: Stop storing the Message-Id field on the <Ticket> model and move it to the <FollowUp> so we can easily follow the threads. 2016-02-16 16:11:10 -02:00
Bruno Tikami
5f738a3214 Too much in one commit ! 
Splitting responsibilities when parsing email messages so we can decide when to create a Ticket and when to create a FollowUp.
 2016-02-16 15:49:40 -02:00
Bruno Tikami
b4c6c169c2 ADDED: Possibility to accept extra headers when sending emails 2016-02-16 15:46:49 -02:00
Bruno Tikami
d091a16002 UPDATED: when creating new Ticket instances from email messages, also save their "Message-Id" field. 2016-02-15 16:16:28 -02:00
Bruno Tikami
5b46602b29 UPDATED: <helpdesk.tests.test_ticket_submission.test_create_ticket_instance_from_payload> now calls the right callable to ensure the message is parsed and the Ticket instance is created. 2016-02-15 16:15:46 -02:00
Bruno Tikami
cea4cb2c6a UPDATED: Set "submitter_email_id" as the standard to reference the Message-Id email field. 2016-02-07 18:11:49 -02:00
Bruno Tikami
ea3c3732e5 BUGFIX: File name typo 2016-02-07 18:05:16 -02:00
Bruno Tikami
880003743d ADDED: Schema migration 0012 that adds a "submitter_message_id" to the <models.Ticket> model 2016-02-07 18:04:09 -02:00
Bruno Tikami
78919addd7 BUGFIX: Set the missing max_length field attribute. 2016-02-07 17:45:08 -02:00
Bruno Tikami
83be21dc17 ADDED: <models.Ticket.submitter_email_id> 2016-02-07 17:28:00 -02:00
Bruno Tikami
ff0ceefab4 ADDED: <tests.test_ticket_submisssion.test_create_ticket_from_email_with_message_id> to ensure that the RFC 2822 field "message-id" is stored on the <Ticket.submitter_email_id> field. Backwards-compatible test kept. 2016-02-07 16:54:05 -02:00
Bruno Tikami
e880747a2b UDPATED: Use <views.staff.subscribe_to_ticket_updates> instead of <views.staff.subscribe_staff_member_to_ticket> when adding non-staff members to <TicketCC> instances 2016-02-07 16:46:43 -02:00
Bruno Tikami
b5ff3f9063 UPDATED: <views.staff.subscribe_staff_member_to_ticket> to accept and validate an user email when creating linking a <TicketCC> instance for a staff member. I'm pretty sure this is NOT the best place to put this but I don't wanna mess too much around for now. 2016-02-07 15:56:30 -02:00
Bruno Tikami
353fcb2138 ADDED: Possibility to pass "rfc_2822_*" fields when creating a <Ticket> instance so <management.commands.get_email.ticket_from_message> can create <TicketCC> instances when processing incoming messages. 2016-02-07 15:54:39 -02:00
Bruno Tikami
703c0e3b66 ADDED: <tests.test_ticket_submission.test_create_ticket_from_email_with_carbon_copy> and <tests.test_ticket_submission.test_create_ticket_from_email_with_invalid_carbon_copy> to ensure <TicketCC> instances are created by the <Ticket> model when the respective RFC 2822 field is provided. 2016-02-07 15:50:03 -02:00
Bruno Tikami
4d00dd3d6e UPDATED: Renamed test <tests.test_ticket_submission.test_create_ticket_direct> to <tests.test_ticket_submission.test_create_ticket_from_email> so the new upcoming test names (including CC, In-Reply etc) are easier to understand. 2016-02-07 12:06:07 -02:00
powderflask
8bf3449719 Fix: _meta.module_name deprecated in django1.8 2016-01-23 12:25:17 -08:00
Alex Barcelo
a741395ce5 chaging tests to aknowledge helpdesk namespace 2015-12-22 11:20:52 +01:00
Alex Barcelo
3a0f08046e using helpdesk app_name and droping helpdesk_ prefix 2015-12-22 10:27:03 +01:00
Ross Poulton
4347d1ec61 Add new locales: th, ca, lv, tr_TR, he_IL, pt_PT 2015-12-22 11:35:59 +11:00
Ross Poulton
ca1690becb Deprecate custom API (see #198) 2015-12-22 11:28:00 +11:00
Ross Poulton
0d098f6d29 Merge pull request #369 from alexbarcelo/always_create_permission 
creation of Permission-per-Queue is done always
 2015-12-22 09:41:17 +11:00
Alex Barcelo
7894eea1e1 Making Queue slug unique and improving certain admin-related behaviour 2015-12-18 14:56:53 +01:00
Alex Barcelo
3b547d2cf9 creation of Permission-per-Queue is done always 2015-12-18 14:35:50 +01:00
Alex Barcelo
4545fc925f fixing migration and allowing valid rollback on typical migrations 2015-12-17 18:44:10 +01:00
Alex Barcelo
0b5af429a5 reverting error due to methods and migrations 2015-12-17 18:11:54 +01:00
Alex Barcelo
01598826bf protecting through 403 several staff views 2015-12-16 22:27:06 +01:00
Alex Barcelo
1ea70ad1be adding management command for batch-creation of Queue permission 2015-12-16 22:27:06 +01:00
Alex Barcelo
43e5ff7c0e added delete mechanism on Queue for auto-clean of permissions 2015-12-16 22:27:06 +01:00
Alex Barcelo
92d8ca3eff more modular management of permission codenames 2015-12-16 22:27:06 +01:00
Alex Barcelo
64bc1791d4 removing completely QueueMembership model 2015-12-16 22:27:06 +01:00
Alex Barcelo
d760d9ee95 adding basic information to tickets, and masking email, on the admin views 2015-12-16 22:27:06 +01:00
Alex Barcelo
fb66fea86e change basic features of membership into permissions 2015-12-16 22:27:05 +01:00
Alex Barcelo
230d14b3ca removing QueueMembership mechanisms from admin.py 2015-12-16 22:27:05 +01:00
Alex Barcelo
c1fd47043a migration for removing semantics from QueueMembership objects 2015-12-16 22:27:05 +01:00
Alex Barcelo
18c7a2e698 adding required model extra info for permissions 2015-12-16 22:27:05 +01:00
Alex Barcelo
c0939d4b38 adding migration for bugfix 'changed max_length given by string to integer;' 2015-12-16 16:37:22 +01:00
Ross Poulton
11467f6e50 Properly check email context keys in newer Python versions. part of #362 2015-12-16 10:48:27 +11:00
Ross Poulton
6187b0568c Merge pull request #358 from flinz/django-1.9-fixes 
Django 1.9 compatibility
 2015-12-16 10:24:16 +11:00
Alex Seeholzer
54e541230e Merge branch 'bug/360_max-length-given-by-string' into django-1.9-fixes 
* bug/360_max-length-given-by-string:
  changed max_length given by string to integer;
 2015-12-15 10:21:04 +01:00
Alex Seeholzer
905e52e603 changed max_length given by string to integer; 2015-12-15 10:11:47 +01:00
Alex Seeholzer
2da16c511c updates to remove Django 1.10 deprecation warnings in Django 1.9: 
- use of patterns() in urls.py is deprecated
- render() functions accept only dicts - introduced checks to ensure downward compatibility back to Django 1.7
 2015-12-10 13:36:24 +01:00
Alex Seeholzer
8d55dcb9a0 python 2 & 3 compatibility: changed __unicode__ to __str__ and added python2 decorators (https://docs.djangoproject.com/en/1.8/topics/python3/#str-and-unicode-methods) 2015-11-18 15:26:08 +01:00
Alex Seeholzer
8390125c01 fixes of python 3 test fails 2015-11-18 15:07:33 +01:00
Alex Seeholzer
71504aa85d minor changes for python3 2015-11-18 10:41:02 +01:00
Alex Seeholzer
f7f0882f86 Merge branch 'master-upstream' into django-1.9-fixes 
* master-upstream:
  Fix QueueMembership bug revealed by django.test's DiscoverRunner
 2015-11-18 10:16:33 +01:00
Alex Seeholzer
e732b511e1 deprecated tags replaced in django 1.9 (ssi and url template tags are removed from the future template tag library) 2015-11-16 16:09:47 +01:00
Alex Seeholzer
307e9446a2 ensure tests for ticket submission run correctly in django 1.9 (URI's no longer include the scheme and domain part of the URLs) 2015-11-16 16:08:52 +01:00
Jonathan Barratt
0610a6645d Fix QueueMembership bug revealed by django.test's DiscoverRunner 
If HELPDESK_ENABLE_PER_QUEUE_STAFF_MEMBERSHIP was True but a user had
no QueueMembership entries, then restricting queue access generated
RelatedObjectDoesNotExist exceptions.

 - Ask for forgiveness whenever we try to limit a queryset by the
queuemembership related object set.

 - Since tests can now be run with the project's settings active,
rather than only with quicktest.py's settings, restore the initial
HELPDESK_ENABLE_PER_QUEUE_MEMBERSHIP value after having tested the
related functionality.
 2015-11-16 18:45:27 +07:00
Ross Poulton
ddd5b21b45 Merge pull request #352 from ssadler/static_from_staticfiles 
use staticfiles app instead of STATIC_URL
 2015-11-15 12:25:42 +11:00
Scott Sadler
2663a5e5ba use staticfiles app instead of STATIC_URL 2015-11-13 16:58:28 +01:00
Alex Seeholzer
0399612e57 bugfix: migration dependency corrected 2015-11-13 16:03:13 +01:00
Tony Zhu
dbdaca8dd4 django 1.8 email field size migration 2015-11-13 15:50:22 +01:00
Tony Zhu
0b0f946389 Add the migration for changes in queues 
This is the missing migration for commit
9600f457d8
 2015-11-13 15:50:22 +01:00
Alex Seeholzer
27c519f2ee downwards compatibility for django < 1.8 2015-11-13 15:36:04 +01:00
Alex Seeholzer
cd0daccb56 tests are correctly discovered for django < 1.6 2015-11-13 15:35:36 +01:00
Alex Seeholzer
50877c3708 Trying to fix travis build error & more general test imports: all files with test_*.py are imported from the /tests directory; 2015-11-13 14:07:36 +01:00
Alex Seeholzer
8f585aef1c Merge commit 'a4e6f086c8928e77baa73a25b7e8000fb6261498' into django-1.8 
* commit 'a4e6f086c8928e77baa73a25b7e8000fb6261498':
  Include attachments to cc'd users on ticket update
  From gettatr to get, because dict doesn't contatin attributes. More readable if statement.
 2015-11-13 13:50:11 +01:00
Ross Poulton
a4e6f086c8 Merge pull request #350 from ssadler/updated_cc_attachments 
Include attachments to cc'd users on ticket update
 2015-11-13 08:20:26 +11:00
Scott Sadler
98ad8567b9 Include attachments to cc'd users on ticket update 2015-11-12 15:53:16 +01:00
vlad.vyazovetskov
0a3171a024 From gettatr to get, because dict doesn't contatin attributes. 
More readable if statement.
 2015-11-12 17:31:14 +03:00
Scott Sadler
2681f6340c fix reload_urlconf test helper so it supports a third party urlconf 2015-11-06 15:22:44 +01:00
Scott Sadler
e82c17567a Merge branch 'master' into django-1.8 
Conflicts:
	helpdesk/tests/__init__.py
 2015-11-06 14:50:33 +01:00
Alex Seeholzer
163a0524b1 Merge branch 'master' into django-1.8 
* master:
  renamed test __init__.py imports to new test naming scheme
 2015-06-25 16:54:15 +02:00
Ross Poulton
48d1feb69d Merge pull request #334 from pahpa/master 
Modify make_option with dest variable 'escalate-verbosely'
 2015-06-19 09:25:40 +10:00
pahpa@orange.fr
060266e93a Modify make_option with dest variable 'escalate-verbosely' 2015-06-17 16:22:44 +02:00
Alex Seeholzer
f9682ccf37 renamed test __init__.py imports to new test naming scheme 2015-06-12 15:52:35 +02:00
Alex Seeholzer
da30d2b973 tests renamed for compliance 2015-06-12 15:48:38 +02:00
Alex Seeholzer
87225ce2ba tests renamed for compliance 2015-06-12 15:27:49 +02:00
Alex Seeholzer
cbea3c54f0 conformed template from_string method to use engines['django'] 2015-06-12 12:54:50 +02:00
Alex Seeholzer
0b7e0b7f04 changes in templating engine that worked for django 1.8 2015-06-12 12:52:35 +02:00
Alex Seeholzer
039653cc70 further fixes for Django 1.8.2 template engine 2015-06-12 12:52:34 +02:00
Alex Seeholzer
0f69771164 fix for django 1.8.2, get_template_from_string was removed 2015-06-12 12:52:34 +02:00
Alex Seeholzer
42f478b98c Merge squashed fixes from flinz/per-queue-staff-membership: 
-renamed migration 0005 to 0004 and referenced 0003 instead of 0004 from it.
-Corrected spelling and rephrased docs for queue membership feature.
 2015-06-12 17:41:15 +07:00
Jonathan Barratt
bfcd8fc024 Add ability to restrict users' access by queue if so configured, and migration and tests for same. 2015-06-12 12:23:39 +07:00
Jonathan Barratt
711eb6cea2 As of at least Django 1.5, calling __str__() on a CHOICES object returns a proxy object, not the actual text of the CHOICE. Change such calls to title() instead 2015-06-11 14:31:49 +07:00
Ross Poulton
6595eebd3f Merge pull request #328 from reduxionist/fix-squashed-socks_proxy-migration 
Remove migration 0002_socks_proxy.py...
 2015-06-10 09:35:10 +10:00
Jonathan Barratt
9c60350193 Fix issue 286: Header cuts off body by replacing {{ STATIC_URL }}x with {% static "x" %} in {public_,}base.html 2015-06-03 14:37:21 +07:00
Jonathan Barratt
f434292cfc Remove migration 0002_socks_proxy.py which has been squashed into 0001, rename migrations 0003 and 0004 and update their dependencies accordingly 2015-06-03 12:39:02 +07:00
Emmanuel Cohen
b0db7aa666 Fix exeception for templetags (works on django 1.7/py3.4 & django 1.6/py2.7) 2015-04-28 14:50:49 +02:00
Ross Poulton
70c57f9096 Merge 2015-04-28 09:13:54 +10:00
Tony Zhu
ed9581e5de Remove deprecated load url from future 2015-04-16 11:58:24 -04:00
Tony Zhu
807e0c5ea9 Remove extra space line 2015-04-14 16:29:47 -04:00
Tony Zhu
9600f457d8 Remove no effect model property to silence django 1.8 system check warning 2015-04-14 16:25:20 -04:00
Tony Zhu
11e4f1a7bd Merge upstream changes 2015-04-14 16:10:13 -04:00
Ross Poulton
bb2c240ef8 Use proper URL names for hold/unhold rather than manually building URL. Fixes #299 2015-02-14 11:13:19 +11:00
Ross Poulton
19ec7bee96 Extend attachment filefield max length in upload form. Fixes #301. 2015-02-14 11:02:58 +11:00
Alex Seeholzer
4ba29c500c Merge branch 'bugfix_models' 
* bugfix_models:
  bug fix for commit
 2015-02-11 13:25:52 +01:00
Alex Seeholzer
ddabc9d133 bug fix for commit 2015-02-11 13:23:42 +01:00
Alex Seeholzer
4c89456bc1 Merge branch 'populate_usersettings' 
* populate_usersettings:
  Added south migration to populate the initially existing users with usersettings.
 2015-02-11 13:14:55 +01:00
Alex Seeholzer
a11227c6c1 Added south migration to populate the initially existing users with usersettings. 2015-02-11 13:14:36 +01:00
Alex Seeholzer
9665361bb1 In Django < 1.7, if settings.AUTH_USER_MODEL is defined, the sender is expected to be the actual instance, not a string. This Closes rossp/django-helpdesk#295 by checking for django version < 1.7. 2015-02-11 12:23:59 +01:00
Alex Seeholzer
a87e1355ee Added missing south migration, adding the missing fields 'helpdesk_queue.socks_proxytype'. This fixes rossp/django-helpdesk#291. 2015-02-10 17:30:32 +01:00
Simon Thépot
83affccec5 Specify features to load in failing testcase for django < 1.7 2015-01-14 16:00:35 +01:00
Simon Thépot
b53d3ad9bc Rename initial_data.json to emailtemplate.json 2015-01-14 15:49:08 +01:00
Simon Thépot
f68c1b3ae9 Django1.7 tests: load initial_data w/ migration 2015-01-14 15:36:37 +01:00
Simon Thépot
f0156cfcb3 Populate user settings w/ data migration, Django1.7 compatible, fix #276 2015-01-14 11:19:17 +01:00
TreeNode
ae681dd5d3 Clear host and port if no proxy type was set 2014-12-11 12:03:36 +02:00
TreeNode
54dd376b9c Check for sock lib has installed 2014-12-11 01:44:47 +02:00
TreeNode
135e2d65ea Created new migrations 2014-12-11 01:42:55 +02:00
TreeNode
83a5e964f3 Default field values 2014-12-11 01:42:20 +02:00
TreeNode
50b80b2a08 Socks proxy support 2014-12-10 23:37:34 +02:00
Jenny Qian
859935e5ee exclude '\r' from subject_part 
This is to prevent BadHeaderError("Header values can't contain newlines..
 2014-10-29 10:57:31 -05:00
Ross Poulton
0d9446480e Merge pull request #273 from vladyslav2/master 
Fix replace function for custom fields
 2014-10-27 11:17:53 +11:00
Vladyslav T
f1147f695a Fix replace function for custom fields 2014-10-25 22:53:56 +03:00
Tom Graham
33728bc0b1 Revert "Make sure custom user logic works with Django 1.4" 
This reverts commit 1aed6c9a96.
 2014-10-24 18:05:44 +11:00
Tom Graham
1aed6c9a96 Make sure custom user logic works with Django 1.4 
Monkey Patch for Django 1.4 to allow new custom user model logic.
 2014-10-24 17:56:52 +11:00
Tony Zhu
8635742931 Rename the initial data to avoid django 1.7 flush bug 2014-10-23 10:48:11 -04:00
Tony Zhu
dc86236136 Go back to the original helpdesk repo 2014-10-23 10:44:59 -04:00
Tom Graham
eef2a66f23 Fix for no model_name in django < 1.6 2014-10-22 17:35:24 +11:00
Tom Graham
15feb7def3 Typo in previous commit 2014-10-22 17:32:17 +11:00
Tom Graham
d966172fb7 Fix user changelist for custom user models 
Fixed the user_admin_changelist url for custom user models.
 2014-10-22 17:23:56 +11:00
Tom Graham
d2ac8af6c0 Improved support for custom user models 
Support for custom user models with a non-standard username field
 2014-10-22 16:18:04 +11:00
Tony Zhu
af1a297460 Merge from origin repo 2014-10-20 14:12:40 -04:00
Ross Poulton
b0756497dc Merge pull request #262 from AGASS007/master 
fixed tooltip (again)
 2014-09-24 08:17:20 +10:00
Guillaume Andreu Sabater
d5dd2c3423 actually enable tooltip 2014-09-22 14:04:14 +02:00
Guillaume Andreu Sabater
45eda26e7c swapped <a> and <strong> tags 2014-09-22 14:03:37 +02:00
Guillaume Andreu Sabater
05350ba37c fixed typo 2014-09-22 14:00:33 +02:00
Antoine Nguyen
58c2c818f4 Use the right values to identify priorities. 2014-09-22 10:01:08 +02:00
Antoine Nguyen
8095d30e8e Remove unknown reference to priority. 2014-09-19 16:06:11 +02:00
Antoine Nguyen
ad47087c8f Assign a bootstrap row color to tickets based on priority. 2014-09-19 16:01:15 +02:00
Antoine Nguyen
91628ab788 Do not use the builtin staff_member_required decorator. 
Before 1.7, this decorator always redirects to the admin login page so the LOGIN_URL
setting is useless.
 2014-09-19 15:15:42 +02:00
Guillaume Andreu Sabater
85b90d0030 Enable bs3 tooltips with html markup 2014-09-18 14:42:06 +02:00
Ross Poulton
863effdcb6 Update French translations. Thanks to @tonioo; closes #259. 2014-09-18 09:50:18 +10:00
Ross Poulton
7fe1cb4c9f Update & recompile translations 2014-09-16 19:54:05 +10:00
Ross Poulton
1a157ed097 Django 1.7 compat update. Fixes #255, thanks @danie1k 2014-09-11 17:37:51 +10:00
Ross Poulton
61f49786c0 Fixes for Django 1.7. For prior Django versions, South 1.0 must be used for 
migirations. Fixes #254.
 2014-09-10 09:06:50 +10:00
Ross Poulton
4c901880bc Allow file attachments in storages other than local files (eg S3). Fixes GH-249. 2014-09-02 18:36:00 +10:00
Ross Poulton
1aed98463a Increase size of attachment filename. Fixes #164. 2014-09-02 18:36:00 +10:00
Stefano Brentegani
9c33c67d1d ticket view redirect to management form should consider generic is_helpdesk_staff definition 2014-08-01 09:28:04 +02:00
Stefano Brentegani
8be4480a3f is_helpdesk_staff template filter (applied in navigation.html) 2014-08-01 09:25:43 +02:00
Stefano Brentegani
4ed8f11754 merge HELPDESK_CUSTOM_STAFF_FILTER_CALLBACK into HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE 2014-08-01 07:20:43 +02:00
Stefano Brentegani
5346c17629 Merge branch 'master' of https://github.com/rossp/django-helpdesk into refactor-staff-filter 2014-07-31 06:22:59 +02:00
Stefano Brentegani
05647d75ad remove unused helpdesk_settings alias 2014-07-30 13:25:57 +02:00
Stefano Brentegani
299c23671a update .po files (preserve already translated text) 2014-07-30 11:13:42 +02:00
Stefano Brentegani
94fa283f2d mark new translatable strings and reduce redundancy 2014-07-30 10:41:10 +02:00
Stefano Brentegani
5e1616d83a split blocktrans in templates 2014-07-30 10:40:13 +02:00
Stefano Brentegani
9bbcaa5cc0 download and recompile translations from Transifex (adds Arabic) 2014-07-30 09:53:24 +02:00
Stefano Brentegani
b1b89d1d6f replace all explicit uses of HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE in helpdesk.views.staff 2014-07-30 06:58:57 +02:00
Stefano Brentegani
14d7279844 test non-public update by non-staff user is blocked 2014-07-30 06:55:43 +02:00
Stefano Brentegani
b7e8ae5ee5 validate that HELPDESK_CUSTOM_STAFF_FILTER_CALLBACK is callable, if set 2014-07-30 06:35:52 +02:00
Stefano Brentegani
c0dd6ea075 test helpdesk.views.staff.return_to_ticket 2014-07-30 06:07:08 +02:00
Stefano Brentegani
ccec263452 Also test is_helpdesk_staff 2014-07-29 22:41:09 +02:00
Stefano Brentegani
82df965d5f replace HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE in homepage view and test behaviour 2014-07-29 22:03:47 +02:00
Stefano Brentegani
581e43a3b0 separate authorisation function from decorator 2014-07-29 20:55:25 +02:00
Stefano Brentegani
aea940cb3f move decorators to their own module, rename to helpdesk_* 2014-07-28 11:46:02 +02:00
Stefano Brentegani
97c317f83d add tests, example 2014-07-28 06:47:19 +02:00
Stefano Brentegani
cba43db882 Merge branch 'master' of https://github.com/rossp/django-helpdesk into custom-staff-filter 2014-07-28 05:15:40 +02:00
Stefano Brentegani
fdd2508e22 missing load url in template 2014-07-27 18:32:56 +02:00
Stefano Brentegani
8666bf57e5 Merge branch 'master' into custom-staff-filter 2014-07-26 14:10:07 +02:00
Stefano Brentegani
0c93de8bdb Merge branch 'master' into template-cleanup 
Conflicts:
	helpdesk/templates/helpdesk/navigation.html
 2014-07-26 14:03:08 +02:00
Ross Poulton
d38240e3cb Merge pull request #237 from brente/user-menu 
User menu
 2014-07-26 20:30:44 +10:00
Ross Poulton
201a7e91cd Merge pull request #236 from brente/fix-typo 
fix typo in template condition
 2014-07-26 20:30:17 +10:00
Stefano Brentegani
5e9fd86941 Bootstrap version of the user settings form 2014-07-25 20:57:34 +02:00
Stefano Brentegani
9433f34f9b Nav: use full user name, if available, fix icon 2014-07-25 20:14:13 +02:00
Stefano Brentegani
b05c396918 User menu = User settings, Change password, Logout 2014-07-25 18:08:47 +02:00
Stefano Brentegani
47bec43108 fix typo in template condition 2014-07-25 17:23:54 +02:00
Stefano Brentegani
597fd2b4af update jqPlot (resolves compatibility issues with jQuery 1.9+) 2014-07-25 14:47:37 +02:00
Stefano Brentegani
311dfa6dbd missing spaces in navigation menu 2014-07-25 14:08:35 +02:00
Ross Poulton
b1b1f93e1e speed up dashboard queries by using select_related (fixes #233) 2014-07-23 09:37:21 +10:00
Stefano Brentegani
6d86b62673 missing template lib references 2014-07-22 19:27:37 +02:00
Stefano Brentegani
78103c345b separate dashboard elements for easier customisation 2014-07-22 19:20:40 +02:00
Stefano Brentegani
cfd0ca3b7d remove row_columnheads class from table headers 2014-07-22 16:09:06 +02:00
Stefano Brentegani
df32432685 Merge commit 'fd0ab29dfcfc263be686c8351f4dc5880e3e1b9b' into template-cleanup 
Conflicts:
	helpdesk/templates/helpdesk/dashboard.html
	helpdesk/templates/helpdesk/kb_category.html
	helpdesk/templates/helpdesk/ticket_desc_table.html
 2014-07-22 07:28:04 +02:00
Ross Poulton
1524cb4ca1 Merge pull request #232 from brente/ago-naturaltime 
Use naturaltime for elapsed times
 2014-07-22 14:59:20 +10:00
Stefano Brentegani
fb6b35a724 Merge branch 'master' into custom-staff-filter 
Conflicts:
	docs/settings.rst
	helpdesk/views/staff.py
 2014-07-22 06:47:50 +02:00
Stefano Brentegani
d95aa46b03 Merge branch 'master' into template-cleanup 2014-07-22 06:43:05 +02:00
Ross Poulton
a2a214d33d Merge pull request #231 from brente/no-admin-url 
Remove undocumented ADMIN_URL setting
 2014-07-22 10:09:45 +10:00
Ross Poulton
ef84c90732 Merge pull request #230 from brente/navigation-nokb 
exclude KB from navigation if HELPDESK_KB_ENABLED is False
 2014-07-22 10:09:15 +10:00
Stefano Brentegani
04112a109d fix unquoted urls in template 2014-07-21 21:43:29 +02:00
Stefano Brentegani
c711a54d8d Merge commit '21e46f010dfecea1562a4d2b308fd78b71fec8a0' into no-admin-url 
Conflicts:
	helpdesk/urls.py
 2014-07-21 21:38:40 +02:00
Stefano Brentegani
9c97172624 missed for ... empty opportunity 2014-07-21 21:30:32 +02:00
Stefano Brentegani
0f103ea827 use for ... empty in templates 2014-07-21 20:28:37 +02:00
Stefano Brentegani
b530f19d65 templates: removed row_odd, row_even, row_hover classes and hover.js 2014-07-21 20:19:23 +02:00
Stefano Brentegani
6abc0ba9a9 replace row_tablehead with caption 2014-07-21 20:02:50 +02:00
Stefano Brentegani
fe5c7135a6 exclude KB from navigation if HELPDESK_KB_ENABLED is False (fixes #223) 2014-07-21 18:44:54 +02:00
Stefano Brentegani
fd0ab29dfc use naturaltime for elapsed times (resolves #229) 2014-07-21 10:21:33 +02:00
Stefano Brentegani
c477f575db use django.utils.dates.MONTHS_3 for short month names (resolves #225) 2014-07-21 09:12:27 +02:00
Stefano Brentegani
76b9271c10 fix setting import (fixes CI error) 2014-07-20 16:17:39 +02:00
Stefano Brentegani
13830a84e5 Custom logic for determining if the user is considered helpdesk staff. 2014-07-20 10:36:24 +02:00
Issac Kelly
073df0b03e Continuation 2014-07-15 16:04:19 -07:00
Issac Kelly
19c1913268 Allow Templated Subjects. 2014-07-15 15:48:42 -07:00
Issac Kelly
978c0665b8 Custom User model changes. 2014-07-15 14:02:31 -07:00
Ross Poulton
fe1bfd1fa4 Replace django.contrib.markup with django-markdown-deux. Closes #219. 2014-07-07 12:10:53 +10:00
Gabriel Pichot
27217edf4a Changed references from auth.User to get_user_model (views, forms & commands) 2014-06-18 16:21:37 +02:00
Aaron C. de Bruyn
ae53c1f6c7 Strip out carriage returns from subjects. Coses GH-209 2014-06-17 12:01:33 -07:00
Ross Poulton
ea9b772f35 Merge pull request #214 from Inboxen/testing-fixes 
Testing fixes
 2014-06-06 10:17:18 +10:00
Matt Molyneaux
4caa54f84d Move CustomField to field class code to a mixin 2014-06-05 09:51:19 +01:00
Matt Molyneaux
28c3690da7 Give CustomField.empty_selection_list a default value 
BooleanField defaults to False <1.6 and to None >=1.6, causing tests to fail on 1.6
 2014-06-05 01:30:27 +01:00
s3h10r
fece448308 fixes: attachments in public comments not shown in public_view_ticket 
if no followup.ticketchange_set.all is present the attachments
of followups were not shown to a public user.
 2014-05-26 17:28:36 +02:00
Tony Zhu
fced647271 Use json instead of deprecated django.utils.simplejson 2014-03-31 14:43:59 -04:00
Adam Fast
830a62e986 Update with default for HAS_TAG_SUPPORT 
Migration 0006 imports this setting but no value is available so an ImportError is thrown.
 2014-03-04 14:20:47 -06:00
Ross Poulton
d99df4a43e Merge pull request #206 from gjedeer/patch-1 
Protocol-independent CDN links
 2014-02-20 08:57:20 +11:00
GDR!
07a3b91b6f Protocol-independent CDN links 2014-02-19 16:17:13 +01:00
GDR!
53640e0b3e Protocol-independent CDN links 2014-02-19 16:16:17 +01:00
Ross Poulton
36c7e59f07 Merge pull request #169 from mpietsch/ticket_caption_sorting 
Caption and sorting of tickets in dropdown menus should use ID, e. g. when adding a dependency
 2014-01-30 17:52:03 -08:00
Ross Poulton
452a34ad72 Smart email parsing (closes #203): Use email-reply-parser to ignore cruft in incoming emails 2014-01-29 23:08:33 +11:00
Ross Poulton
0e58c99f69 Remove unncessary translate code in base.html; comment translation still functions. 2014-01-29 22:55:06 +11:00
Ross Poulton
fd9881e6e0 Fix display of saved queries for authenticated users when CONTEXT_PROCESORS didn't include request. 2014-01-29 22:48:54 +11:00
Ross Poulton
2b225d6843 settings.py cleanup (#200); remove HELPDESK_KB_ENABLED_STAFF and HELPDESK_NAVIGATION_STATS_ENABLED (now always on); removed HELPDESK_NAVIGATION_CUSTOM_EXTEND - just use custom template! 2014-01-29 22:37:36 +11:00
Ross Poulton
a9c7e3ab72 settings.py cleanup (#200): remove org name / logo. These belong in local templates, not settings. 2014-01-29 22:30:26 +11:00
Ross Poulton
77f0512c76 settings.py cleanup (#200): remove HELPDESK_SUPPORT_PERSON; please add into attribution.html if needed. 2014-01-29 22:27:42 +11:00
Ross Poulton
1066049ccc settings.py cleanup (#200); Remove HELPDESK_SHOW_KB_ON_HOMEPAGE (new default is YES) 2014-01-29 22:26:35 +11:00
Ross Poulton
cd1172b35a settings.py cleanup (#200): Remove HELPDESK_SHOW_DELETE_BUTTON_TICKET_TOP and HELPDESK_SHOW_EDIT_BUTTON_TICKET_TOP; both links now always show. 2014-01-29 22:23:42 +11:00
Ross Poulton
a5b9ae1f0a settings.py cleanup (#200): Change HELPDESK_UPDATE_PUBLIC_DEFAULT to False. This re-shows the 'is public?' tickbox. 2014-01-29 22:19:35 +11:00
Ross Poulton
b85b45a14a settings.py cleanup (#200) - Remove HELPDESK_CUSTOM_WELCOME; always show this reworded message. 2014-01-29 22:17:45 +11:00
Ross Poulton
8427c622aa Remove extraneous HAS_TAG_SUPPORT setting 2014-01-29 22:16:05 +11:00
Ross Poulton
4930579534 settings.py cleanup: remove options for footer links; API link always shows and removed language selector. 2014-01-29 22:15:37 +11:00
Ross Poulton
66da47205e settings.py cleanup (#200) - remove HELPDESK_DASHBOARD_BASIC_TICKET_STATS, always shows now. This resolves #201 to my satisfaction for now. 2014-01-29 22:13:42 +11:00
Ross Poulton
99e9bd33d8 Settings.py cleanup (#200): Remove HELPDESK_DASHBOARD_HIDE_EMPTY_QUEUES 2014-01-29 22:09:58 +11:00
Ross Poulton
07a9093dae settings.py cleanup (#200): Always show Delete button on dashboard 2014-01-29 22:08:21 +11:00
Ross Poulton
d340446feb Remove django-tagging support, as that library is unmaintained. Closes #194. 2014-01-29 22:00:00 +11:00
Ross Poulton
2718315d53 Merge pull request #191 from leonh/master 
added a bootstrap3 based layout, thanks @leonh. Updates #180 too. Needs more testing and tweaking (eg 'Edit' forms, add django-bootstrap-form to requirements & readme).
 2014-01-22 02:24:59 -08:00
Bryce Groff
020d1cefae - Use the Django 1.5 get_user_model function if it exists in Django, i.e. 1.5 and above. 2014-01-15 13:39:38 -10:00
Leon Harris
e7e2781d65 added local nav extension via a specified template 2013-12-09 16:48:11 +00:00
Leon Harris
f6a8c80755 added bit of colour on the ticket detail page 2013-11-26 12:09:55 +00:00
Leon Harris
a419956f4c fixed responsive problems with navigation moved logo into body of page altered headings 2013-11-26 10:59:45 +00:00
Leon Harris
7fcb829e54 updated templated to use CDN bootstrap3, CDN jquery, added logo to navigation, minor layout changes requires http://github.com/tzangms/django-bootstrap-form 2013-11-25 15:51:14 +00:00
Ross Poulton
cf63c61d82 Merge pull request #190 from tony-zhu/master 
Fix the bug of handling attachments when Django DEFAULT_FILE_STORAGE is not default. Should fix #3.
 2013-11-19 14:00:29 -08:00
Tony Zhu
b6339cc016 Fix the bug of handling attachments when Django DEFAULT_FILE_STORAGE is not FileSystemStorage 2013-11-19 21:24:52 +00:00
Ross Poulton
95a1bfb6b7 Merge pull request #189 from tony-zhu/master 
RSS feed not working for user name with @ in it. Fixes issue
 2013-11-14 14:15:16 -08:00
Tony Zhu
51114c8029 RSS feed not working for user name with @ in it. Fixes issue 2013-11-14 20:34:39 +00:00
Stefano Brentegani
eb3becb9a9 fixes = vs == in template 2013-11-07 13:22:04 +01:00
Tony Zhu
7624e77524 Fix the navigation links for NON_STAFF to create new ticket if HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE is enabled 2013-10-14 14:55:44 -04:00
Ross Poulton
f65247278f Update and recompile all translations. Closes #185. 2013-10-01 11:31:38 +10:00
Ross Poulton
98340b524d Fixes #181. Thanks @AntonOfTheWoods 2013-09-16 11:54:46 +10:00
Ross Poulton
f63b670893 Merge pull request #170 from mpietsch/status_dependencies 
Ticket status now shows that there are open dependencies.
 2013-05-28 17:03:35 -07:00
Ross Poulton
3e80ded22f Merge pull request #174 from mpietsch/cctemplate2 
Now using mail template ..._cc for informing cc addresses.
 2013-04-22 17:33:48 -07:00
root
d177291409 Now using mail template ..._cc for informing cc addresses. 2013-04-19 08:54:24 +02:00
xmacaba
78cc734a12 Update public_view_ticket.html 
It returns the id of the post, but this value is not eligible for ticket viewing. Instead, you must provide the [queue]-[ticket_id].
 2013-04-01 20:06:37 -03:00
Darrell Enns
a4b3185525 fix urls.py for django 1.3 compatibility 2013-03-18 11:58:07 -07:00
Darrell Enns
8f0a80d322 added url tag compatibility fix for django <1.5 
added django 1.5 to travis
 2013-03-18 11:41:43 -07:00
Darrell Enns
ca1c6a270c compatibility fixes for django 1.5 2013-03-18 10:57:39 -07:00
root
9b593472f7 Ticket status now shows that there are open dependencies. 2013-03-06 11:19:13 +01:00
root
20d5a24eab Caption and sorting of tickets in dropdown menus should use ID, e. g. when adding a dependency. 2013-03-06 10:58:25 +01:00
root
306d8bf4d3 Changed regex for email subjects to use queue slug to tell internal ticket id from external ones. 2013-02-27 16:14:16 +01:00
Ross Poulton
127d57e386 Fix timezone import for Django < 1.4 2013-01-23 12:21:54 +11:00
Ross Poulton
556cf5d302 fix tpyo - importError vs ImportError 2013-01-23 11:55:36 +11:00
Ross Poulton
53273e3794 Fix datetime/timezone handling in Django <1.4; update management commands to be timezone-aware 2013-01-23 11:35:18 +11:00
Ross Poulton
341a40b9ae Make datetime handline offset-aware. Now requires pytz. Fixes #142. 2013-01-23 10:59:12 +11:00
Ross Poulton
13702852e1 Merge branch 'master' of github.com:rossp/django-helpdesk 2013-01-21 17:25:39 +11:00
Ross Poulton
6c440f3ed0 Fix #160 - send e-mails to ticket CC list even if there is no ticket submitter 2013-01-21 17:25:14 +11:00
Ross Poulton
4736ef3c98 Merge pull request #156 from URpages/master 
Make sure that blank strings do not kill in_list. Also fixes #107.
 2013-01-19 19:54:27 -08:00
Ross Poulton
22b68430df Fix from @kotowicz to fix filename encoding. Closes #162 and #149 2013-01-20 14:45:33 +11:00
Ross Poulton
6b0c9c48e8 Closes #161 - provide script to simplify automation of email polling 2013-01-20 14:40:57 +11:00
Ross Poulton
e3ef1e4f20 Closes #163 - ignore automatic email replies 2013-01-20 14:39:07 +11:00
Ross Poulton
6f38470146 Merge pull request #159 from satyans24/master 
fix unicode decode error
 2012-10-10 02:29:58 -07:00
satyans24
43658abad9 Update helpdesk/management/commands/get_email.py 
ignore when some characters can't be decoded to avoid unicode decode error.
 2012-10-09 21:04:20 +05:30
digitalpbk
88fa35cf29 import settings from helpdesk instead of django 2012-10-07 14:20:26 +05:30
digitalpbk
7716eb69a9 assigned_to.usersettings.settings is a dictionary 
t.assigned_to.usersettings.settings is a dictionary, so getattr does not work
 2012-10-07 14:16:57 +05:30
digitalpbk
6405da36e4 create_ticket POST should accept all users 
based on HELPDESK_STAFF_ONLY_TICKET_OWNERS setting, the POST part should accept all users or staff users
 2012-10-07 14:14:32 +05:30
Thomas Woolford
637130b2da make sure that blank strings do not kill in_list 2012-09-12 14:15:15 +09:30
Ross Poulton
3785ca4477 Increase size of attachment mime type field. Fixes #155, thanks 
@lacrymology.
 2012-08-28 18:56:30 +10:00
Ross Poulton
11aeee8ad5 Improve public action tests 2012-08-08 14:32:17 +10:00
Ross Poulton
9ae358e6f8 Allow tests to run if Sites module isn't properly configured. 2012-08-08 14:31:51 +10:00
Ross Poulton
0bd559003b E-mails ignore newlines in ticket description. Closes #40, thanks @fatbox 2012-08-08 00:09:05 +10:00
Ross Poulton
26e0809e5e Add some tests. Finally. First draft: just includes submission & public 
action testing - needs plenty more tests added.
 2012-08-08 00:04:34 +10:00
Ross Poulton
f45400e26a show time until closed for all tickets and those that were opened in the last 60 days. By @kotowicz in 5252ad9d07 2012-08-07 23:57:34 +10:00
Ross Poulton
80a0198785 fix potential divide by zero error, by @kotowicz in 9f205552e7 2012-08-07 23:54:46 +10:00
Ross Poulton
a4f1ac9b8b new option 'HELPDESK_DASHBOARD_BASIC_TICKET_STATS', shows quick ticket 
stats in dashboard links to detailed 'days until ticket is closed by
month' plot.
New chart for 'days until ticket is closed'.
By @kotowicz in 0a8f4ce6d6.
 2012-08-07 23:51:52 +10:00
Ross Poulton
92ab42de32 add 'td.report' to css file and use it in report_output.html so that table entries are centered. By @kotowicz in b4fe8bd91f 2012-08-07 23:45:31 +10:00
Ross Poulton
d7c781eae8 Make followup edit & deletion staff-only 2012-08-07 23:43:26 +10:00
Ross Poulton
a21050082a Improve ticket CC handling. By @kotowicz in 
4bf79ccf46.
 2012-08-07 23:41:43 +10:00
Ross Poulton
2f1b74316f new option 'HELPDESK_SHOW_EDIT_BUTTON_FOLLOW_UP' which allows superusers 
to delete individual followups (so you don't have to go to the admin).
(by @kotowicz in a2a5b10b2d)
 2012-08-07 23:32:45 +10:00
Ross Poulton
5c2a1df976 Replicate @kotowicz 24754aa9d9 2012-08-07 23:24:31 +10:00
Ross Poulton
dc91771b96 Avoid saving empty ticket updates. Closes #99. 2012-08-07 23:22:39 +10:00
Ross Poulton
eaba930c63 Line up heading & navigation items. Closes #83. 2012-08-07 23:01:40 +10:00
Ross Poulton
23a85efea7 Make it easier to allow multiple file attachments on update. Closes #90. 2012-08-07 22:55:56 +10:00
Ross Poulton
e209793aa2 When unauthenticated users reach update view, forward to login. Addresses issue #78. 2012-08-07 22:50:25 +10:00
Ross Poulton
62093971ab Add incomplete Portugese (Brazil), Spanish (Columbia), Swedish & Norwegian Bokmal (Norway) translations. Update all other translations. 2012-08-07 22:40:59 +10:00
Ross Poulton
313f565006 Make login link go to the users preferred dashboard/ticket list. Fixes #97, thanks @emperorcezar 2012-08-07 20:38:15 +10:00
Ross Poulton
776d88dbd6 RSS feeds not working for users with periods in their name. Fixes issue #30, thanks @tsanecki 2012-08-07 20:32:23 +10:00
Ross Poulton
ba9875af06 Merge branch 'master' of github.com:rossp/django-helpdesk 2012-08-07 20:27:14 +10:00
Ross Poulton
51fdee91ed Unable to accept resolution of unassigned tickets 2012-08-07 20:25:21 +10:00
satyans24
30a577e18b Update helpdesk/views/staff.py 2012-07-23 12:38:26 +05:30
satyans24
c02c2a80d7 fix the search for the cases where user search with email address like : no-reply@tigers-connect.com 2012-07-23 11:59:58 +05:30
Ross Poulton
5640e8490c Updated SQLite check due to changed Django DB definitions. Fixes #143. 2012-06-11 13:40:54 +10:00
Bruno Clermont
7d01203e35 use more flexible way to get the id of the <div> 
this let use of more complex widget than a simple <input> in <div> child
 2012-06-06 12:54:52 +03:00
Tomas Neme
e7ec916c79 Merge branch 'conditional-tags' 2012-05-14 13:24:54 -03:00
Tomas Neme
21a21c5097 fix conflicts with master 2012-05-14 13:24:36 -03:00
Tomas Neme
0372256fcf Merge branch 'master' of github.com:Lacrymology/django-helpdesk 2012-05-14 13:21:05 -03:00
Tomas Neme
22036d0a38 merge branch master 2012-05-14 13:19:22 -03:00
Tomas Neme
f4dc848ae9 adding conditional migration 2012-05-14 13:15:57 -03:00
Tomas Neme
75e7d209e5 fixing frozen model in migration 0005 to add field added in 0004 2012-05-14 13:07:36 -03:00
Tomas Neme
812772eab8 adding missing migration 2012-05-11 17:07:14 -03:00
Stefano Brentegani
a520e380f0 fix ticket list (sorting and status querystring) 2012-05-11 17:15:46 +02:00
Ross Poulton
9f0e07f5e6 Add Django 1.4 support - remove old feeds import (no longer required) and add Timezone support. Fixes #135. 2012-05-11 17:02:55 +10:00
Ross Poulton
1a8fa1e885 Merge pull request #136 from brente/i18n 
Italian email templates revision
 2012-05-09 16:59:56 -07:00
Stefano Brentegani
8522bdd0d1 Italian email templates revision 2012-05-09 14:29:18 +02:00