Garret Wassermann
45115ba5c7
Actually fix #582 according to quickcheck unittests
2018-02-07 03:01:27 -05:00
Garret Wassermann
73698e8873
More testing
2018-02-07 02:53:40 -05:00
Garret Wassermann
31887504fd
seperate out text for better logging of error
2018-02-07 02:46:13 -05:00
Garret Wassermann
0bddf819f7
merge upstream
2018-02-07 02:16:41 -05:00
Garret Wassermann
a10c662207
Patch for #582 , POP3 processing error on py3
2018-02-07 02:14:28 -05:00
Garret Wassermann
2852e7ba28
Merge pull request #586 from aesdev/master
...
Fix for Email Issue while pulling CC and ValueError for public homepage
2018-01-12 13:55:01 -05:00
Dilip Dwarak
cf85c3d9ab
Fixe for Email Issue while pulling CC and ValueError for public homepage
2018-01-11 14:49:21 -05:00
Garret Wassermann
75f54dd233
Testing quicktest.py
2018-01-11 02:19:49 -05:00
Garret Wassermann
ed0596e430
Merge branch 'master' into feature-public-ticket-defaults
2018-01-10 13:18:29 -05:00
Arne Brutschy
f3e52a2f12
Adds pre-defined values for public tickets
...
This commit adds three new settings that allow the operator to
pre-define the `queue`, `priority` and `due_date` fields for public
tickets. If one of these settings are present the corresponding input
field is hidden from the form.
The settings are the following:
HELPDESK_PUBLIC_TICKET_QUEUE = 'website'
HELPDESK_PUBLIC_TICKET_PRIORITY = 2
HELPDESK_PUBLIC_TICKET_DUE_DATE = ''
If the due date is set to the empty string, no due date is saved in the
ticket (analogously to the form). The other settings should be
self-explanatory.
2018-01-09 14:53:05 +01:00
Garret Wassermann
bad1ece1c5
Remove offending CSS comment again to address #479
2017-12-29 01:03:16 -05:00
Garret Wassermann
31b49ab2f6
Merge branch 'master' into develop
2017-12-28 09:32:14 -05:00
Garret Wassermann
aa63e8f299
Really fix py 2 imp/importlib
2017-12-28 09:26:14 -05:00
Garret Wassermann
4b78704180
Fix error on python 2
2017-12-28 09:22:57 -05:00
Garret Wassermann
3ccd6c8dc8
Merge 0.2.6 Django 2.0 updates
2017-12-28 09:16:01 -05:00
Garret Wassermann
d18ce1f1d5
Bump version to 0.2.6 to fix remaining Django 2.0 warnings
2017-12-28 09:11:34 -05:00
Garret Wassermann
523329eab5
Merge 0.2.5 bugfixes and Django 2.0 changes
2017-12-28 07:43:10 -05:00
Garret Wassermann
5112f0dfd0
Address deprecation warnings to be compatible with Django 2.0
2017-12-28 07:23:51 -05:00
Garret Wassermann
0d2df19835
Fix collectstatic errors, as reported in #479
2017-12-28 06:04:05 -05:00
Garret Wassermann
142c291afb
Merge 0.2.4 bugfixes
2017-12-18 00:45:36 -05:00
Garret Wassermann
e19666b729
Add a check that the email subject template includes the ticket ID to prevent problems, to address issue raised in #577
2017-12-17 23:47:48 -05:00
Garret Wassermann
8972baddda
Remove dead jqplot code from report output, and remove unused jqplot plugin from static/ directory
2017-12-17 23:23:03 -05:00
Garret Wassermann
fca81ac38c
Remove duplicate jquery files, update public_base to point to jquery included in vendor/ directory
2017-12-17 23:16:14 -05:00
Garret Wassermann
2d8d8dcf0c
Remove offending comment in jquery-ui.min.css, as previously reported in #479
2017-12-17 23:09:12 -05:00
Garret Wassermann
230b9d7ed0
Fix broken try-except statement in lib, for #577
2017-12-15 20:35:41 -05:00
Garret Wassermann
03599f462b
Catch exception when someone enters a non-integer text into the public ticket view form, #576
2017-12-15 20:28:39 -05:00
Garret Wassermann
1d63e25855
Improve permissions to view pages, to partially address #326
2017-12-15 17:18:54 -05:00
jeson_peng
6ff5799bef
fix typo in new chinese support in emailtemplate, demo is ready at helpdesk.pengel.cn
2017-12-11 15:53:43 +08:00
Garret Wassermann
92b43ef495
Merge master 0.2.3 bugfixes into develop
2017-12-09 23:02:12 -05:00
jeson_peng
2007fcdc30
add translation for chinese, zh_Hans is the new locale support code for django
2017-12-09 18:52:39 +08:00
Garret Wassermann
a6c1469bfb
Update zh_CN translation, see #571 , thanks pjsong!
2017-12-08 11:53:27 -05:00
Garret Wassermann
47f92eba1e
More PEP8 fixes for get_email
2017-12-06 02:59:50 -05:00
Garret Wassermann
9340e149d5
Wrap IMAP login attempt in a try except, log error if session timeout and exit script gracefully to prevent crashes, to address #568
2017-12-06 02:55:31 -05:00
Garret Wassermann
a2c10edb35
Fix bytes/str confusion in Py3 after address naked except
2017-12-06 02:28:18 -05:00
Garret Wassermann
c085dba901
Trying to actually fix naked except
2017-12-06 02:21:46 -05:00
Garret Wassermann
0b249e1693
Fix error importing django settings due to naked except
2017-12-06 02:11:45 -05:00
Garret Wassermann
bc0125421b
Fix PEP8 errors detected by new pycodestyle script
2017-12-06 02:06:07 -05:00
Garret Wassermann
dffab1bb6a
PEP8 fixes for test_get_email.py
2017-12-05 03:52:38 -05:00
Garret Wassermann
fca6b483f2
Add PGP signed email test case to get_email tests, for #567
2017-12-05 03:47:05 -05:00
Garret Wassermann
32cc5e2496
Patch for handling base64 encoding on Py 2 and 3, to address #567
2017-12-05 02:51:15 -05:00
Garret Wassermann
65c1d05eef
Use BeautifulSoup to get text out of HTML-only emails, to address issue in #565
2017-10-31 03:24:04 -04:00
Garret Wassermann
8f375e1379
Address bytes/str issue with POP3 email in get_email script, to address #565
2017-10-31 01:24:26 -04:00
Garret Wassermann
6e2a16e5a6
Fixing unit tests for python3 for custom staff filters
2017-10-30 05:07:44 -04:00
Garret Wassermann
27ee01449e
Add missing imports for custom staff filters
2017-10-30 03:41:49 -04:00
Garret Wassermann
3a1bd76e75
Merge custom staff filter, PR #239
2017-10-30 03:17:40 -04:00
Garret Wassermann
ee1cae07a4
Change ticket sorting via form, to fix #562
2017-10-28 10:47:46 -04:00
Manuel Saelices
36d4b7ec0d
Merge branch 'master' into feat-raise-404-if-anon
2017-10-04 03:46:28 +02:00
msaelices
7b022fa1e0
If HELPDESK_ANON_ACCESS_RAISES_404 is True, it raises a 404 to anon users. It's like the helpdesk was invisible
2017-10-04 03:43:32 +02:00
zodman
f06cbce07c
fix the python3
2017-09-27 12:50:51 -05:00
zodman
03a57bdc5f
fix get_email from gmail imap
2017-09-27 12:40:47 -05:00
zodman
540531c916
fix css
2017-09-26 17:06:34 -05:00
Garret Wassermann
96cae9bdd5
Added better logging for case when IMAP folder may not exist when check IMAP messages, to address issue in #536
2017-09-13 01:44:36 -04:00
Garret Wassermann
478095ca7e
Fix missing templatetag load, to address #549
2017-09-13 01:17:05 -04:00
Garret Wassermann
612a743069
Merge remote-tracking branch 'upstream/master'
2017-09-12 20:57:26 -04:00
Garret Wassermann
c69f752f1c
Django 2.0 requires explicit parameters; must go back and change others
2017-09-12 20:57:10 -04:00
Will Stott
b99b55e426
Miscellaneous debug log additions.
2017-09-06 16:22:06 +01:00
Garret Wassermann
40ab600ad6
Merged in better handling of attachments, for #468
2017-08-30 15:18:22 -04:00
Garret Wassermann
1e11e227ff
Update ticket_view for Python 2 and 3, to correct a 500 error in #494
2017-08-30 10:49:56 -04:00
Garret Wassermann
04a3c3ff5a
Update decodestring to decodebytes for Py3 since string name was deprecated in py3.1
2017-08-30 10:48:16 -04:00
Garret Wassermann
043a40682f
Merge pull request #494 from Heteroskedastic/issue#493
...
- issue #493 : internal error 500 on save query
2017-08-30 10:40:46 -04:00
Garret Wassermann
c3eeb15b61
Merge pull request #540 from msaelices/master
...
Fix `AttributeError` while staff user does a mass update in some tickets using the `Close (Send E-mail)` action
2017-08-20 21:46:02 -04:00
Garret Wassermann
02b39adf8e
Merge pull request #542 from msaelices/unicode-ticket-issue
...
Fix `UnicodeEncodeError` when ticket has an special char using python2 and user goes to the admin page.
2017-08-20 21:20:18 -04:00
Garret Wassermann
c781644e34
Merge pull request #518 from gwasser/fix_cc_user_email
...
Fix get_email issue when user does not have an email
2017-08-20 21:13:07 -04:00
msaelices
d264c46385
Fix UnicodeEncodeError
when ticket has an special char using python2 and user goes to the admin page.
2017-08-21 02:15:07 +02:00
msaelices
f931dd4dba
Fix AttributeError
while staff user does a mass update in some tickets using the Close (Send E-mail)
action.
2017-08-21 01:26:45 +02:00
Garret Wassermann
a0fb315c3b
Fix PEP8 errors
2017-07-30 20:33:25 -04:00
Garret Wassermann
f6c323c9ab
Fix binary attachments to outgoing email, and handle case when it is plain text, to address #502
2017-07-17 05:04:25 -04:00
Garret Wassermann
4e81d64390
Put es in list of common translation languages for settings
2017-07-17 03:56:22 -04:00
Garret Wassermann
c8ee3815ec
Fix num_to_link error, was leaving off a letter of text if next to the ID, to address #511
2017-07-16 19:58:11 -04:00
Garret Wassermann
9fd170f707
Add test for num_to_link function
2017-07-16 19:53:05 -04:00
Garret Wassermann
a42a5b8aeb
Add missing num_to_link in ticket description, to address #513
2017-07-16 19:38:30 -04:00
Garret Wassermann
8a49babfe5
Add documentation for new QUEUE_EMAIL_BOX_UPDATE_ONLY setting, to address #530
2017-07-16 19:30:59 -04:00
Garret Wassermann
9f9cdeec6c
Show ticket ID in title of page so easier to use with many tabs open, to address #525
2017-07-16 19:24:16 -04:00
andresf01
d1f35f1299
Only update by email
2017-07-11 11:59:56 -05:00
andresf01
7386a45784
Fixed encoding error in get_email
2017-07-11 10:09:47 -05:00
andresf01
db223abe27
Added email footer (es)
2017-06-28 11:27:10 -05:00
Garret Wassermann
9bda30d09f
Merge pull request #522 from gwasser/update_statics
...
Update statics
2017-06-25 20:45:39 -04:00
Jonas Schnelli
a40bbdbecb
Make sure binary MIME attachments will be base64 decoded
2017-06-20 08:35:43 +02:00
Daryl Egarr
ef0ba19a3b
Enhancements to Admin ( #524 )
...
* Add columns to the IgnoreEmail admin page including a calculated column of the queues the ignore relates to.
* Add columns to the IgnoreEmail admin page
including a calculated column of the queues the ignore relates to.
* Revert "Merge pull request #519 from mrkiwi-nz/master"
This reverts commit 410f59ad16
, reversing
changes made to fde06d3ab1
.
* Add columns to the IgnoreEmail admin page
including a calculated column of the queues the ignore relates to.
* Merge pull request #519 from mrkiwi-nz/master
Added some helpful columns and filters to the follow-up list page.
* Add more columns to the IgnoreEmail admin page
including a calculated column of the queues the ignore relates to.
2017-06-19 14:34:36 -04:00
Daryl
55a69efcf9
Added some helpful columns to the follow-up list page.
2017-06-14 16:20:55 +12:00
Garret Wassermann
e8d1ffbe21
Fix issue where a django user may not have an associated email address and therefore get_email.py will barf
2017-06-14 00:00:31 -04:00
Chris Coetzee
399e01b04c
Make saved_queries.py
printing python 3 compatible
2017-06-09 22:43:48 +02:00
Garret Wassermann
11b9959127
Remove the assigned_cc html tag from the fixtures, typo?
2017-06-03 17:28:12 -04:00
andresf01
559a5a4a43
Added 'es' translation to email templates
2017-06-02 11:44:49 -05:00
andresf01
5c16f3ba50
Email templates translated to es until pk:90
2017-06-01 17:34:25 -05:00
Garret Wassermann
23898fbf35
Update flot-tooltip to 0.9.0
2017-05-26 16:05:19 -04:00
Garret Wassermann
1e9c4888b9
Update flot to 0.8.3
2017-05-26 16:03:55 -04:00
Garret Wassermann
126cea454b
Update bootstrap-social to 5.1.1
2017-05-26 15:58:59 -04:00
Garret Wassermann
8c4c1aa274
Update datatables Responsive plugin and move to datatables directory
2017-05-26 15:56:43 -04:00
Garret Wassermann
1471f5d799
Update datatables to 1.10.15
2017-05-26 15:34:10 -04:00
Garret Wassermann
f2aa616a14
Update metismenu to 2.7.0
2017-05-26 15:30:04 -04:00
Garret Wassermann
59be4b8a9b
Update morris.js to 0.5.1 (actually mostly just add README, we already had 0.5.1 but it was incorrectly labeled in files from website
2017-05-26 15:27:38 -04:00
Garret Wassermann
f05f45adce
Update raphael.js to 2.2.1
2017-05-26 15:24:34 -04:00
Garret Wassermann
b0677037ff
Update jquery-ui to 1.12.1
2017-05-26 15:12:41 -04:00
Garret Wassermann
e41feab14e
Update jquery to 3.2.1
2017-05-26 14:55:32 -04:00
Garret Wassermann
9cec1d8d93
Update font-awesome to 4.7.0
2017-05-26 14:46:33 -04:00
Garret Wassermann
fb6e8b0566
Remove offending comment in jquery ui css to address an issue brought up in #479
2017-04-20 03:06:10 -04:00
Garret Wassermann
d13e87bd3b
Last PEP-8 fix?
2017-04-20 02:54:35 -04:00
Garret Wassermann
45c457ead2
More PEP-8 fixes on test_get_email
2017-04-20 02:49:06 -04:00
Garret Wassermann
47f3eb8e89
PEP-8 fixes
2017-04-20 02:44:12 -04:00
Garret Wassermann
bf344b09b1
Check CC'd email against list of User emails, and add the User to the ticket if necessary and not already the assignee, etc.
2017-04-20 02:36:10 -04:00
Garret Wassermann
8963fa694a
Prevent adding Users or Queue email to the CC list
2017-04-19 23:47:58 -04:00
Garret Wassermann
220c0460e1
Check number of CCs to ensure no duplicates made it through
2017-04-19 00:04:16 -04:00
Garret Wassermann
34ce553435
Only add CC emails to Ticket if they were not already included (no duplicates), add testing for it
2017-04-18 23:36:39 -04:00
Garret Wassermann
3b22bb655a
PEP8 fixes for too many blank lines
2017-04-16 05:14:30 -04:00
Garret Wassermann
e3a378625c
Add test with django template tag in email body, to ensure we test for and fix #72 in future changes
2017-04-16 05:10:51 -04:00
Garret Wassermann
8e1a6b30fa
Fix encoding first before splitting strings, so it works on Python 2
2017-04-16 04:59:57 -04:00
Garret Wassermann
7b8426596f
Separate out the CC test from plain test so we're testing both possibilities (with and without a CC)
2017-04-16 04:51:46 -04:00
Garret Wassermann
49aac657a9
PEP8 fixups
2017-04-16 04:44:16 -04:00
Garret Wassermann
b2ac1fd3a5
#95 : save CC'd emails on a comment to the Ticket for future correspondence, set to view only initially, and update tests for CC
2017-04-16 04:19:17 -04:00
Garret Wassermann
01e87f2cb8
#72 : Prevent django template tags from being executed in followup comments
2017-04-16 03:24:39 -04:00
Will Stott
fb0782294e
Don't show error on initial get.
2017-04-13 11:36:38 +01:00
Will Stott
b7a97183cb
Never return None from views.public.create_ticket
...
Would create a 500 when user omitted their email. Only a partial improve. Added a TODO: as this view still breaks if passing non-numeric characters to the ID.
I assume this needs a full overhaul really.
2017-04-13 11:30:29 +01:00
Jonathan Barratt
d843a21ea7
Merge branch 'master' into master
2017-04-06 08:21:43 +07:00
Garret Wassermann
9531b9649a
Fix errors in Python 2, used six to workaround encoding weirdness, all tests pass on both Py2/3
2017-04-03 02:52:49 -04:00
Garret Wassermann
5ec985af9b
Add explicit encoding hint to top of file to allow Python 2 to read file with Unicode characters, in accordance with PEP-263
2017-04-03 02:34:54 -04:00
Garret Wassermann
0fb9094d01
Remove line for PEP8
2017-04-03 02:29:28 -04:00
Garret Wassermann
f43ef69ec1
Add a MIME multipart email test for get_email
2017-04-03 02:19:29 -04:00
Garret Wassermann
74a7afadb9
Update get_email test to use unicode characters; seem to have found an encoding errory in get_email, provided a fix that satisfies test
2017-04-03 01:53:25 -04:00
Garret Wassermann
194082750d
Merge remote-tracking branch 'upstream/master' into 487_new_test
2017-03-31 14:29:19 -04:00
Jonathan Barratt
19799572c9
Merge pull request #499 from Yuego/master
...
Migration added
2017-03-31 19:51:58 +07:00
Jonathan Barratt
6deb0caf96
Merge pull request #497 from gwasser/update_es_MX
...
Update es_MX translations
2017-03-31 19:37:18 +07:00
Yuego [Home]
5629276050
Migration added
2017-03-26 10:24:32 +04:00
Garret Wassermann
d3c713333d
Update es_MX translations on behalf of @andresf01, for #496
2017-03-17 10:00:37 -04:00
pprolancer
babc7586cf
- issue #493 : internal error 500 on save query
...
https://github.com/django-helpdesk/django-helpdesk/issues/493
2017-03-12 19:58:57 +03:30
Yuego [Home]
d8ff278697
Russian translation update
2017-03-08 23:05:26 +04:00
Yuego [Home]
dfdb12e354
Fix link translation
2017-03-08 23:01:31 +04:00
Garret Wassermann
6fec1015c3
Work in progress on unicode chars
2017-02-15 18:51:20 -05:00
Michael Huang
b263b22cca
Wrap message.encode() in conditional for Python 2
2017-02-14 14:58:16 -08:00
Michael Huang
f16a196c69
Fix logout URL
2017-02-14 14:38:48 -08:00
Michael Huang
dc851fc557
Force message to be unicode to avoid encoding issues
2017-02-14 12:34:53 -08:00
Garret Wassermann
2164c3bc4d
Change queue permission_name from 50 chars to 72 chars ( #484 )
...
* Change queue permission_name from 50 chars to 72 chars to accomodate slug + prepended text, to resolve #483
2017-02-12 17:33:53 +07:00
Jonathan Barratt
fe92880928
do not throw exceptions for invalid/non-UTF8 IMAP content
2017-01-14 01:25:43 +07:00
Jonathan Barratt
b5feeb7ee9
Make SOCKS-proxy support global for all queues under Py3
...
Python 2 retains per-queue SOCKS-proxy support, but this is simplest fix until someone needs it for Python 3.
2017-01-14 01:25:17 +07:00
Alex Seeholzer
a2315eb0c4
added pep8 fix and missing migration
2017-01-13 17:39:56 +01:00
Alex Seeholzer
645f196848
Added tests covering the usersettings_helpdesk occurrences
2017-01-13 17:37:10 +01:00
Alex Seeholzer
4e018db5a6
Added unique related_name “usersetttings_helpdesk” for the one-to-one relation to User in UserSettings.
2017-01-13 15:22:41 +01:00
Jonathan Barratt
2f66c50320
Make helpdesk work in apps with their own queue models
...
To avoid returning multiple content types when creating custom permissions, use ContentType.objects.get_for_model to lookup the content type for helpdesk.models.queue.
2017-01-13 17:52:29 +07:00
User
787c3aa4f5
make old subject_part pretty
2017-01-09 00:30:36 +01:00
User
b7baf2bf56
fix for error:BadHeaderError: Header values can't contain newlines when running get_email. caused by subject_part being repeated, but second time doesnt strip newlines
2017-01-08 18:52:24 +01:00
Jonathan Barratt
8a2e6c087e
hotfix for #470 : datatables error on empty ticket list
...
handle the no tickets match query case with js rather than python for DataTables compatibility
2017-01-03 00:42:12 +07:00
Pawel M
8f751691a4
whitespace removed
2016-12-16 10:38:15 +01:00
Pawel M
97b3444a92
if files condition restored
2016-12-16 10:36:00 +01:00
Pawel M
fc0ae58420
lib as reduxionist + read binary mode
2016-12-16 10:30:50 +01:00
Garret Wassermann
3c6b522464
Fix form end tag placement, and remove duplicate unstyled query box
2016-12-13 23:45:43 -05:00
Pawel M
df7920cd2e
missing imports added
2016-12-14 00:04:38 +01:00
Pawel M
3a372fbcb4
White space removed
2016-12-13 23:40:36 +01:00
Pawel M
f5b68772cf
Downloaded attachment was not decoded and additionally encoded by default django method (its size after download is bigger than originally attached file). This is the reason why it is illegible
2016-12-13 23:31:26 +01:00
Pawel M
9939f62ebd
Attachement should be readed in binary mode ... and attached as payload (regarding docs)
2016-12-13 23:28:16 +01:00
Pawel M
e7c4131ed7
Attachement should be readed in binary mode ... and attached as payload (regarding docs)
2016-12-13 22:43:14 +01:00
Jonathan Barratt
8dbd54ac16
stop corrupting binary attachments when delivering them by email
...
We accomplish this by attching files to out-bound mail diffrently
depending on the versino of Python in effect. In Py2 we can read
the files ourseles and the standard library will still
be able to use the text we pass as if it were bytes. Under Py3,
however, email.message will complain if it doesn't get to decode
the bytes itself, so instead of attaching the contents directly
we just pass the path to the file as a string instead. Unfortunately,
Django 1.8 does not work with this Python 3 approach, due to its
not yet having reverted to the newly improved standard library's
mail-message implementation, and thus requiring us to know more
about the character-encoding/mimetype of the attachment than I've
been able to gather cleanly by this point.
2016-12-13 19:41:13 +07:00
Jonathan Barratt
e82e5fcd5f
urlquote email address when used as get query param
2016-12-11 06:20:03 +07:00
Pawel M
94c39cba69
solves Title changed to . (Null title) on failed attachment upload.
2016-12-11 06:00:05 +07:00
Jonathan Barratt
5acd891c68
refactor all handling of attached files
...
Extract attachment processing from forms, views.staff, and management.command.get_email modules, and consolidate it into a unified lib module function.
Also refactor the affected components, most notably lib.send_templated_email, to make it easier (IMO) to reason about changes to them.
Add unit tests for attachments with UTF-8 filenames, and functional tests for submission of same, as well as ASCII versions, through the public ticket-form.
Remove unused Attachment method "get_upload_to".
2016-12-08 19:47:20 +07:00
Jonathan Barratt
391e35065c
per code review, update safe IP addr/port constants, remove commented-out code, and add comments to unexplained code
2016-12-06 09:55:22 +07:00
Jonathan Barratt
e8d0c5b2c7
implement mocked pop3 and imap tests for get_email
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also update travis to latest django patch releases
2016-12-02 19:04:52 +07:00
Alex Seeholzer
399b0901f6
newer version of tests
2016-12-02 17:40:46 +07:00
Alex Seeholzer
72a99cc99a
Moved existing test for local mailbox into generation of tests for matrix of email configurations;
2016-12-02 17:40:46 +07:00
Jonathan Barratt
3cfa371199
hotfix for #456 : patch calls to ticket_from_message
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add logger arg where missing in get_email
2016-11-29 00:46:42 +07:00
Jonathan Barratt
cac3267e82
Merge pull request #454 from reduxionist/prune-legacy-code
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Prune legacy code
2016-11-21 20:32:35 +07:00
Jonathan Barratt
45a8ce98ac
Merge pull request #455 from gwasser/ticket_list_view
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Use HTML5 table ordering based on Unix epoch
2016-11-21 20:29:13 +07:00
Garret Wassermann
04f27fdcff
Use HTML5 table ordering based on Unix epoch
2016-11-21 00:12:24 -05:00
Jonathan Barratt
7738bba2ab
remove special-case imports for legacy versions
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standardise use, or avoidance, of timezone, template from_string, and Context
2016-11-21 10:16:03 +07:00
Will Stott
f34696df8d
Use Django's six module for StringIO imports.
2016-11-17 11:25:46 +00:00
Garret Wassermann
97a24fbe22
Ensure that local files are deleted after processing, and add some information about it to the install.rst documentation
2016-11-12 11:32:04 +07:00
Jonathan Barratt
ebfea8274d
convert reverse-URL lookups to helpdesk namespace
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in views.staff, this fixes:
-run_report's no-tickets-found redirect to report_index
-del_attachment's redirect to parent ticket view after deletion
2016-11-11 10:31:37 +07:00
Alex Barcelo
b0b68b9541
drop south_migrations folder
2016-11-02 17:22:47 +01:00
Alex Seeholzer
62163eaf0e
patch: implicit closing of open files;
2016-11-01 15:03:51 +01:00
Garret Wassermann
2a7d82413b
Miscellaneous improvements from review of #419
2016-10-31 02:57:08 -04:00
Garret Wassermann
37b9d332de
Fix some more missing namespace references for login and kb_category
2016-10-31 02:19:41 -04:00
Garret Wassermann
c74208325b
Removed test_per_queue_staff_permission assertion, report_index no longer returns unassigned_tickets
2016-10-31 02:06:49 -04:00
Garret Wassermann
26f4987726
Fix a missing helpdesk namespace reference in report_index.html
2016-10-31 01:42:45 -04:00
Garret Wassermann
194641613c
Sync with upstream, merged in AbstractForm with bootstrap class
2016-10-31 01:38:49 -04:00
Alex Barcelo
abd6fdcebe
simplifying if-case branches on CustomFieldMixin
2016-10-30 20:53:18 +01:00
Alex Barcelo
cce12181f0
refactoring single-letter variables into better names
2016-10-30 20:43:05 +01:00
Alex Barcelo
681a1893bd
missed a refactoring
2016-10-30 08:42:05 +01:00
Alex Barcelo
d8d10fae90
DRY in *TicketForm --by adding an Abstrat~ one
2016-10-30 08:39:17 +01:00
Alex Barcelo
bea6fbf75a
fixing a deprecated usage, and adding a minor branch control
2016-10-30 08:38:49 +01:00
Garret Wassermann
adf2b16c2c
Fix namespaces in test
2016-10-29 04:33:27 -04:00
Garret Wassermann
dc25164304
More PEP8 changes (hopefully last)
2016-10-29 04:27:29 -04:00
Garret Wassermann
4cf46156f1
More PEP8 changes
2016-10-29 04:20:16 -04:00
Garret Wassermann
1f1d477a35
Sync again with master 0.2
2016-10-29 04:11:41 -04:00
Garret Wassermann
d791700582
Fix PEP8 errors
2016-10-29 04:08:57 -04:00
Jonathan Barratt
28308d19fb
cleanup build-breaking whitespace merge errors
2016-10-29 14:59:14 +07:00
Garret Wassermann
cad174468b
Sync with namespace and other v0.2 changes
2016-10-29 03:47:15 -04:00
Jonathan Barratt
26c0f2e59f
Merge pull request #441 from alexbarcelo/api-prune
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Remove all the deprecated API related files and references
2016-10-29 14:12:31 +07:00
Alex Barcelo
53ed0d3a2c
Remove all the deprecated API related files and references
2016-10-29 08:50:13 +02:00
Jonathan Barratt
43c067dd4f
merge changes from updated master
2016-10-29 13:35:03 +07:00
Jonathan Barratt
790f1fc003
Merge pull request #374 from alexbarcelo/urls_app_name
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Set app_name as 'helpdesk' at the urls.py, and droping url prefixes
2016-10-28 15:59:29 +07:00
Alex Barcelo
6761ad6c10
fixing RST syntax for docstring on akismet.py
2016-10-26 10:22:15 +02:00
Alex Barcelo
f017adea63
fixing those two python files
2016-10-24 10:05:41 +02:00
Alex Barcelo
89a6ae01b8
Fixing style (according to branch 'autocodestyle') + quicktest
2016-10-24 08:04:31 +02:00
Alex Barcelo
179ceb2f82
fixing style on tests
2016-10-23 22:10:32 +02:00
Alex Barcelo
30e3aa55aa
almost auto-fix on misc files
2016-10-23 22:09:17 +02:00
Alex Barcelo
3c35473265
fixing views.py (except deprecated api)
2016-10-23 22:02:02 +02:00
Alex Barcelo
24d88be8d9
Initial general clean-up of stuff
2016-10-21 17:14:12 +02:00
Garret Wassermann
d7875587b7
Revert previous change
2016-10-20 12:05:28 -04:00
Garret Wassermann
884662dd21
Ensure binary data is returns so Django can decode it
2016-10-20 11:46:09 -04:00
Garret Wassermann
dfb7987ebb
Remove emails from queue in test_get_email
2016-10-20 11:17:51 -04:00
Garret Wassermann
197fad99d2
Remove mail templates since we're not testing them here; might be good to include a test for this elsewhere
2016-10-20 02:48:14 -04:00
Garret Wassermann
5e93297787
Fix call_command options for correct format to work with Django 1.7+
2016-10-20 02:29:23 -04:00
Garret Wassermann
6418194b85
Fix command line arg for Django 1.7 and make Python 2 and 3 compatible test
2016-10-20 02:21:43 -04:00
Garret Wassermann
9606201200
Fix mock tests for get_email (hopefully for good this time)
2016-10-20 02:09:05 -04:00
Garret Wassermann
b7ef83f7d2
Check that folder is a dir before checking for mail using get_email; fix unit test for --quiet
2016-10-20 01:39:24 -04:00
Garret Wassermann
e3c9e04feb
Fix python module naming in get_email test
2016-10-20 01:25:16 -04:00
Jonathan Barratt
af893bdcc8
Merge pull request #428 from jflesch/master
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Fix form translations
2016-10-20 12:16:31 +07:00
Daryl
3b181e87ef
Fix inconsistent indentation
2016-10-20 11:43:22 +07:00
Garret Wassermann
c9c7642724
New unit test for get_email command
2016-10-19 21:37:23 -04:00
Garret Wassermann
f61d180e5d
use django.utils.six instead of plain six
2016-10-19 20:02:12 -04:00
Alex Barcelo
91afbb9755
fixing some additional reverse stuff
2016-10-19 15:30:37 +02:00
Alex Barcelo
afd6ebad74
Merge current 'master' state into urls_app_name
2016-10-19 15:26:04 +02:00
Jerome Flesch
74668f30d5
forms.py : To get the translations for the fields' labels, use ugettext_lazy() instead for ugettext().
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ugettext() loads the translations at the same time the module is loaded (--> always in english).
ugettext_lazy() loads them when they are needed (--> when the user makes a query --> we known the language the user wants based on the header of their HTTP request)
Signed-off-by: Jerome Flesch <jflesch@gmail.com>
2016-10-18 15:37:57 +02:00
Jerome Flesch
0ad110ec7f
forms.py: cleanup whitespaces
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Signed-off-by: Jerome Flesch <jflesch@gmail.com>
2016-10-18 15:35:41 +02:00
meomap
96f4fecb71
add setting for fallback locale
2016-10-14 15:04:28 +07:00
Ross Poulton
138904bf8b
Update project URLs per #424
2016-10-12 11:14:10 +11:00
Ross Poulton
1f4ca64ef4
Update translations (part of #424 )
2016-10-12 10:54:24 +11:00
Antoine Nguyen
50955cb8f6
Fixed Meta class definition for TicketCustomFieldValue.
2016-10-07 11:00:25 +02:00
Garret Wassermann
3f620e83a2
Update style of Ticket FollowUp list to be a timeline
2016-09-27 17:29:59 -04:00
Garret Wassermann
929ec49fa8
Apply styling to KB pages. Minor tweak to dashboard.
2016-09-27 14:36:52 -04:00
Garret Wassermann
414f7e7c03
Make Knowledgebase categories nicer; include jQuery UI for DatePicker on new ticket form
2016-09-27 13:16:28 -04:00
Garret Wassermann
186b4ad8e2
Some of CSS changes were not included due to a conflict in the gitignore file. Updated gitignore and added missing CSS directory.
2016-09-27 10:57:21 -04:00
Garret Wassermann
f313b5c374
Added more logging statements, cleaned up a few others
2016-09-16 00:28:13 -04:00
Garret Wassermann
a4ad602f39
Remove unnecessary imports, clean up python3 handling code to use native str()
2016-09-15 22:51:00 -04:00
Garret Wassermann
e5c3c4a435
Used six to add python3 compatibility along side existing python2, and replaced print statements with logging features. Can now poll a local directory for mail too, not just remote POP3/IMAP.
2016-09-14 20:35:18 -04:00
Garret Wassermann
6a86a0106a
Updated report_index() to remove the context= so it matches the syntax of dashboard() function.
2016-09-13 00:31:56 -04:00
Garret Wassermann
bf55ab7f8c
Oops, forgot to change one more URL from dashboard to report_index
2016-09-13 00:13:52 -04:00
Garret Wassermann
fe54d81022
Update unit test for backend changes to dashboard and statistics pages
2016-09-13 00:06:38 -04:00
Garret Wassermann
4203f352d9
Completely resolved jQuery issue with multiple file attachment submission on a single FollowUp due to CSS styling of file input buttons. It's really ridiculous you have to do this, but whatever. It works as expected.
2016-09-12 23:18:01 -04:00
Garret Wassermann
3002cf689c
Fix CSS styling of Status radio buttons on Ticket Comment form
2016-09-12 22:54:51 -04:00
Garret Wassermann
76241b8661
Fix jQuery error with adding multiple attachments to a single FollowUp. It work when adding files one at a time but gets a little funny when adding more than one input field at a time. Also, moved RSS Feeds link to user menu to be more accessible.
2016-09-12 22:37:48 -04:00
Garret Wassermann
00cdbcf43b
Finish CSS template changes for Ticket page and related properties; includes responsive Ticket list table; styled file input buttons but need to find way to update text for beyond the first input box; added a ticket_attachment_del page to confirm removal of attachment and styled it
2016-09-12 02:11:55 -04:00
Garret Wassermann
a9cb54ce7e
Remove older static files, update User Settings
2016-09-11 12:30:48 -04:00
Garret Wassermann
e0875b212b
Updated CSS for Ticket list and Ticket editing pages, added Font Awesome's LICENSE to list
2016-09-10 04:00:22 -04:00
Garret Wassermann
67f81ac252
Continue CSS cleanup for Ticket description, remove unneeded priority and button images and associated functions
2016-09-09 04:03:32 -04:00
Garret Wassermann
d66259efdc
Update dashboard and reports to new style, add more CDN support for new javascript libraries
2016-09-09 02:45:12 -04:00
Garret Wassermann
4c89da89b5
Updated navbar, base, public_base and login page to use new StartBootstrap SB Admin v2 theme
2016-09-07 02:50:16 -04:00
Jan Beran
8341ad217c
Syntax correction for Python 3.4 and 3.5
2016-08-17 22:01:09 +02:00
Garret Wassermann
1c09f4a3c3
Moved Buttons and Priorities images back to main static folder
2016-08-05 00:50:40 -04:00
Garret Wassermann
014af24d2d
Added a HELPDESK_USE_CDN setting, off by default, to select between using public CDNs as before, and an up-to-date static copy
2016-08-05 00:38:17 -04:00
Garret Wassermann
d9480c9cf0
Update static jQuery and other js/css, disable CDN usage
2016-08-04 23:57:35 -04:00
Ross Poulton
f2e497c3c6
Merge pull request #415 from mhannig/fix-broken-keyword-search
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JSON Serialization broke Keyword-Searches
2016-07-05 08:48:10 +10:00
Matthias Hannig
a37f7145ec
Serializing the query using JSON for SavedSearches unfortunately broke
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Keyword-Searches.
Now, only the search string is serialized for saving and
the "qset" is moved from "other_filters" to apply_query.
2016-07-04 17:47:53 +02:00
Ross Poulton
03b3a70975
Merge pull request #410 from mrkiwi-nz/fix_savequery
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Fix savequery
2016-06-30 10:36:41 +10:00
Ross Poulton
da5a4dc40f
Merge pull request #411 from mrkiwi-nz/issue_408_fix
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fix #408 : Bug in test_per_queue_staff_permission.py
2016-06-30 10:36:20 +10:00
Daryl
44bbcd31e5
Bug in test_per_queue_staff_permission.py
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Using the django auth backend allows integers to be passed as a password
Using Peter Sagerson's ldap auth backend there is an error thrown because
some code tries to do a len() on the password.
You could argue that the ldap auth backend should str(password), but
you could also argue that passing an int as a password is bad practice
This PR ensures that a string is sent to the auth module.
2016-06-30 12:07:33 +12:00
Daryl
0ac7183875
Add test for saving a query, fix shared checkbox issue
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My browser sends 'on' when a checkbox is ticked, django ORM only
recognises '1', 'true' or 't' as valid 'True' responses.
This throws an error
ValidationError at /helpdesk/save_query/
[u"'on' value must be either True or False."]
This could be fixed with " value='1'" in the template, but testing that is harder
My fix is to add a check in the view. 2 more lines, but easier to unittest.
Core devs need to make a call as to which solution is best.
D
2016-06-30 11:36:21 +12:00
Matthias Hannig
5f0191957f
fixed python3 compat issue
2016-06-28 18:44:54 +02:00
Matthias Hannig
895a65fdb9
Fixed remote code execution through unpickling untrusted code.
2016-06-28 18:04:39 +02:00
Ross Poulton
d65c32487c
Merge pull request #406 from mrkiwi-nz/master
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Fix Issue #404 : Refactor converting query string into queue:id
2016-06-26 19:28:48 +10:00
Daryl
afbfd01fab
Fix Issue #404 : Refactor converting query string into queue:id
2016-06-26 12:45:55 +12:00
Ross Poulton
ecd870663d
Merge pull request #405 from mrkiwi-nz/master
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Ignore queue name when doing lookups for tickets (means URLs don't break when moving ticket between queues)
2016-06-25 21:55:40 +10:00
Daryl
e5a6686c6d
Ticket #403 - This code changes the behaviour of lookups for tickets and
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ignores the queue name. This means that queue changes on a ticket dont
break the email links which have already been sent out.
The queue name still exists in the link/url, but is not used in the
lookup
2016-06-24 13:46:37 +12:00
Ross Poulton
e4dc3e51eb
Merge pull request #399 from mrkiwi-nz/master
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Changed render_to_response() to render()
2016-06-22 11:05:21 +10:00
Daryl
8a7fe5fcbf
Changed the way the context is passed to render() - this was required
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to enable django 1.7 to work (otherwise 1.8, 1.9 pass all tests, but 1.7 fails)
2016-06-21 20:56:43 +12:00
Daryl
558f140bfb
Changed render_to_response() to render() - this should work for django1.9.4 plus django1.10
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Without this change, django1.10 is missing the 'user' object from the context, which results in
a very hard to track down bug manifesting in ;
"NoReverseMatch: Reverse for 'helpdesk_rss_user' with arguments '('',)' and keyword arguments '{}' not found."
At first glance users may think this is the dots-in-usernames bug, but the username is totally missing.
2016-06-21 17:18:06 +12:00
Gleber Diniz
f8044faf28
Fix import error on python 3
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"from email.utils import parseaddr, collapse_rfc2231_value" works both for python 2.7 and python 3
2016-06-14 17:10:23 -03:00
mrkiwi-nz
7dd4aa11d7
Update ticket_cc_list.html
2016-06-09 12:41:12 +12:00
mrkiwi-nz
57d341f89f
Update report_output.html
2016-06-09 12:40:48 +12:00
mrkiwi-nz
783aa2481c
Update email_ignore_list.html
2016-06-09 12:40:08 +12:00
mrkiwi-nz
d86b82e689
Update debug.html
2016-06-09 12:39:24 +12:00
Bruno Tikami
c5101a2873
UP: When multiple emails are used on the "To" field, subscribe them as well.
2016-03-23 13:16:49 -03:00
Bruno Tikami
5933d2a59b
UPDATED: Strip inputed emails before creating TicketCC instances
2016-03-17 01:39:17 -03:00
Bruno Tikami
9e64354d8a
Merge branch 'master' into feature/2__mail_threading
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* master:
UPDATED: When notifying users about creation / updates on tickets, notify everybody using a single email message.
2016-03-17 01:21:34 -03:00
Bruno Tikami
978e6d5c9b
UPDATED: When notifying users about creation / updates on tickets, notify everybody using a single email message.
2016-03-17 01:12:42 -03:00
Bruno Tikami
11f28d175b
Merge branch 'master' into feature/2__mail_threading
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* master:
BUGFIX: Capture invalid email exceptions and ignore those inputs.
ADDED: Test cases for the new enable_notifications_on_email_events flag
2016-03-15 14:16:34 -03:00
Bruno Tikami
99ae4bb801
BUGFIX: Capture invalid email exceptions and ignore those inputs.
2016-03-15 14:13:19 -03:00
Darren Riedlinger
ac8ead52c8
getattr on usersettings.setting dict always returns False. Use settings.get() instead
2016-03-06 12:46:36 -08:00
Bruno Tikami
4124677f10
ADDED: Test cases for the new enable_notifications_on_email_events flag
2016-03-03 13:47:15 -03:00
Ross Poulton
e52ae206c6
Merge pull request #388 from pawelmarkowski/master
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dashboard error queues are null
2016-03-02 10:38:08 +11:00
Pawel M
2b6c23db9f
(1064, "You have an error in your SQL syntax; check the manual that corresponds to your MariaDB server version for the right syntax to use near ')\n GROUP BY queue, name\n ORDER BY q.id' at line 9") helpdesk/views/staff.py in dashboard 149 solved. When queues is null do not add to sql q.id in ()
2016-03-01 22:53:33 +01:00
Bruno Tikami
4e4f481428
Merge branch 'hotfix/make_print_statements_3x_compatible' into feature/2__mail_threading
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* hotfix/make_print_statements_3x_compatible:
UPDATED: print statements to be Python 3.x compatible
2016-03-01 17:09:28 -03:00
Bruno Tikami
2efe8255c5
UPDATED: print statements to be Python 3.x compatible
2016-03-01 17:01:58 -03:00
Bruno Tikami
26fc6cb1de
ADDED: Flag to enable notifications on every interaction that occurs over email.
2016-03-01 16:49:34 -03:00
Bruno Tikami
1511e0e72c
UPDATED: Better separation of HTTP and e-mail test cases
2016-02-28 15:19:08 -03:00
Bruno Tikami
45fbd605e5
UPDATED: Separate HTTP and e-mail TestCases
2016-02-28 15:00:15 -03:00
Bruno Tikami
5058790995
BUGFIX: Fixing migration merge conflict.
2016-02-24 10:42:14 -03:00
Bruno Tikami
a9f073cc48
Merge branch 'master' of https://github.com/rossp/django-helpdesk
2016-02-24 10:25:57 -03:00
Bruno Tikami
b55eaabebd
UPDATED: Renaming methods after reading through the pull request
2016-02-22 10:17:28 -03:00
Bruno Tikami
0c480b4abd
UPDATE: Removed an unnecessary migration created by mistake.
2016-02-22 10:00:29 -03:00
Bruno Tikami
19f04aa1f5
CLEANUP: Removing necessary code from feature 2
2016-02-20 17:49:37 -02:00
Bruno Tikami
56b7f53c51
CLEANUP: Removing necessary code from feature 2
2016-02-20 17:46:03 -02:00
Bruno Tikami
4e32e879a8
BUGFIX: new TicketCC instances must be returned after subscribed to Ticket updates.
2016-02-20 17:36:24 -02:00
Bruno Tikami
0f346924fb
UPDATED: Moving TicketCC notifications to the end of the process so there's no need to add / subtract recipients lists (queue cc account etc).
2016-02-20 17:35:17 -02:00
Bruno Tikami
75a5556317
UPDATED: after processing an email message, if there's any TicketCC instance linked to the Ticket being handled, mail them all.
2016-02-20 12:39:16 -02:00
Bruno Tikami
5ed6e8c2ce
BUGFIX: assert statements against email count were doing the wrong math. Also, trying to explain get easier to understand comments
2016-02-20 12:38:06 -02:00
Bruno Tikami
32ee4de50b
UPDATED: Better validation before creating a duplicated TicketCC
2016-02-19 13:01:39 -02:00
Bruno Tikami
6d890509a3
ADDED: docstrings
2016-02-19 12:40:18 -02:00
Bruno Tikami
f911f92892
BUGFIX: Don't create duplicated TicketCCs when processing email messages.
2016-02-19 12:25:14 -02:00
Bruno Tikami
380723a972
UPDATED: Use <forms.TicketCCForm> when subscribing to a ticket followups.
2016-02-19 11:09:03 -02:00
Bruno Tikami
e4337cef1d
ADDED: <TicketCCForm.clean> to validate if either a valid user or a valid email is provided when saving <TicketCC> instances
2016-02-19 11:00:35 -02:00
Bruno Tikami
99bfc340f9
ADDED: <tests.test_ticket_submission.test_create_ticket_from_email_without_message_id>
2016-02-17 21:43:33 -02:00
imbashamba
191ce3c53c
Nullable "default_owner" field added to Queue model
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If default_owner is specified, tickets from public form will be assigned to him and he'll be notified by email
2016-02-17 11:40:08 +03:00
Bruno Tikami
57f58c34b7
UPDATED: Aesthetics
2016-02-16 17:21:46 -02:00
Bruno Tikami
fc02aa7cbb
UPDATED: Better exception handling + aestetics
2016-02-16 17:17:58 -02:00
Bruno Tikami
be07fdff6c
UPDATED: Finished moving Message-Id field from <Ticket> to <FollowUp> model.
2016-02-16 17:10:13 -02:00
Bruno Tikami
c2e9ee26af
UPDATED: Stop storing the Message-Id field on the <Ticket> model and move it to the <FollowUp> so we can easily follow the threads.
2016-02-16 16:11:10 -02:00
Bruno Tikami
5f738a3214
Too much in one commit !
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Splitting responsibilities when parsing email messages so we can decide when to create a Ticket and when to create a FollowUp.
2016-02-16 15:49:40 -02:00
Bruno Tikami
b4c6c169c2
ADDED: Possibility to accept extra headers when sending emails
2016-02-16 15:46:49 -02:00
Bruno Tikami
d091a16002
UPDATED: when creating new Ticket instances from email messages, also save their "Message-Id" field.
2016-02-15 16:16:28 -02:00
Bruno Tikami
5b46602b29
UPDATED: <helpdesk.tests.test_ticket_submission.test_create_ticket_instance_from_payload> now calls the right callable to ensure the message is parsed and the Ticket instance is created.
2016-02-15 16:15:46 -02:00
Bruno Tikami
cea4cb2c6a
UPDATED: Set "submitter_email_id" as the standard to reference the Message-Id email field.
2016-02-07 18:11:49 -02:00
Bruno Tikami
ea3c3732e5
BUGFIX: File name typo
2016-02-07 18:05:16 -02:00
Bruno Tikami
880003743d
ADDED: Schema migration 0012 that adds a "submitter_message_id" to the <models.Ticket> model
2016-02-07 18:04:09 -02:00
Bruno Tikami
78919addd7
BUGFIX: Set the missing max_length field attribute.
2016-02-07 17:45:08 -02:00
Bruno Tikami
83be21dc17
ADDED: <models.Ticket.submitter_email_id>
2016-02-07 17:28:00 -02:00
Bruno Tikami
ff0ceefab4
ADDED: <tests.test_ticket_submisssion.test_create_ticket_from_email_with_message_id> to ensure that the RFC 2822 field "message-id" is stored on the <Ticket.submitter_email_id> field. Backwards-compatible test kept.
2016-02-07 16:54:05 -02:00
Bruno Tikami
e880747a2b
UDPATED: Use <views.staff.subscribe_to_ticket_updates> instead of <views.staff.subscribe_staff_member_to_ticket> when adding non-staff members to <TicketCC> instances
2016-02-07 16:46:43 -02:00
Bruno Tikami
b5ff3f9063
UPDATED: <views.staff.subscribe_staff_member_to_ticket> to accept and validate an user email when creating linking a <TicketCC> instance for a staff member. I'm pretty sure this is NOT the best place to put this but I don't wanna mess too much around for now.
2016-02-07 15:56:30 -02:00
Bruno Tikami
353fcb2138
ADDED: Possibility to pass "rfc_2822_*" fields when creating a <Ticket> instance so <management.commands.get_email.ticket_from_message> can create <TicketCC> instances when processing incoming messages.
2016-02-07 15:54:39 -02:00
Bruno Tikami
703c0e3b66
ADDED: <tests.test_ticket_submission.test_create_ticket_from_email_with_carbon_copy> and <tests.test_ticket_submission.test_create_ticket_from_email_with_invalid_carbon_copy> to ensure <TicketCC> instances are created by the <Ticket> model when the respective RFC 2822 field is provided.
2016-02-07 15:50:03 -02:00
Bruno Tikami
4d00dd3d6e
UPDATED: Renamed test <tests.test_ticket_submission.test_create_ticket_direct> to <tests.test_ticket_submission.test_create_ticket_from_email> so the new upcoming test names (including CC, In-Reply etc) are easier to understand.
2016-02-07 12:06:07 -02:00
powderflask
8bf3449719
Fix: _meta.module_name deprecated in django1.8
2016-01-23 12:25:17 -08:00
Alex Barcelo
a741395ce5
chaging tests to aknowledge helpdesk namespace
2015-12-22 11:20:52 +01:00
Alex Barcelo
3a0f08046e
using helpdesk
app_name and droping helpdesk_
prefix
2015-12-22 10:27:03 +01:00
Ross Poulton
4347d1ec61
Add new locales: th, ca, lv, tr_TR, he_IL, pt_PT
2015-12-22 11:35:59 +11:00
Ross Poulton
ca1690becb
Deprecate custom API (see #198 )
2015-12-22 11:28:00 +11:00
Ross Poulton
0d098f6d29
Merge pull request #369 from alexbarcelo/always_create_permission
...
creation of Permission-per-Queue is done always
2015-12-22 09:41:17 +11:00
Alex Barcelo
7894eea1e1
Making Queue slug unique and improving certain admin-related behaviour
2015-12-18 14:56:53 +01:00
Alex Barcelo
3b547d2cf9
creation of Permission-per-Queue is done always
2015-12-18 14:35:50 +01:00
Alex Barcelo
4545fc925f
fixing migration and allowing valid rollback on typical migrations
2015-12-17 18:44:10 +01:00
Alex Barcelo
0b5af429a5
reverting error due to methods and migrations
2015-12-17 18:11:54 +01:00
Alex Barcelo
01598826bf
protecting through 403 several staff views
2015-12-16 22:27:06 +01:00
Alex Barcelo
1ea70ad1be
adding management command for batch-creation of Queue permission
2015-12-16 22:27:06 +01:00
Alex Barcelo
43e5ff7c0e
added delete mechanism on Queue for auto-clean of permissions
2015-12-16 22:27:06 +01:00
Alex Barcelo
92d8ca3eff
more modular management of permission codenames
2015-12-16 22:27:06 +01:00
Alex Barcelo
64bc1791d4
removing completely QueueMembership model
2015-12-16 22:27:06 +01:00
Alex Barcelo
d760d9ee95
adding basic information to tickets, and masking email, on the admin views
2015-12-16 22:27:06 +01:00
Alex Barcelo
fb66fea86e
change basic features of membership into permissions
2015-12-16 22:27:05 +01:00
Alex Barcelo
230d14b3ca
removing QueueMembership mechanisms from admin.py
2015-12-16 22:27:05 +01:00
Alex Barcelo
c1fd47043a
migration for removing semantics from QueueMembership objects
2015-12-16 22:27:05 +01:00
Alex Barcelo
18c7a2e698
adding required model extra info for permissions
2015-12-16 22:27:05 +01:00
Alex Barcelo
c0939d4b38
adding migration for bugfix 'changed max_length given by string to integer;'
2015-12-16 16:37:22 +01:00
Ross Poulton
11467f6e50
Properly check email context keys in newer Python versions. part of #362
2015-12-16 10:48:27 +11:00
Ross Poulton
6187b0568c
Merge pull request #358 from flinz/django-1.9-fixes
...
Django 1.9 compatibility
2015-12-16 10:24:16 +11:00
Alex Seeholzer
54e541230e
Merge branch 'bug/360_max-length-given-by-string' into django-1.9-fixes
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* bug/360_max-length-given-by-string:
changed max_length given by string to integer;
2015-12-15 10:21:04 +01:00
Alex Seeholzer
905e52e603
changed max_length given by string to integer;
2015-12-15 10:11:47 +01:00
Alex Seeholzer
2da16c511c
updates to remove Django 1.10 deprecation warnings in Django 1.9:
...
- use of patterns() in urls.py is deprecated
- render() functions accept only dicts - introduced checks to ensure downward compatibility back to Django 1.7
2015-12-10 13:36:24 +01:00
Alex Seeholzer
8d55dcb9a0
python 2 & 3 compatibility: changed __unicode__ to __str__ and added python2 decorators ( https://docs.djangoproject.com/en/1.8/topics/python3/#str-and-unicode-methods )
2015-11-18 15:26:08 +01:00
Alex Seeholzer
8390125c01
fixes of python 3 test fails
2015-11-18 15:07:33 +01:00
Alex Seeholzer
71504aa85d
minor changes for python3
2015-11-18 10:41:02 +01:00
Alex Seeholzer
f7f0882f86
Merge branch 'master-upstream' into django-1.9-fixes
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* master-upstream:
Fix QueueMembership bug revealed by django.test's DiscoverRunner
2015-11-18 10:16:33 +01:00
Alex Seeholzer
e732b511e1
deprecated tags replaced in django 1.9 (ssi and url template tags are removed from the future template tag library)
2015-11-16 16:09:47 +01:00
Alex Seeholzer
307e9446a2
ensure tests for ticket submission run correctly in django 1.9 (URI's no longer include the scheme and domain part of the URLs)
2015-11-16 16:08:52 +01:00
Jonathan Barratt
0610a6645d
Fix QueueMembership bug revealed by django.test's DiscoverRunner
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If HELPDESK_ENABLE_PER_QUEUE_STAFF_MEMBERSHIP was True but a user had
no QueueMembership entries, then restricting queue access generated
RelatedObjectDoesNotExist exceptions.
- Ask for forgiveness whenever we try to limit a queryset by the
queuemembership related object set.
- Since tests can now be run with the project's settings active,
rather than only with quicktest.py's settings, restore the initial
HELPDESK_ENABLE_PER_QUEUE_MEMBERSHIP value after having tested the
related functionality.
2015-11-16 18:45:27 +07:00
Ross Poulton
ddd5b21b45
Merge pull request #352 from ssadler/static_from_staticfiles
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use staticfiles app instead of STATIC_URL
2015-11-15 12:25:42 +11:00
Scott Sadler
2663a5e5ba
use staticfiles app instead of STATIC_URL
2015-11-13 16:58:28 +01:00
Alex Seeholzer
0399612e57
bugfix: migration dependency corrected
2015-11-13 16:03:13 +01:00
Tony Zhu
dbdaca8dd4
django 1.8 email field size migration
2015-11-13 15:50:22 +01:00
Tony Zhu
0b0f946389
Add the migration for changes in queues
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This is the missing migration for commit
9600f457d8
2015-11-13 15:50:22 +01:00
Alex Seeholzer
27c519f2ee
downwards compatibility for django < 1.8
2015-11-13 15:36:04 +01:00
Alex Seeholzer
cd0daccb56
tests are correctly discovered for django < 1.6
2015-11-13 15:35:36 +01:00
Alex Seeholzer
50877c3708
Trying to fix travis build error & more general test imports: all files with test_*.py are imported from the /tests directory;
2015-11-13 14:07:36 +01:00
Alex Seeholzer
8f585aef1c
Merge commit 'a4e6f086c8928e77baa73a25b7e8000fb6261498' into django-1.8
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* commit 'a4e6f086c8928e77baa73a25b7e8000fb6261498':
Include attachments to cc'd users on ticket update
From gettatr to get, because dict doesn't contatin attributes. More readable if statement.
2015-11-13 13:50:11 +01:00
Ross Poulton
a4e6f086c8
Merge pull request #350 from ssadler/updated_cc_attachments
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Include attachments to cc'd users on ticket update
2015-11-13 08:20:26 +11:00
Scott Sadler
98ad8567b9
Include attachments to cc'd users on ticket update
2015-11-12 15:53:16 +01:00
vlad.vyazovetskov
0a3171a024
From gettatr to get, because dict doesn't contatin attributes.
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More readable if statement.
2015-11-12 17:31:14 +03:00
Scott Sadler
2681f6340c
fix reload_urlconf test helper so it supports a third party urlconf
2015-11-06 15:22:44 +01:00
Scott Sadler
e82c17567a
Merge branch 'master' into django-1.8
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Conflicts:
helpdesk/tests/__init__.py
2015-11-06 14:50:33 +01:00
Alex Seeholzer
163a0524b1
Merge branch 'master' into django-1.8
...
* master:
renamed test __init__.py imports to new test naming scheme
2015-06-25 16:54:15 +02:00
Ross Poulton
48d1feb69d
Merge pull request #334 from pahpa/master
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Modify make_option with dest variable 'escalate-verbosely'
2015-06-19 09:25:40 +10:00
pahpa@orange.fr
060266e93a
Modify make_option with dest variable 'escalate-verbosely'
2015-06-17 16:22:44 +02:00
Alex Seeholzer
f9682ccf37
renamed test __init__.py imports to new test naming scheme
2015-06-12 15:52:35 +02:00
Alex Seeholzer
da30d2b973
tests renamed for compliance
2015-06-12 15:48:38 +02:00
Alex Seeholzer
87225ce2ba
tests renamed for compliance
2015-06-12 15:27:49 +02:00
Alex Seeholzer
cbea3c54f0
conformed template from_string method to use engines['django']
2015-06-12 12:54:50 +02:00
Alex Seeholzer
0b7e0b7f04
changes in templating engine that worked for django 1.8
2015-06-12 12:52:35 +02:00
Alex Seeholzer
039653cc70
further fixes for Django 1.8.2 template engine
2015-06-12 12:52:34 +02:00
Alex Seeholzer
0f69771164
fix for django 1.8.2, get_template_from_string was removed
2015-06-12 12:52:34 +02:00
Alex Seeholzer
42f478b98c
Merge squashed fixes from flinz/per-queue-staff-membership:
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-renamed migration 0005 to 0004 and referenced 0003 instead of 0004 from it.
-Corrected spelling and rephrased docs for queue membership feature.
2015-06-12 17:41:15 +07:00
Jonathan Barratt
bfcd8fc024
Add ability to restrict users' access by queue if so configured, and migration and tests for same.
2015-06-12 12:23:39 +07:00
Jonathan Barratt
711eb6cea2
As of at least Django 1.5, calling __str__() on a CHOICES object returns a proxy object, not the actual text of the CHOICE. Change such calls to title() instead
2015-06-11 14:31:49 +07:00
Ross Poulton
6595eebd3f
Merge pull request #328 from reduxionist/fix-squashed-socks_proxy-migration
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Remove migration 0002_socks_proxy.py...
2015-06-10 09:35:10 +10:00
Jonathan Barratt
9c60350193
Fix issue 286: Header cuts off body by replacing {{ STATIC_URL }}x with {% static "x" %} in {public_,}base.html
2015-06-03 14:37:21 +07:00
Jonathan Barratt
f434292cfc
Remove migration 0002_socks_proxy.py which has been squashed into 0001, rename migrations 0003 and 0004 and update their dependencies accordingly
2015-06-03 12:39:02 +07:00
Emmanuel Cohen
b0db7aa666
Fix exeception for templetags (works on django 1.7/py3.4 & django 1.6/py2.7)
2015-04-28 14:50:49 +02:00
Ross Poulton
70c57f9096
Merge
2015-04-28 09:13:54 +10:00
Tony Zhu
ed9581e5de
Remove deprecated load url from future
2015-04-16 11:58:24 -04:00
Tony Zhu
807e0c5ea9
Remove extra space line
2015-04-14 16:29:47 -04:00
Tony Zhu
9600f457d8
Remove no effect model property to silence django 1.8 system check warning
2015-04-14 16:25:20 -04:00
Tony Zhu
11e4f1a7bd
Merge upstream changes
2015-04-14 16:10:13 -04:00
Ross Poulton
bb2c240ef8
Use proper URL names for hold/unhold rather than manually building URL. Fixes #299
2015-02-14 11:13:19 +11:00
Ross Poulton
19ec7bee96
Extend attachment filefield max length in upload form. Fixes #301 .
2015-02-14 11:02:58 +11:00
Alex Seeholzer
4ba29c500c
Merge branch 'bugfix_models'
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* bugfix_models:
bug fix for commit
2015-02-11 13:25:52 +01:00
Alex Seeholzer
ddabc9d133
bug fix for commit
2015-02-11 13:23:42 +01:00
Alex Seeholzer
4c89456bc1
Merge branch 'populate_usersettings'
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* populate_usersettings:
Added south migration to populate the initially existing users with usersettings.
2015-02-11 13:14:55 +01:00
Alex Seeholzer
a11227c6c1
Added south migration to populate the initially existing users with usersettings.
2015-02-11 13:14:36 +01:00
Alex Seeholzer
9665361bb1
In Django < 1.7, if settings.AUTH_USER_MODEL is defined, the sender is expected to be the actual instance, not a string. This Closes rossp/django-helpdesk#295 by checking for django version < 1.7.
2015-02-11 12:23:59 +01:00
Alex Seeholzer
a87e1355ee
Added missing south migration, adding the missing fields 'helpdesk_queue.socks_proxytype'. This fixes rossp/django-helpdesk#291 .
2015-02-10 17:30:32 +01:00
Simon Thépot
83affccec5
Specify features to load in failing testcase for django < 1.7
2015-01-14 16:00:35 +01:00
Simon Thépot
b53d3ad9bc
Rename initial_data.json to emailtemplate.json
2015-01-14 15:49:08 +01:00
Simon Thépot
f68c1b3ae9
Django1.7 tests: load initial_data w/ migration
2015-01-14 15:36:37 +01:00
Simon Thépot
f0156cfcb3
Populate user settings w/ data migration, Django1.7 compatible, fix #276
2015-01-14 11:19:17 +01:00
TreeNode
ae681dd5d3
Clear host and port if no proxy type was set
2014-12-11 12:03:36 +02:00
TreeNode
54dd376b9c
Check for sock lib has installed
2014-12-11 01:44:47 +02:00
TreeNode
135e2d65ea
Created new migrations
2014-12-11 01:42:55 +02:00
TreeNode
83a5e964f3
Default field values
2014-12-11 01:42:20 +02:00
TreeNode
50b80b2a08
Socks proxy support
2014-12-10 23:37:34 +02:00
Jenny Qian
859935e5ee
exclude '\r' from subject_part
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This is to prevent BadHeaderError("Header values can't contain newlines..
2014-10-29 10:57:31 -05:00
Ross Poulton
0d9446480e
Merge pull request #273 from vladyslav2/master
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Fix replace function for custom fields
2014-10-27 11:17:53 +11:00
Vladyslav T
f1147f695a
Fix replace function for custom fields
2014-10-25 22:53:56 +03:00
Tom Graham
33728bc0b1
Revert "Make sure custom user logic works with Django 1.4"
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This reverts commit 1aed6c9a96
.
2014-10-24 18:05:44 +11:00
Tom Graham
1aed6c9a96
Make sure custom user logic works with Django 1.4
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Monkey Patch for Django 1.4 to allow new custom user model logic.
2014-10-24 17:56:52 +11:00
Tony Zhu
8635742931
Rename the initial data to avoid django 1.7 flush bug
2014-10-23 10:48:11 -04:00
Tony Zhu
dc86236136
Go back to the original helpdesk repo
2014-10-23 10:44:59 -04:00
Tom Graham
eef2a66f23
Fix for no model_name in django < 1.6
2014-10-22 17:35:24 +11:00
Tom Graham
15feb7def3
Typo in previous commit
2014-10-22 17:32:17 +11:00
Tom Graham
d966172fb7
Fix user changelist for custom user models
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Fixed the user_admin_changelist url for custom user models.
2014-10-22 17:23:56 +11:00
Tom Graham
d2ac8af6c0
Improved support for custom user models
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Support for custom user models with a non-standard username field
2014-10-22 16:18:04 +11:00
Tony Zhu
af1a297460
Merge from origin repo
2014-10-20 14:12:40 -04:00
Ross Poulton
b0756497dc
Merge pull request #262 from AGASS007/master
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fixed tooltip (again)
2014-09-24 08:17:20 +10:00
Guillaume Andreu Sabater
d5dd2c3423
actually enable tooltip
2014-09-22 14:04:14 +02:00
Guillaume Andreu Sabater
45eda26e7c
swapped <a> and <strong> tags
2014-09-22 14:03:37 +02:00
Guillaume Andreu Sabater
05350ba37c
fixed typo
2014-09-22 14:00:33 +02:00
Antoine Nguyen
58c2c818f4
Use the right values to identify priorities.
2014-09-22 10:01:08 +02:00
Antoine Nguyen
8095d30e8e
Remove unknown reference to priority.
2014-09-19 16:06:11 +02:00
Antoine Nguyen
ad47087c8f
Assign a bootstrap row color to tickets based on priority.
2014-09-19 16:01:15 +02:00
Antoine Nguyen
91628ab788
Do not use the builtin staff_member_required decorator.
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Before 1.7, this decorator always redirects to the admin login page so the LOGIN_URL
setting is useless.
2014-09-19 15:15:42 +02:00
Guillaume Andreu Sabater
85b90d0030
Enable bs3 tooltips with html markup
2014-09-18 14:42:06 +02:00
Ross Poulton
863effdcb6
Update French translations. Thanks to @tonioo; closes #259 .
2014-09-18 09:50:18 +10:00
Ross Poulton
7fe1cb4c9f
Update & recompile translations
2014-09-16 19:54:05 +10:00
Ross Poulton
1a157ed097
Django 1.7 compat update. Fixes #255 , thanks @danie1k
2014-09-11 17:37:51 +10:00
Ross Poulton
61f49786c0
Fixes for Django 1.7. For prior Django versions, South 1.0 must be used for
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migirations. Fixes #254 .
2014-09-10 09:06:50 +10:00
Ross Poulton
4c901880bc
Allow file attachments in storages other than local files (eg S3). Fixes GH-249.
2014-09-02 18:36:00 +10:00
Ross Poulton
1aed98463a
Increase size of attachment filename. Fixes #164 .
2014-09-02 18:36:00 +10:00
Stefano Brentegani
9c33c67d1d
ticket view redirect to management form should consider generic is_helpdesk_staff definition
2014-08-01 09:28:04 +02:00
Stefano Brentegani
8be4480a3f
is_helpdesk_staff template filter (applied in navigation.html)
2014-08-01 09:25:43 +02:00
Stefano Brentegani
4ed8f11754
merge HELPDESK_CUSTOM_STAFF_FILTER_CALLBACK into HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE
2014-08-01 07:20:43 +02:00
Stefano Brentegani
5346c17629
Merge branch 'master' of https://github.com/rossp/django-helpdesk into refactor-staff-filter
2014-07-31 06:22:59 +02:00
Stefano Brentegani
05647d75ad
remove unused helpdesk_settings alias
2014-07-30 13:25:57 +02:00
Stefano Brentegani
299c23671a
update .po files (preserve already translated text)
2014-07-30 11:13:42 +02:00
Stefano Brentegani
94fa283f2d
mark new translatable strings and reduce redundancy
2014-07-30 10:41:10 +02:00
Stefano Brentegani
5e1616d83a
split blocktrans in templates
2014-07-30 10:40:13 +02:00
Stefano Brentegani
9bbcaa5cc0
download and recompile translations from Transifex (adds Arabic)
2014-07-30 09:53:24 +02:00
Stefano Brentegani
b1b89d1d6f
replace all explicit uses of HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE in helpdesk.views.staff
2014-07-30 06:58:57 +02:00
Stefano Brentegani
14d7279844
test non-public update by non-staff user is blocked
2014-07-30 06:55:43 +02:00
Stefano Brentegani
b7e8ae5ee5
validate that HELPDESK_CUSTOM_STAFF_FILTER_CALLBACK is callable, if set
2014-07-30 06:35:52 +02:00
Stefano Brentegani
c0dd6ea075
test helpdesk.views.staff.return_to_ticket
2014-07-30 06:07:08 +02:00
Stefano Brentegani
ccec263452
Also test is_helpdesk_staff
2014-07-29 22:41:09 +02:00
Stefano Brentegani
82df965d5f
replace HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE in homepage view and test behaviour
2014-07-29 22:03:47 +02:00
Stefano Brentegani
581e43a3b0
separate authorisation function from decorator
2014-07-29 20:55:25 +02:00
Stefano Brentegani
aea940cb3f
move decorators to their own module, rename to helpdesk_*
2014-07-28 11:46:02 +02:00
Stefano Brentegani
97c317f83d
add tests, example
2014-07-28 06:47:19 +02:00
Stefano Brentegani
cba43db882
Merge branch 'master' of https://github.com/rossp/django-helpdesk into custom-staff-filter
2014-07-28 05:15:40 +02:00
Stefano Brentegani
fdd2508e22
missing load url in template
2014-07-27 18:32:56 +02:00
Stefano Brentegani
8666bf57e5
Merge branch 'master' into custom-staff-filter
2014-07-26 14:10:07 +02:00
Stefano Brentegani
0c93de8bdb
Merge branch 'master' into template-cleanup
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Conflicts:
helpdesk/templates/helpdesk/navigation.html
2014-07-26 14:03:08 +02:00
Ross Poulton
d38240e3cb
Merge pull request #237 from brente/user-menu
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User menu
2014-07-26 20:30:44 +10:00
Ross Poulton
201a7e91cd
Merge pull request #236 from brente/fix-typo
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fix typo in template condition
2014-07-26 20:30:17 +10:00
Stefano Brentegani
5e9fd86941
Bootstrap version of the user settings form
2014-07-25 20:57:34 +02:00
Stefano Brentegani
9433f34f9b
Nav: use full user name, if available, fix icon
2014-07-25 20:14:13 +02:00
Stefano Brentegani
b05c396918
User menu = User settings, Change password, Logout
2014-07-25 18:08:47 +02:00
Stefano Brentegani
47bec43108
fix typo in template condition
2014-07-25 17:23:54 +02:00
Stefano Brentegani
597fd2b4af
update jqPlot (resolves compatibility issues with jQuery 1.9+)
2014-07-25 14:47:37 +02:00
Stefano Brentegani
311dfa6dbd
missing spaces in navigation menu
2014-07-25 14:08:35 +02:00
Ross Poulton
b1b1f93e1e
speed up dashboard queries by using select_related ( fixes #233 )
2014-07-23 09:37:21 +10:00
Stefano Brentegani
6d86b62673
missing template lib references
2014-07-22 19:27:37 +02:00
Stefano Brentegani
78103c345b
separate dashboard elements for easier customisation
2014-07-22 19:20:40 +02:00
Stefano Brentegani
cfd0ca3b7d
remove row_columnheads class from table headers
2014-07-22 16:09:06 +02:00
Stefano Brentegani
df32432685
Merge commit 'fd0ab29dfcfc263be686c8351f4dc5880e3e1b9b' into template-cleanup
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Conflicts:
helpdesk/templates/helpdesk/dashboard.html
helpdesk/templates/helpdesk/kb_category.html
helpdesk/templates/helpdesk/ticket_desc_table.html
2014-07-22 07:28:04 +02:00
Ross Poulton
1524cb4ca1
Merge pull request #232 from brente/ago-naturaltime
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Use naturaltime for elapsed times
2014-07-22 14:59:20 +10:00
Stefano Brentegani
fb6b35a724
Merge branch 'master' into custom-staff-filter
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Conflicts:
docs/settings.rst
helpdesk/views/staff.py
2014-07-22 06:47:50 +02:00
Stefano Brentegani
d95aa46b03
Merge branch 'master' into template-cleanup
2014-07-22 06:43:05 +02:00
Ross Poulton
a2a214d33d
Merge pull request #231 from brente/no-admin-url
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Remove undocumented ADMIN_URL setting
2014-07-22 10:09:45 +10:00
Ross Poulton
ef84c90732
Merge pull request #230 from brente/navigation-nokb
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exclude KB from navigation if HELPDESK_KB_ENABLED is False
2014-07-22 10:09:15 +10:00
Stefano Brentegani
04112a109d
fix unquoted urls in template
2014-07-21 21:43:29 +02:00
Stefano Brentegani
c711a54d8d
Merge commit '21e46f010dfecea1562a4d2b308fd78b71fec8a0' into no-admin-url
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Conflicts:
helpdesk/urls.py
2014-07-21 21:38:40 +02:00
Stefano Brentegani
9c97172624
missed for ... empty opportunity
2014-07-21 21:30:32 +02:00
Stefano Brentegani
0f103ea827
use for ... empty in templates
2014-07-21 20:28:37 +02:00
Stefano Brentegani
b530f19d65
templates: removed row_odd, row_even, row_hover classes and hover.js
2014-07-21 20:19:23 +02:00
Stefano Brentegani
6abc0ba9a9
replace row_tablehead with caption
2014-07-21 20:02:50 +02:00
Stefano Brentegani
fe5c7135a6
exclude KB from navigation if HELPDESK_KB_ENABLED is False ( fixes #223 )
2014-07-21 18:44:54 +02:00
Stefano Brentegani
fd0ab29dfc
use naturaltime for elapsed times ( resolves #229 )
2014-07-21 10:21:33 +02:00
Stefano Brentegani
c477f575db
use django.utils.dates.MONTHS_3 for short month names ( resolves #225 )
2014-07-21 09:12:27 +02:00
Stefano Brentegani
76b9271c10
fix setting import (fixes CI error)
2014-07-20 16:17:39 +02:00
Stefano Brentegani
13830a84e5
Custom logic for determining if the user is considered helpdesk staff.
2014-07-20 10:36:24 +02:00
Issac Kelly
073df0b03e
Continuation
2014-07-15 16:04:19 -07:00
Issac Kelly
19c1913268
Allow Templated Subjects.
2014-07-15 15:48:42 -07:00
Issac Kelly
978c0665b8
Custom User model changes.
2014-07-15 14:02:31 -07:00
Ross Poulton
fe1bfd1fa4
Replace django.contrib.markup with django-markdown-deux. Closes #219 .
2014-07-07 12:10:53 +10:00
Gabriel Pichot
27217edf4a
Changed references from auth.User to get_user_model (views, forms & commands)
2014-06-18 16:21:37 +02:00
Aaron C. de Bruyn
ae53c1f6c7
Strip out carriage returns from subjects. Coses GH-209
2014-06-17 12:01:33 -07:00
Ross Poulton
ea9b772f35
Merge pull request #214 from Inboxen/testing-fixes
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Testing fixes
2014-06-06 10:17:18 +10:00
Matt Molyneaux
4caa54f84d
Move CustomField to field class code to a mixin
2014-06-05 09:51:19 +01:00
Matt Molyneaux
28c3690da7
Give CustomField.empty_selection_list a default value
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BooleanField defaults to False <1.6 and to None >=1.6, causing tests to fail on 1.6
2014-06-05 01:30:27 +01:00
s3h10r
fece448308
fixes: attachments in public comments not shown in public_view_ticket
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if no followup.ticketchange_set.all is present the attachments
of followups were not shown to a public user.
2014-05-26 17:28:36 +02:00
Tony Zhu
fced647271
Use json instead of deprecated django.utils.simplejson
2014-03-31 14:43:59 -04:00
Adam Fast
830a62e986
Update with default for HAS_TAG_SUPPORT
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Migration 0006 imports this setting but no value is available so an ImportError is thrown.
2014-03-04 14:20:47 -06:00
Ross Poulton
d99df4a43e
Merge pull request #206 from gjedeer/patch-1
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Protocol-independent CDN links
2014-02-20 08:57:20 +11:00
GDR!
07a3b91b6f
Protocol-independent CDN links
2014-02-19 16:17:13 +01:00
GDR!
53640e0b3e
Protocol-independent CDN links
2014-02-19 16:16:17 +01:00
Ross Poulton
36c7e59f07
Merge pull request #169 from mpietsch/ticket_caption_sorting
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Caption and sorting of tickets in dropdown menus should use ID, e. g. when adding a dependency
2014-01-30 17:52:03 -08:00
Ross Poulton
452a34ad72
Smart email parsing ( closes #203 ): Use email-reply-parser to ignore cruft in incoming emails
2014-01-29 23:08:33 +11:00
Ross Poulton
0e58c99f69
Remove unncessary translate code in base.html; comment translation still functions.
2014-01-29 22:55:06 +11:00
Ross Poulton
fd9881e6e0
Fix display of saved queries for authenticated users when CONTEXT_PROCESORS didn't include request.
2014-01-29 22:48:54 +11:00
Ross Poulton
2b225d6843
settings.py cleanup ( #200 ); remove HELPDESK_KB_ENABLED_STAFF and HELPDESK_NAVIGATION_STATS_ENABLED (now always on); removed HELPDESK_NAVIGATION_CUSTOM_EXTEND - just use custom template!
2014-01-29 22:37:36 +11:00
Ross Poulton
a9c7e3ab72
settings.py cleanup ( #200 ): remove org name / logo. These belong in local templates, not settings.
2014-01-29 22:30:26 +11:00
Ross Poulton
77f0512c76
settings.py cleanup ( #200 ): remove HELPDESK_SUPPORT_PERSON; please add into attribution.html if needed.
2014-01-29 22:27:42 +11:00
Ross Poulton
1066049ccc
settings.py cleanup ( #200 ); Remove HELPDESK_SHOW_KB_ON_HOMEPAGE (new default is YES)
2014-01-29 22:26:35 +11:00
Ross Poulton
cd1172b35a
settings.py cleanup ( #200 ): Remove HELPDESK_SHOW_DELETE_BUTTON_TICKET_TOP and HELPDESK_SHOW_EDIT_BUTTON_TICKET_TOP; both links now always show.
2014-01-29 22:23:42 +11:00
Ross Poulton
a5b9ae1f0a
settings.py cleanup ( #200 ): Change HELPDESK_UPDATE_PUBLIC_DEFAULT to False. This re-shows the 'is public?' tickbox.
2014-01-29 22:19:35 +11:00
Ross Poulton
b85b45a14a
settings.py cleanup ( #200 ) - Remove HELPDESK_CUSTOM_WELCOME; always show this reworded message.
2014-01-29 22:17:45 +11:00
Ross Poulton
8427c622aa
Remove extraneous HAS_TAG_SUPPORT setting
2014-01-29 22:16:05 +11:00
Ross Poulton
4930579534
settings.py cleanup: remove options for footer links; API link always shows and removed language selector.
2014-01-29 22:15:37 +11:00
Ross Poulton
66da47205e
settings.py cleanup ( #200 ) - remove HELPDESK_DASHBOARD_BASIC_TICKET_STATS, always shows now. This resolves #201 to my satisfaction for now.
2014-01-29 22:13:42 +11:00
Ross Poulton
99e9bd33d8
Settings.py cleanup ( #200 ): Remove HELPDESK_DASHBOARD_HIDE_EMPTY_QUEUES
2014-01-29 22:09:58 +11:00
Ross Poulton
07a9093dae
settings.py cleanup ( #200 ): Always show Delete button on dashboard
2014-01-29 22:08:21 +11:00
Ross Poulton
d340446feb
Remove django-tagging support, as that library is unmaintained. Closes #194 .
2014-01-29 22:00:00 +11:00
Ross Poulton
2718315d53
Merge pull request #191 from leonh/master
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added a bootstrap3 based layout, thanks @leonh. Updates #180 too. Needs more testing and tweaking (eg 'Edit' forms, add django-bootstrap-form to requirements & readme).
2014-01-22 02:24:59 -08:00
Bryce Groff
020d1cefae
- Use the Django 1.5 get_user_model function if it exists in Django, i.e. 1.5 and above.
2014-01-15 13:39:38 -10:00
Leon Harris
e7e2781d65
added local nav extension via a specified template
2013-12-09 16:48:11 +00:00
Leon Harris
f6a8c80755
added bit of colour on the ticket detail page
2013-11-26 12:09:55 +00:00
Leon Harris
a419956f4c
fixed responsive problems with navigation moved logo into body of page altered headings
2013-11-26 10:59:45 +00:00
Leon Harris
7fcb829e54
updated templated to use CDN bootstrap3, CDN jquery, added logo to navigation, minor layout changes requires http://github.com/tzangms/django-bootstrap-form
2013-11-25 15:51:14 +00:00
Ross Poulton
cf63c61d82
Merge pull request #190 from tony-zhu/master
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Fix the bug of handling attachments when Django DEFAULT_FILE_STORAGE is not default. Should fix #3 .
2013-11-19 14:00:29 -08:00
Tony Zhu
b6339cc016
Fix the bug of handling attachments when Django DEFAULT_FILE_STORAGE is not FileSystemStorage
2013-11-19 21:24:52 +00:00
Ross Poulton
95a1bfb6b7
Merge pull request #189 from tony-zhu/master
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RSS feed not working for user name with @ in it. Fixes issue
2013-11-14 14:15:16 -08:00
Tony Zhu
51114c8029
RSS feed not working for user name with @ in it. Fixes issue
2013-11-14 20:34:39 +00:00
Stefano Brentegani
eb3becb9a9
fixes = vs == in template
2013-11-07 13:22:04 +01:00
Tony Zhu
7624e77524
Fix the navigation links for NON_STAFF to create new ticket if HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE is enabled
2013-10-14 14:55:44 -04:00
Ross Poulton
f65247278f
Update and recompile all translations. Closes #185 .
2013-10-01 11:31:38 +10:00
Ross Poulton
98340b524d
Fixes #181 . Thanks @AntonOfTheWoods
2013-09-16 11:54:46 +10:00
Ross Poulton
f63b670893
Merge pull request #170 from mpietsch/status_dependencies
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Ticket status now shows that there are open dependencies.
2013-05-28 17:03:35 -07:00
Ross Poulton
3e80ded22f
Merge pull request #174 from mpietsch/cctemplate2
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Now using mail template ..._cc for informing cc addresses.
2013-04-22 17:33:48 -07:00
root
d177291409
Now using mail template ..._cc for informing cc addresses.
2013-04-19 08:54:24 +02:00
xmacaba
78cc734a12
Update public_view_ticket.html
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It returns the id of the post, but this value is not eligible for ticket viewing. Instead, you must provide the [queue]-[ticket_id].
2013-04-01 20:06:37 -03:00
Darrell Enns
a4b3185525
fix urls.py for django 1.3 compatibility
2013-03-18 11:58:07 -07:00
Darrell Enns
8f0a80d322
added url tag compatibility fix for django <1.5
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added django 1.5 to travis
2013-03-18 11:41:43 -07:00
Darrell Enns
ca1c6a270c
compatibility fixes for django 1.5
2013-03-18 10:57:39 -07:00
root
9b593472f7
Ticket status now shows that there are open dependencies.
2013-03-06 11:19:13 +01:00
root
20d5a24eab
Caption and sorting of tickets in dropdown menus should use ID, e. g. when adding a dependency.
2013-03-06 10:58:25 +01:00
root
306d8bf4d3
Changed regex for email subjects to use queue slug to tell internal ticket id from external ones.
2013-02-27 16:14:16 +01:00
Ross Poulton
127d57e386
Fix timezone import for Django < 1.4
2013-01-23 12:21:54 +11:00
Ross Poulton
556cf5d302
fix tpyo - importError vs ImportError
2013-01-23 11:55:36 +11:00
Ross Poulton
53273e3794
Fix datetime/timezone handling in Django <1.4; update management commands to be timezone-aware
2013-01-23 11:35:18 +11:00
Ross Poulton
341a40b9ae
Make datetime handline offset-aware. Now requires pytz. Fixes #142 .
2013-01-23 10:59:12 +11:00
Ross Poulton
13702852e1
Merge branch 'master' of github.com:rossp/django-helpdesk
2013-01-21 17:25:39 +11:00
Ross Poulton
6c440f3ed0
Fix #160 - send e-mails to ticket CC list even if there is no ticket submitter
2013-01-21 17:25:14 +11:00
Ross Poulton
4736ef3c98
Merge pull request #156 from URpages/master
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Make sure that blank strings do not kill in_list. Also fixes #107 .
2013-01-19 19:54:27 -08:00
Ross Poulton
22b68430df
Fix from @kotowicz to fix filename encoding. Closes #162 and #149
2013-01-20 14:45:33 +11:00
Ross Poulton
6b0c9c48e8
Closes #161 - provide script to simplify automation of email polling
2013-01-20 14:40:57 +11:00
Ross Poulton
e3ef1e4f20
Closes #163 - ignore automatic email replies
2013-01-20 14:39:07 +11:00
Ross Poulton
6f38470146
Merge pull request #159 from satyans24/master
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fix unicode decode error
2012-10-10 02:29:58 -07:00
satyans24
43658abad9
Update helpdesk/management/commands/get_email.py
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ignore when some characters can't be decoded to avoid unicode decode error.
2012-10-09 21:04:20 +05:30
digitalpbk
88fa35cf29
import settings from helpdesk instead of django
2012-10-07 14:20:26 +05:30
digitalpbk
7716eb69a9
assigned_to.usersettings.settings is a dictionary
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t.assigned_to.usersettings.settings is a dictionary, so getattr does not work
2012-10-07 14:16:57 +05:30
digitalpbk
6405da36e4
create_ticket POST should accept all users
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based on HELPDESK_STAFF_ONLY_TICKET_OWNERS setting, the POST part should accept all users or staff users
2012-10-07 14:14:32 +05:30
Thomas Woolford
637130b2da
make sure that blank strings do not kill in_list
2012-09-12 14:15:15 +09:30
Ross Poulton
3785ca4477
Increase size of attachment mime type field. Fixes #155 , thanks
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@lacrymology.
2012-08-28 18:56:30 +10:00
Ross Poulton
11aeee8ad5
Improve public action tests
2012-08-08 14:32:17 +10:00
Ross Poulton
9ae358e6f8
Allow tests to run if Sites module isn't properly configured.
2012-08-08 14:31:51 +10:00
Ross Poulton
0bd559003b
E-mails ignore newlines in ticket description. Closes #40 , thanks @fatbox
2012-08-08 00:09:05 +10:00
Ross Poulton
26e0809e5e
Add some tests. Finally. First draft: just includes submission & public
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action testing - needs plenty more tests added.
2012-08-08 00:04:34 +10:00
Ross Poulton
f45400e26a
show time until closed for all tickets and those that were opened in the last 60 days. By @kotowicz in 5252ad9d07
2012-08-07 23:57:34 +10:00
Ross Poulton
80a0198785
fix potential divide by zero error, by @kotowicz in 9f205552e7
2012-08-07 23:54:46 +10:00
Ross Poulton
a4f1ac9b8b
new option 'HELPDESK_DASHBOARD_BASIC_TICKET_STATS', shows quick ticket
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stats in dashboard links to detailed 'days until ticket is closed by
month' plot.
New chart for 'days until ticket is closed'.
By @kotowicz in 0a8f4ce6d6
.
2012-08-07 23:51:52 +10:00
Ross Poulton
92ab42de32
add 'td.report' to css file and use it in report_output.html so that table entries are centered. By @kotowicz in b4fe8bd91f
2012-08-07 23:45:31 +10:00
Ross Poulton
d7c781eae8
Make followup edit & deletion staff-only
2012-08-07 23:43:26 +10:00
Ross Poulton
a21050082a
Improve ticket CC handling. By @kotowicz in
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4bf79ccf46
.
2012-08-07 23:41:43 +10:00
Ross Poulton
2f1b74316f
new option 'HELPDESK_SHOW_EDIT_BUTTON_FOLLOW_UP' which allows superusers
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to delete individual followups (so you don't have to go to the admin).
(by @kotowicz in a2a5b10b2d
)
2012-08-07 23:32:45 +10:00
Ross Poulton
5c2a1df976
Replicate @kotowicz 24754aa9d9
2012-08-07 23:24:31 +10:00
Ross Poulton
dc91771b96
Avoid saving empty ticket updates. Closes #99 .
2012-08-07 23:22:39 +10:00
Ross Poulton
eaba930c63
Line up heading & navigation items. Closes #83 .
2012-08-07 23:01:40 +10:00
Ross Poulton
23a85efea7
Make it easier to allow multiple file attachments on update. Closes #90 .
2012-08-07 22:55:56 +10:00
Ross Poulton
e209793aa2
When unauthenticated users reach update view, forward to login. Addresses issue #78 .
2012-08-07 22:50:25 +10:00
Ross Poulton
62093971ab
Add incomplete Portugese (Brazil), Spanish (Columbia), Swedish & Norwegian Bokmal (Norway) translations. Update all other translations.
2012-08-07 22:40:59 +10:00
Ross Poulton
313f565006
Make login link go to the users preferred dashboard/ticket list. Fixes #97 , thanks @emperorcezar
2012-08-07 20:38:15 +10:00
Ross Poulton
776d88dbd6
RSS feeds not working for users with periods in their name. Fixes issue #30 , thanks @tsanecki
2012-08-07 20:32:23 +10:00
Ross Poulton
ba9875af06
Merge branch 'master' of github.com:rossp/django-helpdesk
2012-08-07 20:27:14 +10:00
Ross Poulton
51fdee91ed
Unable to accept resolution of unassigned tickets
2012-08-07 20:25:21 +10:00
satyans24
30a577e18b
Update helpdesk/views/staff.py
2012-07-23 12:38:26 +05:30
satyans24
c02c2a80d7
fix the search for the cases where user search with email address like : no-reply@tigers-connect.com
2012-07-23 11:59:58 +05:30
Ross Poulton
5640e8490c
Updated SQLite check due to changed Django DB definitions. Fixes #143 .
2012-06-11 13:40:54 +10:00
Bruno Clermont
7d01203e35
use more flexible way to get the id of the <div>
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this let use of more complex widget than a simple <input> in <div> child
2012-06-06 12:54:52 +03:00
Tomas Neme
e7ec916c79
Merge branch 'conditional-tags'
2012-05-14 13:24:54 -03:00
Tomas Neme
21a21c5097
fix conflicts with master
2012-05-14 13:24:36 -03:00
Tomas Neme
0372256fcf
Merge branch 'master' of github.com:Lacrymology/django-helpdesk
2012-05-14 13:21:05 -03:00
Tomas Neme
22036d0a38
merge branch master
2012-05-14 13:19:22 -03:00
Tomas Neme
f4dc848ae9
adding conditional migration
2012-05-14 13:15:57 -03:00
Tomas Neme
75e7d209e5
fixing frozen model in migration 0005 to add field added in 0004
2012-05-14 13:07:36 -03:00
Tomas Neme
812772eab8
adding missing migration
2012-05-11 17:07:14 -03:00
Stefano Brentegani
a520e380f0
fix ticket list (sorting and status querystring)
2012-05-11 17:15:46 +02:00
Ross Poulton
9f0e07f5e6
Add Django 1.4 support - remove old feeds import (no longer required) and add Timezone support. Fixes #135 .
2012-05-11 17:02:55 +10:00
Ross Poulton
1a8fa1e885
Merge pull request #136 from brente/i18n
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Italian email templates revision
2012-05-09 16:59:56 -07:00
Stefano Brentegani
8522bdd0d1
Italian email templates revision
2012-05-09 14:29:18 +02:00
unknown
1363ba3ce1
fix ticket update with no due date set
2012-05-08 14:36:13 +02:00
Ross Poulton
e8ee39ddaa
Merge pull request #132 from ochagnon/master
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other html fixes
2012-05-01 16:34:14 -07:00
Oriane Chagnon
2436cbeca2
close ul BEFORE closing div
2012-04-30 19:31:13 -03:00
Oriane Chagnon
b42e619b7f
close ul BEFORE closing div
2012-04-30 19:28:19 -03:00
Oriane Chagnon
88d6b61a2e
remove closing </label> tag for unopened <label>.
2012-04-30 18:34:09 -03:00
Oriane Chagnon
77c6008b9a
remove closing </dt> tags for unopened <dt>. and close <dl>
2012-04-30 18:08:42 -03:00
Oriane Chagnon
bbdb8f1734
Remove closing </label> tag that do not match any opening <label>
2012-04-30 17:11:25 -03:00
Ross Poulton
951539db91
Re-run makemssages && compilemssages
2012-04-25 18:27:04 +10:00
Ross Poulton
a45f4510ed
Merge pull request #127 from brente/fix-migrations
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fix frozen models in migrations 0004+0005
2012-04-25 00:56:52 -07:00
Ross Poulton
89b8267d84
Fix RSS feeds for post-Django 1.2. Closes #129 .
2012-04-25 17:55:38 +10:00
Stefano Brentegani
a19f5d16bb
fix frozen models in migrations 0004+0005
2012-04-20 00:35:28 +02:00
Stefano Brentegani
71dcfb6f37
Replacing undocumented ADMIN_URL setting
2012-04-20 00:02:28 +02:00
Ross Poulton
4fb9ab0617
Fixes #122 - avoid exception when taking ticket.
2012-04-11 17:48:39 +10:00
Tomas Neme
e138fa108f
Merge branch 'master' into add-migration
2012-04-02 16:03:47 -03:00
Tomas Neme
28c007ea23
creating missing migration
2012-04-02 16:03:15 -03:00
Ross Poulton
321a9aef2d
Add setting HELPDESK_SHOW_KB_ON_HOMEPAGE to show KnowledgeBase
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categories on the homepage.
Bumped version number.
2012-03-02 09:28:54 +11:00
Evan Borgstrom
1f00eef6d0
[GH-93] re-applying changes...
2012-01-24 23:19:07 -05:00
Ross Poulton
230f94f6aa
Merge pull request #108 from kratorius/fix-query-filtering
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Sanity checks against input for ticket search
2012-01-23 15:16:56 -08:00
Ross Poulton
7e72f3d8ea
Merge pull request #106 from yekibud/master
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adding global queue email settings for get_mail and HELPDESK_KB_ENABLED_STAFF; added ticket due date
2012-01-23 15:15:44 -08:00
Ross Poulton
17e6122fca
Merge pull request #104 from kratorius/csrf-api-fix
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Exclude API calls from CSRF middleware.
2012-01-23 15:00:05 -08:00
Ross Poulton
62e9866254
Merge pull request #103 from kratorius/save-fix
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Pass generic parameters to inherited model save()
2012-01-23 14:59:41 -08:00
Ross Poulton
a0a1875686
Merge branch 'master' of github.com:rossp/django-helpdesk
2012-01-23 22:51:38 +00:00
Ross Poulton
b63c480037
Merge alexgarel/django-helpdesk revision e4b4dd5
- Add CSS for printing
...
of tickets.
Closes GH-91.
2012-01-23 22:49:55 +00:00
Ross Poulton
6a18689faa
Merge pull request #101 from kratorius/closed-resolution-bugfix
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Save resolution when closing the ticket
2012-01-23 14:44:45 -08:00
yekibud
3e8d6edfc7
commented out some unimplemented test code
2012-01-20 16:47:41 -08:00
tschmidt
1a4c6520a6
added due_date migration and added to edit ticket form
2012-01-20 15:03:07 -08:00
tschmidt
01b0adc733
adding due_date form and model field
2012-01-20 12:48:38 -08:00
Ivan Giuliani
5eb8b6eeb7
Silly mistake: reversed condition in 'if' check
2012-01-18 23:36:58 +01:00
tschmidt
0f38b688a1
fixed other instances of custom field list without blank default
2012-01-18 11:38:56 -08:00
tschmidt
9aa32cc4f6
fixed custom field list without blank default
2012-01-18 11:20:22 -08:00
Ivan Giuliani
b6472507e4
apply_query shouldn't modify the parameters dictionary
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Changing parameters in apply_query might yield an invalid state in later
code that assumes the query was not changed.
This patch avoids parameters modification and should fix the issue
reported in #109
2012-01-18 14:39:36 +01:00
tschmidt
949179ec2e
adding HELPDESK_STAFF_ONLY_TICKET_OWNERS and HELPDESK_STAFF_ONLY_TICKET_CC settings
2012-01-17 13:40:44 -08:00
Ivan Giuliani
119b951086
Sanity checks against input for ticket search
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Currently input parameters within the ticket search view are not
validated, thus (manually) altering the parameters in the query string
issues a 500. This patch attempts to solve this problem, reverting to
the default query when the situation can't be recovered.
2012-01-17 13:14:21 +01:00
tschmidt
eb74f807d8
added QUEUE_EMAIL_BOX_SSL
2012-01-16 17:36:24 -08:00
tschmidt
164a9f44bb
added global queue default email settings
2012-01-16 17:01:47 -08:00
tschmidt
537d403d99
added HELPDESK_KB_ENABLED_STAFF
2012-01-16 16:42:16 -08:00
Ivan Giuliani
dc76854667
Exclude API calls from CSRF middleware.
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Starting from django 1.2, the CSRF middleware is enabled by
default. However, API calls require parameters passing by POST
requests but they cannot be served as they can't contain a CSRF
token.
This patch removes the CSRF middleware from API requests.
2012-01-15 11:38:28 +01:00
Ivan Giuliani
599ff33665
Pass generic parameters to inherited model save()
2012-01-14 13:06:37 +01:00
Ivan Giuliani
23a7f399d1
Save resolution when closing the ticket
2012-01-12 18:21:25 +01:00
Ivan Giuliani
c3db5417d3
Added italian translation for database-stored email templates
2012-01-11 21:36:02 +01:00
Ivan Giuliani
3ec88e4658
Add italian in the list of available languages
2012-01-11 20:44:03 +01:00
Ivan Giuliani
efafe8fc2c
Added italian translation for email templates
2012-01-11 19:46:48 +01:00
Ross Poulton
533fdc8c2a
Merge branch 'kotowicz-master', manually merging conflicts in these files:
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helpdesk/lib.py
helpdesk/templates/helpdesk/ticket_desc_table.html
helpdesk/views/staff.py
2012-01-11 09:18:05 +00:00
Andreas Kotowicz
2d882a393c
fix email problem with multiple addresses.
2011-12-09 17:21:48 +01:00
Andreas Kotowicz
885c03c514
don't translate field errors - they should be in correct language by default.
2011-12-09 17:20:32 +01:00
Andreas Kotowicz
1d0ac58391
translate all fiels in /ticket/submit/
2011-12-09 17:20:14 +01:00
Andreas Kotowicz
b79bb6ac10
fix /reports/usermonth/ & /reports/queuemonth/ errors
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- indexing was wrong
- wrong first month label was used.
2011-12-08 16:49:17 +01:00
Andreas Kotowicz
50406665c9
jquery translate temporary work arounds:
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- google translate api v1 is deprecated, for v2 you need to pay.
- the google translate widget is still available for free.
I left the jquery translate code intact, because maybe we can get
jquery-translate to work with microsoft's translation service.
2011-12-02 17:47:30 +01:00
Andreas Kotowicz
1e6fa7a92d
add option to 'hide empty queues' in dashboard overview.
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code to show empty queue is from b7df9b9495
2011-12-02 12:54:06 +01:00
Andreas Kotowicz
71d69278bc
custom fields: add option which forces user to make an active choice.
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in forms.py we prepend a 0 entry to the list of choices.
2011-12-01 20:48:37 +01:00
Andreas Kotowicz
87a5aa88b4
work on German and English translations.
2011-11-29 16:16:09 +01:00
Andreas Kotowicz
b18afe87bd
preselect currently active language in 'public_change_language'
2011-11-29 15:15:24 +01:00
Andreas Kotowicz
f823b72db6
css fixes:
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- fix space problems between helpdesk lists and welcome text. in languages other then English,
these two used to overlap.
- make search input field smaller, so that there is no ugly 'out-of-space' artifact, when
'saved queries' exist and the buttons wrap into the 'helpdesk' h1.
2011-11-29 15:07:44 +01:00
Andreas Kotowicz
505a171b61
working on dashboard:
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- clarify what the individual dashboard ticket lists mean.
- add 'tickets submitted by you' list.
- add possiblity for custom welcome message (HELPDESK_CUSTOM_WELCOME).
2011-11-29 14:08:08 +01:00
demo
049b75182b
removed forgotten pdb
2011-11-28 18:53:01 +01:00
demo
b74f6914b2
handle the case when recipients is not str but unicode
2011-11-28 18:13:07 +01:00
Andreas Kotowicz
90721b0746
create_ticket form modifications: make 'title', 'submitter_email' and 'body' fields wider.
2011-11-28 16:06:36 +01:00
Andreas Kotowicz
b73d7df064
add option 'HELPDESK_CREATE_TICKET_HIDE_ASSIGNED_TO' to hide the 'case owner' on create_view if necessary.
2011-11-28 15:17:54 +01:00
Andreas Kotowicz
c79ba8de01
uncomment previously commented code which takes care of unassiging a ticket.
2011-11-28 14:49:37 +01:00
Andreas Kotowicz
eaf78115d2
send user back to the same page before changing the display language.
2011-11-27 09:43:51 +01:00
Andreas Kotowicz
5a92dafbdc
new option: 'HELPDESK_FOOTER_SHOW_CHANGE_LANGUAGE_LINK'
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If activated, a 'change language' link will be shown in the footer.
You need to add this line to your 'urlpatterns' variable in your
urls.py file:
(r'^i18n/', include('django.conf.urls.i18n'))
2011-11-27 09:26:56 +01:00
Andreas Kotowicz
d27e4a0178
change search box padding, otherwise the bottom of the searchbox will not be aligned with the buttons on the left.
2011-11-24 15:25:48 +01:00
Andreas Kotowicz
ab67f1397a
added toolips to 'Copies to' and 'Dependencies' links, explaining what these links are for.
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added a.tooltip class to css file.
2011-11-24 14:26:15 +01:00
Andreas Kotowicz
1c3a7a8a7b
add option 'HELPDESK_SHOW_CHANGE_PASSWORD' so that local users find a link to change their password.
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(needs django-registration https://bitbucket.org/ubernostrum/django-registration/ ).
2011-11-24 13:30:45 +01:00
Andreas Kotowicz
d876c1be13
css fix for followup_mod being too wide.
2011-11-24 13:29:54 +01:00
Andreas Kotowicz
45620f96d0
new setting: HELPDESK_PREPEND_ORG_NAME
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customize helpdesk name on a few pages, i.e., your organization, so that users
know that they came to the right page.
2011-11-23 20:12:27 +01:00
Andreas Kotowicz
1eb0760f32
redirect user to 'helpdesk_home' from /helpdesk/login/ page, if user is already authenticated.
2011-11-23 19:57:11 +01:00
Andreas Kotowicz
4b0b628724
hide "log in" button on '/helpdesk/login/' page.
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modify "log in" redirect if possbible, so that user lands on same ticket (instead of dashboard) after login.
2011-11-23 19:56:36 +01:00
Andreas Kotowicz
f897d5bcb4
add option to override default look of followups - this is work in progress.
2011-11-21 20:04:05 +01:00
Andreas Kotowicz
2cee519d1c
translate code changes:
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- change js code, so that 'click' and not 'change' will trigger the translation.
- do not assume that English is the source language - the comments might be in a different language.
2011-11-21 19:15:43 +01:00
Andreas Kotowicz
d5164e96c4
add possibility to translate ticket comments using jquery & google translate.
2011-11-21 17:39:13 +01:00
Andreas Kotowicz
cb34b1933a
make django-helpdesk more customizable + bug fixes:
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- look at settings.py for all new options regarding customization.
- settings can be accessed inside the templates via the new
templatetag 'load_helpdesk_settings'
- allow editing of personal followups, but only if followup does not
contain any ticketchanges - otherwise this information is lost after
the editing.
- add 'delete' link to attachments
- link to list of closed tickets in queue overview
- add 'closed & resolved' section to dashboard
- hide 'pre-set reply' box if no pre-set replies are found.
- use 'SelectDateWidget' for custom DateField
- fix how we update followups so that attachments don't get deleted
- fix bug where resolution emails contained the solution 'None'
- fix stats crashing bug
- fix locale bug
2011-11-19 09:34:07 +01:00
Alex Garel
a6f7bd8a25
added css class on ticket actions in ticket_desc_table
2011-11-10 18:10:17 +01:00
Alex Garel
5000413bf0
fixes in french mail templates (passed all through tidy)
2011-11-10 17:36:58 +01:00
Alex Garel
7b594cfdc0
Added a warning if no message notification template found in database
2011-11-10 12:19:57 +01:00
Alex Garel
89cc11cb8e
French translations for notifications and headers / footers
2011-11-10 12:18:16 +01:00
Alex Garel
ab84017dd5
more fixes on templated mail and safe context
2011-11-09 16:37:37 +01:00
Alex Garel
08efeb1fc9
fixing month index error in reports
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month has to span from 0 to 11 not 1 to 12
2011-11-08 17:57:26 +01:00
Alex Garel
23463c902e
Using safe_template_context to build templated email context forms.py
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Without this send_templated_mail does not work (Exception on
context['queue'].get('locale', 'en')
2011-11-08 17:31:05 +01:00
Ross Poulton
6e33408a7d
Merge branch 'master' of github.com:rossp/django-helpdesk
2011-11-08 18:01:00 +11:00
Ross Poulton
dd61932294
Allow users to define the display order of custom fields. Closes GH-75.
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Thanks to Andreas K for the suggestion!
2011-11-08 17:59:34 +11:00
Ross Poulton
78f515d594
Add Italian translation, thanks to Stefano Brentegani.
2011-11-06 00:05:58 +00:00
Ross Poulton
acbcfebef5
Update urlconf to recognise KB category slugs that include numbers. Closes #68 .
2011-11-05 01:23:35 +00:00
Ross Poulton
2aaaf57504
Pull in changes from bclermont to fix content-type handling on queues when processing incoming e-mail. Closes GH-70.
2011-11-05 00:56:53 +00:00
Ross Poulton
d44fba380d
Update all translations. Closes #71 .
2011-11-05 00:47:29 +00:00
maccesch
85bf169025
fixed the "take" link when viewing a ticket to create a proper follow up
2011-09-05 20:40:53 +02:00
maccesch
70a2cd9271
fixed email sending when no locale is specified in queue
2011-09-05 19:16:22 +02:00
maccesch
c4fa11719f
fixed get_email management command
2011-09-05 18:42:41 +02:00
maccesch
652f847c3b
fixed email locale detection
2011-09-01 17:23:31 +02:00
maccesch
c8be4b03e2
added german email templates
2011-09-01 17:16:55 +02:00
maccesch
4c47c34b37
translation fixes
2011-09-01 13:29:02 +02:00
maccesch
dcec449939
small fixes and translation
2011-09-01 13:01:03 +02:00
Ross Poulton
3c567bf6fb
Merge branch 'master' of github.com:rossp/django-helpdesk
2011-07-01 18:15:19 +10:00
Ross Poulton
5a64c1bbad
Fix UnicodeEncodeException errors when submitting tickets with non-ASCII characters. Thanks to gjedeer for the patch!
2011-07-01 18:13:01 +10:00
Ross Poulton
3b43cec5cf
Merge pull request #64 from joshuajonah/master
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Added flexibility to disable the knowledgebase by using settings.HELPDESK_KB_ENABLED = False.
2011-06-15 01:20:26 -07:00
Ross Poulton
01405d489a
Update translations to latest data from Transifex.
2011-06-15 07:52:51 +00:00
Joshua Jonah
b546b0b879
Added attribution to public_base.html.
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Added missing i18n tag to attribution.html.
2011-06-10 08:22:40 -04:00
Joshua Jonah
7daf3a7552
Consolidated attribution in footer to a single file for easier override without having to subclass more than one template.
2011-06-09 11:41:32 -04:00
Joshua Jonah
e73f45e4f6
Added ability to turn of KB (my business doesn't need it)
2011-06-09 11:24:33 -04:00
Ross Poulton
9cad876f71
Update translations
2011-05-17 20:16:00 +10:00
Ross Poulton
cc4ea9a4f8
Add filtering by Date range. Allow users to filter stats screens by saved queries (closes GH-58)
2011-05-13 08:02:59 +10:00
Ross Poulton
04ad20d42f
Remove SVN lookup at bottom of staff pages - not required now we're on Git.
2011-05-12 09:08:32 +10:00
Ross Poulton
afea90b2d2
Bugfix - typo in views/staff.py
2011-05-12 09:01:35 +10:00
Ross Poulton
0afbf85b3f
Update translations
2011-05-11 20:09:04 +10:00
Ross Poulton
ac95f9d893
Overhaul reporting: remove custom SQL commands for compatibility reasons. Code is MUCh simpler now. Also allows user to specify a saved search query via GET paramater - need to add links to this, as it lets them filter charts - very useful\!
2011-05-11 20:07:46 +10:00
Ross Poulton
eea960f9b9
Update spanish translation
2011-05-10 19:27:34 +10:00
Ross Poulton
8b6fbd8965
Add ticket dependency so you can't resolve a ticket until it's dependents are resolved. Addresses GH-43
2011-05-10 19:27:11 +10:00
Ross Poulton
40dead831e
Update spanish translation from Transifex
2011-05-10 08:01:48 +10:00
Ross Poulton
2a7b76661e
URL custom fields are now hyperlinked when viewing tickets.
2011-05-10 07:55:06 +10:00
Ross Poulton
f4864ef34d
Show custom fields when editing tickets. Closes GH-24.
2011-05-10 07:54:44 +10:00
Ross Poulton
3143347543
Change MEDIA_URL to STATIC_URL in report output.
2011-05-06 17:04:39 +10:00
Ross Poulton
c3a4c4c8ba
Add capability for users to delete their saved queries.
2011-05-06 16:55:52 +10:00
Ross Poulton
0f45891404
Add Spanish (Mexican) and French translations, thanks to @albertogaona and @kolin22. Updated Spanish (Castilian), also thanks to Alberto.
2011-05-02 23:12:40 +00:00
Ross Poulton
9175203fb1
Migrate charts to jqPlot. Needs a bit of clean-up, especially separating out date & non-date reports.
2011-05-02 22:32:51 +00:00
Ross Poulton
b42026ec33
Allow selection of all items on custom "list" fields. Fixes GH-23.
2011-05-02 22:32:15 +00:00
Ross Poulton
c9e68a05a7
When a logged-in user hits the public ticket view, redirect them to the staff view.
2011-05-02 22:31:30 +00:00
Ross Poulton
f3bd5da906
Push navigation into a single place, so that the navigation experience is consistent regardless of which views (public vs staff) the user lands on. Closes GH-52, thanks to kotowicz.
2011-04-28 21:00:11 +10:00
Ross Poulton
592ec09916
If a ticket hasn't been resolved, ensure that public users can still resolve it. Fixes GH-51, thanks to kotowicz.
2011-04-28 20:23:16 +10:00
Ross Poulton
b4ffb91b9c
Ensure queue locale is included in safe_template_context as reported by vvarp. This should close GH-56 without further issues - please reopen if required..
2011-04-28 20:19:42 +10:00
Ross Poulton
f8684e7b3f
Merged pull request #53 from issackelly/master.
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Django 1.3 staticfiles
2011-04-28 03:10:23 -07:00
Ross Poulton
ebc4b7d24c
Add proper database migrations support using South. Updated documentation to match. Closes GH-50.
2011-04-27 19:57:03 +10:00
Ross Poulton
090685b6d9
Clean up comments in create_usersettings, and fix copyright in escalate_tickets.
2011-04-19 23:02:33 +00:00
Ross Poulton
b108e5147c
Merge branch 'bclermont-master'
2011-04-19 22:59:49 +00:00
Ross Poulton
5278634a76
Fixes GH-54: Stats crash without open tickets. This should have already been caught, so this patch fixes it and adds another sanity check at report runtime.
2011-04-19 21:36:20 +00:00
Ross Poulton
701d742840
Update Spanish & Polish translations, thanks to Transifex users erik_river (es) and mpasternak (pl)
2011-04-18 08:39:16 +00:00
Bruno Clermont
590b5a20d9
add command to create UserSettings for user who do not have one yet
2011-04-15 17:38:12 -04:00
Issac Kelly
021a48c843
Fix the fixture, and update for django 1.3, add dist and egg-info to gitignore
2011-03-25 18:03:18 -04:00
Ross Poulton
eca88be838
Add support for multi-locale email templates. Also added Russian templates (closes GH-1). REQUIRES SCHEMA CHANGE: SEE FILE UPGRADE
.
2011-03-11 22:30:59 +00:00
Ross Poulton
b5da29dcfe
Allow multiple e-mails to be entered for the queue CC email addresses. Separate with a comma. Closes GH-49.
2011-03-05 03:29:01 +00:00
Ross Poulton
7666ad668d
Merge branch 'bclermont-master'
2011-02-27 23:45:49 +00:00
Ross Poulton
b61a1b1af7
Updated translations from Transifex. Big thanks to mpasternak for some great work on the Polish translation which is now at 61%.
2011-02-25 22:50:00 +00:00
Bruno Clermont
0431865824
Do not close <select> at the begining.
...
<select/>...</select> is invalid
2011-02-19 14:17:14 -05:00
Ross Poulton
b801b184e4
Move from 'flot' to jqPlot for the upcoming reporting changes. Not able to do multi-series bar charts with flot easily enough so switched to jqPlot. Actual reporting changes still a work in progress.
2011-02-14 22:07:24 +00:00
Ross Poulton
a0af56d27e
Updated Spanish translation (via Transifex)
2011-02-14 22:06:20 +00:00
Ross Poulton
3f418a5303
Remove invalid .gitignore
2011-02-14 22:05:45 +00:00
Ross Poulton
f165587112
Update translations from Transifex (incl add transifex config to project) and add Polish translation (currently approx 26% translated)
2011-02-12 02:22:55 +00:00
Ross Poulton
856b6a46aa
Make sure 'Close' link on public ticket view always works (Issue #41 )
2011-02-12 01:56:56 +00:00
Ross Poulton
8920824a7b
Fix link to jQuery in public templates
2011-02-12 01:13:30 +00:00
Andreas Kotowicz
e691708e73
temporary fix for bug https://github.com/rossp/django-helpdesk/issues/#issue/22
2011-02-08 22:19:17 +01:00
Andreas Kotowicz
c69efa1587
fix for bug https://github.com/rossp/django-helpdesk/issues#issue/37
2011-02-08 12:17:05 +01:00
Ross Poulton
18e3d11006
Update locale files to pick up new / updated strings for translation.
2011-02-07 10:34:23 +00:00
Ross Poulton
ad58b4dcbb
fixed missing bracket in string. thanks to jezdez for catching this during translation.
2011-02-07 10:23:06 +00:00
Ross Poulton
6527ad0d55
Add author info to English language file
2011-02-07 07:42:37 +00:00
Ross Poulton
6262bec02f
Remove un-minimised flot JavaScript
2011-02-07 07:40:18 +00:00
Ross Poulton
f8c175204d
Add 'flot' charting library, ready to migrate charts from Google to a locally-hosted javascript implementation
2011-02-07 07:37:25 +00:00
Bruno Clermont
37de73b2a2
Rename categories to kb_categories
2011-02-06 17:51:25 -05:00
Bruno Clermont
000f53ad4c
Merge remote branch 'upstream/master'
2011-02-06 17:49:36 -05:00
Andreas Kotowicz
594be07b26
check if queue id is given for new ticket. this is useful if
...
you want to provide a link for the appropriate queue.
2011-02-06 19:17:55 +01:00
Andreas Kotowicz
2d302ceba6
sort list of users by username in helpdesk/tickets/X/cc/add/
2011-02-06 18:49:07 +01:00
Andreas Kotowicz
8ed7debbdf
quickfix for bug https://github.com/rossp/django-helpdesk/issues#issue/33
...
we need to figure out why in this particular case, 'request' is a string.
2011-02-06 13:30:04 +01:00
Andreas Kotowicz
b40d4511a3
dropdown menu for saved queries - removes previously used div.
2011-02-05 22:31:12 +01:00
Bruno Clermont
7e84935853
Fix issue when user does not have yet settings
2011-02-03 19:40:15 -05:00
Bruno Clermont
5b47370ec6
Add default value for KBItem vote and positive vote
2011-02-03 17:15:03 -05:00
Andreas Kotowicz
d6602e96d7
keep new lines in html emails
2011-02-03 14:02:14 +01:00
Andreas Kotowicz
2577d3704a
introduce status DUPLICATE. This is somethimes useful.
...
The number of the original bug can written inside the
'comment / resolution' field.
2011-02-03 12:42:51 +01:00
Andreas Kotowicz
a780f51466
sort list of users by username - makes it easier to find the person you
...
are looking for.
2011-02-03 12:21:01 +01:00
Ross Poulton
99183ce6a5
Merge branch 'kotowicz-master'
2011-02-03 10:19:33 +00:00
Andreas Kotowicz
af3b1f1c75
templatetag for saved queries:
...
I'm using user_saved_queries_ in base.html so that we can distinguish it
from 'user_saved_queries' in 'views.staff.ticket_list'
2011-02-03 11:19:46 +01:00
Ross Poulton
f5fc4f2139
Upgraded to jQuery 1.5 and jQuery UI 1.8.9.
2011-02-03 10:10:00 +00:00
Ross Poulton
2b1be97197
Merge branch 'master' of https://github.com/kotowicz/django-helpdesk into kotowicz-master
2011-02-03 09:28:40 +00:00
Ross Poulton
e9667109ab
Fix issue with public ticket form when using custom textarea fields.
2011-02-02 20:40:46 +00:00
Andreas Kotowicz
0694fe1e2c
first take on bug https://github.com/rossp/django-helpdesk/issues#issue/19 :
...
add div to hold list of queries
show 'load saved query' in header if 'user_saved_queries' is present
modified 'dashboard' and 'view_ticket' so that they return 'user_saved_queries'
2011-02-02 13:50:03 +01:00
Ross Poulton
af3bf1889a
Ticket display fixes: fix cycling of odd/even rows; float edit/delete to right to allow the ticket name to span across two columns.
2011-02-02 11:54:30 +00:00
Ross Poulton
9f68c8ef99
Custom fields: help_text doesn't need to be mandatory.
2011-02-02 11:37:38 +00:00
Ross Poulton
ebe0382725
Initial shot at custom fields on Ticket model. Manage these fields via Django admin.
2011-02-02 11:22:46 +00:00
Ross Poulton
723b4f1881
Remove further references to Jutda Helpdesk, changing them to django-helpdesk.
2011-02-02 10:25:32 +00:00