Stefano Brentegani
0c93de8bdb
Merge branch 'master' into template-cleanup
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Conflicts:
helpdesk/templates/helpdesk/navigation.html
2014-07-26 14:03:08 +02:00
Ross Poulton
d38240e3cb
Merge pull request #237 from brente/user-menu
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User menu
2014-07-26 20:30:44 +10:00
Ross Poulton
201a7e91cd
Merge pull request #236 from brente/fix-typo
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fix typo in template condition
2014-07-26 20:30:17 +10:00
Stefano Brentegani
5e9fd86941
Bootstrap version of the user settings form
2014-07-25 20:57:34 +02:00
Stefano Brentegani
9433f34f9b
Nav: use full user name, if available, fix icon
2014-07-25 20:14:13 +02:00
Stefano Brentegani
b05c396918
User menu = User settings, Change password, Logout
2014-07-25 18:08:47 +02:00
Stefano Brentegani
47bec43108
fix typo in template condition
2014-07-25 17:23:54 +02:00
Stefano Brentegani
597fd2b4af
update jqPlot (resolves compatibility issues with jQuery 1.9+)
2014-07-25 14:47:37 +02:00
Stefano Brentegani
311dfa6dbd
missing spaces in navigation menu
2014-07-25 14:08:35 +02:00
Ross Poulton
b1b1f93e1e
speed up dashboard queries by using select_related ( fixes #233 )
2014-07-23 09:37:21 +10:00
Stefano Brentegani
6d86b62673
missing template lib references
2014-07-22 19:27:37 +02:00
Stefano Brentegani
78103c345b
separate dashboard elements for easier customisation
2014-07-22 19:20:40 +02:00
Stefano Brentegani
cfd0ca3b7d
remove row_columnheads class from table headers
2014-07-22 16:09:06 +02:00
Stefano Brentegani
df32432685
Merge commit 'fd0ab29dfcfc263be686c8351f4dc5880e3e1b9b' into template-cleanup
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Conflicts:
helpdesk/templates/helpdesk/dashboard.html
helpdesk/templates/helpdesk/kb_category.html
helpdesk/templates/helpdesk/ticket_desc_table.html
2014-07-22 07:28:04 +02:00
Ross Poulton
1524cb4ca1
Merge pull request #232 from brente/ago-naturaltime
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Use naturaltime for elapsed times
2014-07-22 14:59:20 +10:00
Stefano Brentegani
d95aa46b03
Merge branch 'master' into template-cleanup
2014-07-22 06:43:05 +02:00
Ross Poulton
a2a214d33d
Merge pull request #231 from brente/no-admin-url
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Remove undocumented ADMIN_URL setting
2014-07-22 10:09:45 +10:00
Ross Poulton
ef84c90732
Merge pull request #230 from brente/navigation-nokb
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exclude KB from navigation if HELPDESK_KB_ENABLED is False
2014-07-22 10:09:15 +10:00
Stefano Brentegani
04112a109d
fix unquoted urls in template
2014-07-21 21:43:29 +02:00
Stefano Brentegani
c711a54d8d
Merge commit '21e46f010dfecea1562a4d2b308fd78b71fec8a0' into no-admin-url
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Conflicts:
helpdesk/urls.py
2014-07-21 21:38:40 +02:00
Stefano Brentegani
9c97172624
missed for ... empty opportunity
2014-07-21 21:30:32 +02:00
Stefano Brentegani
0f103ea827
use for ... empty in templates
2014-07-21 20:28:37 +02:00
Stefano Brentegani
b530f19d65
templates: removed row_odd, row_even, row_hover classes and hover.js
2014-07-21 20:19:23 +02:00
Stefano Brentegani
6abc0ba9a9
replace row_tablehead with caption
2014-07-21 20:02:50 +02:00
Stefano Brentegani
fe5c7135a6
exclude KB from navigation if HELPDESK_KB_ENABLED is False ( fixes #223 )
2014-07-21 18:44:54 +02:00
Stefano Brentegani
fd0ab29dfc
use naturaltime for elapsed times ( resolves #229 )
2014-07-21 10:21:33 +02:00
Stefano Brentegani
c477f575db
use django.utils.dates.MONTHS_3 for short month names ( resolves #225 )
2014-07-21 09:12:27 +02:00
Stefano Brentegani
76b9271c10
fix setting import (fixes CI error)
2014-07-20 16:17:39 +02:00
Issac Kelly
073df0b03e
Continuation
2014-07-15 16:04:19 -07:00
Issac Kelly
19c1913268
Allow Templated Subjects.
2014-07-15 15:48:42 -07:00
Issac Kelly
978c0665b8
Custom User model changes.
2014-07-15 14:02:31 -07:00
Ross Poulton
fe1bfd1fa4
Replace django.contrib.markup with django-markdown-deux. Closes #219 .
2014-07-07 12:10:53 +10:00
Gabriel Pichot
27217edf4a
Changed references from auth.User to get_user_model (views, forms & commands)
2014-06-18 16:21:37 +02:00
Aaron C. de Bruyn
ae53c1f6c7
Strip out carriage returns from subjects. Coses GH-209
2014-06-17 12:01:33 -07:00
Ross Poulton
ea9b772f35
Merge pull request #214 from Inboxen/testing-fixes
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Testing fixes
2014-06-06 10:17:18 +10:00
Matt Molyneaux
4caa54f84d
Move CustomField to field class code to a mixin
2014-06-05 09:51:19 +01:00
Matt Molyneaux
28c3690da7
Give CustomField.empty_selection_list a default value
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BooleanField defaults to False <1.6 and to None >=1.6, causing tests to fail on 1.6
2014-06-05 01:30:27 +01:00
s3h10r
fece448308
fixes: attachments in public comments not shown in public_view_ticket
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if no followup.ticketchange_set.all is present the attachments
of followups were not shown to a public user.
2014-05-26 17:28:36 +02:00
Tony Zhu
fced647271
Use json instead of deprecated django.utils.simplejson
2014-03-31 14:43:59 -04:00
Adam Fast
830a62e986
Update with default for HAS_TAG_SUPPORT
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Migration 0006 imports this setting but no value is available so an ImportError is thrown.
2014-03-04 14:20:47 -06:00
Ross Poulton
d99df4a43e
Merge pull request #206 from gjedeer/patch-1
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Protocol-independent CDN links
2014-02-20 08:57:20 +11:00
GDR!
07a3b91b6f
Protocol-independent CDN links
2014-02-19 16:17:13 +01:00
GDR!
53640e0b3e
Protocol-independent CDN links
2014-02-19 16:16:17 +01:00
Ross Poulton
36c7e59f07
Merge pull request #169 from mpietsch/ticket_caption_sorting
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Caption and sorting of tickets in dropdown menus should use ID, e. g. when adding a dependency
2014-01-30 17:52:03 -08:00
Ross Poulton
452a34ad72
Smart email parsing ( closes #203 ): Use email-reply-parser to ignore cruft in incoming emails
2014-01-29 23:08:33 +11:00
Ross Poulton
0e58c99f69
Remove unncessary translate code in base.html; comment translation still functions.
2014-01-29 22:55:06 +11:00
Ross Poulton
fd9881e6e0
Fix display of saved queries for authenticated users when CONTEXT_PROCESORS didn't include request.
2014-01-29 22:48:54 +11:00
Ross Poulton
2b225d6843
settings.py cleanup ( #200 ); remove HELPDESK_KB_ENABLED_STAFF and HELPDESK_NAVIGATION_STATS_ENABLED (now always on); removed HELPDESK_NAVIGATION_CUSTOM_EXTEND - just use custom template!
2014-01-29 22:37:36 +11:00
Ross Poulton
a9c7e3ab72
settings.py cleanup ( #200 ): remove org name / logo. These belong in local templates, not settings.
2014-01-29 22:30:26 +11:00
Ross Poulton
77f0512c76
settings.py cleanup ( #200 ): remove HELPDESK_SUPPORT_PERSON; please add into attribution.html if needed.
2014-01-29 22:27:42 +11:00
Ross Poulton
1066049ccc
settings.py cleanup ( #200 ); Remove HELPDESK_SHOW_KB_ON_HOMEPAGE (new default is YES)
2014-01-29 22:26:35 +11:00
Ross Poulton
cd1172b35a
settings.py cleanup ( #200 ): Remove HELPDESK_SHOW_DELETE_BUTTON_TICKET_TOP and HELPDESK_SHOW_EDIT_BUTTON_TICKET_TOP; both links now always show.
2014-01-29 22:23:42 +11:00
Ross Poulton
a5b9ae1f0a
settings.py cleanup ( #200 ): Change HELPDESK_UPDATE_PUBLIC_DEFAULT to False. This re-shows the 'is public?' tickbox.
2014-01-29 22:19:35 +11:00
Ross Poulton
b85b45a14a
settings.py cleanup ( #200 ) - Remove HELPDESK_CUSTOM_WELCOME; always show this reworded message.
2014-01-29 22:17:45 +11:00
Ross Poulton
8427c622aa
Remove extraneous HAS_TAG_SUPPORT setting
2014-01-29 22:16:05 +11:00
Ross Poulton
4930579534
settings.py cleanup: remove options for footer links; API link always shows and removed language selector.
2014-01-29 22:15:37 +11:00
Ross Poulton
66da47205e
settings.py cleanup ( #200 ) - remove HELPDESK_DASHBOARD_BASIC_TICKET_STATS, always shows now. This resolves #201 to my satisfaction for now.
2014-01-29 22:13:42 +11:00
Ross Poulton
99e9bd33d8
Settings.py cleanup ( #200 ): Remove HELPDESK_DASHBOARD_HIDE_EMPTY_QUEUES
2014-01-29 22:09:58 +11:00
Ross Poulton
07a9093dae
settings.py cleanup ( #200 ): Always show Delete button on dashboard
2014-01-29 22:08:21 +11:00
Ross Poulton
d340446feb
Remove django-tagging support, as that library is unmaintained. Closes #194 .
2014-01-29 22:00:00 +11:00
Ross Poulton
2718315d53
Merge pull request #191 from leonh/master
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added a bootstrap3 based layout, thanks @leonh. Updates #180 too. Needs more testing and tweaking (eg 'Edit' forms, add django-bootstrap-form to requirements & readme).
2014-01-22 02:24:59 -08:00
Bryce Groff
020d1cefae
- Use the Django 1.5 get_user_model function if it exists in Django, i.e. 1.5 and above.
2014-01-15 13:39:38 -10:00
Leon Harris
e7e2781d65
added local nav extension via a specified template
2013-12-09 16:48:11 +00:00
Leon Harris
f6a8c80755
added bit of colour on the ticket detail page
2013-11-26 12:09:55 +00:00
Leon Harris
a419956f4c
fixed responsive problems with navigation moved logo into body of page altered headings
2013-11-26 10:59:45 +00:00
Leon Harris
7fcb829e54
updated templated to use CDN bootstrap3, CDN jquery, added logo to navigation, minor layout changes requires http://github.com/tzangms/django-bootstrap-form
2013-11-25 15:51:14 +00:00
Ross Poulton
cf63c61d82
Merge pull request #190 from tony-zhu/master
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Fix the bug of handling attachments when Django DEFAULT_FILE_STORAGE is not default. Should fix #3 .
2013-11-19 14:00:29 -08:00
Tony Zhu
b6339cc016
Fix the bug of handling attachments when Django DEFAULT_FILE_STORAGE is not FileSystemStorage
2013-11-19 21:24:52 +00:00
Ross Poulton
95a1bfb6b7
Merge pull request #189 from tony-zhu/master
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RSS feed not working for user name with @ in it. Fixes issue
2013-11-14 14:15:16 -08:00
Tony Zhu
51114c8029
RSS feed not working for user name with @ in it. Fixes issue
2013-11-14 20:34:39 +00:00
Stefano Brentegani
eb3becb9a9
fixes = vs == in template
2013-11-07 13:22:04 +01:00
Tony Zhu
7624e77524
Fix the navigation links for NON_STAFF to create new ticket if HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE is enabled
2013-10-14 14:55:44 -04:00
Ross Poulton
f65247278f
Update and recompile all translations. Closes #185 .
2013-10-01 11:31:38 +10:00
Ross Poulton
98340b524d
Fixes #181 . Thanks @AntonOfTheWoods
2013-09-16 11:54:46 +10:00
Ross Poulton
f63b670893
Merge pull request #170 from mpietsch/status_dependencies
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Ticket status now shows that there are open dependencies.
2013-05-28 17:03:35 -07:00
Ross Poulton
3e80ded22f
Merge pull request #174 from mpietsch/cctemplate2
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Now using mail template ..._cc for informing cc addresses.
2013-04-22 17:33:48 -07:00
root
d177291409
Now using mail template ..._cc for informing cc addresses.
2013-04-19 08:54:24 +02:00
xmacaba
78cc734a12
Update public_view_ticket.html
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It returns the id of the post, but this value is not eligible for ticket viewing. Instead, you must provide the [queue]-[ticket_id].
2013-04-01 20:06:37 -03:00
Darrell Enns
a4b3185525
fix urls.py for django 1.3 compatibility
2013-03-18 11:58:07 -07:00
Darrell Enns
8f0a80d322
added url tag compatibility fix for django <1.5
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added django 1.5 to travis
2013-03-18 11:41:43 -07:00
Darrell Enns
ca1c6a270c
compatibility fixes for django 1.5
2013-03-18 10:57:39 -07:00
root
9b593472f7
Ticket status now shows that there are open dependencies.
2013-03-06 11:19:13 +01:00
root
20d5a24eab
Caption and sorting of tickets in dropdown menus should use ID, e. g. when adding a dependency.
2013-03-06 10:58:25 +01:00
root
306d8bf4d3
Changed regex for email subjects to use queue slug to tell internal ticket id from external ones.
2013-02-27 16:14:16 +01:00
Ross Poulton
127d57e386
Fix timezone import for Django < 1.4
2013-01-23 12:21:54 +11:00
Ross Poulton
556cf5d302
fix tpyo - importError vs ImportError
2013-01-23 11:55:36 +11:00
Ross Poulton
53273e3794
Fix datetime/timezone handling in Django <1.4; update management commands to be timezone-aware
2013-01-23 11:35:18 +11:00
Ross Poulton
341a40b9ae
Make datetime handline offset-aware. Now requires pytz. Fixes #142 .
2013-01-23 10:59:12 +11:00
Ross Poulton
13702852e1
Merge branch 'master' of github.com:rossp/django-helpdesk
2013-01-21 17:25:39 +11:00
Ross Poulton
6c440f3ed0
Fix #160 - send e-mails to ticket CC list even if there is no ticket submitter
2013-01-21 17:25:14 +11:00
Ross Poulton
4736ef3c98
Merge pull request #156 from URpages/master
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Make sure that blank strings do not kill in_list. Also fixes #107 .
2013-01-19 19:54:27 -08:00
Ross Poulton
22b68430df
Fix from @kotowicz to fix filename encoding. Closes #162 and #149
2013-01-20 14:45:33 +11:00
Ross Poulton
6b0c9c48e8
Closes #161 - provide script to simplify automation of email polling
2013-01-20 14:40:57 +11:00
Ross Poulton
e3ef1e4f20
Closes #163 - ignore automatic email replies
2013-01-20 14:39:07 +11:00
Ross Poulton
6f38470146
Merge pull request #159 from satyans24/master
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fix unicode decode error
2012-10-10 02:29:58 -07:00
satyans24
43658abad9
Update helpdesk/management/commands/get_email.py
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ignore when some characters can't be decoded to avoid unicode decode error.
2012-10-09 21:04:20 +05:30
digitalpbk
88fa35cf29
import settings from helpdesk instead of django
2012-10-07 14:20:26 +05:30
digitalpbk
7716eb69a9
assigned_to.usersettings.settings is a dictionary
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t.assigned_to.usersettings.settings is a dictionary, so getattr does not work
2012-10-07 14:16:57 +05:30
digitalpbk
6405da36e4
create_ticket POST should accept all users
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based on HELPDESK_STAFF_ONLY_TICKET_OWNERS setting, the POST part should accept all users or staff users
2012-10-07 14:14:32 +05:30
Thomas Woolford
637130b2da
make sure that blank strings do not kill in_list
2012-09-12 14:15:15 +09:30
Ross Poulton
3785ca4477
Increase size of attachment mime type field. Fixes #155 , thanks
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@lacrymology.
2012-08-28 18:56:30 +10:00
Ross Poulton
11aeee8ad5
Improve public action tests
2012-08-08 14:32:17 +10:00
Ross Poulton
9ae358e6f8
Allow tests to run if Sites module isn't properly configured.
2012-08-08 14:31:51 +10:00
Ross Poulton
0bd559003b
E-mails ignore newlines in ticket description. Closes #40 , thanks @fatbox
2012-08-08 00:09:05 +10:00
Ross Poulton
26e0809e5e
Add some tests. Finally. First draft: just includes submission & public
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action testing - needs plenty more tests added.
2012-08-08 00:04:34 +10:00
Ross Poulton
f45400e26a
show time until closed for all tickets and those that were opened in the last 60 days. By @kotowicz in 5252ad9d07
2012-08-07 23:57:34 +10:00
Ross Poulton
80a0198785
fix potential divide by zero error, by @kotowicz in 9f205552e7
2012-08-07 23:54:46 +10:00
Ross Poulton
a4f1ac9b8b
new option 'HELPDESK_DASHBOARD_BASIC_TICKET_STATS', shows quick ticket
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stats in dashboard links to detailed 'days until ticket is closed by
month' plot.
New chart for 'days until ticket is closed'.
By @kotowicz in 0a8f4ce6d6
.
2012-08-07 23:51:52 +10:00
Ross Poulton
92ab42de32
add 'td.report' to css file and use it in report_output.html so that table entries are centered. By @kotowicz in b4fe8bd91f
2012-08-07 23:45:31 +10:00
Ross Poulton
d7c781eae8
Make followup edit & deletion staff-only
2012-08-07 23:43:26 +10:00
Ross Poulton
a21050082a
Improve ticket CC handling. By @kotowicz in
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4bf79ccf46
.
2012-08-07 23:41:43 +10:00
Ross Poulton
2f1b74316f
new option 'HELPDESK_SHOW_EDIT_BUTTON_FOLLOW_UP' which allows superusers
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to delete individual followups (so you don't have to go to the admin).
(by @kotowicz in a2a5b10b2d
)
2012-08-07 23:32:45 +10:00
Ross Poulton
5c2a1df976
Replicate @kotowicz 24754aa9d9
2012-08-07 23:24:31 +10:00
Ross Poulton
dc91771b96
Avoid saving empty ticket updates. Closes #99 .
2012-08-07 23:22:39 +10:00
Ross Poulton
eaba930c63
Line up heading & navigation items. Closes #83 .
2012-08-07 23:01:40 +10:00
Ross Poulton
23a85efea7
Make it easier to allow multiple file attachments on update. Closes #90 .
2012-08-07 22:55:56 +10:00
Ross Poulton
e209793aa2
When unauthenticated users reach update view, forward to login. Addresses issue #78 .
2012-08-07 22:50:25 +10:00
Ross Poulton
62093971ab
Add incomplete Portugese (Brazil), Spanish (Columbia), Swedish & Norwegian Bokmal (Norway) translations. Update all other translations.
2012-08-07 22:40:59 +10:00
Ross Poulton
313f565006
Make login link go to the users preferred dashboard/ticket list. Fixes #97 , thanks @emperorcezar
2012-08-07 20:38:15 +10:00
Ross Poulton
776d88dbd6
RSS feeds not working for users with periods in their name. Fixes issue #30 , thanks @tsanecki
2012-08-07 20:32:23 +10:00
Ross Poulton
ba9875af06
Merge branch 'master' of github.com:rossp/django-helpdesk
2012-08-07 20:27:14 +10:00
Ross Poulton
51fdee91ed
Unable to accept resolution of unassigned tickets
2012-08-07 20:25:21 +10:00
satyans24
30a577e18b
Update helpdesk/views/staff.py
2012-07-23 12:38:26 +05:30
satyans24
c02c2a80d7
fix the search for the cases where user search with email address like : no-reply@tigers-connect.com
2012-07-23 11:59:58 +05:30
Ross Poulton
5640e8490c
Updated SQLite check due to changed Django DB definitions. Fixes #143 .
2012-06-11 13:40:54 +10:00
Bruno Clermont
7d01203e35
use more flexible way to get the id of the <div>
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this let use of more complex widget than a simple <input> in <div> child
2012-06-06 12:54:52 +03:00
Tomas Neme
e7ec916c79
Merge branch 'conditional-tags'
2012-05-14 13:24:54 -03:00
Tomas Neme
21a21c5097
fix conflicts with master
2012-05-14 13:24:36 -03:00
Tomas Neme
0372256fcf
Merge branch 'master' of github.com:Lacrymology/django-helpdesk
2012-05-14 13:21:05 -03:00
Tomas Neme
22036d0a38
merge branch master
2012-05-14 13:19:22 -03:00
Tomas Neme
f4dc848ae9
adding conditional migration
2012-05-14 13:15:57 -03:00
Tomas Neme
75e7d209e5
fixing frozen model in migration 0005 to add field added in 0004
2012-05-14 13:07:36 -03:00
Tomas Neme
812772eab8
adding missing migration
2012-05-11 17:07:14 -03:00
Stefano Brentegani
a520e380f0
fix ticket list (sorting and status querystring)
2012-05-11 17:15:46 +02:00
Ross Poulton
9f0e07f5e6
Add Django 1.4 support - remove old feeds import (no longer required) and add Timezone support. Fixes #135 .
2012-05-11 17:02:55 +10:00
Ross Poulton
1a8fa1e885
Merge pull request #136 from brente/i18n
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Italian email templates revision
2012-05-09 16:59:56 -07:00
Stefano Brentegani
8522bdd0d1
Italian email templates revision
2012-05-09 14:29:18 +02:00
unknown
1363ba3ce1
fix ticket update with no due date set
2012-05-08 14:36:13 +02:00
Ross Poulton
e8ee39ddaa
Merge pull request #132 from ochagnon/master
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other html fixes
2012-05-01 16:34:14 -07:00
Oriane Chagnon
2436cbeca2
close ul BEFORE closing div
2012-04-30 19:31:13 -03:00
Oriane Chagnon
b42e619b7f
close ul BEFORE closing div
2012-04-30 19:28:19 -03:00
Oriane Chagnon
88d6b61a2e
remove closing </label> tag for unopened <label>.
2012-04-30 18:34:09 -03:00
Oriane Chagnon
77c6008b9a
remove closing </dt> tags for unopened <dt>. and close <dl>
2012-04-30 18:08:42 -03:00
Oriane Chagnon
bbdb8f1734
Remove closing </label> tag that do not match any opening <label>
2012-04-30 17:11:25 -03:00
Ross Poulton
951539db91
Re-run makemssages && compilemssages
2012-04-25 18:27:04 +10:00
Ross Poulton
a45f4510ed
Merge pull request #127 from brente/fix-migrations
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fix frozen models in migrations 0004+0005
2012-04-25 00:56:52 -07:00
Ross Poulton
89b8267d84
Fix RSS feeds for post-Django 1.2. Closes #129 .
2012-04-25 17:55:38 +10:00
Stefano Brentegani
a19f5d16bb
fix frozen models in migrations 0004+0005
2012-04-20 00:35:28 +02:00
Stefano Brentegani
71dcfb6f37
Replacing undocumented ADMIN_URL setting
2012-04-20 00:02:28 +02:00
Ross Poulton
4fb9ab0617
Fixes #122 - avoid exception when taking ticket.
2012-04-11 17:48:39 +10:00
Tomas Neme
e138fa108f
Merge branch 'master' into add-migration
2012-04-02 16:03:47 -03:00
Tomas Neme
28c007ea23
creating missing migration
2012-04-02 16:03:15 -03:00
Ross Poulton
321a9aef2d
Add setting HELPDESK_SHOW_KB_ON_HOMEPAGE to show KnowledgeBase
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categories on the homepage.
Bumped version number.
2012-03-02 09:28:54 +11:00
Evan Borgstrom
1f00eef6d0
[GH-93] re-applying changes...
2012-01-24 23:19:07 -05:00
Ross Poulton
230f94f6aa
Merge pull request #108 from kratorius/fix-query-filtering
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Sanity checks against input for ticket search
2012-01-23 15:16:56 -08:00
Ross Poulton
7e72f3d8ea
Merge pull request #106 from yekibud/master
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adding global queue email settings for get_mail and HELPDESK_KB_ENABLED_STAFF; added ticket due date
2012-01-23 15:15:44 -08:00
Ross Poulton
17e6122fca
Merge pull request #104 from kratorius/csrf-api-fix
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Exclude API calls from CSRF middleware.
2012-01-23 15:00:05 -08:00
Ross Poulton
62e9866254
Merge pull request #103 from kratorius/save-fix
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Pass generic parameters to inherited model save()
2012-01-23 14:59:41 -08:00
Ross Poulton
a0a1875686
Merge branch 'master' of github.com:rossp/django-helpdesk
2012-01-23 22:51:38 +00:00
Ross Poulton
b63c480037
Merge alexgarel/django-helpdesk revision e4b4dd5
- Add CSS for printing
...
of tickets.
Closes GH-91.
2012-01-23 22:49:55 +00:00
Ross Poulton
6a18689faa
Merge pull request #101 from kratorius/closed-resolution-bugfix
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Save resolution when closing the ticket
2012-01-23 14:44:45 -08:00
yekibud
3e8d6edfc7
commented out some unimplemented test code
2012-01-20 16:47:41 -08:00
tschmidt
1a4c6520a6
added due_date migration and added to edit ticket form
2012-01-20 15:03:07 -08:00
tschmidt
01b0adc733
adding due_date form and model field
2012-01-20 12:48:38 -08:00
Ivan Giuliani
5eb8b6eeb7
Silly mistake: reversed condition in 'if' check
2012-01-18 23:36:58 +01:00
tschmidt
0f38b688a1
fixed other instances of custom field list without blank default
2012-01-18 11:38:56 -08:00
tschmidt
9aa32cc4f6
fixed custom field list without blank default
2012-01-18 11:20:22 -08:00
Ivan Giuliani
b6472507e4
apply_query shouldn't modify the parameters dictionary
...
Changing parameters in apply_query might yield an invalid state in later
code that assumes the query was not changed.
This patch avoids parameters modification and should fix the issue
reported in #109
2012-01-18 14:39:36 +01:00
tschmidt
949179ec2e
adding HELPDESK_STAFF_ONLY_TICKET_OWNERS and HELPDESK_STAFF_ONLY_TICKET_CC settings
2012-01-17 13:40:44 -08:00
Ivan Giuliani
119b951086
Sanity checks against input for ticket search
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Currently input parameters within the ticket search view are not
validated, thus (manually) altering the parameters in the query string
issues a 500. This patch attempts to solve this problem, reverting to
the default query when the situation can't be recovered.
2012-01-17 13:14:21 +01:00
tschmidt
eb74f807d8
added QUEUE_EMAIL_BOX_SSL
2012-01-16 17:36:24 -08:00
tschmidt
164a9f44bb
added global queue default email settings
2012-01-16 17:01:47 -08:00
tschmidt
537d403d99
added HELPDESK_KB_ENABLED_STAFF
2012-01-16 16:42:16 -08:00
Ivan Giuliani
dc76854667
Exclude API calls from CSRF middleware.
...
Starting from django 1.2, the CSRF middleware is enabled by
default. However, API calls require parameters passing by POST
requests but they cannot be served as they can't contain a CSRF
token.
This patch removes the CSRF middleware from API requests.
2012-01-15 11:38:28 +01:00
Ivan Giuliani
599ff33665
Pass generic parameters to inherited model save()
2012-01-14 13:06:37 +01:00
Ivan Giuliani
23a7f399d1
Save resolution when closing the ticket
2012-01-12 18:21:25 +01:00
Ivan Giuliani
c3db5417d3
Added italian translation for database-stored email templates
2012-01-11 21:36:02 +01:00
Ivan Giuliani
3ec88e4658
Add italian in the list of available languages
2012-01-11 20:44:03 +01:00
Ivan Giuliani
efafe8fc2c
Added italian translation for email templates
2012-01-11 19:46:48 +01:00
Ross Poulton
533fdc8c2a
Merge branch 'kotowicz-master', manually merging conflicts in these files:
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helpdesk/lib.py
helpdesk/templates/helpdesk/ticket_desc_table.html
helpdesk/views/staff.py
2012-01-11 09:18:05 +00:00
Andreas Kotowicz
2d882a393c
fix email problem with multiple addresses.
2011-12-09 17:21:48 +01:00
Andreas Kotowicz
885c03c514
don't translate field errors - they should be in correct language by default.
2011-12-09 17:20:32 +01:00
Andreas Kotowicz
1d0ac58391
translate all fiels in /ticket/submit/
2011-12-09 17:20:14 +01:00
Andreas Kotowicz
b79bb6ac10
fix /reports/usermonth/ & /reports/queuemonth/ errors
...
- indexing was wrong
- wrong first month label was used.
2011-12-08 16:49:17 +01:00
Andreas Kotowicz
50406665c9
jquery translate temporary work arounds:
...
- google translate api v1 is deprecated, for v2 you need to pay.
- the google translate widget is still available for free.
I left the jquery translate code intact, because maybe we can get
jquery-translate to work with microsoft's translation service.
2011-12-02 17:47:30 +01:00
Andreas Kotowicz
1e6fa7a92d
add option to 'hide empty queues' in dashboard overview.
...
code to show empty queue is from b7df9b9495
2011-12-02 12:54:06 +01:00
Andreas Kotowicz
71d69278bc
custom fields: add option which forces user to make an active choice.
...
in forms.py we prepend a 0 entry to the list of choices.
2011-12-01 20:48:37 +01:00
Andreas Kotowicz
87a5aa88b4
work on German and English translations.
2011-11-29 16:16:09 +01:00
Andreas Kotowicz
b18afe87bd
preselect currently active language in 'public_change_language'
2011-11-29 15:15:24 +01:00
Andreas Kotowicz
f823b72db6
css fixes:
...
- fix space problems between helpdesk lists and welcome text. in languages other then English,
these two used to overlap.
- make search input field smaller, so that there is no ugly 'out-of-space' artifact, when
'saved queries' exist and the buttons wrap into the 'helpdesk' h1.
2011-11-29 15:07:44 +01:00
Andreas Kotowicz
505a171b61
working on dashboard:
...
- clarify what the individual dashboard ticket lists mean.
- add 'tickets submitted by you' list.
- add possiblity for custom welcome message (HELPDESK_CUSTOM_WELCOME).
2011-11-29 14:08:08 +01:00
demo
049b75182b
removed forgotten pdb
2011-11-28 18:53:01 +01:00
demo
b74f6914b2
handle the case when recipients is not str but unicode
2011-11-28 18:13:07 +01:00
Andreas Kotowicz
90721b0746
create_ticket form modifications: make 'title', 'submitter_email' and 'body' fields wider.
2011-11-28 16:06:36 +01:00
Andreas Kotowicz
b73d7df064
add option 'HELPDESK_CREATE_TICKET_HIDE_ASSIGNED_TO' to hide the 'case owner' on create_view if necessary.
2011-11-28 15:17:54 +01:00
Andreas Kotowicz
c79ba8de01
uncomment previously commented code which takes care of unassiging a ticket.
2011-11-28 14:49:37 +01:00
Andreas Kotowicz
eaf78115d2
send user back to the same page before changing the display language.
2011-11-27 09:43:51 +01:00
Andreas Kotowicz
5a92dafbdc
new option: 'HELPDESK_FOOTER_SHOW_CHANGE_LANGUAGE_LINK'
...
If activated, a 'change language' link will be shown in the footer.
You need to add this line to your 'urlpatterns' variable in your
urls.py file:
(r'^i18n/', include('django.conf.urls.i18n'))
2011-11-27 09:26:56 +01:00
Andreas Kotowicz
d27e4a0178
change search box padding, otherwise the bottom of the searchbox will not be aligned with the buttons on the left.
2011-11-24 15:25:48 +01:00
Andreas Kotowicz
ab67f1397a
added toolips to 'Copies to' and 'Dependencies' links, explaining what these links are for.
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added a.tooltip class to css file.
2011-11-24 14:26:15 +01:00
Andreas Kotowicz
1c3a7a8a7b
add option 'HELPDESK_SHOW_CHANGE_PASSWORD' so that local users find a link to change their password.
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(needs django-registration https://bitbucket.org/ubernostrum/django-registration/ ).
2011-11-24 13:30:45 +01:00
Andreas Kotowicz
d876c1be13
css fix for followup_mod being too wide.
2011-11-24 13:29:54 +01:00
Andreas Kotowicz
45620f96d0
new setting: HELPDESK_PREPEND_ORG_NAME
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customize helpdesk name on a few pages, i.e., your organization, so that users
know that they came to the right page.
2011-11-23 20:12:27 +01:00
Andreas Kotowicz
1eb0760f32
redirect user to 'helpdesk_home' from /helpdesk/login/ page, if user is already authenticated.
2011-11-23 19:57:11 +01:00
Andreas Kotowicz
4b0b628724
hide "log in" button on '/helpdesk/login/' page.
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modify "log in" redirect if possbible, so that user lands on same ticket (instead of dashboard) after login.
2011-11-23 19:56:36 +01:00
Andreas Kotowicz
f897d5bcb4
add option to override default look of followups - this is work in progress.
2011-11-21 20:04:05 +01:00
Andreas Kotowicz
2cee519d1c
translate code changes:
...
- change js code, so that 'click' and not 'change' will trigger the translation.
- do not assume that English is the source language - the comments might be in a different language.
2011-11-21 19:15:43 +01:00
Andreas Kotowicz
d5164e96c4
add possibility to translate ticket comments using jquery & google translate.
2011-11-21 17:39:13 +01:00
Andreas Kotowicz
cb34b1933a
make django-helpdesk more customizable + bug fixes:
...
- look at settings.py for all new options regarding customization.
- settings can be accessed inside the templates via the new
templatetag 'load_helpdesk_settings'
- allow editing of personal followups, but only if followup does not
contain any ticketchanges - otherwise this information is lost after
the editing.
- add 'delete' link to attachments
- link to list of closed tickets in queue overview
- add 'closed & resolved' section to dashboard
- hide 'pre-set reply' box if no pre-set replies are found.
- use 'SelectDateWidget' for custom DateField
- fix how we update followups so that attachments don't get deleted
- fix bug where resolution emails contained the solution 'None'
- fix stats crashing bug
- fix locale bug
2011-11-19 09:34:07 +01:00
Alex Garel
a6f7bd8a25
added css class on ticket actions in ticket_desc_table
2011-11-10 18:10:17 +01:00
Alex Garel
5000413bf0
fixes in french mail templates (passed all through tidy)
2011-11-10 17:36:58 +01:00
Alex Garel
7b594cfdc0
Added a warning if no message notification template found in database
2011-11-10 12:19:57 +01:00
Alex Garel
89cc11cb8e
French translations for notifications and headers / footers
2011-11-10 12:18:16 +01:00
Alex Garel
ab84017dd5
more fixes on templated mail and safe context
2011-11-09 16:37:37 +01:00
Alex Garel
08efeb1fc9
fixing month index error in reports
...
month has to span from 0 to 11 not 1 to 12
2011-11-08 17:57:26 +01:00
Alex Garel
23463c902e
Using safe_template_context to build templated email context forms.py
...
Without this send_templated_mail does not work (Exception on
context['queue'].get('locale', 'en')
2011-11-08 17:31:05 +01:00
Ross Poulton
6e33408a7d
Merge branch 'master' of github.com:rossp/django-helpdesk
2011-11-08 18:01:00 +11:00
Ross Poulton
dd61932294
Allow users to define the display order of custom fields. Closes GH-75.
...
Thanks to Andreas K for the suggestion!
2011-11-08 17:59:34 +11:00
Ross Poulton
78f515d594
Add Italian translation, thanks to Stefano Brentegani.
2011-11-06 00:05:58 +00:00
Ross Poulton
acbcfebef5
Update urlconf to recognise KB category slugs that include numbers. Closes #68 .
2011-11-05 01:23:35 +00:00
Ross Poulton
2aaaf57504
Pull in changes from bclermont to fix content-type handling on queues when processing incoming e-mail. Closes GH-70.
2011-11-05 00:56:53 +00:00
Ross Poulton
d44fba380d
Update all translations. Closes #71 .
2011-11-05 00:47:29 +00:00
maccesch
85bf169025
fixed the "take" link when viewing a ticket to create a proper follow up
2011-09-05 20:40:53 +02:00
maccesch
70a2cd9271
fixed email sending when no locale is specified in queue
2011-09-05 19:16:22 +02:00
maccesch
c4fa11719f
fixed get_email management command
2011-09-05 18:42:41 +02:00
maccesch
652f847c3b
fixed email locale detection
2011-09-01 17:23:31 +02:00
maccesch
c8be4b03e2
added german email templates
2011-09-01 17:16:55 +02:00
maccesch
4c47c34b37
translation fixes
2011-09-01 13:29:02 +02:00
maccesch
dcec449939
small fixes and translation
2011-09-01 13:01:03 +02:00
Ross Poulton
3c567bf6fb
Merge branch 'master' of github.com:rossp/django-helpdesk
2011-07-01 18:15:19 +10:00
Ross Poulton
5a64c1bbad
Fix UnicodeEncodeException errors when submitting tickets with non-ASCII characters. Thanks to gjedeer for the patch!
2011-07-01 18:13:01 +10:00
Ross Poulton
3b43cec5cf
Merge pull request #64 from joshuajonah/master
...
Added flexibility to disable the knowledgebase by using settings.HELPDESK_KB_ENABLED = False.
2011-06-15 01:20:26 -07:00
Ross Poulton
01405d489a
Update translations to latest data from Transifex.
2011-06-15 07:52:51 +00:00
Joshua Jonah
b546b0b879
Added attribution to public_base.html.
...
Added missing i18n tag to attribution.html.
2011-06-10 08:22:40 -04:00
Joshua Jonah
7daf3a7552
Consolidated attribution in footer to a single file for easier override without having to subclass more than one template.
2011-06-09 11:41:32 -04:00
Joshua Jonah
e73f45e4f6
Added ability to turn of KB (my business doesn't need it)
2011-06-09 11:24:33 -04:00
Ross Poulton
9cad876f71
Update translations
2011-05-17 20:16:00 +10:00
Ross Poulton
cc4ea9a4f8
Add filtering by Date range. Allow users to filter stats screens by saved queries (closes GH-58)
2011-05-13 08:02:59 +10:00
Ross Poulton
04ad20d42f
Remove SVN lookup at bottom of staff pages - not required now we're on Git.
2011-05-12 09:08:32 +10:00
Ross Poulton
afea90b2d2
Bugfix - typo in views/staff.py
2011-05-12 09:01:35 +10:00
Ross Poulton
0afbf85b3f
Update translations
2011-05-11 20:09:04 +10:00
Ross Poulton
ac95f9d893
Overhaul reporting: remove custom SQL commands for compatibility reasons. Code is MUCh simpler now. Also allows user to specify a saved search query via GET paramater - need to add links to this, as it lets them filter charts - very useful\!
2011-05-11 20:07:46 +10:00
Ross Poulton
eea960f9b9
Update spanish translation
2011-05-10 19:27:34 +10:00
Ross Poulton
8b6fbd8965
Add ticket dependency so you can't resolve a ticket until it's dependents are resolved. Addresses GH-43
2011-05-10 19:27:11 +10:00
Ross Poulton
40dead831e
Update spanish translation from Transifex
2011-05-10 08:01:48 +10:00
Ross Poulton
2a7b76661e
URL custom fields are now hyperlinked when viewing tickets.
2011-05-10 07:55:06 +10:00
Ross Poulton
f4864ef34d
Show custom fields when editing tickets. Closes GH-24.
2011-05-10 07:54:44 +10:00
Ross Poulton
3143347543
Change MEDIA_URL to STATIC_URL in report output.
2011-05-06 17:04:39 +10:00
Ross Poulton
c3a4c4c8ba
Add capability for users to delete their saved queries.
2011-05-06 16:55:52 +10:00
Ross Poulton
0f45891404
Add Spanish (Mexican) and French translations, thanks to @albertogaona and @kolin22. Updated Spanish (Castilian), also thanks to Alberto.
2011-05-02 23:12:40 +00:00
Ross Poulton
9175203fb1
Migrate charts to jqPlot. Needs a bit of clean-up, especially separating out date & non-date reports.
2011-05-02 22:32:51 +00:00
Ross Poulton
b42026ec33
Allow selection of all items on custom "list" fields. Fixes GH-23.
2011-05-02 22:32:15 +00:00
Ross Poulton
c9e68a05a7
When a logged-in user hits the public ticket view, redirect them to the staff view.
2011-05-02 22:31:30 +00:00
Ross Poulton
f3bd5da906
Push navigation into a single place, so that the navigation experience is consistent regardless of which views (public vs staff) the user lands on. Closes GH-52, thanks to kotowicz.
2011-04-28 21:00:11 +10:00
Ross Poulton
592ec09916
If a ticket hasn't been resolved, ensure that public users can still resolve it. Fixes GH-51, thanks to kotowicz.
2011-04-28 20:23:16 +10:00
Ross Poulton
b4ffb91b9c
Ensure queue locale is included in safe_template_context as reported by vvarp. This should close GH-56 without further issues - please reopen if required..
2011-04-28 20:19:42 +10:00
Ross Poulton
f8684e7b3f
Merged pull request #53 from issackelly/master.
...
Django 1.3 staticfiles
2011-04-28 03:10:23 -07:00
Ross Poulton
ebc4b7d24c
Add proper database migrations support using South. Updated documentation to match. Closes GH-50.
2011-04-27 19:57:03 +10:00
Ross Poulton
090685b6d9
Clean up comments in create_usersettings, and fix copyright in escalate_tickets.
2011-04-19 23:02:33 +00:00
Ross Poulton
b108e5147c
Merge branch 'bclermont-master'
2011-04-19 22:59:49 +00:00
Ross Poulton
5278634a76
Fixes GH-54: Stats crash without open tickets. This should have already been caught, so this patch fixes it and adds another sanity check at report runtime.
2011-04-19 21:36:20 +00:00
Ross Poulton
701d742840
Update Spanish & Polish translations, thanks to Transifex users erik_river (es) and mpasternak (pl)
2011-04-18 08:39:16 +00:00
Bruno Clermont
590b5a20d9
add command to create UserSettings for user who do not have one yet
2011-04-15 17:38:12 -04:00
Issac Kelly
021a48c843
Fix the fixture, and update for django 1.3, add dist and egg-info to gitignore
2011-03-25 18:03:18 -04:00
Ross Poulton
eca88be838
Add support for multi-locale email templates. Also added Russian templates (closes GH-1). REQUIRES SCHEMA CHANGE: SEE FILE UPGRADE
.
2011-03-11 22:30:59 +00:00
Ross Poulton
b5da29dcfe
Allow multiple e-mails to be entered for the queue CC email addresses. Separate with a comma. Closes GH-49.
2011-03-05 03:29:01 +00:00
Ross Poulton
7666ad668d
Merge branch 'bclermont-master'
2011-02-27 23:45:49 +00:00
Ross Poulton
b61a1b1af7
Updated translations from Transifex. Big thanks to mpasternak for some great work on the Polish translation which is now at 61%.
2011-02-25 22:50:00 +00:00
Bruno Clermont
0431865824
Do not close <select> at the begining.
...
<select/>...</select> is invalid
2011-02-19 14:17:14 -05:00
Ross Poulton
b801b184e4
Move from 'flot' to jqPlot for the upcoming reporting changes. Not able to do multi-series bar charts with flot easily enough so switched to jqPlot. Actual reporting changes still a work in progress.
2011-02-14 22:07:24 +00:00
Ross Poulton
a0af56d27e
Updated Spanish translation (via Transifex)
2011-02-14 22:06:20 +00:00
Ross Poulton
3f418a5303
Remove invalid .gitignore
2011-02-14 22:05:45 +00:00
Ross Poulton
f165587112
Update translations from Transifex (incl add transifex config to project) and add Polish translation (currently approx 26% translated)
2011-02-12 02:22:55 +00:00
Ross Poulton
856b6a46aa
Make sure 'Close' link on public ticket view always works (Issue #41 )
2011-02-12 01:56:56 +00:00
Ross Poulton
8920824a7b
Fix link to jQuery in public templates
2011-02-12 01:13:30 +00:00
Andreas Kotowicz
e691708e73
temporary fix for bug https://github.com/rossp/django-helpdesk/issues/#issue/22
2011-02-08 22:19:17 +01:00
Andreas Kotowicz
c69efa1587
fix for bug https://github.com/rossp/django-helpdesk/issues#issue/37
2011-02-08 12:17:05 +01:00
Ross Poulton
18e3d11006
Update locale files to pick up new / updated strings for translation.
2011-02-07 10:34:23 +00:00
Ross Poulton
ad58b4dcbb
fixed missing bracket in string. thanks to jezdez for catching this during translation.
2011-02-07 10:23:06 +00:00
Ross Poulton
6527ad0d55
Add author info to English language file
2011-02-07 07:42:37 +00:00
Ross Poulton
6262bec02f
Remove un-minimised flot JavaScript
2011-02-07 07:40:18 +00:00
Ross Poulton
f8c175204d
Add 'flot' charting library, ready to migrate charts from Google to a locally-hosted javascript implementation
2011-02-07 07:37:25 +00:00
Bruno Clermont
37de73b2a2
Rename categories to kb_categories
2011-02-06 17:51:25 -05:00
Bruno Clermont
000f53ad4c
Merge remote branch 'upstream/master'
2011-02-06 17:49:36 -05:00
Andreas Kotowicz
594be07b26
check if queue id is given for new ticket. this is useful if
...
you want to provide a link for the appropriate queue.
2011-02-06 19:17:55 +01:00
Andreas Kotowicz
2d302ceba6
sort list of users by username in helpdesk/tickets/X/cc/add/
2011-02-06 18:49:07 +01:00
Andreas Kotowicz
8ed7debbdf
quickfix for bug https://github.com/rossp/django-helpdesk/issues#issue/33
...
we need to figure out why in this particular case, 'request' is a string.
2011-02-06 13:30:04 +01:00
Andreas Kotowicz
b40d4511a3
dropdown menu for saved queries - removes previously used div.
2011-02-05 22:31:12 +01:00
Bruno Clermont
7e84935853
Fix issue when user does not have yet settings
2011-02-03 19:40:15 -05:00
Bruno Clermont
5b47370ec6
Add default value for KBItem vote and positive vote
2011-02-03 17:15:03 -05:00
Andreas Kotowicz
d6602e96d7
keep new lines in html emails
2011-02-03 14:02:14 +01:00
Andreas Kotowicz
2577d3704a
introduce status DUPLICATE. This is somethimes useful.
...
The number of the original bug can written inside the
'comment / resolution' field.
2011-02-03 12:42:51 +01:00
Andreas Kotowicz
a780f51466
sort list of users by username - makes it easier to find the person you
...
are looking for.
2011-02-03 12:21:01 +01:00
Ross Poulton
99183ce6a5
Merge branch 'kotowicz-master'
2011-02-03 10:19:33 +00:00
Andreas Kotowicz
af3b1f1c75
templatetag for saved queries:
...
I'm using user_saved_queries_ in base.html so that we can distinguish it
from 'user_saved_queries' in 'views.staff.ticket_list'
2011-02-03 11:19:46 +01:00
Ross Poulton
f5fc4f2139
Upgraded to jQuery 1.5 and jQuery UI 1.8.9.
2011-02-03 10:10:00 +00:00
Ross Poulton
2b1be97197
Merge branch 'master' of https://github.com/kotowicz/django-helpdesk into kotowicz-master
2011-02-03 09:28:40 +00:00
Ross Poulton
e9667109ab
Fix issue with public ticket form when using custom textarea fields.
2011-02-02 20:40:46 +00:00
Andreas Kotowicz
0694fe1e2c
first take on bug https://github.com/rossp/django-helpdesk/issues#issue/19 :
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add div to hold list of queries
show 'load saved query' in header if 'user_saved_queries' is present
modified 'dashboard' and 'view_ticket' so that they return 'user_saved_queries'
2011-02-02 13:50:03 +01:00
Ross Poulton
af3bf1889a
Ticket display fixes: fix cycling of odd/even rows; float edit/delete to right to allow the ticket name to span across two columns.
2011-02-02 11:54:30 +00:00
Ross Poulton
9f68c8ef99
Custom fields: help_text doesn't need to be mandatory.
2011-02-02 11:37:38 +00:00
Ross Poulton
ebe0382725
Initial shot at custom fields on Ticket model. Manage these fields via Django admin.
2011-02-02 11:22:46 +00:00
Ross Poulton
723b4f1881
Remove further references to Jutda Helpdesk, changing them to django-helpdesk.
2011-02-02 10:25:32 +00:00
Ross Poulton
e322f0644d
Continue previous fix and apply carriage returns to end of all text templates
2011-02-02 09:43:42 +00:00
Ross Poulton
4241770c65
Update updated_submitter email in initial_data.json (existing users need to update the DB) to add more carriage returns after the final URL as it was running into the footer and became unclickable. Thanks to kotowicz for the heads-up (Issue #21 )
2011-02-02 09:35:54 +00:00
Ross Poulton
adfee38439
Push the description, resolution, and followup text through urlizetrunc to turn urls into hyperlinks.
2011-02-02 08:31:51 +00:00
Ross Poulton
b3c53f1bc8
Addresses issue 20: when creating a new user, the signal that creates a UserSettings entry now creates some default settings. These are driven by settings.py so can be overridden per-install.
2011-02-02 08:15:49 +00:00
Ross Poulton
107ec742b1
Reword footer to refer to django-helpdesk rather than Jutda Helpdesk
2011-02-02 08:10:29 +00:00
Ross Poulton
1aba9e2475
Moved login/logout templates into templates/helpdesk/registration/ rather than templates/registration/, so the helpdesk templates don't overwrite site-specific ones. Thanks to kotiwicz for the patch to issue #13 .
2011-02-02 08:05:33 +00:00
Ross Poulton
ef1fdbc399
Fix an issue with decoding of some unicode subjects. THanks to pistolero for reviewing the previous patch and providing a fix.
2011-02-02 08:02:39 +00:00
Ross Poulton
8435a665b1
Fix to issue #16 : escalate_tickets fails with an error due to conflicting command-line arguments
2011-02-02 07:49:44 +00:00
Ross Poulton
c3dd8e8be0
Add .gitignore to ignore .pyc files
2011-02-02 07:18:49 +00:00
Ross Poulton
341871d963
Show error message if login fails. Thanks to nakagumahissao for the patch which closes Google Code #151 and Github #10 .
2011-01-29 06:27:49 +00:00
Ross Poulton
2d7d3c489d
Correct handling of e-mail attachments where the name is encoded in rfc2231. Thanks to Sergey Kirillov for the patch, which closes Google Code issue #154 and Github issue #11 .
2011-01-29 06:25:53 +00:00
Ross Poulton
8f15febe23
Fix decoding of plain text emails in non-utf8 encodings such as koi8-r. Thanks to Sergey Kirillov for the patch, which fixes Github issue #9 and Google Code issue #150 .
2011-01-29 06:22:18 +00:00
Ross Poulton
b68bd73d07
Fix IE hang when addint multiple files to a ticket. Fixes Google Code issue #133 ; Github issue #7 . Thanks to Google Code user 'dswoods' for the patch.
2011-01-29 06:12:38 +00:00
Ross Poulton
bd89c1c7de
i18n: add the "verbose_name" option to ForeignKey fields, enabling them to be translated. Fixes issue #156 on google Code, #12 on GitHub. Thanks to the Google Code contributor for the patch.
2011-01-29 06:10:12 +00:00
Ross Poulton
0d4ceb477a
Add 'attachments' folder as expected from the documentation.
2011-01-29 06:06:21 +00:00
Ross Poulton
97886abc76
Add ability for FollowUp records to be edited by staff. Closes Google Code issue #131 ; Github issue #5 . Thanks to Google user 'alecs.box' for the patch.
2011-01-29 06:02:03 +00:00
Ross Poulton
4cb84ed4fb
Add Spanish translation. Fixes Google code issue #134 & github issue #4 . Thanks to Google user 'rodpin'.
2011-01-29 05:56:21 +00:00
Ross Poulton
46d8e6284e
Fix to prevent tickets being escalated too soon. Thanks to Walter Doekes for the patch. (Google Code #148 ; Github #8 )
2011-01-29 05:52:24 +00:00
Ross Poulton
7654de9d28
Change references to Jutda Helpdesk to django-helpdesk as that should
...
be the real name for this project IMHO.
2011-01-25 23:08:41 +00:00
Ross Poulton
53327eb66a
Moved all project files under a "helpdesk" directory. Should make it easier to use setup.py / pypi / whatever in the future.
2011-01-25 23:02:00 +00:00